MWEB.co.za
Reviews and Complaints

Absolutely pathetic service, my fibre has been down for 20 days now. I have called in almost everyday, with no results. I get lied to regarding the issue. Your internal call center staff needs training on how to [censored] a issue and resolve it. I'm a paying customer with no service, this is a fabulous establishment you are running. My airtime and my time off work will not be compensated by you, which honestly is not fair. Here is my latest reference number MWB21083439.

We have been struggling for a month with interrupted signal. Every hour we have to reset our router. We have continuesly phoned, holding on for more than 30 minutes. Problem still not fixed. On Monday we paid someone to open up as we were promised that a technician will come out. Still no one.

Clearly Mweb as gone down the drain, employing people that have any responsibility or cutomer care.

Easy to take poor South Africans money for no service. Please remove any links to service provider.

I paid money into MWEB account instead of Vumatel, then i contacted MWEB for a refund on the 30th May and i was asked to send an email at [protected]@mweb.com with my bank statement, copy of ID and POP which i did. To date i haven't received my refund they keep on telling me my bank is reversing the money. I asked for proof or reversal they send me a General journal that says Journal type- refund reversal. My banking details are not on that journal to show they were transferring money to that account so i am not even sure if they used correct banking details. I then asked for a screen shot or the error code they are getting, then Rukaya Smith says there is no other proof they can send me. i get my salary every month in that account i provided them with as well as other payments. But MWEB money get reversed and they cant even produce a proof or reason why its reversed, this really does not make sense. Its been 14 days i have been waiting for my refund and all i am hearing is my bank is reversing my refund but they cant send me proof of that. Can MWEB stop taking me for a ride and refund me please. I don't have any other banking details to provide them with. PLEASE CAN I GET MY REFUND ASAP

Good day,

I hope this email finds you well. I have wifi with Vumatel and MWEB.

These past few weeks we have been experiencing breaks in the signal or really bad internet access.

Please could you have a look at my profile and let me know if there is anything you can do for me?

My name is Cherize Welgemoed [protected]

Can Mweb have such a problem in issuing a license key after taking out a license with them on 365 office

please send this number to me, I will escalate this with Microsoft

I am going to submitt this issue to Ombudsman, I have made to many calls and to much time wasted!

The useless Zyxel router they force you to use with their fibre package is the most pathetic router I have ever used. It takes hours to reboot and find the correct configuration which leaves you staring at a "Connected without internet" sign for most of the time. Sometimes the router reboots on its own with no reason or power failure.

Mweb fibre (Vumatel) is such a disappointing service provider, you just get connection failures and they provide no communicate to costumers, this time around i have lost connection from friday evening and now it sunday ,i called for technical support i waited over 40mins for my call to be attended by technical support after giving account details i am told your area is experiencing connection problem. So there was no help regarding my connection failure, so my call was a waste of time no feed back as to when the problem might be resolved. But Guarantee my bill will be 100%(not sure it based on what) versus a service which is less than 100% (3rd day no Internet connection) if im not mistaken it not the first time for this month or it was late last month. Disappointed customer ..the reason one went for fibre was for more reliability . Im not sure it the Fibre that not reliable or it the service provider that not reliable .Very Disappointed.

My wifi has not been connected yet from Mweb side. We have the modem and router. We can't get hold of anyone to talk to about our issue. No one cares at Mweb. I will be canceling Mweb today unless Mweb connects us today. I need to work and I need the wifi for my Tefl course and my husband needs it for business. This is getting ridiculous. Is anyone going to help? Will this complaint even matter. I am keeping money out of my account until I have wifi. In other words no wifi NO PAYMENT.

Our Website experience a technical issue and we need to restore to a previous backup done by MWEB Hosting service.

There are NO Mweb e-mail address available to produce copies if the issue and a detailed discussion.

It is impossible to do problem solving via phone without providing evidence.

[REF# [protected] ] [Acc nr 28325

Thx

Good Afternoon,

I placed my order for my fibre line on the 14th of April it is not the 16th of May and I still have not had my line installed. My reference number is ISP -749827

I have spent over 4 hours in total on hold speaking to sales agents who have all advised me that my issue has been escalated. I have taken off work on two occasions to meet Vuma installers to put the line in place and have been let down on both occasions as technicians failed to arrive. No phone call and no follow up. I

Since Thursday 12th May my wifi has been unable to connect. After first trying resetting and following the instruction on the voice prompts, I had to call in. I was informed by one agent that they would need a new IP nr and only Vumatel can issue it, another agent informed me that Vumatel dont work on a weekend and I would need to wait 3 to 4 days.

