Mynd
Reviews and Complaints

My heater went out on December 14 today is February 1 and my heater is still not working they sent a vendor out. The vendor told the leasing company that I need a whole new unit unit. It was old and they was not able to order parts to that old unit they did not use that Vander they sent someone to out to patch up the issue. I had heat for two days so on Christmas I did not have heat. My family was freezing. I don’t have heat now bad business only leasing company part I was told to go to the store and buy me a heater. I want to purchase two heaters from the store. However, you cannot put two heaters up at the same time of stairs because all the power goes out , it tripped the box -0 for this company try to do whatever they can in a pile of tight short Cuz and they’re not concerned about their tenants at all. Me and my family has been freezing in this old cold house.

This is one of the worst company can…

This is one of the worst company can rent a dwelling from. I have lived in the house for two years, and when I moved out , I had all my family memebers clean it with soap and water, did the patching installed new HVAC filters, cleaned appliance with chemicals, actually better than I got it when I moved in. When I moved out, they gave me the wrong address to deposit my key! I don't know if it is intentional or may be a total disorganized team. To make the long story short, they have taken my deposit of $2600.00 and charged me another $385. on top for a preexisting condition, sink had paint chip, blinds, and a "Hotel" standard cleaning of more than $1700.00. I have checked many reviews and how they dealt with deposit, and it seems they have a pattern of not returning the deposit and charge you on top of the deposit amount so that you can't argue the charges. I have paid $600.00 in carpet cleaning, they went ahead and charged $430.00 for steaming, then they said it will be $130.00 when I provided them with the receipt. Don't fall for the so called "Dispute form", they will ultimately deny it, even though I provided them with video, receipts and plenty of pictures. STAY AWAY FROM THIS COMPANY.

I spoke with bryan waters. Did everything he asked me to. I decided to give him the reserve money (in csse of any issues) two weeks before the start date. When i was ready he stereotyped me and implied i may have to give $ 2000 ( 3x as much) because thats the average repair. Thrn he made me wait over the weekend making it that much harder for me to get another property management company. In addition its secretive as people are trained nof to give any hierarchy info. I pit in a call to my property .anger to be witbout a reaponse. Unprofessional!

LISTEN TO ALL THE 1 STAR REVIEWS! I wish I would have done more research before renting with them. The WHOLE experience was horrible. Our shower broke and we could not shut off the water and they said that someone should be coming out the next day to fix it. So the water was literally running nonstop until the next day in the evening when someone finally come. Charge us $65 for a light bulb. There is so much more but the icing on the cake is when we moved out we took pictures and cleaning EVERYTHING so they wouldn't try to pull one over on us and sure enough they tried. From March 9th to today! We have been disputing the charges! We have had multiple people working on our case and we have to go everything each time it's exhausting! They tried to charge us $3,234.09 for full interior wall paint! This company stressed my roommates and I out so much! It is not worth it. And you are reading this too late, take videos and pictures of EVERYTHING! Especially videos of you showing proof that everything is I'm working conditions!

While we have never left a negative review for any of the property management companies we've used in the past, MYND consistently fell below our basic expectations throughout the year we rented an apartment through them in ***. Customer support was slow to resolve issues, required frequent reminders, and has little regard for tenants. For example, when our entire building was without water for 10 days, we were compensated (after multiple requests) a mere $78, but when we reported a 2 by 2 inch patch of paint to be refinished, we were charged $183. Another example is when we reported a minor mold issue that was due to a lack of insulation in the outer walls (read: no outer insulation was installed when the building was remodeled in 2017) and instead of fixing the problem proactively, MYND's final remedy was to "wait until it becomes an issue again".In general, the company seems unorganized in both information management and customer service. We were asked multiple times for basic information- such as which parking spot we were assigned when we moved in and where the water heater was located on their own property- and had different representatives respond haphazardly to various messages within conversations pertaining to a single issue/request.What really doomed an already lackluster experience was the move-out process. We gave all the proper notice and followed the move-out checklist exactly as stated (including deep cleaning an already spotless unit) and were charged an outrageous amount for what should have qualified as regular wear and tear (if that). We were charged $330 for thin paint that MYND claims has a 3 year usable life and $380 for "regular" cleaning, with no documentation as to what was inadequately cleaned upon our departure. Furthermore, even though we did the work of finding a replacement tenant (listing the unit, showing it, and providing the ***'s information directly to MYND), we had to request six times to not be charged rent.

By far the worst leasing company I have ever had to work with. There are many problems with the place I leased. A few issues in which were addressed before leasing with them. I moved in on May 26, 2022 and since then we have had nothing but problems with the place. We had a break in and had everything stolen, we asked Mynd to come change the locks and that took more than a week to get done. Since we have moved in I only received one call from someone who I don't even know the name of and that call had nothing to do with our issues. Then we get a major leak in the house and caused us to be out for 3 days. There is water damage and leaks still happening after they already sent someone to supposedly fix the issue. Thursday 06/16/22 we had the same major leak happen and I contacted them and no one has returned my call as of today 06/20/22. *** is supposed to be our manager and he has not returned our calls or texts. We were told we would get a $500 credit for move in special and they tried to get away with it by telling us is was a mistake they posted that. There was no hot water and no working stove when we moved in and that took more than a week to get resolved. I told them about getting an additional AC unit in the big room upstairs and nothing has been done but just promises that they can't keep. I never had such an awful experience with moving into a new place and a leasing company who does not care about us as long as we give them money, but even then they can't tend to us in a timely manner. I have no where else to go so I'm stuck living there. Its already been a total of a week that I was not able to live in my own home. Several attempts have been made to have them make things right and I see no initiative in them getting our issues resolved quickly and promptly. I will be also going to the *** to make sure they also know the troubles I have been going through. I would never wish any of this upon anyone else since I have been going through bad times.

