MyTrip
Reviews and Complaints

In April of this year, I purchased four plane tickets to Zurich and also paid $414.92 for luggage. The flight was canceled due to the security situation in Israel. I only received a refund for the plane tickets but not for the luggage. I tried several times to contact customer service by email and hit a wall. Poor service. I had to contact the credit card company. Waiting for their response.

Terrible Ticket Purchase Service. A complete disappointment with MyTrip. Our flight from Chișinău to Belgrade, booked through MyTrip with booking number Q976L3, was canceled on August 26, 2024, and I still haven’t received a refund for the tickets (ticket number: [protected]). It has been over two months, and every time I contact their representatives, I only get excuses and references to the airline.

It feels like MyTrip is shifting all responsibility, despite the tickets being purchased through their platform. The company's support service provides no real help and simply ‘brushes off’ any questions. This is unacceptable for a service people trust with their money.

I paid you, not the airline. It has been 2.5 months since the flight was supposed to take place. The airline has confirmed that they have done everything required on their end and that it is MyTrip's responsibility to issue the refund. I have no way of knowing what your arrangements are with the airline, but I see how you treat your customers — you have withheld my money for 2.5 months, citing circumstances I have no way to verify. I cannot influence the airline, as I have no direct relationship with them. I don’t care about the issues between you and the airline; I just want my money back.

My flight was canceled. No text alert or advance warning from the app so I found out at the airport. The ‘help’ center could not get me on the same flights the next day as they were fully booked. They will not book anything more than 24 hours out so the following day was not an option.They do not offer alternative flights to get you home.

I was basically given a refund for the flights I could not take and hung out to dry 8000 miles from home.

It’s a good job I had enough credit available to book another flight home.

Flying multiple airlines and self transferring vastly increases the chances of missing a flight. Combine that with the above and this is a horrible way to travel. I would give them negative stars if I could.

As a frequent traveler, I understand the importance of finding reliable and cost-effective booking platforms. MyTrip seems to have garnered a mix of reviews from customers. While some users appreciate the convenience and competitive prices, others have faced challenges with customer service and unexpected issues like flight cancellations without prior notice. It's crucial to approach booking with MyTrip cautiously, ensuring you double-check all details and consider potential risks. Remember, your travel experience is valuable, so choose wisely.

I don't know why many people here are not happy with their services, I bought a ticket online and I changed the flight (due the Airline changing) very easy by a phone call. ( in less than 10 minutes)...
I had a great experience with them...

I was forced to pay $40 to be isdued a refund for the ticket canceled by Wizx airline.
Super unprofesional. Looks like they work overseas.Kids were playing in backround and adults were chatting. Super rude saying if I dont pay $40 I will never get refund. Stay away!

Honestly this has been a great surprise and definately a future go for, such a great team. My flight malaga nice wasn't only cheap but they helped me all along the way with the problems that someone can experince such as flight cancelation and such on, at this times of covid, very realible people

I don't know why so many people can't get help from them. I had a problem with my luggage on wizzair (my inbound flight didn't have checked in luggage even though I had paid for it)
They handled it within an hour, I successfully checked in, everything was ok. I am very grateful to their assistant.

Mytrip has the prices some euro lower than some other agencies on line but the customer care exists only formally.
It is completely inconsistent.
In addition to that in case you are very lucky and you can get a refund they charge you a fee of 50/60 ?.
I asked the refund of 2 tickets because I got the Covid but i got only some useless standard pre-printed answerd
Better to stay away from this company!
Alex

I booked my flights for my birthday through Skyscanner, as they were the cheapest. After booking I googled Mytrip and the proceeded to freak out at people writing I had been scammed.
Nothing was further from the truth. I called customer service to confirm my flight. Booked in without trouble. And my flight went ahead with no dramas. I went with no additional extras that they charge for and everything went without a hitch.
I do recommend Mytrip. Just read what you are buying (baggage etc). The reviews seem to be fear monger if from people who made errors when booking, then expected others to fix it.

I don't know why the reviews are so negative about My trip. I personally recently book an International round trip with them which I had to cancel due to date issues. Seeing so many negative reviews I was dreading to cancel since most of the people here complain about not receiving their refund even after a long long time. My experience was otherwise.

