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mSpy review: No refund from mSpy

W
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12:11 pm EDT
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I bought mSpy almost a week ago. When I logged into my account I realised that you cannot connect an iphone and an android phone. They didn't wrote anything about it, no warning. I requested a refund, the answer was that now I can write to some another person (that would cost money) now for free! Nice, but I just said that we can't solve the issue. The two phone isn't compatible. I wrote an email, described my problem in details. Asked for my money, answer: I can freeze my account till I can start to use it. I wrote another email, even longer, and I was really pushy and angry and told them that they should write this info (the iphone-android one) on their website, and that it's their mistake. Also, that I just want my money back, that's the only way to solve the problem. I won't buy an iphone just for this [censored]. I sent the email a few hours ago, as I read the other reviews I wouldn't be surprised if they wouldn't write anything back or just this [censored] account freezing or calling them. It was way too expensive for nothing, fhe customer service is [censored]. Moneygrab.

Desired outcome: Full refund

Update by WontTellYouMyName
Oct 16, 2023 6:05 am EDT

I bought mSpy, and when I logged in realised that I can't connect to the other device, because I have an android and the other phone is an iphone. They are not compatible, they didn't say it anywhere. I filed for refund, emailed them several times. Stupid answers everytime, like freeze my account and unfreeze it when I can use it. I obviously won't buy another phone for this. They wanted me to call them or text someone which as I saw it on their website also costs money. After I wrote another email in a more frustrated tone (because it costed a lot of money and they didn't help) they told me they sorry but in my case they can't refund. I looked at their refund policy, and I don't even know when do they give a refund, in that list there were only the situations when they don't give your money back. That list was long. My situation (android-iphone incompatibilty) is nowhere to be noted tho. I saw it somewhere that you can contact your bank in this case if a company lies to you etc. However probably I won't since I don't have a child and I wanted to use it on my boyfriend phone without his permission and that could get me in trouble.

Jan 05, 2024 8:54 am EST
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Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!
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