I would like to encourage anyone that is looking to apply for homes listed under Mynd Management to really do their research. For days now I have been getting the run around. The first issue that came up was the "fraud alert" I placed on my account with tranunion because my SSN was stolen. They mentioned that they do not rent out to people that have this alert on their credit profile, however this is not listed on their site. (I digged for it) Once I cleared that up the next thing they asked for after I had already submitted my paycheck stubs were my bank statements. Once I provided those I was told they could not verify my income because on the statements it did not show the company's full name. Initially on the application I provided them with the company's phone number and they said they have to research the company themselves and use the number that they find. Today they called and said that they could not locate the business on *** The company that they found was showing they are no longer an "active company" I advised them that the name attached to what they found is not who I work for. I asked them if I could provide a more detailed paystub showing the *** number, they said they would get back to me. While waiting I did my own research on the company that I work for and found their business registration on the *** website and they are listed as an "active entity" once I found that I immediately sent it over to them. I received a message via text that they could not move forward because they cannot locate the company, not even on the Complaintsboard.com. I work for a small nursing agency and no business is required by law to register on *** or the Complaintsboard.com. How can you be a company with a mission to carefully verify information for you customer (the owner of the home) when the applicant provides you EVERYTHING you asked for during the screening process? And thing still take restricted measures to get them approved. This was not a good experience and I DO NOT recommend!

This company participates in fraud regarding the return of a tenant's security deposit. I would recommend everyone to avoid this management company per the reviews here. The Anthem home was left in better condition than we received it at the completion of our 1 year lease however this company looked for ways to withhold a portion of the security deposit, violating their own lease and check-out instructions. Both the yard and home were left in pristine condition, including full yard work and professional carpet cleaning to allow immediate move-in by next tenant. Receipts. images and video were taken to document the condition of the house before move-in and after departure. Charges were deducted for the following:1. Wipe countertops and sink in kitchen (full cleaning was completed, picture documentation shows this for both the inside and outside of home)2. Paint touch up needed in stairwell (documented at move-in - the entire home needed paint, it had clearly not been painted for several years through many tenants), entry & hall with numerous paint chips throughout entire house including stairwell was documented prior to move-in)3. Secure cable cover plate in living room (*** A of RentVest was present during in-person walk through inspection and noted both the plate and broken blind prior to move in).4. Move fridge into kitchen (Fridge was pulled out to clean behind per *** checklist instructions emailed 7/14- documented).5. Redo caulking in master shower and tub (?, construction not tenant responsibility, video taken of poor caulking throughout bathroom upon move-in).6. Move trash cans in garage (these belong to private garbage company not the city of Phoenix, per their instructions the trash cans must be outside to be retrieved during next scheduled pick-up, New tenant is responsible for scheduling their own garbage pick-up through company of his/her choosing)7. Replace missing light bulb in kitchen (?, all light bulbs were present).

This is the worst property management company I have experience in 15 years of owning properties. Do not give your hard earned real estate to these crooks. They will trap you into fake contracts and take your money every month. Here are the challenges I experienced working with them:1. It took them 1 month to get my property ready to rent. My duplexes were brand new built up from ground and just to get my listing in market it took them 1 month. I hired cleaning crew to clean my property and they said their cleaning crew detect small spots on the floor so it needs to be cleaned again. I rehired the cleaning crew and detected no spots but cleaned the property again. Still they delayed getting everything up and running.2. Once the property was up in market, I was expecting a 1-2 months turn around to get it rented. The first tenant was put in place 4 months after the contract sign date. However, the tenant defaulted on the rent in their 2nd month. What kind of management discipline they have in place where tenant defaults in the second month. They assured me they are doing everything to collect rent. They collected rent at the end of the month and the tenant defaulted again. They said don't do evictions because its expenses and this and that so I am still waiting for my rent checks for the first unit.3. The second unit got rented after 7 months. That area has a maximum on the market days of 56 with median being 21 days. 7 months is record that Mynd has set for me. I don't even know if these new tenants for the second unit will pay on time. I have been paying the mortgage for both units from my pocket.4. No one responds to your questions on their portal for days and sometimes even a week. First they assigned me *** who does not understands c*** about property management. He continued to make false promises and eventually left the company handing over my account to ***. She has not show any great progress in retaining me as a customer.

If I could give negative I would... Problems from the start. I signed a lease in July, the day I went to move in, they call and say I can't move in because they decided to do new flooring but won't give me any of my pro rated rent back for the days I couldn't move in. The heater stopped working, I email and called and no one even came for over a month and a half and all they did was look at it, turned it on saw it didn't work and left saying they need to tell mynd what they saw and took a picture of the heater because I guess you can see through a picture of a heater is shooting out hot air...? I complained about mold and a leaking roof, more than 6 months later they had someone come look, still have mold and I am highly allergic. We are in a fourplex, one of the family's had a friend staying in an rv, which he parked behind the vehicles at night so when I had to go to work I ended up calling him he police because I couldn't back out, and discovered this guy had an extension cord hooked up late at night to an outside plug in that was under MY bedroom window. This same guy also came by with a NINJA sword and tried attacking the neighbor, I called police gave mynd the incident report and not only us have been complaining about how this neighbor was unsafe, the other 2 units have also made several complaints about these people, still mynd did absolutely nothing. And come to find out they were charging me for not one but two gas meters... I pay my had directly through the gas company, mynd had also been charging me for the meter that two of the other units used when I informed them, I have heard nothing back until today when I told them I was moving they said I have to go to the gas company and get a.rrfund because it wasn't "their responsibility" even though I informed them of this several months ago and they did nothing. There are so many other issues with this so called company it disgusts me to see how they treat their tenants I truly hope this company gets shut down

We moved in on July 1st, only to find that the "remodel" included them spray painting the kitchen countertops in a half million dollar condo. Not only was it spray painted, but they over sprayed onto the cabinets and walls. The formica had separated from the base wood and is cracked in many places. I brought this to their attention day one. We were told that an inspection had been completed prior to our move in and that everything was fine. Yet their was food particles, smear toothpaste, and residue all over the cabinets and floors. When they painted the unit they did not fill any of the nail holes and the trim was just laying on the floor in some places. There is no smoke detector in the livingroom and no fire extinguisher in the unit. The "new" carpet was stained and they had not replaced the tracking strips on many spots, so the carpet is already pulling away from the walls. There was no transition install between the bathroom and hall, and after a closer inspection I found that they had not replaced the water and urine soaked padding next to the bathroom. On the second night we were there, we found out there was an ant infestation in the bathrooms and kitchen. When they came out to spray, they did not spray the whole until just a couple rooms. Within a day the ants were back with a vengeance. Every day for the past 20 days I have emailed and texted the Mynd contact person. They have failed to come out and re inspect the unit, and are now are saying that I may have to pay to replace they're poorly upgraded kitchen due to the scratches and cracks in their remodel. It's been 20 days and we can no longer use our kitchen for it's intended purpose. We get zero help from our contact person at Mynd. When we asked who we could contact to move this process along, we were told the the agent was the highest authority we could talk to at Mynd. So we have little choice but to wait and see if they are going to try and charge us for the countertops they so poorly "remodeled". If so, I smell a lawsuit... And the only reason they are getting a 1 star, is because there are no negative values available.

