Menu
For Business Write a review File a complaint
CB Mortgage Companies Mr. Cooper fraud/false buisiness practices
Mr. Cooper

Mr. Cooper review: fraud/false buisiness practices 36

R
Author of the review
5:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Nationstar has told me I qualify for the HAMP program...I made all the payments on time and sent all paper work needed...They kicked me out after six months of perfect payments...Said goverment did it due to incomplete paperwork...This happened because I just put 31000 dollars into my home and they know it now they want the house...I called hamp program director he says its Nationstar Mortgage...They are ripping off all there customers WE need a Lawyer to file a Class action lawsuit...If any one has family and he is a corporate lawyer have them read all the emails on this site he or she will have no problem deciding to file a class action lawsuit...We need help all you guys lets pull together and sink these SOB's and save our homes our selfs...We can beat them easy if we pull together...There is massive power in numbers...My E-mail is [protected]@yahoo.com, I am going to contact a lawyer and start collecting names ...We can do this help me help you and me...Ralph Wallace...Send me your story...Short but to the point.Thanks and lets get um

Update by RALPH WALLACE
Apr 22, 2010 6:26 am EDT

I am with ya all the way bill you can get a hold of me at hurikane1007@yahoo.com If we all pull together we can shut these crooks down...just have to put them in spot light I to am going to sue Nationstar, , ...Am looking for the right Lawyer now...This is a slam dunk for any compitent corp. Lawyer...He can have a hay day with this company...I wish you all the best and Please lets exchange info...Sic Um Boy LOL...They are responsible for the fall of our economy along with Fanny Mae and others like them GREED...Regards ralph Wallace Oklahoma

Update by RALPH WALLACE
Sep 27, 2010 8:03 pm EDT

Hello fellow nationstar freinds...Its Ralph Wallace...I filed on this site about a year ago I was having terribkle trouble with Nationstar Mortgage just as you are...All the way up till this month...They are making a turn around...And are helping whom ever they can...I wrote three letters to the President Obama and got results quick...Call Dominique rodgers at nation Star Mortgage...Hes there Loan modification Spealist...And hes Damn good pushed my mod thru in 2 days approved and signed...at 2 percent interest...for 2 years fixed...Only cost 295.00 to do it all so jump on the bus quick...Best of luck to you all and God Bless...

36 comments
Add a comment
B
B
Bill Hat
US
Apr 22, 2010 1:35 am EDT

I am in the process of sueing Nationstar for $500.000 for violation of my civil liberties and nearly everything you can imagine. My name is Bill and please email me at Josey706@comcast.net so that I can show the Judge how many thousands are being scammed by Nationstar. Once I conclude I will post my results so that all can see. I am located in Philadelphia, Pa... Simply email your Name, very brief complaint and an Email so that lawyers can contact you. Time for Nationstar to payup or go down.

B
B
Bobbi Foland
US
Jun 25, 2018 7:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Bill Hat

My name is Bobbi and please email me at bobbifoland@frontier.com. Nationstar overcharged me $527 in interest on a mortgage loan payoff - I made a $228, 051 lump sum payment on 3/8/18 - 8 days after the regular scheduled payment had been processed - instead of charging me 8 days interest on the unpaid balance, they charged interest for the full 31 days of March as if we were simply making a "prepayment" of our April payment. Subsequently, they dilly dallied around until 4/8/18 to finally get everything paid off and still have not released their claim to the title of our property to either the County or our insurance agency.

T
T
Tarajt092199
US
Nov 20, 2018 5:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Bill Hat

Tarajt092199@gmail.com. Unexplained erounious charges including $5000.00 negative escrow amoung multiple other charges. Forced into bankruptcy now facing foreclosure within next few months.

