MSC Cruises review: Divina

This is a general complaint. I will start with the complete chaos on this ship. Let’s start with running out of food constantly. We cruise all the time and this is our third day on the ship and we’re ready to get off. This cruise is totally overpriced and a lack of real service. The cruise started with your computer system went down and it took 3.5 hours to board the ship. Nothing to eat and had to ask for something to drink. Lunch came and left and nothing to eat. Third day on the ship, have not heard from the captain with an apology to the guest for the inconvenience. Let me start with the food, terrible food that’s made in advance and it’s cold and obviously stale from sitting under a heating lamp. The crispy for have no crisp. I got a piece of fish the was so hard and over cooked that couldn’t eat it. Let’s move on to your room service food, it is the worst menu and food ever served in the history of hospitality. I wouldn’t feed it to our dog. Complete disaster with the food. Lots of mistakes made with bookings, we have excursions booked that we didn’t book. The sad part is we have the butler service, sorry this is not your typical butler service and your upgraded rooms are smaller than closets in my home. No space. Terrible vacation and I have to blame your cruise line for abviously not caring. I’ve talked to several ppl on the ship about these issues and no one can change things because they don’t have the pull or position. But as a company as a whole you guys have a lot of improvement. The completion has better ships and service and way better prices. So as for my husband and myself we will never ever sail with MSC again. So thank MSC for ruining my new years with your horrible concept of customer service and after this I’m heading to social media. Let the world know how horrible your ships abre with pictures and all. I’m done with companies that don’t care. I really wish I could go home.