MGC Mortgage
Reviews and Complaints

Please add me to the lawsuit. I have filed 8 regularity complaints against MGC w/CFPB. They don't govern Beal bank, the FDIC does. This is where ALL complaints must got. The FDIC supervises MGC Mortgage Inc, bank. Mgc has violated several U.S. Codes regarding my loan. Im currently looking for the right/best litigation lawyer that practices in this area. Mgc needs to be stopped but it's being fallen on deaf ears. I will not rest until justice has been restored from what I've been through with these ppl.. A thief shall not rest. Please contact me with any questions at [protected]@gmail.com

I purchased my home in 2001 and MGC Mortgage bought my mortgage from my lender about 5 years later.

During the pandemic I was approved for forbearance. When the forbearance ended I resumed paying my monthly mortgage in January 2022. MGC Mortgage accepted payment and then informed me that I had to complete a Loss Mitigation packet. I called MGC Mortgage and explained to them that I have had NO contact with the ex who I had purchased the home with in 2001 since 2003 and had no idea where he was. I was told that the modification would be based solely on my income. I completed that packet and returned to MGC. Approve April 2022.. Finally the paperwork arrived asking for me to sign. The paperwork also requested that the other borrower sign also, even though the modification was approved solely on my financial situation. I immediately called MGC Mortgage. I was told to have the co borrower sign a Quit Deed Claim, even though I explained that i had no idea where he was! I hired a lawyer to assist. My lawyer sent in the modification agreement with my signature and a letter explaining the situation and explained that he would be assisting me in trying to locate the co borrower in order to remove his name. No response from MGC. In August MGC accepted first payment over the phone. Received nothing stating modification was not in effect. Then I receive docs from MGC lawyer stating that they were accelerating my loan and would execute foreclosure in Jan 2023. I called and was told it was due to the missing signature. State programs were suggested. I immediately applied for HAF on 9/16. HAF has been trying to onboard MGC mortgage since September. I receive updates from HAF stating that MGC has not onboarded so my application is on hold. In the meantime, I am incurring late fees and the foreclosure is still on for Jan. I have called numerous times, nobody seems to be able to help. Emails have been sent to escalation department and promised call backs in 24- 48hrs- no response

Covid hardship caused me to ask for a loan mod in August 2021. Filled out and returned October 2021. MGC stalled for 8 months until April 2022 then sent me the loan modification papers to be signed and returned by April 20th, 2022. When I originally asked for help, I was told that I had to be in arrears in order to apply for the modification so I was $2000 in arrears and proceeded to pay as normal. Also, my 30 year fixed rate was at 4.7% in August 2021. By the time they got me the application in October, the 30 year fixed rate mortgage was 3.503%. In the end MGC made me wait until the interest went up-7 months and here was the "offer": 4.7% on 30 year fixed(the same as I was originally paying) and $100 more per month for 14 years. Today is the cutoff date and I'm I expected to begin the new inflated payments on May 1st. They have let me know that I have no choice but to sign. They are no longer answering my calls or emails. My husband is a senior and I am disabled and we are both on fixed incomes. God help us if this is the "assistance" we get from MGC Mortgage Inc. I am disgusted and depressed but I am also angry at the way I was treated. After reading the other complaints like mine, I am ready to begin a class action suit. If you'd like to join me I am Marji Williams [protected]. Looking forward to hearing from you.

My name is Shilana and every year I have to fight with this company to get anything resolved. It has really become a huge hassle. I have been approve financial assistance due to COVID and the program has given me money to pay my house note and this company denies the payments. This is a way for me to get caught up and to get back in a good standing to save my home for me an my family. This company has no care in the world at all for whatever reason they want to deny the financial payments. All they have to do is accept the money and they will be paid but no they refuse and its very upsetting. I work hard to keep a roof over my family head and to have a company deny payments is very upsetting and frustrating. It is like a slap in the face and they are saying id rather take your home from you than to accept money on your behalf to bring your account into good standings with us.

I have had a second mortgage through this company for a long time. I have been unable to login to the website for about a year. I was able to speak with someone 4 months who and they said to give it a few days and try again. Now I login and it says that my loan does not exist. And I am unable to get through to anyone o. The phone. I sat on hold for an hour.

This company called to inform me that my loan modification was approved December 16, 2019. To date I have never received the paperwork or packet that I was told I would need to sign and return to the company which outlines the terms of the modification. I have literally been calling two times per month since January 2020. I called today June 19, 2020 and again I am being told that the packet will be mailed to me and that a supervisor or account manager would contact me. This is the same thing they have been telling me since January 2020. This is very unprofessional and unethical behavior.

