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I recently ordered a bike from Nashbar and about 3 weeks later, someone charges thousands of dollars to my credit card fraudulently. I was rang up for almost $4, 000. One item (an ID printer) was delivered to Canton Ohio which made me suspiscious it was Nashbar because their warehouse is located there. I told my friend at work about the bike I bought and she bought one, only to have her credit card number stolen!
I called the call center and they told me to email them instead of calling.
The complaint has been investigated and resolved to the customer’s satisfaction.
Anyone not happy with this gaff should head over to wiggle.co.uk.
They have the same selection as Performance and Nashbar and offer free shipping on almost all items to the US.
Definitely worth a try!
Nashbar's response to this was less than helpful, especially to those of us that had to pay to get replacement cards sent to us via FedEx.
I remember when REI had a very minor screw-up earlier this year, where the dividend notices on the inside of a sale flier didn't match the name on the outside of the flier. Basically everyone in my area got someone else's dividend notice. I got my neighbor's, a friend of mine a few blocks away got mine. REI sent out a letter of apology with a $25 gift card, even though no REI member lost any money due to the screw-up. Nashbar could have at least done the same, rather than sending out a coupon code with a short expiration date.
I'd like to see a class action lawsuit against Nashbar but I doubt if there are sufficient damages to interest any lawyer.
Performance, who owns Nashbar, knew about this and decided to NOT go public with it. Instead they decided to contact everyone, each person, by phone. That's nice.
Except if they didn't reach you then oh well, they tried.
I had fraudulent charges over 7 months after they knew about it and had never heard a word from them on it. Not one word. Real nice of them to "try" to contact me.
Boycott them Boycott both Performance and Nashbar.
DON'T HESITATE TO CONTACT THE OHIO ATTORNEY GENERAL CONSUMER COMPLAINTS [protected]
Nashbar is a fraudulent company!
Just ordered a Nashbar bike on advice of a dealer who doesn't sell them --- the equipment package was better than anything I could get for anything close to the same price from name brand dealers --- by a factor of 2:1. Received email confirmation of my order within 24 hours. Including a FEDEX ground shipping confirmation -- with tracking number (as opposed to USPS).Will let y'all know it works out. So far, so good. If the product shipped is as specified on the website, I have just picked up a well-equipped steel Cyclocross bike at well below what it would cost to build it custom. My cards are all registered with a couple of large identity theft firms. Will let everybody know what happens next. Hoping for the best.