Upon enquiry I got to know about the cancellation fees the airline would charge and that they would start the refund as soon as the airlines do that to them. I was still unsure but decided to cancel and rebook. I got refund within 5 days of Airlines handing them the refund. I also got updates on my email for every stage. Maybe they have improved themselves over time but I was so glad for the prompt refund that I thought I would write a quick review.

Dear,

Further to my flight after bookings the first flight after putting my card information no email came through so after a I did the same booking and no information came through.
So later on went on to Thomas Cook and booked a flight as requested for my wife and myself.
On the Saturday morning I noticed that all three flights came on my booking I then rang Thomas Cook to confirm the flight booked as in my opinion they would have all booking information and they confirm that only one booking received.
Only on the 20 Aug that my statement arrives with the three invoice all on the same date I contacted both company's and Thomas Cook canceled one set of flights and return my money. I was then advised to contact Mytrip to cancel the other flight. Once I contacted Mytrip they said that they could not cancel the remaining flight and said we needed to contact Thomas Cook again. As my Trip offered very little help with the situation. I rang Thomas Cook back to be told that my Trip had canceled the flights and there was nothing else we could do. There was no offer at any point to change dates on the flights so we could use them in the future my trip just canceled our flights I feel that this was not up to them to do this without our consent unless they were to offer a refund and I was also concerned that time was not on my side I had to book one flight VDG7iQ and VD2KGM outstanding see corespondent as you can see both are booked on the same time this has left me out out of pocked by over ?600
Telephone numbers.
Mytrip in London ***47674

Thomas Cook Peterborough [protected]

Regards
David Milligan

Booking Reference: VD2KGM this is the flight number we need to claim my money back
VDG7IQ This is the flight number that we used
846528 this is the ref number that Thomas Cook paid my back the money

1 Stableford Close
Y
Standish
Wigan
WN60UU
***@icloud, com

RES8108922
Original complaint date: 30/08/2019
-----------------------------------------

REF: c6c52f59373516fd2737e1fb184818d0 ------------------------------------------------------- -----------------------

I am trying to reach anyone from MyTrip Support team to cancel and refund my flights, however its always unsuccessful .

I have two flight bookings and I tried to access them via the “Manage Booking” feature, but I am not receiving any access link by email. I AM REQUESTING TO CANCEL AND REFUND THE BELOW FLIGHTS

Here are my booking details:

1. Booking Reference: [protected]
2. Booking Reference: [protected]
Email used for both bookings: [protected]@hotmail.com
Passenger Name: Ahmed Farahat

Please help me cancel and refund my bookings or provide the cancellation or refund links directly, as I am unable to manage them online.

Looking forward to your quick assistance.

Order nr [protected], I booked a flight and never knew I needed a visa for London therefore I couldnt fly from Johannesburg and is stuck now. Surely the consultant or agents had to make sure Ive got all the correct paperwork in order to fligh through London. I also paid a fee to reroute my flight but that flight couldnt be booked either. I need to rebook my flight from Johannesburg to France or need a full refund with compensation. I need this matter to be solved asap.

Not only do they not help, but they have actively been an obstacle to problem solving.

My story: I bought round trip flights with stopover for two (my partner and I) to Albania, paying the added extra of flight change and cancellation.
My goal was to be as relaxed as possible: (i) A travel agency guarantees you the transfer between flights and (ii) change of flights in case something happens and (iii) refund and cancellation in case of need.

Half a day before the departure of the outbound flights, the airline of the second flight (Rome to Tirana) advances the flight to before the departure of the first flight. In other words, the transfer is no longer possible.
I call Mytrip urgently: NO ONE answers, it was 7 pm. I tried for hours. Next step, I call the airlines (who do answer) but they tell me that since I have contracted through a travel agency it is mandatory that I check with them.
I call Mytrip the next day at 9 am, finally I get someone to answer, I explain the situation and they tell me that (i) I have to pay 30? for them to deign to deal with the issue (even having paid the extra change and cancellation fee!) and (ii) that since they didn't answer me yesterday, that now the flights to Tirana from Rome that day and the next are full. So they can only change me to a flight in two days in the morning.

Conclusion: I lose a day and two nights of my vacation in addition to paying the stay and food in Rome and cancel hotels and car rental in Albania (Rome would not have been bad if I had not already been there several times). And Mytrip confirms that I have a flight two days later.