In Nov 2006 I purchase a home in Mass, shortly after my purchase I was sent several letters to send my payments to different locations across the U.S after several months of doing this ...MGC sold my home in an FL auction that an outside rep came to MA and locked me out of my house for days while I hired lawyers 9 years later MGC sold my house in an uncleared forclosure that the new owner for about 3 years still doesn't have a clear title. I have been wronged by MGC and I want in on this class action. Please contact me

MGC mortgage is a fraudulent company. Once they get their hands on your mortgage you are screwed! I want to be added to the class action lawsuit! Please call me. Susan [protected]. My email is [protected]@gmail.com In case they delete this... suekay6565 @ gmail.com. I was scammed by Countrywide mortgage and Bank of America. Now MGC. Robo signing, Mers, etc. I need help now! Please! Thank you.

Help! I need to speak to someone preferably someone who has authority to make decisions. I can never get I. Touch with anyone and when I do receive a call, the right hand does not know what the left hand is doing. I have contacted, written emails, filed complaints. Still, no one can tell me what's going on with my account. I filed Loss Mitigation Report in January 2019 and am constantly mailing documents they have already received. Meanwhile, my account is lapsing. This is not helping me financially. It's causing me due to congestive heart failure unnecessary stress !

Good Afternoon Mr. Bartholomew:

I am the Accelerated Analyst who will be handling your escalated concern regarding loss draft disbursement request for this loan. I will be your contact throughout the resolution of this issue and you may contact me by email or via phone at my direct line below at any time. I called you earlier today and left you a voicemail message.

I have contacted our Loss Draft Department regarding your request to have the full amount of $3, 680.00 released to your contractor to repair your window. They are waiting for approval on this request. I was told $1, 419.64 was already sent directly to your contractor.

I should have more information for you before the end of the day.

Peggy Mazzanti

REPLY BY FRANK BARTHOLOMEW

Peggy,

CONGRATULATIONS! You have just added another totally incompetent department to the mix. Accelerated Analyst is a nice title, does it mean your department can frustrate and infuriate the customer faster than the other areas of administrative incompetence? I refuse to take the time to list the unimaginable screw ups I have been forced to suffer.
I have spent hours, last time, 2 hours and 17 minutes on various holds and listening to totally incompetent individuals give me inaccurate and misleading information. I have had the misfortune to deal with: THE LOSS DRAFT DEPARTMENT, THE LOSS MITIGATION DEPARTMENT, THE CUSTOMER SERVICE DEPARTMENT, THE ESCROW DEPARTMENT!
MGC HAS EITHER FAILED TO TRAIN IT'S STAFF OR MANAGEMENT HAS FAILED TO CREATE PROPER COMMUNICATION VEHICLES AMOUNG OPERATING UNITS UNDER THE SAME DEPARTMENT.
After listing the endless incompetence, legal ineptitude and total inability to follow a simple procedure coupled with obvious administrative errors, Kelly in Customer Service simply said - I'M DONE, I DON'T WHAT TO SAY.

THE $1, 419.64 IS TO BE RETURNED TO MY ACCOUNT! THAT CHECK IS LOST IN THE MAIL BECAUSE SOMEONE WAS STUPID (HARSH WORD BUT DEFINITELY APPROPRIATE) ENOUGH TO USE THE FOLLOWING MAIL ADDRESS:
OLOMEW
2 SIMM DRIVE
NEW TOWN, CT
2 SIMM DRIVE IS A CORPORATE PARK, THERE IS NO COMPANY NAMED OLOMEW, THATS THE SECOND HALF OF MY NAME!
kELLY ASSURED ME THE CHECK FOR $3680 WOULD BE

This company is an utter disaster. My family home was lost due to a fire and they have failed to submit any checks from the insurance proceeds. My grandmother is in a rental and this company continues to give us the run around about the checks being submitted.

I am trying to find out our next steps. The contractor needs to be paid that they have done nothing to assist in this situation. It's been over 6 months and nothing.

They are a fraud and I think they may only respond to a lawsuit.

