National Institute of Mental Health & Neuro Science [NIMHANS] review: Worst experience ever

I have been to NIMHANS Bangalore only once that was during covid lockdown time.. i was under severe depression and anxiety due to some personal problems in my life. I was completely lost and unable to do anything.. since i was not getting sleep for days, i booked and visited the hospital late at night and the lady staff of the hospital didnt even allow me to meet the duty doctor. Doctor saw me from the door and he went off inside.. the lady staff said what i was going through wasnt a serious issue, n she was pointing me to other patients who wr lying down on the bed there ... i had a really bad experience there.. i urged several times that i wanted to meet the duty doctor and thats why i had travelled late night by booking a cab from all the way far.. but, they just chased me off... i felt they evaluate a person from what they see externally / from outward point of view... they dont see and understand a patients real struggle what the person is going on from within (mentally)... they sent me off by telling me to come during day time and stand in the queue... the staffs and doctors dont treat patients well according to my personal experience. Further i consulted a psychiatrist in some other clinic and from then on i am on antidepressants for clinical depression and anxiety (from 2019 till now, today its 22nd sep 2023)