I WISH THE STORY WOULD END HERE.

But no, because once in Rome, in the afternoon, I receive an SMS message from MyTrip saying that they have not changed my flights due to an administrative issue and that I do not have the boarding passes for tomorrow morning's flight. They have charged me an extra 30? and they have not changed my flight! And we are in Rome without flights or hotel! I call them, no answer. I call the airline, they do answer but they tell me that since I have contracted with Mytrip, I have to talk to them.

So, the next day I go to the check-in desk at 6 a.m. (Mytrip still doesn't answer) and I explain to the people at the counter what happened to me. The airline employees are astonished. They tell us that indeed, Mytrip has not made the changes and we have no flights. They took pity on us and made the changes themselves, as luckily there were still open seats on the plane.

We arrived in Albania, I insist, in spite of Mytrip, that the only thing they have been for the moment is an obstacle to talk to the airlines.

I WISH THIS WAS THE END OF THE STORY

But no, because for the return flights, the first airline delays its flight a few hours and once again the transfer is not possible.
I demand by e-mail to Mytrip to call me back because they do not answer. They call me and I ask them to please change the flights and they tell me they can't. Just to insist, I bought the extra for flight changes and cancellations, and I had to pay them another extra to manage the changes, and they tell me they can't! Unbelievable...

So, they don't give me any solutions and the only thing they tell me is "you can cancel and ask for a refund". But what I want is for them to give me a solution, not to cancel and the buy new flights two days before departure because the flights were now at 400? per person. But they don't care.
And indeed, they didn't care. Zero solutions, they only let me cancel. I had to cancel and buy other flights.

And as icing on the cake: I still haven't been refunded for the return flights! The fact that they take so long to give me the flight refund and they say it's the airline's fault seems already suspicious, but the extras that I paid directly to them? How is it possible that not even that has been refunded?
Hiring Mytrip has ended up costing me much more time and money than what the original trip was supposed to cost.

Bottom line:
- Mytrip is not going to secure your flight transfer.
- Mytrip is going to be an obstacle to negotiating or talking to the airlines.
- Mytrip will charge you extra if you expect them to give you solutions, and then they won't give any to you.
- The extra "change insurance" is strictly useless, it's a waste of money.
- And if you have a problem and cancel, they won't refund your money either.

It is a thousand times better to buy directly with the airline and buy their change and cancellation insurance, which at least serves some purpose. Mytrip does not provide any kind of added value.

Never hire Mytrip

I booked a return ticket to and from Johannesburg to Cape Town on 30 January 2024 for Charmaine Shabalala for 15 February 2024 and 21 February 2024 but I haven’t received any tickets. The amount of R2 485.89 was deducted from my account on 30 January 2024 for the ticket though for order number MSQJGV which seems not to exist. On 26 January I bought a ticket for Nonhlanhla Molea for 5 February 2024 for Order number MSEBGO as indicated on the bank statement.

 

The flight to Cape Town is supposed to be tomorrow morning. may you please attend to this. It is a big inconvenience.

Hi sir/mad,

Mytrip Booking number MR6XSR, At time January 8 to 10 2024, while I was booking for my fight to Vietnam and your company cost more than other, for example HKExpress for only $649HKD and your fight was $933HKD. It is because it said can be changed of day or cancel without any problem. I called your company "mytrip" at +[protected] four days (February 7, 2024) ago and also yesterday February 9, 2024 and Arkham said can not be changed or cancel. This is a lie and also said that if I want to change your company will have to ask all people of your group leader for the change. "IF ALL PEOPLE CHANGE FIGHT DAY MUST BE ASK FOR 24HR OF WAITING, THIS IS A TRICK FROM YOUR AIRLINE COMPANY TO FOOL PEOPLE FOR DELAY OF DAY AND TAKE PEOPLE MONEY. I did check with kayak.com or Expedia.com they all do have the flight on Mar 29, 30, 31 or April 1, or April 2. And your company"mytrip" said April 2 is not available. Now I would like to get my full refund of $933HKD because your company is a scammer or a lier.