I regret I ever leased with Mynd Management and *** LLC managed by ***. If I uld give no stars I would do just that. This was my 1st and most horrible rental house experience for my kids and I. Please take this as a sound and very true warning to not getting scammed out of money and beming homeless. I have been rented a dilapidated property as of Sept 1,2021 thats Rat infested, has *** water, *** in the kitchen so I havent used my stove since I moved in on Sept 1 2021 which has cause me a great deal of money to eat out daily. The breaker box doesnt even even circuit breaks to nnect all the wiring so some wires are loose without end caps. The sewage is backing up in the front yard. Faulty A/C where it has above 95 degrees more than 2days inside this place in *** summer weather and now Im being threatened by the city that the water will be turned off any day now because the landlord had a Pre-existing *** in the amount of $1678.40 from April til Sept 1 2021. Also now the Mynd leasing mpany is advising me as well that Im in breach of my lease now that water *** hasnt been changed to my name but neither the leasing *** or the landlord *** LLC are willing to pay the past due owed amount. Its now 3 weeks with no help and I paid *** deposit and *** first months rent Aug 25 2021. Mynd Management reps have mismmunicated information and flat out lied about the property nditions and services that are able to provide. The reps at Mynd have all given separate and different information while also losing files of important mplaints that Ive made. I have been even sent other clients documents with their personal information which I know is breach of breach of personal information to an unauthorized 3rd party. My children and I now spend our afterwork and school hours in our van searching for family/friends that would allow us a chance to be bathe, eat and be secure in a clean place since we are all terrified of rats, we cant use the water because we dont know if its safe and again no stove to *** or even boil the unsafe water.

If I could leave a zero, I would. I will never rent a property from Mynd leasing company ever again. They are in the business of making money, which is not a bad thing as long as it is not at my expense. The garbage disposal was broken in the house I rented before I moved in. I called Mynd to come and fix it. I had not lived in the house yet or used the sink. Mynd came and fixed the disposal and then tried to charge me for the repair, again and again. I had to send several emails demanding that the fee be taken off of my bill. When I finally got the fee taken off, I was told that they would not allow me to do anything like this again. (I never used the garbage disposal though!) I also had no heat for the first three months in my house, I had a smoke detector that went off for days, and a gate that I could not get into. This rental house was in a good neighborhood and was recently built. I finally figured out that Mynd was charging both me and the owner to "fix" these issues. Instead of calling the owner about the locked gate, Mynd changed ALL of the locks and charged the owner. Instead of calling the owner about the heat and the smoke detector, Mynd kept coming over and making maintenance calls (for a fee), which did not result in the smoke detector or the heat working. I finally began to speak to the owner myself and for the first time since renting the house, things started to work regularly. After my lease was up I moved out. I sent Mynd over 4 emails letting them know I was moving out. They did not respond. However, they would send me emails asking me whether I was moving out or not and if I did not respond they would charge me a daily fee. I would call and email and no one would respond. Of course Mynd did not refund my deposit. They said it cost them around $4000 to paint the inside of the house (after it had just been painted a year before) and around $2000 clean the house. (Even though I had the house professionally cleaned.) I have written to them over 4 times trying to get my deposit back. I have submitted receipts. They will not respond. To say they are awful is just not enough. I think they are dishonest and do not respond on purpose to make more money off of the renters of their buildings. I will never use them again. Beware.

BEWARE! I have 6 rental properties and have worked with several Property Managers over the past 25 years. My previous PM retired and closed their business, so I searched around for a new PM. I found MYND and decided to try them with one property, a duplex. With the idea of giving them all my properties to manage after 1 year of experience with them. After 11 months, I canceled the contract due to the problems I had. Summary of the problems: 1. Communication: For the first 6 months of service I went thru 3 different individuals acting as Port Folio Managers for my property. I never knew who to call for questions and had to rely on their website messaging system. Response time initially was about 4 hours, but after about 4 months turned into 1-2 days. 2. They do not have their own team of maintenance people and send requests out for bid. They select a bid and the vendor does the work. Would you pay $200 to replace a $35 Smoke Detector? 3. I receive a telephone call from the tenant at 10:00pm saying they have not had any electrical service in their kitchen for over a month. I learn they reported the problem several times and finally, mid month 2 weeks prior to calling me, an electrician came out to fix the problem by replacing an outlet. But he never finished connecting the outlet, left wires hanging out of the wall and left and said he would be back. Two weeks later the tenant calls me. I immediately call my electrician and had them fix the problem the very next day. Mynd never provides followup. I cannot believe my tenant went without power in the kitchen for a month. 4. After the last incident, I started to research why the rental unit profits were declining. I found Mynd neglected to bill the tenants the utility bills that are deducted and paid for by my owners account. The weird thing is that it was sporadic. About six invoices over a period of 4 months were never billed and collected. I have since canceled my contract and went with a local PM with local staff and understand the importance of communication with owners and tenants and not just relying upon a website. I am having problems collecting the past due invoices that were never billed to the tenant, roughly $1,300.00. I hope I do not have to go to court to collect the outstanding monies. Or, I may need to write the whole thing off.