M
M
mishia
Riverdale, US
Apr 30, 2010 9:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I completed the modification program in December the told me what my payment was, then in April I received another set of paperwork to complete, and they told me that Fannie Mae audited some of the files and they were wrong. I got my statement saying pay 899.75, then when I went online it said 944.39, when I called the lady told me 913.56. This is too much and I am not going to have a mishap on my account due to their lack of knowledge. I would like to speak to a lawyer, and I can be contacted at armishia76@yahoo.com

W
W
werkmstr
US
May 01, 2010 3:57 pm EDT

As I stated in my post I have been dealing with this also. It is good to know I am not alone in this. I am trying my best to make the best of a bad life situation & fulfill my obligations, & keep my home. It soon looked to me as if I was being mis-led along with the carrot of modification while my loan fell further behind, my other bills were left unpaid sending as much as possible to avoid foreclusure, & getting nowhere. Their idea of helping has been to get every dollar possible out of me until I flat out said I cannot send another dime to them & lo & behold the girl is able to send me a modification packet within 3 days...This is B.S. on an unimagineable level & they are getting away with it while ruining our credit, taking our $, & we are the "deadbeats" not fulfilling our end of the deal...again, B.S...
I don't have much time or support available to offer, but if needed my e-mail is werkmeistr@aol.com

L
L
LisaMc
Hamden, US
May 12, 2010 7:07 pm EDT

began my modification in 7/09 and was informed at that time that the finalization documents would be sent to me by 10/09. From 10/09 to 2/10 I was given the run around and told to continue sending in the amount of the trial payment. At the end of 2/10 I received notification that I would need to submit documents that Nationstar claimed they had never received back in 7/09 (despite previous confirmation that they had received the documents). I was told I had one to two days to resubmit the documents and would need to make a payment in the amount of my original mortgage payment. After much dispute, I was told to continue making the mod. payment. When Nationstar finally confirmed that they had again received all the documents they needed, I was told that I would receive the final mod. paperwork by the first week of 4/10, however this has not occurred. There is so much more to write regarding the horrific experience I am having with Nationstar, they continue to send letters indicating that I am in default, despite their acceptance of my trial modification and I still continue to get the annoying calls from representatives who are demanding payments, for what I don't know because I continue to make the modification payments. This company is absolutely terrible and yes I agree with however has posted the idea that a class action lawsuit needs to be filed... Where do we begin? Today I had the misfortune of speaking to one of their representatives who asked me "what's your hurry?" when I asked about a tentative timeline of when to expect the final modification documents. To make matters worse, this particular representative was completely unprofessional and avoidant of all questions requiring a direct answer...Today I was told by the representative that "no one" can give me answer as to when the modification could be finalized, because this is all being handled by the federal government...No one at Nationstar seems to be on the same page, and really it all seems like smoke and mirrors while monies owed continues to grow! This has got to stop!

R
R
Renee Y
US
Jul 23, 2019 8:03 pm EDT
Replying to comment of LisaMc

Hello, I'm seeking information about a class action against Nationstar. That website isn't active anymore. thank you.

J
J
Jerry
US
May 23, 2010 9:32 am EDT

Hello everyone,

I have filed my lawsuit againt Nationstar and presently I have two very professional lawyers who have agreed to also file a class action lawsuit against nationstar. It is time to come together if you desire to become a part of this suit case. Within a few days you will be able to visit www.NATIONSTARCLASSACTION.COM. There you will see some very basic instructions and a very important email address that you can email your information to as well as a brief overview of your complaints. Reforms within the government is being made to truly put an end to predatory and deceptive lending practices, but this takes time, meanwhile if we all - the many of us nationwide come together and show what we will do to any company that does with nationstar does, and then this will only help speed reform. For now we must take care of ourselves, and fight together. You can actually start emailing to NATIONSTARACTION@LIVE.COM. Please include the following. FULL NAME, ADDRESS, CITY AND STATE, REPLAY EMAIL ADDRESS - TWO IF POSSIBLE. AND PLEASE WRITE YOUR COMPLAINTS TO US WITHIN THE EMAIL. ONCE WE GET ENOUGH NAMES WE WILL BEGIN THE PROCESS AND YOU WILL BE A PART OF IT. I must add one more thing. Nationstar will not be able to buy me like they have done with others. No money will shut me up or make me go away. I expect for everyone to be paid what they are owed and to put an end to companies like this one with that we are big and you can do nothing to us attitude. Help Please. Thank you for your support.

Bill Hat

T
T
The people class action 911
Davenport, US
Jun 07, 2010 6:24 pm EDT

the problem is Attorneys wont get paid, this is why we all are having a hard time getting attorneys to take a case. We all need to make a foundation that we all can put money into and get a high power attorney. We all need to contact the press and ask them why they are not reporting. Nationstar mortgage gets tarp and is committing fraud onto the people.