Best,

Return flight cancelled by airline from New Zealand to UK March 2020. Airlines informed if booked by agent to contact them for the refund. Mytrip still issued tickets but there was no flight and airports closed due to Covid19. Could not get hold of mytrip by phone or email. Logged on their site and received a etrack number. Totally understood the enormity of the situation and realized it would take time. Since our cancellation was in the 1st week of most countries lockdown expected it to be dealt with ahead of later dated cancellations. Emailed many many times with just an automated reply. Took 2 years to actually speak to someone and was told they had the case on file and was inhand. Heard nothing more. Sent many emails over the years. Finally had a reply to an email replied to, stating the time had run out to claim a refund according to airline guidelines. I quiried this but again the same reply. The airline guidelines has nothing to do with my case it is mytrip who should have put the claim in knowing full well flights were cancelled. I had filed details less than a month from cancellation with mytrip. It is the companies fault for not claiming my refund not mine. Where do I go from here ?

eTrackNr:[protected]

I canceled a flight. According to their "flexible option", you are supposed to get a refund at 90% of the value of the ticket you canceled.

=> Well this is not true.

One month after my cancellation, they finally sent me a voucher.

I then tried to use it, but it never worked. I contacted the chat help service (don't even try the phone option, supposedly located in London, because the number doesn't work), and they were unable to help me.

They said that my problem will be sent to the service in charge of these types of problems.

Two other weeks later, an agent calls me and tells me that if I want the voucher to be accepted, I should connect directly on the Mytrip website (not through a link provided by another platform such a google flights) and that the amount of the flight that I am trying to book should be superior to the value of my voucher. I was happy to know how to use the voucher.

Today, I tried again to book online respecting these conditions. It didn't work. After spending 3 hours, I contacted the help center. On the chat, I received the same explanations:

"-As checked by our previous agent, your code is functional and is working fine. Please make sure that you are both using it on our site, correctly enter the coupon information as well as applying for flights that has a value of over XXX USD."

"-As per your previous request, we had already escalated your concern to our internal department to check and your coupon has been verified to be working as intended."

"-While I am certain as this had been checked previously that your voucher does indeed work we can once again escalate your request to our internal department once again to check and get back to you as we did previously so we can guide you in real time through the booking process."

"-I have checked and your request had already been escalated to our internal team to check and we had verified for you that your voucher is working as normally and there are no issues. If you wish I am escalating your request once again to our internal team to check and get back to you to follow up with looking into the issue currently affecting your voucher."

Then I asked to introduce a complaint and they told me:

"First we will look into the issue with your voucher first, and you can provide any and all complaint directly to our agent if the process is not satisfactory. For the time being, please kindly wait for an update from us reaching out to you by email or by call. Thank you for your understanding.

Please have a wonderful day. It was my pleasure to assist you and I hope to be able to help you again in the future."

Problem not solved. I don't think I will ever be able to use this voucher.

Therefore, I warn the other customers about all these options of "flexible flight" and "refund option", that are supplements which you have to pay for during the booking process, are scams. Avoid them. Or just avoid Mytrip.

Btw Mytrip and GotoGate are the same company.

my niece's flight got cancelled on the 6th of November she was meant to live Lusaka Zambia on the 16th of November and arrive on the 18th of November. My trip emailed to say the flight had been i called the customer care line on their site the gave me another alternative to rebook which i accepted they did a rebook but i have not received any confirmation email they keep saying they are waiting for authorization from the airline till date no confirmation and time is going. am really disappointed with their services. what next? What happens to my niece's journey? there is no green light at the end of the tunnel and no guarantee. Kindly assist me on this one

regards

Katayi Kapitolo

My booking was changed by the airline and when Mytrip updated the booking they had done so without adding the 23kg's luggage allowance on the amended outbound. I called them about this and they were truly shocking. My immediate feeling was the staff are very poorly training and there is no management oversight. The member of staff I dealt with was very rude and condescending.

He sent me the confirmation again and when I checked it again it did not have the luggage allowance on there. I asked for his name which he didn't give me and I asked to speak to a manager and he refused.

Please avoid this company at all costs. I really regret booking a ticket with them.