Be careful of this bank. They are liars and a fraud

This company is no less than dishonest in their business dealings and servicing customers. I began to notice payments being held, not posted to my bank for 3 to 4 weeks about 5 months prior. I always send payment the first of the month as I had experienced problems in the past where they added $10, 000.00 to the balance for being late. (still fighting on that one, ) Regardless of the date payment was mailed, it did not reach my bank for 3 to 4 weeks. I have always sent payment out before the 4th each month. A few months ago I began looking at retirement properties and thinking about moving to a new area. Two months later I received a late notice. Even though I sent payment at the first of the month. I tried calling the company but could only get a customer service rep who reported they are only customer service not working directly for MGC. 2 days later, payment was posted to my account. About the normal time they had been posting in previous months. About the 25/28th of the month, not close to the first part of the month. They informed me I was late, and they would transfer me over to a service to submit payment, with a fee attached. I was informed I had this option, or risk loosing my home for "non-payment". I had used the online payment option before, however, I began receiving calls about refinance, and my email was filled with the usual junk mail regarding mortgage loan options. One thing strange about the first call was I immediately received a call from the same area I send mortgage payments saying they were calling to see if I was interested in saving money on my mortgage. When I questioned the caller, they became insistent I give them my name and continue the call. When I asked again, they hung up. You cannot speak directly to an MGC representative when calling any of the listed numbers. And when you do get someone on the line, they are instructed to either transfer you to the payment service. (with a percentage of the payment as fee) or inform you of the ramifications if you do not accept. . In my opinion, they are monitoring customers through an outside service. If you are looking to refinance to get away from MGC, they receive that information and begin the "late payment routine" to prevent you from obtaining a refinance. Why would you receive a call to see if you "qualify" for a mortgage after calling this company? Its a scam, and the only way out is to sell, sell, and hopefully not have your mortgage picked up by this company. I've hired an attorney and doing whatever I can to expose this company. Who by the way are probably involved with this complaint site.

I have had problems with this company in the past. My main concern is that they do not report my payment history. this is hurting my credit score.
I pray that wee are able to obtain a creditable lender that is willing to refinance our mortgages. We deserve it . Please if there is a mortgage company . please post. My mortgage was sold to this company. I did not ask to be in this situation. please Help.

Every year I spend my time on the phone and get 2 or 3 letters from MGC Mortgage that they have not received my insurance certificates from Liberty Mutual. I know Liberty Mutual has sent them because they send me copies. It seems to take several months before MGC Mortgage acknowledges that they have received them. By that time, they have threatened to add on their own expensive fire and liability insurance to my mortgage payments.

I am a real estate agent wanting to present a short sale offer for my client whose loan is through MGC. They told me He needed to fax a letter saying im allowed to be filled in on any loan info so we have multiple times - only to keep being told you guys havent received it. This has been going on for over a month now and is becoming a little ridiculous. The fax number we have been using, which we have also been told many times is correct, is [protected]
My clients name is Jimmie foote and his loan number is [protected]. I need some one to contact me immediately, as well as contact him for confirmation i am allowed to be on his loan info. His number- jimmie foote, address 903 22nd ave, is [protected] my number is [protected] my email is shevi.[protected]@bhhsamb.com. Hoping to hear from someone immediately. Thanks

The last three or four months, I no received my statements of acct, and MGC is not processing the automatic payment for my loan. Please sent me an statements to my mail address: Lorenzo Rodriguez HC-3 Box 9206 Comerio P R 00782 or to my email: [protected]@sarcopr.com.
Remember: Acct. number [protected].

Thanks:

Lorenzo Rodriguez Santiago
HC-3 Box 9206
Comerio P R 00782

I am currently trying to purchase another product and to my surprise they pulled my credit score and MCG Mortgage, Inc. was not reporting on any credit bureau. This is hurting my score so much where as I'm not able to secure this new line of credit with another company or at least with a decent finance rate. It should not be legal and we should start a class action law suite against this company. Everyone should report them to the BBB and your Attorney General where you live. I'm sure I'm not just speaking for myself but a persons mortgage is the highest amount on ones credit and to not report this is not right. We want be able to refinance our homes or get new lines of credit with a low finance rate. This is not any way to conduct business. I will be contacting my people first thing in the morning. It has not been reported since 2010.

This mortgage company refuses to grant mortgage modifications however constantly ask you to fill out mortgage modification forms . The amount of my mortgage is barely decreasing. I do not understand how they applied my monthly payments. They refused to report my mortgage payments to the credit bureau so that I will have the credit rating to shop some where else for a mortgage

My father used to own this home/land. His mortgage is through MGC/Cenlar. We took over the payments after he passed. When I lost my job in 2013, my husband had to take a non-traveling job to stay here nights, which greatly reduced our income. We got behind on payments. I have submitted documents requested from MGC/Cenlar 3 times! I get the same response. "We never received them" "They're incomplete" "We need more documentation" They're also asking for a copy of the deed to the land/home. According to our county clerk, this is a HIGHLY suspicious request for a mortgage company to make. They have given me and an agent from Navicore Solutions the run around since January of this year. We are so afraid that we're going to lose our home because these people can't get their heads out of their behinds long enough to communicate! When I call MGC and give them the loan ID that is on the monthly bill...they can't locate it! How crazy is that?!