Ned Stevens Gutter Cleaning & General Contracting
Reviews and Complaints

Yes. They did that to me. I wish I had read your review. I caught the worker red handed when he tried to loosen the screws with a power screw driver, so that the gutter pipe would appear to sag and used that as an excuse to replace

Hired them to clean gutters on first and second story in Fall 2011. They cleaned the first floor and shot all the debris down the leaders and into the tubes that are in the ground to carry water away from the house. When I inspected their performance, I saw that the tubes were jam packed with debris. I am unable to check the second story. I called them back to clean out the debris. I was unable to be here for when they came back, but they said that they cleaned the gutters again, but they didn't clean out the debris. Now I have to hire someone to dig out the debris in the tubes. Also, on the receipt which is computer generated, stated that I need new gutters, (for $1300) and that the angles were wrong. This receipt was generated at their office prior to them seeing my house! They are apparently scam artists looking to rip people off. Finally, after telling them I do not need their services ever again, they keep calling and hanging up the phone when I answer.

I have a very difficult time believing your review. I get the feeling you are perhaps a competitor looking to give us a bad reputation. We do guarantee EVERY job we perform, 100%. If you would contact us at nedcust@nedstevens.com I would be happy to review your actual account, your history, and have a QC Manager at your home to meet with you. We take our job extremely seriously, and any crew who performed work like you described would be immediately terminated. Every employee goes through rigorous training and each is hand selected for this job -- the rest go to work for our competition. Again, if you truly are a customer, let us know and we will figure the entire thing out ASAP.

I handled this account personally and this is 100% untrue, as such I am sorry for my tone below, but this review is very disturbing.

First of all, the young lady on the phone NEVER ONCE raised her voice. All calls are recorded and we have the proof. She was honest and fair, and eventually had to defend herself from an extremely “aggressive” person (which is the nicest way to describe this customer). NOBODY has the right to speak to a customer service representative in the manner he did, and she was, correctly, defending herself by saying she doesn’t deserve to be spoken to in that manner. I am proud of her for not just letting someone speak to her in the manner he was speaking. If you want to know the facts, CONTACT ME AT NEDCUST@NEDSTEVENS.COM, AND I WOULD BE HAPPY TO SEND YOU THE ACTUAL RECORDING OF THE CALL. YOU CAN HEAR THE PROOF FOR YOURSELF.

As for the cleaning, we clean, flush and inspect all gutters and leaders. This customer lives in an area with woods all around his home. His gutters were last cleaned on March 25.

He says in his review that he noticed the problem in March, however he never contacted us to report the problem until June 2? Why did he not call us in March, April or May when it rained if he had this problem all that time? The reason is simple: the gutters were not clogged until after the Spring debris fell in mid-late May, and the customer needed a cleaning (like everyone else). Why were the top gutters dirty? Because they are the top gutters – they collect the debris that lands on the roof and gets washed into the gutters.

Nevertheless, in spite of his “aggressiveness”, I personally offered 3 options 1) move up his June cleaning to ASAP, 2) come back and clean as an extra cleaning for free, 3) have a QC Manager out to inspect and take pictures. With me, he refused all 3. I outright asked “what can I do to make you happy?” His response was that he wanted his plan cancelled, and has now chosen to go to the internet to complain.

Interestingly, we had been cleaning this customer’s gutters for years, and he has never levied a complaint once. Why this time? Because the debris fell early -- something he refuses to understand.

So everyone who reads this review knows what we are seeing every day, I have attached pictures of debris found in gutters in May. The house in this picture was cleaned in March also, and claimed that the gutters were overflowing in the rain in May. After seeing these pictures, the customer learned about what had recently fallen, and thanked us for our quick response.

We are A+ rated by the BBB. If we make a mistake, we admit it. We work very hard to make people happy because we love what we do and we have a passion for gutters. We are here to earn your respect, so contact us any time to discuss any questions or comments you may have.