My son has to submitt his assignments online and I have to work. I'd like to know...

1. Who is reimbursing me for all the data I'm having to buy since Thursday 12th May?

Is my MWEB account bill going to be amended for the days I had an issue and could not be resolved timeously?

If I'm not compensated in some way then I would have no alternative but to cancel as this is not seeing to the needs customer.

Awaiting feedback

Regards

Zaida

[protected]

My son and daughter in law ordered MWEB and I am the person who is paying the account and MWEB came to install and then they just left the cable there and my son had to dig the trench and lay the cables and now the cables is just lying by the box to be connected and no one is coming to connect the cable and the installation guy who is named OBERT is not answering his phone now.

I WANT ANSWERS TODAY AND THIS TO BE INSTALLED FINISHED TODAY.

requested a move from one service provider to another, NO NEW INSTALLATION, literally a line switch and im out of internet with no means to work! every time i call in, they drop the call! i want someone to call me back regarding my relationship with Mweb to cancel this utterly poor service.

3rd time that my fiber line is down this year already. I have a 200mBps line uncapped and it has NEVER reached the output that I'm paying for and there are regular 'faults' with the line that take days to repair and are always blamed on "openserve".

What is worse is that MWEB tell me that if the fault is on my side then they will charge me, needless to say the amount of time, money and productivity I am loosing by not having an internet connection.

When I join mweb we had a agreement that I pay them R1000.00 deposits upfront and they will help me and that they will use it on the 6th and 7th month as an payment .

With very disappointment we are in the eight month and they have not honour our agreement we have discussed it with them on the phone and the inform that's what going to happen.

But they failed and did not do that .so they con people in doing that and can fulfil

the agreement with honour.

mr van der merwe

[protected]@gmail.com

I moved premises on the 1st of April, and I submitted all the information that your service agent told me to send to them via e-mail on the 5th April in order to get my service activated. Today is the 25th of April my wifi is activated, what is frustrating is the fact that no one is giving me feedback on what the hold up is. Between the time I submitted the information that was required from me and today, there is not even a single day that I do not call to find out. I keep being transferred from one department to another, the latest information that I was told, only because I called was that it has been escalated to your service provider being Vumatel and they are the ones who will contact me. To date my line is still not activated, after 7 calls made to Mweb.

Below are the reference numbers

isp-728984

isp-717406

the short and the long is, i'm not getting the line i'm paying for, and i'm not sure where the problem is lying with mweb or zoom but i need this problem fixed asap. i did phone them on the 21 April 2022 just before 7 and the call got cut off, they didn't even try to phone me back . i still don't have any answer is this a mweb or zoom problem.

I have moved and I have been emailing MWEB since the beginning of April, its now the 20th - I get told its going to cost R1007 to move as I was needing information about this to do the move from Ottery to table view then I get an email saying that the previous WIFI will be cancelled and the new one will kick in once the move has been done - First of all ...WHAT? No one has been giving me answers , I have told them this is urgent and I need the WIFI moved but I have not agreed to anything as I want to either cancel ( I need to know the cost) or I want to put this in my name.

I called in now to the billing department and a lady said that there is no cost to move and said she was going to speak to someone to confirm this then I was just transferred to a different department.

I work for a company overseas and we have about 15 staff members starting soon and needing WIFI at home and I will NOT recommend mweb, this is the most disgusting service i have ever received in my life!

Can a competent person call me and actually help me - DONT transfer the call but actually sort this rubbish out now!

I signed the contract March 2021 and was told to deposit R1000 upfront and all along there was no problem, then I started having no internet March 2022, I reported the problem after 2 weeks, nothing happened, then I canceled it 31 March 2022, was told to put one month notice and I thought they were going to fix the problem, I don't have internet and I can't sign up for another service provider until month end, currently buying data for my daughter who is studying online and please I want justice and I want my refund and to cancel asap.

Order No. X7270157

I moved to a new premises where there is already fibre installed, with the box.

On the 1 April I have emailed all the information they needed to put the moving order in place.

I am a bit frustrated as this is not a totally new installation. After few phone calls yesterday they moved to the installation process. How is it possible that it takes 11days just to do that.? Now the estimate date of completion is 25/4. Then activation hasn't even taking place. This makes no sense. In the meantime I have already paid my monhtly subscription on R629, with no internet.

Can I please get some urgent feedback on my activation. If we go on the rate of the system, my fibre will only be on in May. I am very disappointed in this whole situation.