We booked a trip using MyTrip with a self transfer. We believed their self-transfer guarantee language, which states that customers may purchase new tickets to replace missed connecting flights, and that if the guarantee applies, they'd be reimbursed. From their website: "You may also book a new ticket yourself; if the Self-transfer Guarantee applies, and provided that the ticket is in the same fare class, we will reimburse you afterwards." Our initial flight was delayed due to luggage hold issue (we have a letter from the airline). That, plus the fact that MyTrip booked us on a connecting flight departing from a different terminal. caused us to miss our connection. We were denied boarding for our connecting flight. We followed MyTrip's guarantee requirements to the letter (no checked baggage; call customer service immediately from the airport upon being denied boarding). The customer service agent said he was unable to help us, and for us to work with airlines directly to book new flights. He offered no assistance or alternative flights. We booked new flights (in the same fare class per the guarantee requirements), and now MyTrip is refusing to reimburse us. They claim that their policy prohibits compensating us which contradicts the guarantee language making it fraudulent.

mytrip cancelled my ticket without my permission, after i had called and simply INQUIRED about cancelling and was supposedly awaiting a call back from a supervisor, which never happened. at 12:36am I received an email saying that "as agreed", they have cancelled my ticket. as soon as i caught this, i called them and asked them to reinstate or give me a full refund. They are refusing me a full refund and after 15 requests for a supervisor to call me back, they still have not and have stolen my money.

Exactly two months ago, my daughter and her two friends booked through Mytrip. Their flight got cancelled. The airline has refunded Mytrip for all three passengers bookings and yet my daughter and her friends have not yet seen a dime of their money! Mytrip representatives all tell you the same thing (spoke to 19 representatives so far)-" Your refund request has been made a priority" or they "have escalated your refund request to the support team/refund team/back office" They say their supervisor will call you back and the supervisors NEVER do. You cannot reply to an email sent by Mytrip. You have to keep sending new emails with a consent. Their website keeps saying "Waiting to process payout" regarding our refund claim that they also states has been approved by the airline. Their website says their

"phone support offers fast assistance" and their

"support team can swiftly handle requests" but this is NOT true. How long Mytrip does it take to process a refund to the passenger! It said it would take 6 days at the end of June! Another month has gone by and still no refund. In total, two months since the flight cancellation happened and NOTHING has been refunded.

Does Mytrip want to gain interest and keep the money they are withholding from passengers?

How can those who are behind these unprofessional and unethical practices, at Mytrip, sleep at night!

I will withdraw this review if Mytrip does the right thing and refund the money ASAP to my daughter and her friends who worked hard to save for this special trip to Europe. Next step, contacting television stations to do an investigative story on Mytrip and file with the legal courts if this matter is not resolved immediately! Please help Us Complaintsboard!

Flight iz26, from marrakech to tel aviv, which was intended on the 1.10.2022 was cancelled by the airline (arkia airline) on the 1.05.2022. Since then we are corresponding with mytrip, through them were made 3 orders: lkhplc, 5 persons, lkdzwz, 5 persons and lkeowo, 2 persons. We are asking to get the refund for the above flight from marrakech to tel aviv for the 2 orders: lkhplc and lkdzwz. On december 2022 we only received the refund for order lkeowo. They do not handle our demand for refund and they are always answering the same answer: that they are escalating our demand. We are asking for help to receive what we are eligible to get. The 3 above orders were made through mytrip as your recommendation and transfer to the site of mytrip. Thank you for your help and intervention. Best regards katz shmuel and daniella.

I bought a ticket for the flight that will take off from Seoul to Istanbul at 06:00 on August 21, M9ZZUI reservation no. The flight time has changed, the airline said that I am entitled to a full refund, but Mytrip company does not want to refund. He wants to get half of the refund.

The flight time has changed, I have the right to a full refund, but the company does not accept this, only because the time has changed.

I gotta say, MyTrip (mytrip.com) is not the best travel booking website out there. I mean, if I could give them a 0 rating, I totally would. I was reading some of the reviews and it's pretty obvious that some of them are fake, probably from bots or something, just to make their ratings look better.

So, here's what happened. My flight got changed with only a few days' notice, and they offered me a flight 24 hours before my original one. I know that's not their fault, but still, it was a bit of a hassle. They gave me two options: either take the new flight and pay the difference, or apply for a refund and lose all the extras I've already paid for. I was stuck, because the rest of my trip was already booked and I didn't want to mess it up.

