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I am looking for a tracking app for our child, mSpy was one of the option mentioned on the internet as "Top".
First I wanted to subscribe to Trial, but live chat occured and the business person gave me a promotial code as a an answer to my questions. This way and by mistake I subscribed to Premium. No problem I hoped the product would meet my needs.
First problem with installation, some error code 96 during the process. A person on chat adviced to watch the installation video, of course it could not help, I proceeded properly. The support person could not help, they wanted me to access my phone directly, which I refused.
That's why I installed the app on my phone instead on the child's with purpose to test it with an idea, if the tests pass, we can buy new phone for the child, where the app can be installed.
I had a number of issues, not sure I should give details here. It is related to the fact the app can be easily stopped and also mobile data, GPS are not protected and can be stopped. Thus the child can easily stop tracking.
This is not about support, these are the features not meeting my requirements.
SO I decided to cancel the subscription and ask for refund.
It was no later than 3 days after I started the subscription.
mSpy refused to refund with a note I did not try the product, because I don't have assigned a mobile device. This resolution came after 14 days from my cancelation and refund request.
It seems the mSpy person did not read my testing process and issues at all.
The money for nothing was paid, I understand they need to earn, but this approach upsets me, this is "shark" approach.
I would sincerely discourage anyone to subscribe this product, it is more about marketing than real value.
Miroslav Fris
Desired outcome: SHare my experience to help others
This complaint has been resolved automatically due to user's inactivity.
So I was robbed by this horrible company due to me just looking at the app and clicking a wrong button the took $135 out of my account and refused to return it stating my reason was not good enough . I will have my lawyer reach out because I will not be BULLIEC BY THESE PEOPLE
Did you get anywhere with the lawyer route? I am thinking about hiring one out of Czech.
Did you hear anything back yet? Same thing is happening to me.
I thought I would be charged monthly so I figured I would try and if I didn’t like the service that I would cancel. I’m going to see if everyone here would like to approach with me and form a class action lawsuit. My lawyer said it’s do able. With enough of us we can certainly go after these clowns and bury them!
Hi.. i got scammed by mspy.
I purchased the Mspy Ultimate 12 month subscription on 20 Oct 2023 ( 6 days back).
The information given by the customer care was not consistent. I have listed the line of events below
1) I was informed by the customer service after i told him clearly that the target device and most of the Apps are Biometric and password protected. And he said we can still install the Mspy app by sending an sms to the target mobile number and even after i asked that the sms has to be clicked he informed that if we send the msg its more than enough. After his confirmation i purchased the Ultimate plan for 12 months.
2) Once i got the plan i contacted customer care for assistance. I spoke to another customer service agent he guided me to Scannero.io and i sent a msg to the target device. Later Paul says the link in the sms has to be clicked. And Scannero is only location service. Which I did not subscribe for.
3) Then I came to know from the customer service agent that we need the physical target device ( which I clearly stated its not accessible for me since the Phone and most of the Apps are BIOMETRIC AND PASSWORD PROTECTED) you can refer to my chats.
4) And the customer service agent informed that the target device needs to be unlocked for 5 to 10 mins to install the app remotely.
5) After so much of struggle i managed to get the target device and unlocked and contacted the customer care.
6) Technical agent assisted me to try to install the app. Just to highlight needed USB to connect to my laptop, then team viewer was needed which i was totally not informed before. And when he tried to install it asked for password which i was unaware. Its not possible to install the app in the target device.
If I have the password why am i going to get the spy app in the first place!
All the information given was wrong. Now when i ask for full refund since its less than 14 days of my purchase. They are sending email to freeze my account or giving some other suggestion. And emailing to and forth
Apologies for the long msg. Can anyone help me on this?
They did the same to me. So if you need to add to your case, count me in. I share the same complaint
I have also been conned out of the money. Requested my money back as I couldn’t see any messages or content. And they are refusing to give me my refund despite the site saying money back gaurantee.
Please update?
Mspy is a big scam
Sure this company gets people’s money so easily. The trap you into their services blanketing their refund policy
Yes.. still and no reply after i sent my reply on i need the refund and not freeze the account ( as they suggested).
Did you get anywhere with the lawyer? I am thinking about hiring one out of Czech.
Chris, did you pay with a credit card? If you did, simply dispute the charge. You are not responsible for charges in which you didn’t get what you pay for. I did it, and got my money credited to my card. They will simply ask you for details of the situation. By doing a ‘charge-back’ you get your money back and MSpy is burdened with a charge.
Good luck!
I also asked for my money back only minutes after signing up. After reading the money back guarantee. They have refused reimbursement. Saying I do not meet credentials and agreed to their terms and conditions as soon as payment was made. What a crock. Bunch of scammers.
Same thing happened to me. Have you heard anything back yet?
I have been back and forth for months. Keep your correspondence with them because I’m definitely going to get this class action lawsuit in order. I’m going to have paperwork put together for everyone who wants in to sign. I’m so tired of scam artists stealing from us!
I am interested in being a part of this class action lawsuit. How can I proceed? I was bated from a website that I am sure is created by them if looked into.
MSpy refused to refund me even though they misrepresented their product. They said their website has not been updated to reflect a change in installation procedure. This was their excuse as far back as 2021. They are knowingly lying about their product. I simply disputed the charge with VISA. If you have VISA you are NOT responsible for charges in which you did not get what you pay for. They asked for the details, and I got the charge credited back to my card. This produces a Charge-Back to MSpy which costs them money. I have the last laugh!
These scam artists are JUST THAT and I have reported them to the Better Business Bureau and Fraud Center of Canada! They should be getting contacted soon as their legalities are junk as my lawyer has also taken a look at this and a class action lawsuit is looking to be drawn up! [censored] are scamming people!
mspy robbed me as well never try it huge scam
I am in the same boat. I have bought a full 12-month subscription on 22 September 2023. I was actually excited to try it out and see what my teenage son has been up to. It's now been 4days and no call logs, no messages, no nothing. The worst part is, they 2nd charge me for mAssistance. I did not request for mAssitance and I have not been notified about it. mSpy robbed me, and I'm very disappointed about how a company can take advantage of customers.
I sent my 1st email complaint to refund@mspy.com and copied support@complaintsboard.com and explained to them that their product hasn't worked since day 1. Basically, they said they have checked and can see that the application is installed properly and updating (well, duh - I never claimed that the application was not installed properly. My complaint is that their product doesn't work. They then went on to say that I agreed to their refund policy and that they would only agree to a refund if there was a technical issue that they could not fix. So, I would join you in forming a class action lawsuit against mSpy. They have no right to second charge me for something I didn't agree to and was not aware of. These people have no heart!
I have been robbed my money too. Accidentally subscribed into it took my 135 usd. Then refused to refund me saying that my reason is beyond their control. Anyone who doesn’t use your services need not to pay you money, you are in a good position to confirm that. This is a way of grabbing people’s money for free with vague policies. I’m pissed !