While I am sorry that any customer is ever upset, this is absolutely not true. We had 2 separate and distinct conversations with this customer where he clearly authorized service. All we did was EXACTLY what he asked us to do. ALL COMPANIES record calls for Quality Assurance. It is instant replay. We know exactly what was discussed with the customer -- which protects BOTH the business AND the customer. The facts are the facts. If anyone would like to hear the 2 calls, please call and ask for the office manager, and I will send you the calls to hear. You can be the judge. As for the telephone staff, all we do is offer services that are necessary for proper maintenance. Every customer decides if they want our offered services. If they don't want them, we don't provide them. If they do want them, we do provide them. It's really that simple. When offered the call for his review, this customer declined to hear it. Why? Again, anyone who would like to hear it can simply call us at 800.542.0267 and ask for the manager, and we will let you be the judge.

I am sorry you are upset. We have tried using every 'gutter caulk' on the market. If we could caulk every leaky gutter, we would do it. The problem is that it does not work, and we end up coming back time and time again to re-seal. It's like putting tape on a dusty table-- it will never hold. We only fix things the right way, and when it comes to leaking miters, unfortunately that means they have to be replaced. I assure you that we would make much more money in sealing everyone's leaky miters with a quick fix. But if I can't guarantee it, I don't do it. As for service plans, yes we offer them to all customers as a matter of routine, as it is what is best for them to avoid gutter problems. However, not every person wants one. I am sorry if you think we are being too assertive in doing so. We take this stuff pretty seriously and we feel it is our job to teach people what we have learned over the course of 47 years of only cleaning gutters. Again, I am very sorry for upsetting you!

I am afraid this is no bogus complaint, at least as it pertains to trying to sell customers additional work. Ned Stevens telemarketing is aggressive in my opinion. While I have no complaints about the actual cleaning work performed, Ned doesn't like that fact that I am not on a service plan. And at each cleaning request, I have to get the service plan pitch when I call to schedule, and then they call me up after to make the same pitch despite me repeatedly telling them I'll call when I determine the gutters need a cleaning. Also, because my gutters drip at the corners, each time they clean, I get a call that my gutters need to be replaced. Never-mind that these gutters are relatively new, and there is such a thing as "gutter caulk", Ned keeps telling me the only sure-fire way to stop the leaks is to pay approx $2, 000 to have the relatively new gutters replaced, and then Ned will gladly guarantee the gutters against future leaks. Gutter caulk, Ned says, doesn't last. Well, that's true enough, but gutters don't last forever either, and it's sure a hec of a lot cheaper to goop up the corners than it is to drop 2 large to stop some dripping. So Ned, since you read these complaints, you can read my typing: I am growing very weary of running the sale pitch gauntlet when I call for service, and I seriously thinking 2010 was your last year servicing my house.

This is a bogus complaint from a competitor. We have been in business since 1965, we are A+ rated by the BBB, and nominated for the Honor Roll on Angie's List. We report gutter problems that we find and we call every customer whose call we missed. We take gutters seriously so that you don't have to. I challenge this "person" (who has only ever registered one complaint, in OUR name) to call me.

I received this today (copy and paste verbatim): "Ned---We received excellent service today--- very professional, thorough, and friendly. We are very satisfied with your work!" I received this earlier (copy and paste) "Your level of customer service is EXCELLENT! Thank you!" And recently received this (copy and paste verbatim): "Thank you for your commitment to great service - that's why I never hesitate to renew my contract! The leaves are all down now, so when your team is in this vicinity, I would really appreciate it if they could give the gutters a final clear out." I received this one a few weeks ago (copy and paste verbatimredacted to remove employee name and cust address): "Today I signed up for service to my gutters at 2 locations (the operator)was very nice, courteous, informative and professional. He is a VERY good representative for your company." And, I received this recently (copy and paste verbatim) " your company is excellent, especially for a seemingly impersonal industry where you never talk to or even see the service tech, but its always good, clean, & efficient. Gentleman on phone is always pleasant and gets the job done. Thanks so much. As long as that continues, I have no reason to go elsewhere. Happy Holidays!"
We know it is not possible to make every single customer happy, but we absolutely TRY. I am sorry each of you are upset, but if you call and ask for the manager, I will figure it all out once and for all.

