Graduate Management Admission Council [GMAC]
Reviews and Complaints

Terrible company - overcharge for products that do not work.

I paid ~$300 to schedule the GMAT exam and an additional ~200 for practice materials. With 2 months to my exam and the plan of taking one of 6 practice exams per week, I had plenty of time.

However, the practice exam platform (Bench Prep) continuously failed and had errors, causing me to have to contact the support team at GMAC in excess of 6 hours' worth of time over a course of a month and a half. Given all of these issues, I had to pay an additional $100 to reschedule my exam to a later date.

The company refused to refund me my money, and they took days if not weeks to resolve issues with the practice materials.

I informed Examity and MBA.com (on Wednesday) of the planned electricity cut in Johannesburg, South Africa and asked that I start the exam earlier on the same day in order for me to be able to finish the exam. Examity told me that they have no power to give me a new time slot and that I would need to reschedule the exam. Rescheduling the exam would be at a cost of $150.

MBA.com did not even bother to give a proper response. I only got an automated response.

I don't quite understand how I need to pay to reschedule an exam for something that is out of my control. I also don't understand how these organizations can be so inhumane as to not understand that there are powercuts in the world and the students have no control over this.

We are expected to write these exams at home and pay for the additional costs that come with it yet there is not even a discount on the exam fee.

When we come into issues that are out of our control they say "we understand but we can't do anything". If you can't do anything as the organization that arranges these exams then who can? So all you want is money? No regard for the people who are writing these exams?

Friday comes and after over an hour discussing and explaining to the moderator, I had to continue with the exam. I only managed to write the exam for 45 minutes before the power cut. Something that could have been avoided had they had enough heart to let me start the exam at 10AM as I had requested 2 days before the GMAT exam.

Hi, I need to make a complaint about Pearson Vue and the executive assessment testing experience and customer service. The testing policy and customer service made it difficult for me (a minority & currently pregnant) to go for higher education. After studying for the executive assessment extensively, I booked my exam in Canada while visiting family. I went to the testing center with my US driver's license (matchese with my profile name and is my married name). The lady at the testing center took 30 mins to reject it and said I have to get my Canadian passport and marriage certificate. When I returned, it was not accepted. She said to reschedule the test and when I tried again and file a case number. I got an email saying I have to revert back to my maiden name, which is not the name I am using. The person on the call has conflicting info with the testing center and would not return my money back and give any resolution. In the meantime, I'm spent about $800 for two tests. One I did not do and the other, they cannot tell me if I can take it or not! This kind of policy combined with no escalation to someone with a common sense makes it difficult for me to attain higher education. Why does the policy discriminate against a married woman like me? Even government institutions accept my US id: for example: my us driving license can be used in Canada to drive. I can use my Canadian passport with my marriage certificate as an ID at the airport. This is really terrible for people who are just trying to learn. I would like my money back and I would like the policy and customer service to change so that it is supporting women trying to get an education.
Case number: [protected]

I took an online GMAT exam 2 months ago and it got annulled due to technical error after the GMAC team analyzed the recording of the exam. The test report on the website shows technical error. Since, it was the second attempt that got annulled due to technical error, I could not register for the exam again. Now, it has been too late because the college applications deadlines are over. As a result, the GMAC team had started a request for refund and directed it to the examity team. But it has been a month since the request was made and I was supposed to receive the refund within 5-7 days. I have been continuously writing to the GMAC and examity team in the corresponding and other mail chains, but I have not been getting any reply. I even tried calling the examity team, but the number was switched off. After writing multiple times, I received an email from the examity team, stating that they do not handle the refund procedures and it will be taken care of by the GMAC team. After that, I contacted mba.com through their website and other sources and but not getting any replies. My whole exam fee is a waste now due to the technical error of the exam provider.

Request number - 187272

Please find other details below-

GMAC ID : [protected]
Appointment ID : [protected]

Date of Incident: Saturday, January 23, 2021
Attempting to get release of lien from GMAC. I called and they directed to their online services. The charge for release of lien was for 23.00. So I began putting in needed information. The First off system stated that my e-mail was not valid. I checked typing, and it was correct but I deleted and put it back in. E-mail accepted. Then I inputted my debit card information. Systems stated that my debit card was invalid. Again, I check my typing. Nothing wrong but I inputted it again. It didn't accept. I inputted once more and it accepted. There was three (3) shipping options 1 overnight, 20 2 days after and 3 USPS.
I chose Overnight for 14.95. However, when I proceed for check out, it showed 55 cents for USPS. Now who the heck wants that. I tried to go back but it wouldn't. Now I have to wait GOD knows how long and I was trying to sell it to someone next week, but without proper paper... I will gladly pay the shipping fee, but the system won't allow. Also, I don't want to have on my record that card was declined twice when the system kept backing me out (card definitely valid.