P
P
Profran
US
Jun 27, 2010 10:34 am EDT

Nationstar Mortgage is the biggest fraudualent co. ever! They placed forced ins. on us in Sept. 2009 but back dated it to Jan. 2009 when those months already past & in no way could you put a claim in for back months.
I bought ins. in Nov. 2009 because someone at Nationstar said, "If you buy ins. on the outside, our ins. will stop charging you & you will be taken out of escrow" (I never had escrow until the placed ins.; OK I did that, don't you know they charged me for their ins. until Jan. 2010 an entire yr.!
Plus in Dec. they forced placed my taxes which were paid up to date on the outside. We have no right's with this co. Anyway they only should have charged me for Sept. - Nov. 2009 for ins. not an entire yr.!
All this started with State Farm dropping people because they said we were getting anticipated hurricane in NY!

I was on time with the mortgage 632. a month & then Nationstar started to charge 1900. a month! WHO DOES THAT TO A FAMILY?
It wasn't until I relized the girls in the escrow dept. could not do math & I asked for my print out, they then lowered it to almost 1400. a month. which includes their ins. for the past yr., my ins. for the coming yr. of Nov. [protected] & my taxes; plus I pay my ins. on the outside from Nov 2009 - Nov 2010. Is there something wrong with this picture?
I have developed severe anxiety & have been in the hosp. a few times since this co. turned my life upsidedown! Can't find a lawyer who sue a mortgage co...please help!
Profran

E
E
Eve1243
Portland, US
Jul 20, 2010 5:51 pm EDT

FILE A COMPLAINT NOW! This State Department is responsible for issuing them a license. They are in the process of investigating them.
Kentucky Department of Financial Institutions
http://www.kfi.ky.gov/complaint/

C
C
chtaylor63
Seattle, US
Aug 09, 2010 3:44 pm EDT

Nationstar said the we qualify for the Obama bill then after 16 months of on time payment they said we do not qualify and the they want $16, 000.00 or face foreclosure. Please if anyone can help call me at [protected] Curtis

W
W
W WYATT
De Berry, US
Sep 27, 2010 5:47 pm EDT

I agree some thing should be done about nationstar. last August I was told i would be put on the obama plan. had my payments reduced to 623.00 per month. they told me that after 4 months of paying on time my contract would be redone and that would be my payments from now on. this was in august of 2009 i have been making my payment on time till august of 2010. it seems ever other month they would call and tell me i need to send paper work, they had not recieved it. each time i would fax it, e-mail it, and even overnite it with my house note. and in august of this year i sent a letter with my payment that stated they needed to do something. i was told that after 4 months i would have a new contract. the next thing i got was a letter form them stating i was droped because i never sent any paper work to them in the last year. i had been in forclosure but in may of 2010 they romoved it form the courts. it seems they are good at scams. what should a person do. loose your home. the only home your kids have ever know. if anyone knows what i should do let me know. at wwyatt@eastex.net would love to here for some one. matter of fact i talked to them today and they told me i had not made a payment sense last august. inwhich i have made all my payments on time each month.
NEED HELP IN TEXAS... THEY NEED TO BE STOPPED. THEY ARE MAKING PEOPLE LOOSE THIER HOMES

T
T
Totonka
Margate, US
Mar 23, 2011 1:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

this is happening to me to they are paying my insurance bill and putting me into escrow when i don't have been paying my insurance and taxes for ten year, this has been going on with them for almost three years

H
H
help in Tenn
Chattanooga, US
Mar 23, 2011 9:40 pm EDT

i neen help I can not get my home modifed with nationstar. They keep saying I only qualify for a repayment plan which is 400 more than my mortgage now. They have had me submit paperwork after paperwork. William the company was so nasty and so was Benjamin. Either one would give their last name. When I told them I had contacted a HUD counselor they became even or nasty. They told me that they would do a short sale of my home. I want my home. I need help I want to be apart of any suit that is fighting these dirty people. They took the government money and do not want to help people when they ask and need it. My loan was sold to these dirty people.

