National Mint and Treasury
Reviews and Complaints

I ordered 2 rolls of coins from National Mint and Treasury on Aug 16, 2022. They said I'd get them in mid December. On Dec 13th, 2022, I got an email saying I'd get the coins by Jan 16th, 2022. I called and canceled my order on the same day. They said I'd get a full refund check in 14 to 21 business days. But that didn't happen! I called on Jan 19, 2023, and they said the same thing. Still didn't happen! I called again on Feb 1, 2023, and they said the same thing. It never happened! On Feb 20, 2023, I called and got put on hold. After a few seconds, I got a recorded message to leave my contact info and a "Team Member" would call me about my refund. I left my info, but no one called back. On 2/22/23, I emailed them at

On August 3rd, 2022, I saw an ad in the local paper about gold coins available for Florida residents. I called *** on 8/3/22 and talked to Christopher. I ordered 2 bricks of gold Buffalo Nickels, which cost me $900.00. I made the payment over the phone using my credit card. My credit card statement shows that I was billed on 08/05/22 with a transaction number ***. The company gave me a confirmation number of ***.

On 08/15/22, Teresa informed me that it would take 90 days to process and receive the gold nickels. However, on December 12, 2022, I called again because the 90 days had passed. This time, I spoke to Linda and provided her with the same confirmation number. Linda told me that I should expect to receive the coins between January 9th and January 23rd.

On January 13th, I had a conversation with Debra, who informed me that the coins had already been shipped by ***. When January 23rd, 2023 arrived, I called again. They transferred my call to a customer service representative named Allison at this number ***. Allison assured me that she would open an investigation into my claim. She promised to get back to me on or before February 13th, 2023.

On February 17th, 2023, I followed up and spoke with Samantha. She informed me that there was no record of the transaction. However, I have proof of the $900.00 payment on my credit card statement.

on 11/22 a charge was made to my credit card account for $1170 by "NATIONAL MINT AND TREASURY" and the phone number provided on my statement links back to the National Wildlife Federation (NWF). The NWF has no record of this transaction and this transaction was not authorized by me. I did not buy anything from the national mint and would like my money refunded

Ordered a set of Walking Liberty Silver Dollars from National Mint and Treasury. I have to date not received the items and have called 3 times for status of the order. Each time I am told it is 30 to 60 days out. And today when I called I am now being told it will be Oct 31, 2022. These were ordered and fully paid for on March 17th, 2022. I would like the product I ordered to be sent ASAP.

In April 2022 (credit card was chaged April 26, 2022), we ordered 4 rolls of coins for over $1,000. These have not been delivered. Emails were sent out from the company indicating shipping dates were delayed last fall, and then should be shipped in December 2022 and then again in January 2023. Attempts to contact them via email resulted in no response. Calling the 800 number (***) on 2/12/23 resulted in a promise to ship the coins out 2/20/23, which has not happened.

Back on 7/15/22 I ordered a roll of the Silver Walking Liberty coins at a price of $594. I did not receive anything so I called and cancelled the order on 12/27/22. They informed me that I would get my refund within 15-20 business days. I did not receive anything and called *** and left messages on 1/26/23, 2/4/23, 2/14/23, 2/17/23 but still have not yet received any call backs or refund. I even sent an E mail on 2/4/23 to ***" but still no response. Please provide assistance. Thank You

We placed 2 orders of $1170 each with this company in September 2022. The order numbers are ***. They said it would take "up to" 90 days to receive our merchandise. After 60 days we got concerned and called. They said it was going to take 5 months. We asked for a refund. They said it would take 14 to 21 days which seems excessive. I did a web search and saw that there were ComplaintsBoard.com complaints already. Today we made a report with our credit card company and now we are filing a complaint with ComplaintsBoard.com and to try to ensure we get our money back.

On May 28, 2022, I purchased three rolls of half-dollars for $1755.00, with a delivery window of 30 to 90 days. However, as of October 4, 2022, the confirmation number and delivery details were still pending. When I inquired about the delivery time on that date, I was advised to call back in November. Following up on November 25, 2022, I was told to call again in December. On December 5, 2022, and again on December 21, 2022, my requests for information were met with apologies and delays. Eventually, I attempted to cancel my order, but was informed that refunds could take 14 to 21 days. The company's customer service has since been uncooperative and has not confirmed my eligibility for a refund, nor have they assisted in tracking the refund process. The company in question is National Mint and Treasury.

I am 82 years old and ordered these coins from a newspaper Ad in my local paper. On 12-10-22, I ordered the coins and they charged my credit card $594.00 (Order ***). I called in January (1/11/22) about the order was told it would certainly ship by February. Called February (2/15/22) to be told problems getting the coins to fulfill order but they would certainly shop by March. Called March (3/1/22) to be told they would ship certainly in April. Finally called on 5/6/2022 and told them to cancel the order. They confirmed the rep had the capacity to cancel it in 2 to 3 days and I would get an email to me to prove it was refunded. Talked to Christy (agent ***) on 5/24/2022 and she told me again that the refund would be issued and then proof in 24 to 48 hours.

In Oct 2022 I ordered 2 rolls of gold nickles for a Bday present in Nov. When I was told, after the fact, I wouldnt recieve order until Feb 2023 I canceled the order. It has been a merry go round since. I am out $428 for the order and another $12 for bounced check from the US Mint and Treasury. I finally had a man, John *** from their customer service office call me to inform me that the check the Treasury Mint sent me to reimburse my order is going to bounce. I had already deposited it and yes in fact it bounced the next day. So that is the additional $12, fee from my bank. John then called me again and said I would be receiving another Check and a gift of a roll of gold nickles. Well I got the nickles but no check and now John is not returning my calls. Stupid me threw out my notes with order #'s etc after I got the check. My #

on 10/04 i purchased *** money orders in the amount of 1755 dollars to pay for 3 bankers rolls of silver walking liberties. These money orders were cashed in by National Mint & Treasury on 10/08. There was no endorsement signature, only the numbers *** . The first call among several inquiring about my silver was on 5/24/22 and they gave me a shipping date of 5/30/22. Several times they gave me shipping dates that never materialized. Their excuses were covid and having to move into a new building. The last week in September i requested a refund and they told me i would receive a check within 7 to 10 days. That was about 76 days ago. The serial numbers of the two money orders are ***. Noting that they had no problem with getting the money orders cashed i can only deduct that their intention was to beat me out of my money. Being a 79 year old retired foot troop, i am appalled that the *** of the state of Ohio has not shut this operation down. being