Please can I raise a PPI complaint in relation to a mortgage that I held with you back in the 1990's in the UK

My full name is Elizabeth Bishop
DOB - 04/09/1972
Previous Addresses:
17 Peach Croft, Northfleet, Kent, DA11 8ST
113 Lower Higham Road, Gravesend, Kent, DA12 2NQ
62 Frobisher Way, Gravesend, Kent, DA12 4RA

You can respond to my email address - [protected]@aol.co.uk

Many thanks
Elizabeth Bishop

Since I have owned my truck it has made clunking noise from the rear coming from the rear leaf springs. I have taken it back 3 times to dealer and they have done everything they can to alleviate this issue. They greased them, retorqued them, even jacked the rear end up, changed the u-bolts, and retorqued them. The only thing left to do is change them out. My truck is now out of warranty. I have 24, 000 miles but it is over 3 years old. I kept waiting for GMAC to come up with a fix being as this is a common problem. I can't take the clunking anymore!

My mom has a 92 olds cutless ciera s. she can not drive anymore so I took over the car. I can not get a title for the car because gmac is still showing a lien on the car. it has been paid off for years. I need the lien released so I can get a title asap?

I stay exactly 30 days behind on my mortgage payment. I had some health issues in the past that caused me to get behind for one month. I pay my mortgage payment 30 days late every month because I don't have the $1076.00 to get caught up. Each month I am paying them $34.00 in late fees. They call me all the time. The reason they do not care about whether they take your house or not. When you take out the mortgage, you pay home owners ins, and you pay something called Mortgage insurance. You have to pay for the first 10 yrs of the loan. This is a insurance policy for the lender that you pay, covers them if you default. So if you default they are insured, plus they can then sell your house for what ever amount they can get for it and still leave you holding the difference. This is why the mortgage companies don't really care if you are having trouble or not. After ten years the ( MORTAGE INS) will no longer be due and that amount will come off your payment. Look at your escrow and see. You have property taxes, then you have homeowners ins-which protects you & their investment, then you will see Mortgage Insurance. You are paying insurance in case you default, it covers only the lender. When I think about paying extra on my loan, there is no where to add it in, except as extra principle, which would not change your note. I told them, if I could pay extra $200 per month for 10 months or so, I could have the extra note paid, but they don't want to work with me that way. Its all or nothing. So I pay them late with late fees every month, hurting my credit, and they are making extra money off me in late fees. These people are not nice and they will harrass you.

We have a really unique issue with gmac, they are attempting to steal our property. We had a 30 year variable mortgage loan through security pacific bank entered october 6, 1977. It has been passed over the years to wendover bank and then to gmac mortgage. We have never remodified this loan in any shape or form. It became difficult for me to make the payments at the beginning of this year, so gmac was discussing a remodification so I could make the payments. During my research of the loan, I located the original loan documents, from security pacific bank and according to the date on the loan agreement, this loan reached full maturity october 6, 2007. We have overpaid about $20, 000. I researched online and an attorney had suggested that I ask them to produce the note. They sent me a part of the loan agreement, which didn't include the 360 month loan terms, and a piece of paper with stamps on it, attached. None of the stampings even say gmac mortgage company. What a joke, who do they think they are kidding? Gmac has since sent a deficiency notice and started foreclosure proceedings. My father, who holds the mortgage, has since sent this letter to them, demanding the appropriate paperwork, all overpaid funds or we will be filing a legal complaint. I also gave a call to gmac, and according to the lady I talked to yesterday, gmac is trying to find paperwork to claim that this loan was extended to a 40 year loan. That is impossible. This is such fraud! I also got a notice in the mail that gmac, along with a whole long list of other banks, are filing for bankruptcy protection. Doing research online, I found an attorney who suggested I send a letter to the bankruptcy court, which has added me on to the list of objecting parties to the bankruptcy action. The bankruptcy date is scheduled for july 24, 2012.
Depending on their written response, I will be hiring an attorney.
I believe gmac has been acting deceptively and illegally for many years. I know I am not the only vicitm, but these life-ruining crooks must be held accountable. They prey on homeowners that outright own their property. I don't understand how these people continue to get away with this. If I get a decent resolution, I would love to help other victims escape their greedy grasp.

Attention, anyone haveing problems with gmac now ally please contact me at [protected]@aol.com. I have evidence and information to give to you to help you fight this company and poss save your homes, the subject is on late insurance payments, misapplied funds, etc this is free info and evidence.Iam about to post it on the internet to take down this dirty company.

