Aon
Reviews and Complaints

This has to be the Worst company Ever they have you purchase Travel protection and then don't honor the Contract. I purchased this insurance for myself, daughter and grandson. When I tell you it has been a roller coaster trying to get my money back from this company. I paid 2,575.00 for the trip. I work for the federal government and because of the disaster in Tampa, we are being deployed. I provided them with the travel documents the emails along with the date, time and location. The representative advised me that they only deal with military disaster when this was mandated by the military. They have yet allowed me to speak with someone in the corp office and AON sent an email saying military travel is the only way they would pay. I really need some assistance with this matter. When I initially signed up they never told me this. I keep reaching out to AON. It clearly state on your web site work related.

AON Affinity is an insurance SCAM, not a legitimate insurance company. Check out BBB if you don't believe me.

https://www.bbb.org/us/ny/garden-city/profile/insurance-services-office/aon-affinity-travel-practice-0121-18180/customer-reviews

Oceania Cruises recommended AON. I've been waiting for over six months for resolution, and I've sent AON Affinity more than 50 pages of documentation. Clearly I'm concerned that AON Affinity is denying my claim by constantly requiring more and more extraneous documentation. They challenge every aspect of every claim. Requiring that I show proof that my wife was quarantined with me when I had COVID is just one obstructionist requirement preventing settlement of my claim. Of course my wife who shared my stateroom had to be quarantined with me while we circumnavigated Australia. The document is totally extraneous. The document from the doctor that they already have stated, "Wife as well on quarantine COVID test negative.".

In addition to being upset that my claims are ignored, I'm VERY concerned that Oceania is promoting an Insurance SCAM to its customers. There are many legitimate travel insurance companies. AON is not one of them. I had a heart Attack in Mexico about a dozen years ago, and my experience with the travel insurance company was more than satisfactory.

Tom Donahue, MBA, PhD

Fort Myers, FL 33905

Dun and Bradstreet apparently turned over administration of its pension plan to AON. I have been on the phone with them for WEEKS without being able to get my pension benefits started. Each time I am told they are working on it and will get back to me, and then no one does. Their Customer Service will not escalate issues and any phone numbers they give for contact to resolve the problem are endless phone trees that go nowhere. I cannot believe they are allowed to operate this way. This must be fraud of some type.

Had a Pension as an 18 years Ex employee. Who made decision AON integration-changes. I want my pension drawn as I turn 56 in May. As indicated in my pension agreement I want a lump sum or annual payment (not have mmy money help at AON & partners for monthly payments). My attorney said it was wrong for Country HR to not allow pension holders to have that option amd it was before. Who at the top made this integration amd state decision and took that away from pension recipients who worked there

You stealing data and holding money is simply wrong when pension holders had the choice of annual and lump sum and you took that from us with zero notification. Except mumble jumble

Country Financial and systems implemented and partners need named and need to immediately allow annual and lump sum payouts for ex employees pensions! Like they do for existing employees. Illegal

Don't waste your time and money with Aon Travel Insurance.

My wife had surgery and we had to cancel our cruise. I filed the claim and sent Aon all of the records from the hospital. It has been five months now at still have not received my refund. I have called numerous times and get the same response that they are processing the claim. This is not a good company!

We filed a claim on 9/23 and provided the documentation that was requested during the claim process. We waited and waited, and Aon claim representative Katherine closed the claim without our knowledge on 11/3 and no information was provided to us and we only found out when we contacted them again in late December. We've been lied to on the phone by Frenco who stated that they don't have supervisors in the office - we all know that's not true - and when I call back low and behold there are supervisors that you're on hold for. It's been 5 months, and each time we speak to them we have to upload the same information now it's be 4 times and 5 months. This is insurance fraud as I'm sure they do not want to refund the additional 3K that is due to us as per the travel insurance that we purchased.

Hello, I have been waiting a year for my refund on a cruise I had to cancel last December, 2021 as I needed surgery on my back. And as it turned out I had to have a second surgery. Since the last surgery was done in November, 2021 I was still postoperative and couldn’t travel. I cancelled Dec. 24, 2021. The cruise was for Jan 23, 2022 - Jan 30,2022 on the Norwegian Encore. I was told that it was a pre-existing condition but I submitted a doctors letter stating is was “not” a pre-existing condition. As of this day, I have not heard from anyone from AON, just an automatic email stating someone will be in contact with me in 48 hours. I have yet to hear from anyone. I even called a couple times but they were oblivious to what I was saying. No help from them at all. So please look into my claim further with the additional letter from my doctor and reprocess my claim.

