MyHolidays.com review: Purchasing air tickets

I would like to report the fact of fraud on 16-Jan-2024. It was necessary to purchase air tickets, there were no tickets with convenient connections on the airline's website and the required tickets were found on the website aviasales.com and were redirected to the website myholidays.com for purchase. After paying for the two tickets - $1950, I received a letter confirming the purchase of only one ticket, and for the second one I need to pay another $325, since the airline allegedly increased the price of tickets. I asked to cancel the purchase, the seller replied that this was impossible and offered to give a family discount of $100. We sent $225. And they sent us a reservation confirmation for two tickets, booking number MHF241545158. We then checked the availability of the reservation on the Air Europa website and there was only one ticket. We wrote to myholidays support again. They were told that this was a technical error and the issue would resolved in 4 hours. The next day, at our request, Air Europa confirmed and sent us both tickets.The price for the tickets was without extra 225 $.

But after about 12 hours later we received a letter from airlines that the second ticket was canceled by travel intermediary myholidays.com and we need to contact them. Then we contacted myholidays support about cancelling , they answer is that there is an error on the airline’s side and they have not canceled anything and they need 24 hours to resolve the problem. After 24 hours nothing had changed, we contacted myholidays again and received a response that we needed another 24 hours. After the next 24 hours, we contacted myholidays again and they stopped responding to us completely, ignoring our request. There is no guarantee that the remaining ticket will not also be canceled by scammers from myholidays.com. Conclusion - never buy tickets on intermediary websites, especially MYHOLIDAYS.COM

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