Menu
For Business Write a review File a complaint
mSpy

mSpy review: No refund from mSpy

W
Author of the review
12:11 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought mSpy almost a week ago. When I logged into my account I realised that you cannot connect an iphone and an android phone. They didn't wrote anything about it, no warning. I requested a refund, the answer was that now I can write to some another person (that would cost money) now for free! Nice, but I just said that we can't solve the issue. The two phone isn't compatible. I wrote an email, described my problem in details. Asked for my money, answer: I can freeze my account till I can start to use it. I wrote another email, even longer, and I was really pushy and angry and told them that they should write this info (the iphone-android one) on their website, and that it's their mistake. Also, that I just want my money back, that's the only way to solve the problem. I won't buy an iphone just for this [censored]. I sent the email a few hours ago, as I read the other reviews I wouldn't be surprised if they wouldn't write anything back or just this [censored] account freezing or calling them. It was way too expensive for nothing, fhe customer service is [censored]. Moneygrab.

Desired outcome: Full refund

Update by WontTellYouMyName
Oct 16, 2023 6:05 am EDT

I bought mSpy, and when I logged in realised that I can't connect to the other device, because I have an android and the other phone is an iphone. They are not compatible, they didn't say it anywhere. I filed for refund, emailed them several times. Stupid answers everytime, like freeze my account and unfreeze it when I can use it. I obviously won't buy another phone for this. They wanted me to call them or text someone which as I saw it on their website also costs money. After I wrote another email in a more frustrated tone (because it costed a lot of money and they didn't help) they told me they sorry but in my case they can't refund. I looked at their refund policy, and I don't even know when do they give a refund, in that list there were only the situations when they don't give your money back. That list was long. My situation (android-iphone incompatibilty) is nowhere to be noted tho. I saw it somewhere that you can contact your bank in this case if a company lies to you etc. However probably I won't since I don't have a child and I wanted to use it on my boyfriend phone without his permission and that could get me in trouble.

Jan 05, 2024 8:54 am EST
mSpy customer support contacts
Address

800 W El Camino Real, Mountain View, CA, 94040, US

Website
File a complaint Write a review
View all mSpy contacts
Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More mSpy reviews & complaints

mSpy - Functionality and refund policy 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - I want my money back
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - Website was untruthful, company unethical
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - you won't receive refund for useless software 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - be careful!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - terrible service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - Complaining mspy very tricky to trap you into hang man situation, they should mention the rooting, procedure before asking a customer pay,
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - Does not work, refuse to refund
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - Billing
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - Cancellation of my subscription 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. mSpy Contacts

  2. mSpy phone numbers
    +1 (800) 713-7528
    +1 (800) 713-7528
    Click up if you have successfully reached mSpy by calling +1 (800) 713-7528 phone number 0 0 users reported that they have successfully reached mSpy by calling +1 (800) 713-7528 phone number Click down if you have unsuccessfully reached mSpy by calling +1 (800) 713-7528 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +1 (800) 713-7528 phone number
    +1 (855) 896-0041
    +1 (855) 896-0041
    Click up if you have successfully reached mSpy by calling +1 (855) 896-0041 phone number 0 0 users reported that they have successfully reached mSpy by calling +1 (855) 896-0041 phone number Click down if you have unsuccessfully reached mSpy by calling +1 (855) 896-0041 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +1 (855) 896-0041 phone number
    USA
    +52 800 461 0454
    +52 800 461 0454
    Click up if you have successfully reached mSpy by calling +52 800 461 0454 phone number 0 0 users reported that they have successfully reached mSpy by calling +52 800 461 0454 phone number Click down if you have unsuccessfully reached mSpy by calling +52 800 461 0454 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +52 800 461 0454 phone number
    Mexico
    +33 9 70 73 81 15
    +33 9 70 73 81 15
    Click up if you have successfully reached mSpy by calling +33 9 70 73 81 15 phone number 0 0 users reported that they have successfully reached mSpy by calling +33 9 70 73 81 15 phone number Click down if you have unsuccessfully reached mSpy by calling +33 9 70 73 81 15 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +33 9 70 73 81 15 phone number
    France
    +351 308 802 223
    +351 308 802 223
    Click up if you have successfully reached mSpy by calling +351 308 802 223 phone number 0 0 users reported that they have successfully reached mSpy by calling +351 308 802 223 phone number Click down if you have unsuccessfully reached mSpy by calling +351 308 802 223 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +351 308 802 223 phone number
    Portugal
    +55 800 591 5100
    +55 800 591 5100
    Click up if you have successfully reached mSpy by calling +55 800 591 5100 phone number 0 0 users reported that they have successfully reached mSpy by calling +55 800 591 5100 phone number Click down if you have unsuccessfully reached mSpy by calling +55 800 591 5100 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +55 800 591 5100 phone number
    Brazil
    +90 212 922 15 08
    +90 212 922 15 08
    Click up if you have successfully reached mSpy by calling +90 212 922 15 08 phone number 0 0 users reported that they have successfully reached mSpy by calling +90 212 922 15 08 phone number Click down if you have unsuccessfully reached mSpy by calling +90 212 922 15 08 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +90 212 922 15 08 phone number
    Turkey
    +420 234 076 341
    +420 234 076 341
    Click up if you have successfully reached mSpy by calling +420 234 076 341 phone number 0 0 users reported that they have successfully reached mSpy by calling +420 234 076 341 phone number Click down if you have unsuccessfully reached mSpy by calling +420 234 076 341 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +420 234 076 341 phone number
    Czech Republic
    +39 06 4521 7343
    +39 06 4521 7343
    Click up if you have successfully reached mSpy by calling +39 06 4521 7343 phone number 0 0 users reported that they have successfully reached mSpy by calling +39 06 4521 7343 phone number Click down if you have unsuccessfully reached mSpy by calling +39 06 4521 7343 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +39 06 4521 7343 phone number
    Italy
    More phone numbers
  3. mSpy emails
  4. mSpy address
    800 W El Camino Real, Mountain View, California, 94040, United States
  5. mSpy social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  7. View all mSpy contacts
mSpy Category
mSpy is ranked 14 among 806 companies in the Internet and Software category