T
T
Totonka
Margate, US
Mar 23, 2011 10:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

write letters to your Governors and office of financial regulations in the state you living and go to the court house and find someone willing to help you fill out the right paper work to start a law suit some law school have new lawyers that are looking for pro-bono, for free and write you new net works and look for other people that are gettting ripped of by this company and just make as much noise to all senators, and
congress people you can contacted, if we all do this someone might listen

A
A
ahauber
Springtown, US
Mar 28, 2011 12:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Has anybody ever heard of having a Mortgage Freeze? And if so how does it work and what do you need to do?

J
J
Joann w
Jenkins township, US
Jul 09, 2011 4:29 pm EDT

Nationstar is the worse company I have ever had to deal with . Please include me in on any type of class action against them. They are continually messing with me and my money. please contact at smblackie@aim.com thank you

S
S
Steven Hudson
Wilmington, US
Oct 06, 2011 8:09 pm EDT

Please help
Hi Ralph,
I am Steve Hudson, and I am having a terrible time with Nationstar.I wrote down the name of the guy you said was helpful.Do you happen to have his phone number, and extension? I have been through all of the modifications, 3 at least, that they have terminated for whatever reason, now I am in the pre-foreclosure, they accepted my payment in June 2011, and now, they will not accept anymore.What can I do? My wife her health is worse because of all they have put us through, and talked to her like she was dirt.She has taped many of their coversations, thank god we have, its unbelievable what they have said, and what they have done.Please let me know what saved you.
Thank you
Wes Hudson
weshudson@yahoo.com
[protected]

L
L
laura in maryland
Westminster, US
Oct 19, 2011 11:24 am EDT

Recently our home loan was sold to nationstar. they have been calling 3 x daily to collect late payments. we fell behind but are trying to get caught up and are self employed in a down economy. we have received modification paperwork that immediately raised a red flag to me, so we have not submitted it back. now we have a foreclosure notice from being a couple of months behind on our mortgage. i googled them and found this site. i am gathering info, and amunition on how to properly deal with nationstar. they will NOT take our home. anyone who is involved in a class action please contact me at lilyofmd@yahoo.com going to contact the press, the state department, congressman of maryland, the governor, head of fannie mae and ask WHY they are allowing this parasite mortgage company to take so many homes. how can this be allowed? what i am hearing here is terrifying - refusal to accept payments, changing amounts due, denial of payments recieved, back dating correspondence - they play dirty. how can the federal government be involved in this?

M
M
Marie Payzant
Baltimore, US
Mar 06, 2013 8:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello All Who Have Been Hoodwinked, Wronged of Civil Liberties, Have Had Their Bills Padded, Have had Nationstar Enter your Bank Accounts three times a Month Without permission, Have had Nationstar refuse to accept your payments so they can pretend you did not pay them, and who have sent Cashier's Checks to Nationstar who pretends they did not cash them!
I am a disabled person living at half poverty level due to another national trauma--(identity theft) from which after five years I shall finally have to go bankrupt to recover, since I cannot get hired with what this felon did to my credit report.
The condo payments I was making, over twice what I could afford (in pre-recession) caused me to sell my furniture, go without a home, transportation, and Internet and I am the mother of a middle-schooler. At 52, I was without transportation the first time since age 16. However AURORA DOCKED ME $5, 000--my entire equity over five years!--when I got the new workout. I was able to pay EXACTLY THE 1, 080 per month since 2010. My disability check was $1, 100. My daughter and I live at half poverty level. And by the grace of God, miracle after miracle, I sell things, I am gifted by a brother who stands in soup lines in NYC to send us money, and so forth. I still manage to tithe as this is critical. We are fortunate to be on food stamps, but we cannot go to a movie, out to dinner, or buy toilet paper, soaps for home of body, toothpaste, mouthwash, over the counter meds, etc. I am a true entrepreneur and have been a millionaire. So this is new. I am GRATEFUL TO HAVE A HOME TO GROUND MY TEENAGER, whatever it takes.

NATIONSTAR, that UBER_PREDATOR, THAT BLOODTHIRSTY VILLIAN, THAT LAW_DEFYING RELIC OF AMERICAN GREED THAT CAUSED OUR COUNTRY'S--AND THE WORLD'S__ECONOMIC COLLAPSE 2006-present, needs to be stopped, hung out to dry, made scapegoat since they are THE WORST UNFAIR LENDER THERE IS, from what I have experienced and seen on line.

