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mSpy review: Monitoring service

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4:59 pm EST
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I have had the service for more than a year. I paid over $100 in September 2023 for a year renewal to get me through September 2024. I have had intermittent problems but they usually try to resolve it. The phone I was monitoring stopped transmitting in December so I uninstalled and reinstalled the software. It is still not updating so I reached out to customer service and was told "I see, your target phone is running on Android 14 QPR1 (stable version), which happens to be the most up-to-date operating system version. However, you need a new mSpy version to open the ability to track advanced features you lack.

Get the Extreme package and take your tracking capabilities to the next level. You will be able to effortlessly monitor Social Media, Mailboxes, and all popular Messengers. Gain access to deleted SMS, Hidden Micro and Camera, Gallery, and remotely managed everything from our end."

They are demanding I pay another $205 so it works or they just keep telling me to reinstall the software. They are trying to get me to give up and I refuse. I am chatting with Eugene Butler right now and he refuses to help other than offering a tech to reinstall the software with a discount and I refuse to give them anymore money.

Claimed loss: $100

Desired outcome: Please either refund my money or make th software work as I paid for it to.

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Jan 17, 2024 7:54 am EST
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800 W El Camino Real, Mountain View, CA, 94040, US

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Dear Amanda,

We apologize for the inconvenience you've faced and appreciate your patience. It's disheartening to hear about the challenges with the service.

We understand your frustration and want to assure you that we are actively investigating the issue. It's our goal to provide a reliable and effective service, and your experience falls short of our standards.

We're committed to finding a satisfactory resolution for you. Please allow us some time to look into this matter further. We appreciate your continued cooperation.

If you have any additional details or concerns, please share them with us, and we'll do our best to assist you.
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