ned stevens gutter company is the worst company when it comes to customer service. after installing a l shaped gutter, the bend has leaked since the 2 month mark. i had called 3-4 times with no call backs. i have spoke to someone in the office in fairfield nj, and was told someone would call me back, didnt happen. i gave up and figured them just to be the lowest company, one that installs and leaves you hanging. Another contractor came and said the gutter was at a poor angle, had to add 6 nails, to lift the gutter, and said i should simply replace. I finally had someone call back, and plays the game, oh its been too long. i say, what happened to the first 4 times i called with no call back, he says we dont show records, and can't replace. So if you are looking for a quick fix, and left with problems, this is the company to deal with. This is the type of company who wants in and out as fast as possible and to collect your money, its been leaking ever since.

that was what I had suspected when I had them to my premises

Crew came to clean gutters and thought no one was home. spent 5 minutes on roof and left, were supposed to clean all gutters and flush with garden hose, never even turned water on. Wife was home and saw the whole thing. they came back to finish job and were kind enough to not charge for the first visit, lolol

This company purposely damages gutters or roof tiles so they can offer you repair from them, or someone they are tied in with. They are complete crooks! Most of the workers pretend to do the job, while they are really lurking around your back yard. And there was also an older man who would tell you that you have a leak, when all it was, (((( trickling water)))))) Do not trust this company. And they also take advantage of the elderly as well. SHAME ON YOU!

Too many complaints to ignore..."if it walks like a duck, smells like a duck, etc., " CAVEAT EMPTOR !

I impressed by the quality of information on this website. There are a lot of good resources here. I am sure I will visit this place again soon. Gutter Repair

While we are sorry you are upset, our prices have to be fair to BOTH of us. We cannot afford to lose money on a job, and still provide the level of quality that comes with our 48 years of experience and A+ Rating. I think you would agree that price is important, but quality is everything. Our price is commensurate with our level of quality. While other companies clean gutters for less money, they are not insured, they do not guarantee their work, and their quality is awful. Again, we are sorry to have upset you. We are just being fair to everyone involved.

i have been using NS for the last four years. I scheduled the spring cleaning a couple of weeks or so ago. A couple of days before they were supposed to come out, i got a call and the rep told me they had to increase the fee by 80%! NICE JOB NS! YOU JUST LOST A LOYAL CUSOMTER!

We can't make everyone happy, but we can try (and yes every single gutter cleaner is an employee--not independent contractor--and every one is clearly documented). What I said is 'what does it matter that they don't speak English. Most of our grandparents didn't speak English either, and they not only worked hard, but were APPRECIATED by the people who they worked for).
I received this review recently (copy and paste verbatim): "Ned---We received excellent service today--- very professional, thorough, and friendly. We are very satisfied with your work!" I received this earlier (copy and paste) "Your level of customer service is EXCELLENT! Thank you!" And recently received this (copy and paste verbatim): "Thank you for your commitment to great service - that's why I never hesitate to renew my contract! The leaves are all down now, so when your team is in this vicinity, I would really appreciate it if they could give the gutters a final clear out." I received this one a few weeks ago (copy and paste verbatimredacted to remove employee name and cust address): "Today I signed up for service to my gutters at 2 locations (the operator)was very nice, courteous, informative and professional. He is a VERY good representative for your company." And, I received this recently (copy and paste verbatim) " your company is excellent, especially for a seemingly impersonal industry where you never talk to or even see the service tech, but its always good, clean, & efficient. Gentleman on phone is always pleasant and gets the job done. Thanks so much. As long as that continues, I have no reason to go elsewhere. Happy Holidays!"
We know it is not possible to make every single customer happy, but we absolutely TRY. I am sorry each of you are upset, but if you call and ask for the manager, I will figure it all out once and for all.

I am seeing a horrendous pattern of Ned Stevens being a fraud...If you search Ned Stevens all you find ins mincontent and the same sad sorry story...STAY AWAY!

Ned Stevens is cheaper than most because they use illegals that don't speak English. Then when you tell Ned that you don't do business with companies that hire illegals he asks "what does it matter?"
A real arrogant, aggressive man that owns this place. He's a jerk and I would NEVER use them again

I received a bill today claiming they (Ned Stevens) cleaned my gutters on 3/10/10. First of all i was home that day and nobody cleaned any gutters. Second the gutters were overflowing with debris it was clear they were never cleaned. After my husband argued for 1/2 hour with no results- we told them to stop by and look at the gutters. They did and then claimed the worker must have went to the wrong house. They then asked if i wanted to still have my gutters cleaned. I said NO WAY!
In addition the picture they claimed the worker took of the clean gutters was unable to be found once they showed up at my house. Sure there never was one!