This is the e-mail I just sent to the company (I'd leave NO stars but you can't do that) Is the owner aware that she has not been paying the mortgage either and that she is behind on payments for many months? I don't understand why I should pay my rent if she is not paying her mortgage. As you can see from the documents attached, she is behind and looks like the house no longer belongs to her. Also, I still have a charge on my account for a utility (sewer charge) for the time period I was not in the house. A little ridiculous since this is the second time that this has happened. I would hope that who ever is posting charges on a tenant's account will pay attention to detail and notice that my move in date and the start of my actual lease was AFTER the period on which the sewer charge was for. In all honesty, I should charge you $50 for every time an excess charge is added to my account - as I have to take the time to document it and e-mail you. I am so frustrated with you as a company. A good company who has good customer service would try to make this up to me - offer me reduced rent or maybe even send a gift card of some sort to apologize. Ridiculous the train wreck I have had to endure through your company. I even thought that maybe I would have a "welcome" gift when I arrived at the home - as quite a few realtors do this for their clients or even apartment complexes ...but nope...I couldn't even get into my home because you were not aware that there was a lock on the gate around the property nor were you aware that there was a lockbox hidden in the overgrown grass. Your company didn't even know the correct utility companies I needed to contact to connect my services and for each utility, I had to make numerous calls to track down the services. Once I arrived - there was no washer/dryer as advertised and took over a month to get a new one and then it was a fiasco once it arrived (with no communication) and then broke since it was "used". I also had to endure a horrible pet smell in my house for over a month as well. Now I have to find a new place to live (should have never moved here to begin with) because a housing project is taking place where I live in a house that the owner is not even paying for. You have not done a single thing to make things better other than make a phone call to speak with me personally. Absolutely ridiculous and I will make sure to not recommend your company to anyone. ***there are also continued issues not to mention that the website listed the wrong pictures for the listing

RENTERS BEWARE! Where to even begin do yourself a favor and if you find out that the place that you are looking to rent is being managed by Mynd, RUN. RUN as fast and as far in the opposite direction as you possibly can. This has been the worst rental experience of my entire adult life. Too bad this platform doesnt allow negative stars or zero stars because that would still be more than they deserve. The following is what happened/is still happening to us.The first horrible thing that happened was when RentVest Georgia was bought out by Mynd. It was 4 weeks before Christmas of 2019 and I had my rent scheduled for autopay. They pulled out my rent twice, would not answer my phone calls begging for help, and refused to give me back my money for almost 2 weeks. Let that sink in.Have a maintenance issue? Good luck getting someone to help you. Water was coming into the house through the floor. I sat on hold for 2 hours while frantically trying to protect the homeowners hardwood floors from being ruined. I finally gave up and went to several neighbors to try and figure out who had contact information for the homeowners so they could tell us where to turn off the water to the house. Fortunately, one of the neighbors put us in contact with them and they helped us get it resolved. Where was Mynd in all of this? Didnt hear from them until the next afternoon. Maybe homeowners should also bewarenot sure that you will find many renters that would be willing to go through what we did to protect your investment.Moving outwe bought a house and moved out in September . We paid professional cleaners to come in and clean the house from top to bottom. My husband repainted the house and filled in holes, even ones that we did not put into the walls because nothing was done prior to our move in. I get a message from them that we are going to be charged $250 for spot cleaning and vacuuming. I have pictures of the house and the condition in which it was left so I have no earthly idea what they were planning on vacuuming or spot cleaning because everything was perfect. But wait this is not even the problem. I requested to have what was left of my security deposit mailed in the form of a check. I do not trust these people after what happened two years ago. When we received the envelope on Friday, November 12 it was empty. There was no check. There was a statement of the balance that should have been in the envelope and nothing more. Once again I reach out and they are taking their dear sweet time figuring out where my money is. Today I got an email that they confirmed with accounting that the check sent on 11/3 was not cashed, but no explanation of when I can expect to get my check.

Save yourself the headache, do not use MYND. My fiance and I applied under the impression that it was a "lease takeover" (the current tenant posted the listing) end of July-beginning Aug. After applying and approval, the lease was sent to be signed, just $600 MORE THAN WHAT WAS AGREED. It took days to get in contact with anyone at MYND, and after many, many attempts to get an actual person, they didn't know anything. Finally, we got in contact with ***.After days of waiting, we heard back saying it was an "error", and that it was corrected. Though, the lease still showed the "error" rent price. We emailed several times. We were met with no answer, but the lease being resent about six times. After everything was corrected, we were told the house wouldn't be ready until Sept 1! We were told there was maintenance/renovations being done so our original move in date of mid Aug would have to be pushed back.End of August we went to self-tour the home and the door code placed by MYND did not work and the front panels of the house were taken off with heavy construction in our driveway. MYND had no idea that there was construction being done to the outside of the home. The construction people outside had no idea who we were but let us in through the back (the house was left completely open). Upon touring the home, it was obvious there was NO maintenance done to the inside of the home whatsoever. There was heavy paint stains, dirt, grease, obvious dog damage to doors/carpet, and PUNCH HOLES in two doors. After calling, *** said she assigned a construction company to address these issues. After days of silence, they said the request was complete. But when we went to move into the home(sept 1), THERE WAS NO MAINTENANCE DONE...AGAIN. We called and called, we were transferred to three different people, everyone saying they'll get back to us, with no response.While there, a random man just walked in saying he was the owners brother trying to fix the broken door code (?). He or the owner had no idea who we were moving in.MYND again, said they would handle it. I had to put in another maintenance request to simply CLEAN the home before we can move in. The number they gave us was a cleaning company from *** (we live in Washington) didn't even work. After a whole week of waiting, I finally broke down from frustration and called profusely, and a new cleaning company was assigned. It is now Sept 9th, and we still have not moved in. My partner and I have been looking for places since May and have been in contact with dozens of property management companies. Overall, this company is the WORST property management company I have ever met. They are incredibly lazy and non communitive. Thus far, we are EXTREMELY disappointed and will make sure to never recommend this company.