My own experience? Nationstar was sold my mortgage in October 2012, entered my bank account WITHOUT PERMISSION THREE TIMES IN OCTOBER; Ramped UP FEES; caused my account to bounce (and remember I do not have $5 extra a month) --this is illegal and called "padding" the bill--and has been a rapist ever since, returning a check one month arbitrarily, saying it does not accept checks, causing me to have to pay $20 extra for a bank send or $10 extra for a cashier's check, which they pretend to not receive--ALL TO TAKE MY HOME.

Alas and alack, my answer will be to RIP OUT MY KITCHEN, my lighting, my electrical improvements, and leave them with a hole. My improvements? They will be gone, all $100, 000 worth. When I get raped endlessly, this is how i will become. An eye for an eye.

Unless i can rectify this serial rape of Nationstar, causing sleeplessness, increasing PTSD (which I l already have a documented case of--beginning with a military head beating and rape as my welcome to Baltimore, followed by endless internal and external robberies to a former business partnership i owned (it was national and well-acclaimed, but at what cost?)--thus the disability--I will pursue them to the ends of the earth, beginning with Vice President Joseph Biden, and all committees, congressmen, representatives in any way aligned with WATCHDOGS OF UNFAIR LENDING. Wake up America. Stop the rape by Nationstar, and those bankers and lenders of this ilk. These robber barons are making us homeless, jobless, damaging our well-being, shortening our lives, making the poor unbearably so.

I live without a lot of things to keep a home. Though I love architecture, have been editor of Designer's West Magazine, have lived in a Robert Palmer poured concrete home former to this, home is where the heart is. Hell, I can make a tent beautiful, and, having traveled to India and Nepal 26 times, I could well make a lovely one. Hey I will design them for All of Us! I am fearless, because I am led by the Lord, when I get out of my own way. (I finally did on December 26th when my joints were suddenly on fire, seared with pain, I was hit with flu for a month, while fasting so my daughter could not know want at Christmas, and then my opposable thumbs collapsed. Does it take this, oh Lord? Thy will be done. Okay, alright, I get it, okay, okay, Show me.), , , I hope this, dear reader, made you laugh!
Nationstar wants to take it? Just try. These are new times. Just try. You can try to sell it but it will take you 100 grand to sell it for what I owe. Just try. Nobody can sell in my building! You do not own my ergonomic Feng Shui magical well-known (Best of Baltimore three times) designer's touch with real estate. You will never own my future. I, and others, will shut down yours. With the help our of legal eagles, we shall all be rich. The Lord will prevail. The evil shall not win. One nation, under God. Is this what it takes for us to rise up against our enemy? Perhaps. Perhaps a Proper Sense of Outrage is now upon us. NOw, may the best lawyers in the United States step forth, and take this behemoth on. Can it ever be made right? No, not for those of us whose lives are shortened by the stres of these years. But, yes, for the next generations. Let's get the evil lenders out. The middle class need not suffer longer from the predatory upper, and also be host to the lower. No more. God bless us all.

Mariepayzant8gmail.com

I will continue this blog.

N
N
NiceHarley
Glen Rose, US
Mar 23, 2013 11:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have a loan with Nationstar, I am disabled on social security and also a disabled vet, so naturally a fixed income. They did have my loan modified, then two years ago I received a check for a little over $1700.00 from them that said it was excess escrow. I don't trust them at all so I called and questioned the check, they explained that due to my dis-ability exceptions on taxes, etc. that I had to much in my escrow account and I could use the check for anything that I needed. So I cashed the check and paid bills with the money. Four months later they sent a letter and said that they had made a mistake and I had to return the money, I told them that I did not have the money and had called and they said to do what ever with it. They have contacted me ever since this happened and finally worked out a plan for me to pay and extra $35.00 a month. I have never missed a payment for the entire length of the loan. In the last year I have received 4 letters saying that the payment has been raised and I am not paying enough so they are holding the payments every month in suspense until the next one comes in then applying it to their new payment amount that I did not agree to. The amount they want changes nearly every month. I have no idea how they stay in business the way the rip people off. I have contacted the Texas Attorney General's office and they told me to file a complaint immediately with them and the Federal Trade Commission because Nationstar is the main mortgage lender that they are watching because of complaints. I may be reached at NiceHarley@yahoo.com. I would like any help anyone might have and I will be glad to help anyone that needs it with filing a complaint. The attorney general's office is also helping me find a attorney that will take my case against Nationstar on a pro bono or contingency term due to the fact that I have less than $100.00 a month to buy groceries with after all my bills are paid. May
God be with you all.

