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Dear Sir / Madam,
I am writing to you to raise an issue about: Cruises
The issue that I have experienced was: I booked an MSC cruise from Miami on December 18th, for $994. Now the same cruise is, as per attached, $554. I contacted MSC at [protected], and after one hour of waiting, the agent informed me that MSC could upgrade my reservation to match the price I paid, but she advised it needed a manager's approval. The agent advised me to call later to get a response. When I called back, she said their manager refused my request and advised MSC would not give any refund or credit because what I paid was the correct price, and the price they are offering now is a promotion. So, I asked to cancel my current reservation since I chose an option that allowed one free cruise change when I made the reservation, then I could redo the reservation with the current price. MSC advised I cannot do that because this change can only be done to another cruise in advance, not the same. So, I am not eligible for a refund.
Please assist me with this complaint.
It occurred on: 09/11/2023
This meant that I am frustrated and disappointed, and I feel stupid for planning a trip and paying an amount in advance instead of waiting until the last minute to get a fair price. It is not fair to pay almost double the price for the same service.
Please give a refund or onboard credit.
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
Yours faithfully,
Monique Glimbovskyi
Booking reference [protected]