Thank you

Rena Mitchum

[protected]

[protected]@yahoo.com

Due to illness, I was forced to return home in the middle of my Royal Caribbean Alaska trip (Group ID: 8385579. Reservation ID: 9391534)

Six weeks after submitting my claim (ref # [protected]), it has still not been processed. The AON representatives thank me for my patience and say that they are overworked.

I am not given a date for when my claim will be processed.

Aon - Pension and early retirement and data integrations issues

n 2016 a system integration with Country Retirement/Pension at Human Resources.

The transition was very quiet and I found out when I looked at the portal at AON we are forced to use that my beneficaries were INCORRECT. I have a pre-retirement death benefit and if I would have passed, it would have been terrible for my actual Beneficairies to figure out or get the funds!

Also, when I left the COUNTRY Insurance company in [protected] I was there 18 years and vested. The projects for retireing early at 55 were MUCH higher and now when I talk to Country HR they say it was always a high rate of.44. This was NOT the case and the projection and factor was much LESS and monthly payout MUCH HIGHER when I left Country.

I had huge issues even getting new projection and getting into their "servicing" portal.

COUNTRY Human Resources rep and AON treated me like an idiot and like I did not even understand what pensions were and how they worked. Scripted answers.

I asked COUNTRY why my beneficiaires were pulled over WRONG and why the factor changed or was higher. No answer other than treating me like I'm a stupid old person that should not retire before age 65.

I specifically asked Human Resources to go back to 2008 and 2009 and send me what the project was then and a copy of my beneficiary designations (I was blown off at that point). I also asked them to confirm in writing what the factor was for my Grandfathered retirement pension plan in 2008-09 and again was blown off.

This passing the buck. Ignorning retiree quesitons and getting real looks into the HISTORY of my account and others is very deceitful and tiring for those asking real quesitons.

Service and process are terrible and the scripts and treating people like they are dumb for questioning the calculations and data/pension integration with AON is wrong too.

AON has a bad reputation and now COUNTRY in my opinoin does too! Their Human Resources strategy stinks and exploits past employees!

Here is what I want

1. historical printout and answer back to 2008 and 2009 and answers

2. why was benefiricary not integrated and pulled over correctly and put me and my family at HIGH RISK if I would have passed and my pre-retirement death benefit paid out INCORRECTLY.

3. Why the age 55 early retirement factor projected in 2008-09 is drastically higher than what is being projected now (.44).

4 A copy of the projection history back to 2008 (age 55 and factors used) and also what it was on system conversion in 2016

We had to cancel a Princess cruise due to leave Southampton, England on June 29, 2022. We had bought, through Princess, the Silver travel plan with AON. It cost us $ 247.84. The cruise itself cost $3737.16, including all taxes, etc. My husband passed away on May 6 and I cancelled the cruise. I received around $1500 from Princess in refunds for excursions. We received a total of $1548 from AON, which was short about $2200 in cruise fare. We understood that death was an acceptable reason for cancelling a cruise and we would receive a full refund, NOT JUST 41.4%. I believe AON is nothing but a con job and a company such as Princess, or any other cruise line, should have anything to do with them.

n 2016 a system integration with Country Retirement/Pension at Human Resources.

The transition was very quiet and I found out when I looked at the portal at AON we are forced to use that my beneficaries were INCORRECT. I have a pre-retirement death benefit and if I would have passed, it would have been terrible for my actual Beneficairies to figure out or get the funds!

Also, when I left the COUNTRY Insurance company in [protected] I was there 18 years and vested. The projects for retireing early at 55 were MUCH higher and now when I talk to Country HR they say it was always a high rate of .44. This was NOT the case and the projection and factor was much LESS and monthly payout MUCH HIGHER when I left Country.

I had huge issues even getting new projection and getting into their "servicing" portal.

COUNTRY Human Resources rep and AON treated me like an idiot and like I did not even understand what pensions were and how they worked. Scripted answers.

I asked COUNTRY why my beneficiaires were pulled over WRONG and why the factor changed or was higher. No answer other than treating me like I'm a stupid old person that should not retire before age 65.

I specifically asked Human Resources to go back to 2008 and 2009 and send me what the project was then and a copy of my beneficiary designations (I was blown off at that point) . I also asked them to confirm in writing what the factor was for my Grandfathered retirement pension plan in 2008-09 and again was blown off.