N
N
NoSoup4NationstarMortgage
salinas, US
Jun 05, 2013 2:00 am EDT

I unwittingly signed up for the “trial period” for a loan modification with Nationstar. As I did not hear back from the agent named on the “offer” letter I began to research their program to see if I could find any information on their process. Low and behold….volumes of complaints on any type of related forum and complaint board. So I immediately just went back and made my regular payments. I denied their offer after finding out their tricks. (Remember…their “collectors” are not that bright). That made them hunt for anything they could to intimidate me. I have three fax numbers for them – bankruptcy [protected]), foreclosure specialist [protected]) and research [protected]). When I fax, I fax all of them. I reiterate everything that was discussed in conversation as well as any response to any letters they send. I went to pay and the rep would not take my payment, said that there was a demand letter – I have not received it (of course), but found out how much is due and when. I faxed the rep asking to fax me a copy asap – to all 3 fax numbers! After what I’ve read I will submit complaints to FTC in Texas, State Attorney General (for CA & TX) to Consumer Financial Protection Bureau (I downloaded their listing so I can provide complain counts with my faxes), Texas Dept of Savings and Mortgage Lending, as well as a good number of the 488 state representatives. Here is where you can find that information. 1) http://www.sentate.gov/general/contact_information, 2) http://www.house.gov/representatives/ 3) http://tomas.loc.gov/home/state-ligistures.html 4) http://www.whitehouse.gov/contact/ . Lawsuit: Triplett vs Nationstar Mortgage Settlement – google it to see if you can participate.

Get one of those online fax services so you can fax from your computer. Feel free to contact me – I’ve been researching and looking for more fax numbers – I’m making it a point to be heard! Good luck everyone.

OneAngryCustomer@hotmail.com

M
M
MonkeymamaHF
Dalton, US
Jul 06, 2013 12:53 pm EDT

Ugh. I Googled NationStar hoping to find nothing but compliments but came across this page instead. Our mortgage was sold to NationStar in June. We were in the process of a loan modification when it switched over. They told us to resubmit all of the paperwork and begin again with them. Since then it has been a nightmare. I was told that mailing them anything was "pointless. It may take up to a month to open it, if we ever even do, " by a representative. We have gotten absolutely nowhere and I feel totally lost.

S
S
severo cervantes
Pomona, US
Jul 17, 2013 1:02 am EDT

nationstart mortgage stop robosing stiling hart workin money from home owners in California end over true nationwide my em is sevcervantespm@verizon.net cel [protected] lest bring this rat to court class action

D
D
DealerAide
Deer Park, US
Jun 02, 2014 11:47 am EDT

Please contact me! I want in on a class action Law Suit! This Bank/Servicer is a complete Ripoff! They continue to post my payment when they want to creating Late fees and Past due credit problems for me. I have kept up with my on-time payments and their crap for too long! Now they are reversing off payments and placing them back on the account as they see fit to create more fees and such. I have applied for a mod and several times and the papers always get "lost". I applied for a re-finance and the reversed off a pmt only to tell me that I am late and now do not qualify! The nerve! I am in an interest only loan at almost 7 percent and never missed a payment. Payed over 200, 000 in interest and I have no equity and they wont help get me out of this loan! I have paid full payments bi-weekly pmts and principal payments and they post them as however it suits them! I need a NY Attorney to help with this and can be reached at dealeraide@gmail.com

M
M
MarthaT
Clovis, US
Jun 13, 2014 12:39 pm EDT

Please contact us as nationstar has ruined our lives also, but my husband knows more about what they did to us. So if there is any help for us please let us know. Thank you Solis1st@msn.com

