Menu
For Business Write a review File a complaint
CB Business and Industrial Neptune Society California lawsuit concerning deceptive practices by neptune
Neptune Society

Neptune Society review: California lawsuit concerning deceptive practices by neptune

A
Author of the review
7:54 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was unknowingly duped into purchasing a Basic Pre Need Funeral Agreement for $1264 on 1/27/2020.

Using Deceptive sales measures I was then told by the salesman in order to purchase the Basic plan I had to additionally purchase other accomodations to the pkg; where the total pkg balance came to $3096.01 I've made $50 per month payments since 2020 my balance due to date is a little over $600.

I was sent an email by Bonta the Attorney General of California making me aware of the ongoing lawsuit with Neptune Society. I placed a call to the Belmont, CA office & was told to send a letter in writing attention: Jenn Crawford if I wanted to cancel. I sent in the letter 5/9/24 & spoke a few days later to Jenn Crawford she said, "Yes she received the cancellation letter." My issue is that for the last few weeks I've been told by Jenn that Neptune was sending a postcard mailer out to those who want to cancel their contracts. First the date was 5/21 now 5/31 neither dates have I received any mailer. I placed a call today & was told possibly next week! C'mon the letter of cancellation should b suffice so that I can receive my full refund!😡 What's the problem?

Claimed loss: $2,656.01

Desired outcome: Full refund

Confidential Information Hidden: This section contains confidential information visible to verified Neptune Society representatives only. If you are affiliated with Neptune Society, please claim your business to access these details.

0 comments
Add a comment
Add a comment Comment Guidelines

We have received your comment. Thank you!

More Neptune Society reviews & complaints

Neptune Society - Signed up for service at the San Antonio Texas location and paid the money in March 2019 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Neptune Society - April 10,2019 I entered in contract to purchase the cremation service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Neptune Society - We were supposed to get a handprint from my father before he was cremated
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Neptune Society - Neptune is hassling us to pay $8,916.12 we do NOT owe!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Neptune Society - My mother passed **** on 7/21/2020
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Neptune Society - My husband William *** died on March 21, 2021 at Kaiser in Vallejo, CA
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Neptune Society - My mother purchased a Cremation Plane in 2013 to save her family from any distress
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Neptune Society - Extremely shady marketing practices
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Neptune Society Contacts

  2. Neptune Society phone numbers
    +1 (954) 556-9400
    +1 (954) 556-9400
  3. Neptune Society address
    100 NW 70th Ave STE 200, Plantation, Florida, 33317-2901, United States
  4. Neptune Society social media
  5. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 25, 2024
  6. View all Neptune Society contacts