In the month of June 2011 I was out of work & behind on my truck payments. So when I returned to work in June I wired GMAC/Alley $2, 700.00 I owed then $2, 600 +/-. At this time I was all caught up on my account except for repo fees which I was told would be put on the back end of the load, which they were not!

On Friday Nov.4th I was notified by Alley/GMAC they were going to repo my vehicle if I did not pay $2, 800.00 in the next four (4) hours! Since I had not made a payment since June 2011. This was not a true statement. I told the woman that I had paid $1200.00 on June 29th for the month of July, August & part of September since I was going to be out of town I had paid the payments ahead so I wouldn't have to worry about the payments. She told me she could see the note in the computer but the payment was not posted to my account that way. The payment was posted all as interest only! And there was no way to correct it now. At that point in time I contacted the person with Alley that assisted in making the payments in advance. He told me he couldn't help me since my file was not n his office. But he would note it in the computer that I had contacted him. On Aug 31st: I called due to the fact that the on-line loan payment balance was not correct. When I spoke to Jeff he told me that it's okay it will catch up and that they had been having computer and phone problems. Well I said I would pay the balance for September on 08-31, until they could get the balance straightened out. he said that was fine.

On Oct. 10th I received a phone call the woman told me that I needed to pay $ 140 + dollars to catch up my payments. I explained to her what happened. There was no luck in her helping me. But I sent a payment of $150.00. On Nov 4th I promised I would call Alley back by 1:00pm when I did I requested to the lady handling my account to please issue me a deferment since I was told I did qualify for it, and that should give both of us time to figure out and request that the payments be posted to the account correctly. She then passed me to a supervisor. The Supervisor was very rude when I tried to explain the situation and insisted that I post date a check for two payments in order to qualify for the deferment. Well I said my payment is not due until today Nov 4th, and since you want me to pay by 1:00pm I can not do this since I will not have a check until 430 -500pm the supervisor then stated to post date a check for two payments to be deducted at mid-night I said no, I would not do that because my bank is not open on saturday, and then the supervisor became very up-set with me you could tell in her tone of voice, and I requested to make one payment in order to qualify for the deferment and she said no. So now I went to trade the vehicle, which I can not do since my credit now indicates 6 months behind!

No one will listen and no one will help! And what makes this situation even worse, most of the time you can not understand what the person is saying due to accent from the GMAC/Alley office. And when you request another person, their tone of voice changes and at times you get disconnected.

This whole mess has been very confusing! Everytime you talk with someone in the Alley office you receive different information.

After many months of being very ill and having several surgerys I finally decided to accept the $200.00 loan modification that GMAC was offering me. Since I had missed the 2 previous offers by being in the hospital I begged many of the employees at the GMAC offices in Waterloo Iowa to help me I now had over $42, 000.00 in medical bills and after filling out yet another set of papers I am being told that it doesn't really matter how much you owe your mortage modification is based solely on a formula.On a FORMULA! not on all the paperwork that I was required to send to GMAC but some damn formula. I didn't want to file bankruptcy I felt that I could work this out due to GMAC receiving the huge loan from the Federal Government they would work with me . NO, NO, No,

I was told to send in the cashiers chech via Fed-ex overnight that GMAC would check the mail every morning prior to the sell date. LIAR, Liar, pants on fire, you liars! You got my cashiers check, cashed it and sold my house what a bunch of LIARS ! Sleep well, may you all rot in hell!

Money debited/credited to bogus categories over the years. Some of these charges have been brought to GMAC's attention repeatedly; still uncorrected. Their cryptic DOS based summary statements don't help.
02/01/02 Late Charge 194.16
03/19/02 Part Pay Susp 508.37
02/01/02 Pty Excptn Susp -476.01
02/01/02part Intl Susp 32.36
02/01/02 Part Intl Susp 476.01
08/07/02 Fee/Cost Disb -57.00
08/07/02 Fee/Cost Disb -400.00
05/09/03 Bky Prepetn Sus 64.13
05/30/03 Bky Prepetn Sus 144.00
07/18/03 Bky Prepetn Sus 60.53
07/25/03 Bky Prepetn Sus 780.00
09/01/03 Part Intl Susp 49.86
09/05/03 Bky Prepetn Sus 38.38
10/23/03 Bky Pstpetn Sus 791.56
10/30/03 Bky Pstpetn Sus 38.38
12/26/03 Bky Prepetn Sus 38.38
07/26/05 FeeBilled 150.00
07/26/05 FeeBilled 575.00
07/26/05 FeeBilled 30.00
07/27/05 Misc Receipt 57.57
Payments of $381.50 made on 8/15/05, 9/15/05, 10/15/05, 11/15/05, 12/15/05, and 1/15/06 - how were these applied?
09/20/05 Fee Paid 75.50
09/20/05 Fee Paid 150.00
09/20/05 Fee Paid 118.00
11/21/05 Prev-Misappl -384.39
05/04/07 Misc Receipt -487.00
05/04/07 Fee Paid 457.00
05/04/07 Fee Paid 30.00
05/04/07 Misc Receipt 373.81
07/11/07 Late Fees 176.29
07/11/07 Fee Paid 156.95
07/11/07 Twelve charges of $15.00 apiece for late fees on this date, total $180.00
07/01/09 Misc Receipt 42.17
01/01/10 Unapplied 301.71
12/01/09 Unapplied 459.00
10/01/09 Unapplied 301.71
09/01/09 Unapplied 314.54
04/01/10 Fee Paid 400.00
04/01/10 Misc Receipt 25.00
03/01/10 Unapplied 458.96
08/01/10 Unapplied 800.56
09/01/10 Unapplied 800.56