S
S
sal flores
Yuba City, US
Jun 23, 2014 11:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My name is Sal and I'm from california. Ive been on disability and got behind on my mortgage and explained to them that I'm a permanently disabled veteran and I have lost my job and the only pay I get is my V A disability check monthly. They told me the forms they needed and I sent them to them. Then I got Keep your home calif involved and got approved for one of their programs and they sent the paperwork tot nationstar mortgage company. Nationstar said they need paperwork and I sent it to them. Then they said they never got it. So I sent it to them and I have gone through this for about 2 years and they keep giving a date that my house is up for auctions. Now Keep your home California said that Nationstar never replied to their paperwork and now they dropped me and they said I have to re-appy this is the nonsense I have been dealing with. This sets off my PTSD badly. I have been looking for lawyers but I'm very hesitant cause I got scammed once and its not going to happen again. If anyone knows of any good lawyers in northern calif please let me know at jokerstwn@hotmail.com. Thanks

M
M
Madlain
Pacific Grove, US
Feb 08, 2015 1:48 pm EST

My experience with Nationstar is very bad, the abuse the elderly and take advantage of the I am with you help me close this cruel and false entity called Nationstar. I have evidence of FRAUD that I will share with lawyers if there is a law suit. madlainmichael@hotmail.com

R
R
ricky abate
US
Feb 03, 2016 10:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

need help this fraud company nationstar has been giving my family the run around 4 over a year, never received stuff I sent new agent everytime I call, any suggestions email me at darabate@aol.com thank you ricky

G
G
gschoen123
US
Aug 02, 2016 3:00 am EDT

My complaint to the BBB:
Complaint Description:
Nationstar is basically making it impossible to finalize my HAMP loan modification after doing everything they said. I received a pay cut of about 30% back in July 2015 and my wife (at the time) lost her job in September. At that time, I applied for a loan modification. Made all trial payments on time, and since February, there is always a reason they cannot finalize it. Now, we had agreed if I made a payment by August 1st, and another by September 1st, they could finalize it. On or around July 26, I scheduled my payment my payment to be taken from my account on 7/31. I was then told they needed a code and could not process the payment and would call me back. After not receiving a call, I called them and told me I needed to speak with my loan specialist. The problem is, Ive never been able to get a hold of her, even after numerous messages. When you call Nationstar, it goes to her voicemail everytime and you have to press 0 to speak to a representative who knows nothing about my case. I kept calling saying I need to make a payment and once again, someone would call me. So I logged online to try and pay and for they first time every they blocked me from making a payment online. The thing is, I got a new job and could easily make the payments, but it seems like they just want to foreclose and I'm not sure why. What they are doing is wrong-I'm trying so hard, but they are literally making it impossible. If I wasn't paying a divorce attorney, I would get one because there is no way they are following legal procedure.

Your Desired Resolution:
I want my loan modification that I qualified for and made successful payments finalized. They need to live up to the HAMP rules and regulations and if my "loan rep" is the only person I can speak to, then that person needs to call back within a reasonable timeframe instead of just ignoring me.

if anyone knows how to get help please email greg.schoen@hotmail.com

N
N
Nationstar Prisoner
US
Aug 25, 2016 4:37 pm EDT

My mother became critically ill with a cancerous brain tumor and Nationstar foreclosed on her home/property. Her principle balance was $12, 500 at the time of foreclosure. I, The daughter, was penalized by my 401K and the IRS for withdrawing the funds to save our home. I paid $9383.00 to stop foreclosure, make back payments, late charges and legal fees in late 3013.Aditionally, from July, 2014 to May 2016, I've paid $11, 673.79 in principle, $7, 209.92 in escrow, $753.91 in fees totaling $28, 974.90. The payoff quote shows I still owe an additional $4, 332.85 to pay off this loan. That's a total of $33, 307.75 in less than two years to pay off a $12, 500.00 loan. What's wrong with this picture? How can our Government allow this practice to continue UNLESS our Government is a part of our Nationstar problem. Does our government own Nationstar? I work part-time and can't get any help from anybody. How many hard-working, low income individuals must lose their homes to Nationstar before the proper government officials stand up and step in to help?