A poor business model with large scale problems under the surface The MyND management is very junior and unprepared for market growth. The experience I had as a renter does not seem unique and it borderlines a "SCAM" or Ponsie scheme.We started an application on 9/8 and we expected to move in the last week of September. There were a lot of undisclosed issues.1. Extra fees to have my service dog-approved through an outsourced vendor with fee after fee.2. The lease was unavailable for review until less than 24 hours before move-in when you can't do anything about it.3. The lease provides for hidden fees on Sewer and other things. -- Not disclosed in the application.4. The lease requires you to waive your constitutional rights to jury trial (Which is not legal; but its in there)5. The staff only works "woke" schedules. More ore less *** pacific. Don't bother to try and reach them before their first Latte 6. No ability to inspect the house unless you have a lease signed.On to what happened:The house was supposed to be independently inspected and clean for move-in.1. The house "looked" clean in the photos. It wasn't.All of the toilets were unflushed and full.The house had a dog kennel in it. The floors were curled with water/urine issues and the house reeked as did the back yard.2. No part of the house was clean. Not a bathroom, Not the refrigerator, not the backyard, not the garage, they were empty (but smelled really bad).3. The refrigerator did not have a working icemaker and the gasket was damaged. It took them until December to repair this and that violates Nevada law.4. The Dryer did not work and had a s*** driver stuck in the main motor. This took more than 30 days to fix.5. The mailbox key was not provided. This caused me serious medical issues as my pharmacy deliveries were stuck there. Eventually, after dozens of messages, they fixed it at 10 pm at night and left a key outside.6. The garage door openers were not provided and after a couple of months they provide "cheap" generic ones and the main door opener still doesn't seem to work properly.7. The trash cans were full and in the garage with full smell. 3 hours of power washing could not clean them.8. Back screen door had a 24" square cut out of it. Too two months to fix.9. Back patio light was hanging by wires.10. Back patio was used as a kennel and when it gets wet smells like dog urine.11. Not all of the screens are in place and Mynd will not fix.12. The security system built into the house is out of scope for them. It was disabled and they refused to fix.13. The *** guest parking passes have yet to be provided. (09/24 -> 01/11/2022) - Our vehicles get stickered.14. We don't have gate codes since we arrived to access the playground and dog park areas. Apparently, the *** is in a fight with MyND and all of the gates are left open. The Security patrol ignores this but has plenty of time for towing and stickers.15. The carpet upstairs was also full of dog urine. Mynd Sent a cleaning company. We had to wait to unpack over three weeks. When they finally arrived they cleaned around the boxes and had to be called back.16. The bathrooms were dirty. The toilet in the upstairs guest bathroom was broken. (MyND knew about it before we moved it). We got a *** gallon water ***. Since then the downstairs bathroom is not leaking too.17. We did not have a kitchen sink for Thanksgiving. the garbage disposal was leaking and Mynd emergency line is endless hold. Took three weeks for this and the floor got wet causing additional damage.18. We had no use of the home for 3 weeks but we had to pay for the privilege of being MyND's general contractor. We have 500+ messages coordinating with their vendors, monitoring repairs and providing the final feedback about their vendors.19. MyND had full knowledge and I have legal evidence of this, regarding the condition of the home. They seemed to have planned to move us in to pay for all of the repairs. They have refused any discount or refund even for the water ***.20. If you file a service request, they will take weeks to get something scheduled while they try to find a local vendor. Local vendors (according to them) don't like Mynd because of how the schedule works.21. In Nevada, landlords have 14 days to fix these issues. To date; no issue has been fixed in 14 days.22. The sprinkler system had to have someone called out twice because it has to be adjusted for legal compliance and seasons.23. The dishwasher leaked and still does sometimes. The repair was at best mickey *** cabinets had prior damage.We called MyND the day we moved in about the issues. They waited weeks to address the issues. It cost us time from work, late move out from our other place.The issue here is that MyND acts like a bank for small investors. All of these issues would have been detected on any home inspection.

My fianc and I lived in the MYND property from June to May 2022. We trusted MYND to have the property reflect what we saw in the pictures and blueprint layout of the rooms. We went to view the property a week prior to our move-in date, and my fianc found that there was ABSOLUTELY NO STORAGE SPACE; MYND simply shrugged it off as a marketing mistake. After weve left this place, we found the SAME deceiving image advertising that there's a storage room. After we basically were cornered into moving into a space with one less room for all our things, we also found out that there is a RIDICULOUS homeless issue in the area; COUNTLESS times we felt unsafe in our space, as homeless people would break into the fencing next to our unit and sleep, drink alcohol, and smoke drugs. Each time we would attempt to call MYND to speak to our property manager, we were on hold for sometimes 20 minutes at a time before reaching a customer service agent who could barely speak English and read from a script. We called the San *** and 911 a total of roughly 10 times while living there. On top of the homeless encampment issues, our car was broken into 3 TIMES while parked in our spot. We asked management to provide better security or put-up cameras on the property to deter the suspects, but we were told no over and over again. Our upstairs neighbors moved into the unit a month after we did, they would invite people over countless times, stomp on the ground when walking, slam doors, drop their toilet seat, and play loud music from their unit. Each time they came home, they would park in their spaces, play music for nearly 30 minutes just BLARING from their speakers, and slam the gate shut behind them, which was right next to our living space. Furthermore, MYND stole our deposit by charging us to paint to ENTIRE apartment. We tried to dispute it but they ignored out dispute even after substantial evidence and also refused to compensate us for a storage unit that was promised.

I have been taking my son to a clinic in our town since November to find the cause of continuously inflamed tonsils. After over $3,000 in medical bills, ENT & Allergist visits, the cause was found to be a major dust mite allergy. I have changed so much about how we live adding air purifiers in most of the rooms, but the culprit is the carpet in my son's bedroom. I contacted Mynd Property Management on 5/27, the day after I scheduled a tonsillectomy surgery for my 10 yr old son. I did not receive a response back until July 11, and then on July 15th I was told to put in a request so that maintenance could be involved in helping to resolve the issue. I was then told by maintenance that I had two options; replace the carpet or PAY to replace the carpeting for hard floors. They told me that I was NOT to remove the carpet, even as it is a cause for concern in my son's health, and is well documented for the last 10 months. I told them this was unacceptable, that I have a note from his allergist explaining the issues. I contacted the owner of my property directly, and the management company had not even told him of the issue. This morning I have had several emails with the management company, again asking if the offer above was accepted, and I told them no. Then they began telling me that I did not reach out about this issue before July 19th (the day I submitted the officerly maintenance request), insinuating that I was lying about that contact with the company, and eventually I was told that the person who had emailed me telling me to make the request was not part in their department so they didn't have those call notes. I have offered to forfeit my security deposit, I have told them I will make sure there is replacement flooring if/when I move out, but still they will not give permission to remove the carpet myself, and without knowing the final "floor goal" will not create a request to remove the carpet. I am a single mother, and I just need help.