I have also had a problem with Ned Stevens in West Chester, PA. They called me on the phone to ask if I wanted to be on a service plan. I VERY CLEARLY stated I was not at all interested in being on a service plan. I told the gentleman that they could call back in late Fall to see if I was interested in their service. The gentleman continued to talk about what would happen with a service plan if I desired one--I listened but NEVER agreed to be on a plan. Ned Stevens workers just showed up one day (about a month later) and claimed to clean the gutters (which I had cleaned about two weeks prior) and left a bill. I refuse to pay for a service I did not request and a service that I had done two weeks before they claimed to have done the cleaning. Ihave sent a letter staing my position and called several times to speak to customer service. Ned Stevens is still sending a bill--I consider it harrassment at this point since they have a recording that clearly states I did not want the service and signed no contract. Do not use this company!

I handled your account personally. You called us 3 times to see when we would arrive, and you were SPECIFICALLY told we were coming late due to the snow! You knew in late December that you were on an automatic schedule and that we would be there as soon as the weather permitted. Additionally, we sent you a letter, explaining that we would be late, and the reason we would be late (weather). Yet you never cancelled with us when you hired someone else. So, we did the work as promised. The consumer affairs board agreed with us that we did everything we could have done, and in fact convinced you to pay us for the work perfomed. We are an honest, hard working, family owned company. We have been in business, working 7 days a week, for 44 years. I don't know what more we could have done for you to make you happy.

We do not and would never hire a "day worker." Our staff is THOROUGHLY trained and we have full time QC Managers whose job it is to inspect jobs that are done to make sure the crew did a great job. We can certainly put you on our "do not call" list, and we won't call again. However, if we did appear, there was a reason. We only perform work which was authorized. While there is a chance you forgot that you pre-scheduled your next service (as most customers do for convenience), there is no chance we would ever forget-- it is our job to remember! We are A+ rated by the BBB for a reason -- we work very hard to make all our customers happy. Please call us today if you wish to be taken off our call list, as the anonymous nature of your complaint makes it impossible to locate your account. Lastly, remember that the review on top that started this whole chain of comments, was a FAKE POST from a competitor.

This company is hoaky in its business dealings and continue to call with bothersome unwelcomed calls. They contiue to call you even after you tell them to lose your number.They cleaned my gutters and then sent a cleaning crew without permission on later date. Terrible customer service and rude personnel. They try to intimidate into paying a bill you did not order. Their field personnel did not speak english and wore no uniforms. Look like they hire day workers and not trained personnel.

I received this today (copy and paste verbatim): "Ned---We received excellent service today--- very professional, thorough, and friendly. We are very satisfied with your work!" I received this earlier (copy and paste) "Your level of customer service is EXCELLENT! Thank you!" And recently received this (copy and paste verbatim): "Thank you for your commitment to great service - that's why I never hesitate to renew my contract! The leaves are all down now, so when your team is in this vicinity, I would really appreciate it if they could give the gutters a final clear out." I received this one a few weeks ago (copy and paste verbatimredacted to remove employee name and cust address): "Today I signed up for service to my gutters at 2 locations (the operator)was very nice, courteous, informative and professional. He is a VERY good representative for your company." And, I received this recently (copy and paste verbatim) " your company is excellent, especially for a seemingly impersonal industry where you never talk to or even see the service tech, but its always good, clean, & efficient. Gentleman on phone is always pleasant and gets the job done. Thanks so much. As long as that continues, I have no reason to go elsewhere. Happy Holidays!"
We work very hard 7 days a week to make our customers HAPPY. Our QC department works hard to make every job great. We have earned our ratings. Don't let some phony customers stop you from hiring the hardest working, highest rated gutter company.

they keep saying they have a great rating with the BBB it does not look like it from all of this I am reading. I was going to call them but after reading this I think I will call someone else

This is a non-verified complaint. It is a competitor. Why don't you focus on doing a great job for people, and maybe you won't have to waste your time making up phony complaints!

Definitely from Garden State. The guy put in a comment into a post bashing Garden State saying that they were great and now he is bashing a gutter cleaning company. Definitely fishy!