After that, it was just a nightmare. I spent countless hours on hold, and every time I talked to someone, they could barely speak English and just read from their scripts. They issued a new ticket, but it didn't include the baggage we had already paid for. I got a confirmation email two days before my flight, but it had the wrong date on it. And then, the day before my flight, I got an email saying they couldn't book my bags for me, and I had to do it at the airport. No apology, no nothing. I had to call them four times just to sort everything out, and even then, they didn't refund me for everything I had paid for.

To make matters worse, I paid for vegetarian meals on the flight, but they didn't book them for me. I mean, seriously? I paid extra for that and they couldn't even get it right.

So, unless you want to spend hours on the phone and start your vacation with a ton of stress, I would avoid MyTrip. I still have to deal with them when I get back, but I'm thinking of going through my credit card company instead. These guys are just a bunch of cowboys.

This company, MyTrip, is a complete scam. Don't believe the "5-star, great service" reviews, as they are highly suspicious when compared to the numerous negative reviews. As a doctor working in the UK, I have proof that MyTrip is nothing more than a consumer scam. I am currently discussing legal proceedings with my EU Consumer Rights lawyers to make a case against this company.

I booked flights with a connection in Hong Kong from Heathrow to Melbourne, leaving on September 30th. However, six days prior to the flight, I received an email from MyTrip explaining that the airline had cancelled the flight. MyTrip only offered an alternative flight that would make it impossible to make the connection, or a refund if I contacted them.

This is where the scam begins. MyTrip's call centers charge premium rates to many countries to resolve complaints. I have spent a total of 158 minutes on the phone with them (most of which was on hold), and nothing has been done.

Despite the airline (Virgin Atlantic) informing me that due to the flight cancellation, I would be entitled to a full flight refund to be arranged through MyTrip, they continue to say that they are waiting for the airline to authorize the refund before releasing it. However, Virgin Atlantic informed me that they have received no such request from MyTrip. All of my calls to the company just end up being redirected to a different person, clocking up premium call charges and sending me in circles.

This company is nothing more than a scam website. They have no Alternative Dispute Resolution agency to oversee them. If you check TripAdvisor, you can see hundreds of cases of MyTrip magically changing connecting flights and then refusing to offer refunds or saying a refund would be pointless due to their "cancellation fees."

In summary, MyTrip is a highly suspect, borderline illegal racketeering organization that steals money for flights that are often cancelled. I am currently involved with EU Consumer rights lawyers to further this. Avoid this company at all costs. I will be sharing my story on every available forum to try to help others.

Awful experience. Booked a flight to Tenerife as a present to my bf for his birthday in the end of October. I was charged booking flight and was received booking confirmations. The flight was supposed to happen on 26th of February. For all these months I have been receiving promotional newsletters about our upcoming trip. I was several times also offered to book additional services, rent a car etc. I would never think that there might be any issue with my flight, as my booking was perfectly accessible at any time.

A week before the flight I decided to book in seats directly with the airline - my reservation wasnt found there. I wrote to MyTrip to get a confirmation that my flight is ok and also booked automated check-in just to be on a safe side.

On the evening of 24th of February (less than 2 days before the flight), I got an email back saying that my booking has been cancelled by the airline due to dupe booking (in the end of October I tried to book with several agencies but only one with MyTrip went through, for what I was charged by MyTrip). After hours spent on the paid calls both with the Airline and the agency, it got established that the airline has cancelled my booking exactly the day I have made it. The agency not only has booked me onto another flight, but hasnt even notified me, sending me tons of promotions. The agency have refused to assist me the day before my flight, so we ended up buying last-minute flights which were almost 3 times more expensive than the price of original booking.

To this day I haven't received my money back for that cancelled booking and for obviously not provided check-in that I booked additionally. I am completely ignored by MyTrip, the last email is dated end of February where they basically stated that my booking is not cancellable and refundable (even though it was already cancelled against my will and without my knowledge). Etraveli, "parent" company of MyTrip, is ignoring my messages as well.

I had eye convulsive tick for around 4 weeks because of that all the nerves I spent due to that situation. Also during our trip we were not able to eat out and had to stay indoors and cook as all the budget went to last-minute flights - our hotel reservations were not cancellable.

Do not buy with them unless you want a similar situation to repeat for you too.