My girlfriend and I were scheduled to move in to our property, a basement on 7 JULY, 2022. We had already set up utilities and had sent multiple emails confirming we were move in ready. The day of move in Mynd was unresponsive and was late giving us our key and said they had no record of our move in date. We put in work orders the first day of moving in and they took well over a month to complete. We are currently being billed for ALL utilities on our property, except for our own electricity, which is billed to our upstairs neighbor (a separate tenant). We are paying for the upstairs tenants meter for no reason. Our most recent utility bill was $405, and we have been billed for ALL utilities. We have been telling Mynd about this issue for over a week, and they have taken no action. We contacted the *** who said they cannot do anything until contacted by Mynd, who will not return the cities calls. It says in the lease that all utilities not split on separate meters will be paid for in proportional shares, but that is not happening, we are paying for everything. Additionally, our upstairs tenant does not pay utilities to the city, but it is included in his lease agreement. However as the city told us, we are paying for ALL utilities in full except our own electricity, which the upstairs tenant does pay to the city, so they very well may be charging the upstairs tenant for utilities that are paid by us, effectively stealing our upstairs neighbors money for "utilities." As I said, we have gotten no real correspondence from this company, just automated, "we are aware of the issue" emails. We call nearly daily and get nowhere, they simply say they are working on it. I do not want my credit affected by this companies inability to communicate with its tenants or the city in which the property resides. Also I asked if there was an in person office I could go to, and the man on the phone made it clear he didn't want me there in person, which is very strange.

Before signing our lease we contacted Mynd to find out what would we be responsible for as tenants. We specifically asked about the lawn maintenance to which we were informed that the lawn was included in the rent. On the move-in date when we arrived at the home, the lawn had not been cut and was clearly overgrown. We reported this to Mynd to which we were informed to submit a request with any additional work needed or issues noted at move-in. We did so. Mynd then informed us that the lawn was not included in our lease, we submitted a complaint as we had been informed that it was and it was not stated in our lease that we were responsible. We spoke to *** and she stated that the lawn would be taken care of and they would get it scheduled. This never happened as we had to take care of the initial lawn care at move-in ourselves as they continued to push it off and go back and forth. Since the signing of our lease on June 7, Mynd has had the lawn cut twice and we have countless emails where they go back and forth between telling us they have scheduled someone to come out every 2 weeks to we are responsible for the lawn or they are looking into our request. They are not consistent in their communication, their message, or even who is handling our issues. We are constantly being given the runaround. We have offered to take care of the lawn ourselves and to just have them reimburse us for the biweekly service to which they refuse. However, they will not schedule someone to come out biweekly or at all at this point in time to cut the grass on a consistent basis.In addition to this II would like it noted that when we put in a service request we are sent how-to videos from *** to attempt to fix the problem ourselves and must push to get a maintenance man out. The service from Mynd is truly unacceptable and having this experience and reading others' complaints leaves us severely concerned about what the move-out process will be like next year.

Mynd Leasing Management charges me for services that are unfair and unjustified. When I moved in this past summer I asked them if I could have a screen door installed because the weather was hot and there's not enough airflow in my apartment. They told me that they could not do it at the time so I asked them if I purchase the screen door can I have their tech install it for me. I will pay for the door out of pocket and not request a reimbursement. They okayed my request and set up an appointment. One month later they billed me for the installation of the screen door and told me that I was responsible for the labor installation. They did not inform me that there would be a cost of installation when we discussed this over email. Now another month has passed and they are charging me for electricity. Electricity is not included in the rent and I had to make arrangements with *** and Electric and have setup auto payments since my move in. They did not provide me with a metered usage ***, they just billed me. How do I know that this is legit? It's so unfair that Mynd can randomly *** their tenants for charges without an agreement or without a discussion that a *** might come forth. Now, I'm afraid and hesitant to report any issues with the complex because they might charge me. I reported that they have mold in their laundry room and that the laundry room is not maintained or kept clean. I had to cancel that complaint because they might charge me. I reported that out of 10 units my unit was the only one that had an outside porch light working. When I get home at night the complex is pitched dark so I reported that all the apartment porch lights were out except mine. I had to cancel that complaint because they wanted to charge me for manpower to come out and replace the light bulbs. I'm experiencing that Mynd Leasing Management charges their tenants for every little thing without advance notice or thorough explanation. It's so unfair and I want this to stop.

May this year the home I dwell in, under a lease agreement with Allstar Management, changed real estate management to Mynd Management, and I was not properly notified. Repairs were reported to Allstar on May 3rd and nothing was repaired they told me that repairs would be done by Mynd, however, I knew nothing about the company, I called and left messages for over two weeks. I finally reached Mynd on June 4th, and they directed me to enter my request on their portal. I reported that the air had been out for over two weeks and the light bulbs in the kitchen had been blown for almost 2 months. They only repaired my air conditioner but didn't replace the light bulbs on a high vault ceiling. The request to change the bulbs was cancelled. I was told that it would be my responsibility. I explained to the representative that the ceilings in the kitchen is extremely high and could not be changed without a ladder. I also mentioned the leasing company I have a agreement with changed the bulbs with no issues, and without charging me for it. My request was still denied, and the work order was cancelled. It is now November and I am still without light in the kitchen, I am forced to use a lamp. On October 11th, I applied for another home with Mynd, as they notified me in August that they would not be renewing my lease. My application was denied, I asked why, they never responded. I never received the copy of my credit report they pulled nor did I receive written notice as to why I was denied. On October 14th, I discovered that the advertised house on their website was not the actual house I applied for. I reached out to them to let them know that that was false and misleading, and requested they return my application fee. I was told by *** that the application is non refundable but she would double check that information. She emailed me right back and said my request would be processed within 5-7 business days. It is now November 19th and I still havent received it.