L
L
lonewolfphillips
US
Sep 23, 2016 8:57 am EDT

Nationstar Mortgage, LLC purchased all the servicing rights of ALL the mortgages that were being serviced by Aurora Loan Services in 2012. It was a major ordeal. Look it up as Aurora purchase agreement on the SEC web site or just google it. It is 700 plus pages, i think but worth reading. Especially if your mortgage was securitized or assigned to Mortgage Electronic registration Systems, Inc. The amount of fraud that has been committed by these companies is unreal

B
B
Bobbi Foland
US
Jun 25, 2018 8:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Good luck with Consumer Financial Protection Bureau and BBB - I filed my complaint with the CFPB who simply relayed my complaint to Nationstar, who in turn denied any wrong doing. CFPB then relayed Nationstar's response back to me - Hello? That's it folks - CFPB does nada to help resolve your issues and neither will BBB. It is possible, but unlikely, that emails to your elected representatives will do any good either but it's worth a try. Keep in mind that your Representatives staff is made up of high-paid political payoffs with little or no real work experience. The last response I had from Nationstar was to inform me that they are simply a collection agent for Fannie Mae and all complaints should be directed to FM - ? Well, I will inform Fannie Mae of the loan sharking practices, and I will file a complaint with the WA State Attorney General. WA State I'm sure will reply that Nationstar is not licensed in this state, so I should file with the state of Texas - who will not be concerned about a consumer from WA who got ripped off. This is how Nationstar and others get away with the sleezy, underhanded, fraudulent practices - everybody just passes us off to the next agency and they figure we will eventually give up.

R
R
Refuse to give up
US
Aug 07, 2019 3:21 pm EDT

We are having the same exact issue. We filed with a complaint with the CFPB, the attorney general and now have one in with the banking and finance division. Both the CFPB and the attorney general have done nothing more than forward our complaint to Nationstar / Mr. Cooper. Once they get a response saying that they didn't do anything wrong, the complaint is closed. Their is no investigation into anything and it is really frustrating, aren't these agencies supposed to help consumers?

D
D
Donnalnava
US
Sep 05, 2019 5:12 pm EDT

How do I get in on this lawsuit, I have lost my home already and there was nothing I could do ans they sold it out from under me with very little notice.

Help!

Donna

More Mr. Cooper reviews & complaints

Mr. Cooper - former employee spills secrets 35
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Mr. Cooper - Fraud and scam 83
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Mr. Cooper - class action lawsuit 45
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Mr. Cooper - predatory lending practices 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Mr. Cooper Contacts

  2. Mr. Cooper phone numbers
    +1 (888) 480-2432
    +1 (888) 480-2432
    Click up if you have successfully reached Mr. Cooper by calling +1 (888) 480-2432 phone number 15 15 users reported that they have successfully reached Mr. Cooper by calling +1 (888) 480-2432 phone number Click down if you have unsuccessfully reached Mr. Cooper by calling +1 (888) 480-2432 phone number 436 436 users reported that they have UNsuccessfully reached Mr. Cooper by calling +1 (888) 480-2432 phone number
    +1 (855) 375-4001
    +1 (855) 375-4001
    Click up if you have successfully reached Mr. Cooper by calling +1 (855) 375-4001 phone number 8 8 users reported that they have successfully reached Mr. Cooper by calling +1 (855) 375-4001 phone number Click down if you have unsuccessfully reached Mr. Cooper by calling +1 (855) 375-4001 phone number 25 25 users reported that they have UNsuccessfully reached Mr. Cooper by calling +1 (855) 375-4001 phone number
    Refinancing
    +1 (833) 353-0370
    +1 (833) 353-0370
    Click up if you have successfully reached Mr. Cooper by calling +1 (833) 353-0370 phone number 0 0 users reported that they have successfully reached Mr. Cooper by calling +1 (833) 353-0370 phone number Click down if you have unsuccessfully reached Mr. Cooper by calling +1 (833) 353-0370 phone number 0 0 users reported that they have UNsuccessfully reached Mr. Cooper by calling +1 (833) 353-0370 phone number
    866-964-5282
    866-964-5282
    Click up if you have successfully reached Mr. Cooper by calling 866-964-5282 phone number 0 0 users reported that they have successfully reached Mr. Cooper by calling 866-964-5282 phone number Click down if you have unsuccessfully reached Mr. Cooper by calling 866-964-5282 phone number 0 0 users reported that they have UNsuccessfully reached Mr. Cooper by calling 866-964-5282 phone number
    More phone numbers
  3. Mr. Cooper emails
  4. Mr. Cooper address
    8950 Cypress Waters Blvd, Coppell, Texas, 75019, United States
  5. Mr. Cooper social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024