This website is not good, I tell you. I travel a lot and I have never seen a website as bad as this one. They changed my booking without telling me, maybe on purpose to make me pay more for changes or cancellations. After I paid for my flights, I waited for confirmation but the website didn't show my bookings at all. Then, after a while, I got 12 confirmation emails in 5 minutes, but they showed a different time from what I had chosen and paid for. They changed my booking without showing me anything on the screen while I was booking and paying. I called the customer service right away to tell them what happened, but I was on the phone for 3 HOURS! They accused me of making it up and didn't believe me. I tried to explain the situation and sent them all the confirmation emails, but they kept saying it was my fault and I had to pay £45 to cancel the flight or wait 24 hours to change it and pay the seat difference. I paid for a flex ticket, so I should be able to change it without paying extra. They didn't accept that there might be something wrong with their booking system and kept asking me to pay. It was a joke! I checked their reviews while I was on the phone and found out that they never fix the problem and just send you in circles. They told me to call again tomorrow or send a complaint. After 3 HOURS on the phone, I didn't get any answer and I felt insulted and treated poorly. They just want to charge people extra. I am surprised by this level of service. I warn everyone to stay away from this website. Skyscanner should review this agency and not let them work with it. It's a shame and it's not acceptable. The service is unbelievable and disappointing.

This company is not good at all! They don't seem to care about their customers and only care about invoicing. I had a terrible experience with them when my connecting flights were canceled, and I had to rebook. The agent made a mistake and rebooked my flights for a month later than necessary, and after three calls, Mytrip was unwilling to make the required adjustments. I had to pay hundreds of dollars in service fees and additional flight costs, which was not Mytrip's fault.

The agent rebooked my flights incorrectly over the phone, and I was supposed to depart on April 22, but he booked May 22. He also booked my transfer flight and my return flight exactly one month late as well. When I called Mytrip for support, the agent on the phone told me I entered the wrong dates when I rebooked. I had to argue with him and point out that a Mytrip agent made the entries. After some time and research, he stopped disagreeing.

I was told a supervisor would check urgently to help, but I had to follow up with Mytrip about the error in rebooking my flights after not hearing back from the supervisor after 6 hours. The agent I spoke with said a callback from a supervisor would take some more time. When I followed up again, another agent claimed no notes indicating the previous agent had elevated this problem to a supervisor. There had been zero movement or progress, and there were no supervisors that they could/would transfer me to for closure.

The agent simply said that I was responsible for the change fees to Mytrip, the airline, and the increase in fare. He also recommended that I file a formal request for investigation, which I have done. It took 4 hours of phone time and about $1000 in total to get my reservations straight. It was unforgettable and unforgivable.

This company needs to improve its behavior towards its customers if it wants to survive.

My experience with myTrip.com was absolutely pathetic. I had to change the dates for a flexible ticket that I bought through SkyScanner and it was a nightmare dealing with their customer support team. I paid over ?800 for the ticket and had to make at least 4 phone calls and spend more than 6 hours just to make one change. The majority of their customer support representatives were rude and unhelpful. It seemed like they were only allowed to provide two options to the customer and the customer had to choose one of those options, even if they didn't like them, or call back later.

Today, I had to call the customer support team twice. The first call was disconnected after waiting for almost 90 minutes. I'm not sure if it was intentional or not. I had to make another call and wait for another 70 minutes before someone finally picked up. If the call gets disconnected, no one from the customer support team calls you back. You have to start the conversation all over again when you call back. After waiting on the call for 3 hours today, the representative was not flexible in providing proper options to reschedule the tickets. I was given two itineraries for the date change that I requested. The representative was not able to provide a price for one of them and I was asked to either accept the second itinerary or call back later. After waiting for hours on the call, who would want to call back later? So, I was forced to take the second option, which had a waiting time of 7 hours and 45 minutes during the transit and a price difference of another ?140. The representative did not have the patience to wait for a few minutes for me to make the payment and threatened to disconnect the call if I didn't choose the itinerary he provided and make the payment immediately.

After this terrible experience with myTrip.com, I have decided to book my flight tickets directly with the airline in the future and not through portals like SkyScanner or any other similar website. It's not worth spending hours of time dealing with these agents and the amount of stress they give.