I have had nothing but horrendous experiences with Mynd Management. I rent a property on *** in *** and have had issues after issues due to the management teams pure negligence of the property.Fast forward to my current issue.On 2/13 I reached out to Mynd to let them know my freezer has not been working for some time and that my food was going bad- it took them 4 days to get back to me and tell me the owner said he would buy a new fridge- it just so happened that the property was sold in December and supposedly the new owner would take care of it but I never heard back from *** at Mynd regarding this. I have gone back and forth multiple times and finally *** told me that they no longer manage my property and I will have to deal with the new property management company- I reached out to follow up to find out who is that new property management comapnyand no response, so I reached out again (MIND YOU MY FREEZER STILL DOESN"T WORK). Ok so simulataneouslythe new home ownerhad an inspector come to do an inspection where they found mold, leaking pipes, told *** flooring was caving in and that my deck was rotted from so many years that if I stepped on it it would probably collapse. Mynd said it was not their problem anymore. I again asked whose problem it should be and to put me in contact with the new management company, all of a sudden Loremae from Mynd reaches out to me and tell me that Mynd DOES manage my property and *** is wrong and that I should file new work order complaints. So I reached back out AGAIN to *** to find out the status of my rotted deck and non working freezer and he said I should file a new work order and they can look into it again. MYND has got to take ownership of the bare minimum that they owe their tenants which is RESPECT, SUPPORT and providing a habitable housing environment. Throughout this entire process NOT ONCE has a supervisor picked up the phone and reached out to me to appologize or offer support.

Mynd is withholding a portion of our security deposit. 1) When we moved into the property, it was not clean. The management company stated (and this is documented) that the owner was supposed to be responsible for cleaning prior to move in. After sending photos to *** (which has since been acquired by Mynd) of dust and dead bugs, they sent two guys who with a roll of paper towels and two spray bottles to clean the house it took them all of 30 minutes to do a "move in" clean. On August 31, we paid an independent lady who cleans houses in the neighborhood $280 to do a moveout clean . After going back and forth with *** regarding the cleaning, Mynd ultimately decided that the cleaner was not professional enough for their standards, keep in mind, they did not have it cleaned when we moved in! 2) We are being charged $500 for repairing two window blinds and a sliding door blind. When we moved in we submitted a repair ticket because the door blinds were broken, the owner responded that they did not wish to fix. We agree to damages to the two window blinds, but not the sliding door blinds since we have documented that the owner refused to repair. $500 for replacing two vinyl window blinds (these are not wood or anything custom) is exorbitant. Additionally, we were told by neighbors that the owners themselves went to replace the blinds yet we are being charged for labor to have them professionally installed. 3) The cooktop is 40+ years old and original to the home. We submitted a ticket to have it repaired and it was refused by the owner. Mynd is charging us to replace the cooktop due to it being damaged. The damages are normal wear and tear as noted by the technician in their report who recommended replacing. This was submitted to Mynd yet they refuse to accept.We were told the owner has receipts of purchasing new blinds and other items but Mynd will not respond to emails to prove that this is true. Too many other problems to list.

I believe this company has been completely dishonest with the service that it was to provide as a property manager. I began contract Nov. 8, 2021 and notified Mynd via email and phone call on November 29 that I wanted my contract cancelled effective immediately. My decision was made as I was not provided the services I believed to be paying for. These services included but are not limited to getting quotes for the repair of my flooring, carpet replacement, and painting. Additionally, a period of approximately 2 weeks went by without hearing a word from my property manager rep *** I have documentation/phone records supporting my attempt to contact *** so that these needs of my unit could be tended too. An associate of ***s named *** allegedly was assisting *** with my concern; however, their assistance was limited to a blanket email briefly writing that they were there to help. Again, *** did nothing to assist. Given that my home was not being cared for and I received zero peace of mind during this initial period of 3 weeks I felt it necessary to cancel my contract. Now that I am seeking my $500 in maintenance reserves (reserves that were never utilized given that my unit was never placed on the market due to the poor practices of Mynd) Mynd is refusing to refund my money. Again, this money is SOLELY a reserve concerning the maintenance of the unit. NOTHING ELSE. Yet they are withholding it from me without any merit to do so. I have documentation via Mynd email messaging and I have made several phone calls to prove this. Furthermore, I never received an off boarding phone call and or email to conclude the relationship from Mynd at all. As a result I believe I was a victim of paying this company for a service they never completed and I have great reason to believe I was mislead in the use of my funds. It is impossible to escalate these issues beyond contacting Mynd via phone so I am hopeful the Complaintsboard.com will help resolve this matter.

Mynd Property Management has canceled my contract 2.5 months into an annual agreement. Their reasoning for this is my accused inability to communicate and work with the portfolio managers (). However, their online portal and the policies governing the use of it has multiple errors. I reported these errors with both my s and their supervisor, ***. The reported issues identified are: not receiving the appropriate alerts to my email that my *** has posted new content, message threads being automatically closed without addressing questions I had posted, formatting errors within messages that resulted in losing important content, and not being able to approve of work orders. While I had reported the email alert issue between my *** and I, they were not fixed. My *** refused to provide any contact by phone/text/email alerting me that attention was required when their automated system failed. He then used this issue to threaten me that he would cancel my contract with them if I did not respond within 5 days. My *** had still not answered questions from 2 weeks prior and had not acted on maintenance requests that I needed converted into work orders. The content my *** was demanding me to address was lost inside of a reposting of my own content with a few in-line comments. All formatting of this message was lost, hiding the s additional content. I even sent a follow-up message asking for clarity on what action items the *** was expecting out of me, that was never answered. Mynd also provided unauthorized entry into my home to perform maintenance that I did not approve. Their portal would not generate the required work order approval function to have repairs done before a tenant moved in. I instructed my *** to schedule this work after I had a chance to get as much done myself as I could. He elected to send a contractor into my home before I attempted repairs without authorization.I need $1220 returned to settle this, the amount of my leasing and mgt fees.

I leased a residence with a roommate through Mynd Management. When entering the agreement, we confirmed with Mynd that we would both be able to submit payment separately (with different cards) to total the entire rent. My roommate and I submitted separate payments for rent for the first 11 months of the lease. Due to a domestic situation, I was no longer safe in the residence and moved out in the spring. I notified Mynd of the events, and moved out while still paying rent. I communicated specific issues to Mynd multiple times, including my roommate having additional people/animals living on the property who were not on the lease. I was hung up on multiple times and all of my requests were ignored. On the last month of the lease, Mynd would not let us submit separate payments and instead said the balance had to be paid in full with one account / card. I had already explained to Mynd that I was not comfortable communicating with the other party on the lease, and that we could not submit one payment. I called every day for the entire month of July to try to find a solution for remitting separate payments. I was hung up on by members of the leasing staff over 20 times. I explained multiple times that I was happy to pay on time, as long as they would allow for partial payments as we specifically requested upon entering into the lease. Mynd refused to speak with me, and added significant late charges to the account, even though I was reaching out consistently to try to find a resolution. The home we moved into was in horrible condition. The walls had not been repainted, the house had not been cleaned. We documented (through photographs) all of these issues so that they would not financially impact us at the end of our lease (the damage was existing and not due to us living in the property). Mynd withheld a portion of our security deposit at the end of our lease for painting, wall damage - all of which were present on the property ahead of our lease.