What the hell does "fee paid" mean? Paid for what? How can you take my money and say "Unapplied"? You applied it somewhere or it went in someone's pocket, I'm sure! Look at 7/11/07 - TWELVE late fees on one day! I brought that to their attention in 07 and it was supposedly "fixed"; now here it is again. All those "Bky Prepetn" and "Bky postpetn" things in 03 would moke sense; except we weren't going through bankruptcy. I don't think customer service can possibly be of any help because A) they're all in Pakistan and B) all they've got to look at are these damn cryptic comments that make sense to no one!

Our insurance is with The Hartford; that company raised our premium from $770 to $889 per year. After contacting them I agreed to increase my deductable which resulted in a new premium of $768 per year. I then made a courtesy call to GMAC to inform them so as to try and head off a payment increase. It did no good and our payment increased by nearly $25 per month.
I made 4 phone calls GMAC. On the final call, I was transferred back and forth between the insurance department and the escrow department at least 3 times. One customer service representative set up a 3-way conference call but immediately disconnected himself after the person in customer service began speaking. I asked for a supervisor and asked that she simply look at the facts showing that GMAC had received notification of the insurance decrease and that a manual escrow analysis was warranted. She set up another 3-way conference call promising to stay with me, and promptly transferred me instead. The last customer service representative agreed to implement a manual escrow analysis and assured me the payment would revert to the original payment of $1218.28. This last phone call took nearly 40 minutes.
Today just I received a letter stating that my mortgage payment has been adjusted per my request. It then listed another new payment amount. This new payment is still higher than it was. There is no reason to add to the escrow when my insurance premium is lower than the previous year’s premium. GMAC has already increased the escrow in anticipation of increased property taxes even though ours are projected to decrease substantially. (I called about that too and was told no manual escrow analysis could be done)

Coffee Machine Sellers Beware! I was Cyber bullied, verbally attacked and several attempts were made to destroy my company . The culprit is Advanced Brewing Machines, my mistake… selling Coffee machines at a lower price. The entire company from top to bottom is aware and condones the behavior.

I fave this company $1000.00 marketing fee for my timeshare property. They said they had 25 business that were interested in rent my property and need to give let the money and my timeshare would be rented within a day. I tried calling the company back on several occasion to cancel my marketing fee however the customer service staff kept hanging up on me. By the time my letter reach the company to cancel it was to late, three weeks had gone by. This company has never contact me since I gave them the money and now I can't even reach anyone about this product anymore.

GMAC is not going to help anyone to modify their mortgage if they don’t have to. Look up who owns gmac. Our tax dollars own over 70% {us treasury} and we can’t get help? General Motors and Ally Bank also own part also. We can’t hurt gmac but we can stop buying GM cars and not have any dealings with Ally bank. Wake up gmac/ally bank. We should never helped the banks, they would now be in our shoes trying to save their homes. Wake up gmac and ally banks! This isn’t going to help the situation and only creates more problems for us.

GMAC is a perfect example of what is wrong with our world. They have lied, procrastinated, avoided, bullied, intimidated and seem to relish in the misery they are causing us all.
I have been trying for 2 years with the help of a VA loan counselor to come to a resolution that did not include losing my house. Their most recent response was to send another notice of foreclosure sale WITH THE WRONG PROPERTY OWNERS NAMES (mine) AND AN INCORRECT PROPERTY DESCRIPTION FOR A PROPERTY HUNDREDS OF MILES AWAY!
I am not giving up and they will have to peel me off my front porch before I let it go to this heartless corporation.