Hello, I own a property managed by Mynd Management. I've been made aware of several serious issues from the tenants' family that I was told were resolved by Mynd, or I was unaware of, including significant flooding. I have been calling, emailing, and texting Mynd Management without follow-up or resolution. Further, both myself and the tenant are at Mynd's mercy and are not resolving issues. I was out of the country when Mynd was first notified of flooding on 6/6/22; it is a condo that includes complex plumbing and involvement of multiple parties. Upon return to the country, I received calls from other units affected by flooding as well as the homeowners' association and plumbing companies, all advising they have contacted Mynd Management with no response. I have also been doing the same without response or have been inaccurately told the issues are resolved. Along with flooding, there were electrical concerns and the emergency fire department was dispatched to the unit, Mynd again was unresponsive which resulted in no one meeting the fire department at the unit and the door was broken into to access the unit and shut off power. I was told the same day, by Mynd, that the door was then fixed and secured for the tenant. It has been 25 days since the issue was reported and Mynd is not working to resolve it or communicate the current status with me or the tenant. Mynd had informed me they were, but the family of the tenant provided a letter stating otherwise along with other issues I have never heard before. I pay Mynd monthly to be the landlord of the unit as per the owner/landlord contract and landlord/tenant contract. I need Mynd to fulfill their duties as landlord and manage the property as per the agreement before issues escalate further. I have uploaded the contract with Mynd Management including photos I've been able to obtain of the unit. I would be happy to provide anything additional as needed. Thanks

I engaged the services of Mynd Management to rent and manage a property I was looking to lease. Mynd failed to conduct proper screening before leasing the property to a tenant and moved them in without securing the first month's rent. Mynd had sold me a package including a "Rental Income Guarantee" and an "Eviction Protection Plan," promising up to $5,000 in rent reimbursement and eviction costs if the tenant fails to pay. This is detailed on page 11 of my Property Management Agreement (PMA). Despite the issues caused by their property managers' incompetence, Mynd refuses to honor these guarantees. They falsely claimed to have started eviction proceedings through a legal service, but no records were found upon my inquiry. Only after I confronted them did they file the application. Mynd has ignored my requests to fulfill the PMA terms by paying the Income Guarantee as per my contract. This is a significant fraud by a Property Management Company, and I demand accountability through legal means. Despite terminating the contract on 06/16/2022 due to Mynd's breach and incompetence, I insist on justice and seek to prevent others from suffering a similar ordeal with Mynd.

We hired Mynd almost a year ago and while we've received helped in some cases, we've had a lot of issues and now they are terminating our contract.Issues with first property manager assigned, *** - from hiring until October/November - Property manager did not realize that tenant had abandoned the house for over two months - Mynd took over a month to turn the property around and get it back on the market - Our assigned property manager left the company and we were not provided any updates on the turn and marketing from Mynd for over 5 day (they promise a *** hour response time)- Mynd used a company they work with to turn the property. Damage was caused by the company, they left pee stains in the carpet, destroyed my handrails and some of my hardwood steps. Mynd promised to correct this (reimburse $150 for carpet and fix hardwood since November and it is May 2022 and still has not been taken care of).Issues with property manager #2 - *** - November/December *** December . Mynd collected two months of deposit ( $4,190) and a partial rent ($1,553.35). This is where the following things went wrong:- Scheduled disbursement of $1,553.35 for rent collected was not disbursed on time. Mynd did collect their fee though.- *** mentioned that they did not conduct an appropriate screening of the tenant, her pay stubs were blurry and tenant had no credit history.- Mynd failed to collect deposit and first month's rent (although according to ledger, the rent was collected and disbursed to us).- Mynd handed out the keys to my property without proper due diligence - It took months and lots of conversations with our Property Manager before we were paid insurance proceeds included in our contract (by now those funds are paid, but under review)- *** would not let us talk to anyone else in the company - As of May 17, 2022, *** decided to terminate the contract with us. We did not agree.

I signed a contract with Mynd property management to manage the rental of my condo in Seattle on January 20th. Mynd's obligation was to provide advertising, securing of a tenant, and long term property management. In addition, during a phone call on January 6th I asked Mynd's representative whether Mynd's rental income guarantee covered me in case of a vacancy. He assured me that it did. We agreed that our target was to have the place rented for March 1st, which all involved felt was very reasonable. This was an important selling point in my decision to continue with Mynd. Mynd did not post the property for rental until February 8th. In addition, my building has a written set of building rules, which were provided to Mynd in early January, before the contract took effect. Among these building rules is a statement that building access codes and common keys should not be given to any unauthorized parties. Mynd gave out building access codes and common keys to unsupervised potential tenants, expressly breaking the written building rules that they had agreed to uphold and abide by. In mid February, Mynd still had not found a potential tenant, and I inquired about how the rental income guarantee would be handled. I was informed that I was not covered under a rental income guarantee. This was contrary to the company's earlier statement. In addition, when my building's HOA realized that unauthorized and unsupervised access to the building was being given out, they sent Mynd and me a cease and desist letter and had to change the building's access codes for security. I emailed Mynd my wish to end my contractual agreement with them on March 15th following these three issues (the slow posting of advertisements, the unauthorized building access, and the reneging of the rental income guarantee). A representative confirmed the end of our contractual agreement on March 16th. Mynd continues to this moment to advertise my property on over 10 different websites. These listings all state that to avoid scams one must inquire about the property only on Mynd.co. The existence of these listings make it effectively impossible for me to list my own property. In my latest communication with Mynd (3/31), a representative assured me that all listings had already been removed, but this statement was easily verified as false through a simple google search.