This passing the buck. Ignorning retiree quesitons and getting real looks into the HISTORY of my account and others is very deceitful and tiring for those asking real quesitons.

Service and process are terrible and the scripts and treating people like they are dumb for questioning the calculations and data/pension integration with AON is wrong too.

AON has a bad reputation and now COUNTRY in my opinoin does too! Their Human Resources strategy stinks and exploits past employees!

Here is what I want

1. historical printout and answer back to 2008 and 2009 and answers

2. why was benefiricary not integrated and pulled over correctly and put me and my family at HIGH RISK if I would have passed and my pre-retirement death benefit paid out INCORRECTLY.

3. Why the age 55 early retirement factor projected in 2008-09 is drastically higher than what is being projected now (.44).

4 A copy of the projection history back to 2008 (age 55 and factors used) and also what it was on system conversion in 2016

Situation

On September 27, 2021, I submitted a receipt for my Bausch & Lomb Preser Vision Eye Vitamins, an over the counter item. Although I submitted and was reimbursed for these vitamins in May 2021, I was denied reimbursement twice in both September and October 2021. I spoke with a manager named Garrett on October 04, 2021 who agreed with me that I should have been reimbursed and then again with a manager named Chelsea on October 08, 2021 who was rude and condescending to me and informed me I needed a note from a doctor. I am not a 2 year old and do not need a note for an over the counter Health Care product. This is Disparate treatment on the part AON and its employees as these vitamins are part of my eye health care. How idiotic that I should be expected to pay a $50.00 co-pay for a doctor visit to get a "note" for something such as eye vitamins? For the record, AON has reimbursed me for over the counter Pataday eye drops by Alcon which I use frequently so exactly what is the difference here?

Per AON's motto:

"Aon success is founded on an unwavering commitment to personal and professional integrity, ethics, honesty and fair dealing."

This motto is obviously not true based as it relates to this matter. Where is the Integrity, Ethics, Honesty and Fair Dealing as I am being denied the reimbursement on my needed eye vitamins?

Resolution

Kindly reimburse me on my claim for my Bausch & Lomb Preser Vision Eye Vitamins or other actions will need to be taken as it applies to AON. Photos of the products are attached below for verification as common sense should certainly dictate here.

I called the aon benefits advisor telephone number [protected]) to get clarification about insurance coverage. Automated answer told me the wait time would be about 57 minutes. I opted to hold. After about an hour my call was connected with an unhelpful, rude person who told me my question could only be answered by a benefits advisor (what? I waited an hour on the BENEFITS ADVISOR tel. # only to be told I needed to talk to an advisor?). She told me I could take part at webex.com and could receive answers there. So I went to webex.com and it's their home page, not an active meeting. When you know you're going to be getting a lot of time sensitive phone traffic it behooves you to make sure you have enough people on the job to handle that traffic. I'm very disgusted with Aon!

Dear Sir/Madam,

I would like to mention my deepest disappointment regarding the reimbursement service by AON. Despite my continuous emails and requests since March 2019 company is keeping to delay the refund process. The latest update was that, I have received shipment about about the check after 2 months. However, I did not receive any refund yet. This is quite disappointing. I kindly ask you to consider this matter urgently and provide refund asap to my account. In attached screenshot you can find the details I have filled based on company's request for shipping of check. Claim number is mentioned in the attached file as well.

Regards,
Nijat Abbasli
Email: nijat.[protected]@gmail.com
Phone: +[protected]

I am a former Aon employee. All I want them to do is roll over my 401K. I've been trying for over a month. First time I called, waiting about half hour on phone system, and set up the rollover.
They did update my 401K balance to zero, but they can't seem to get me my rollover check, or respond when I ask about it.
When I called on Wednesday the rep said that it was "weird" that I didn't get the check, and she would start a "request". She said she would call me back in 2 days, most likely just 1 day. But she did not call me back.
So now I spent another 45 minutes waiting for a rep. When he finally answers the phone, I start to explain why I am calling, but then he just hangs up.
So now I have to sit through there phone system again, for the fourth time, waiting for a rep to finally answer the phone, and who knows if the this one will be able to help me.
THis is just a simple rollover, why do I have to spend so much time and aggravation trying to get them to send me my check?

AON Hewitt manages my companies HSA account. My account has been screwed up for months. They closed it in error, however, they still pulled funds from my paycheck. The did not issue my debit card and I have called multiple times to get one. I am no longer able to access my account through the website and I am unable to submit reimbursements. I have been working for months to resolve the issue, but I continue to get bounced around. There is no ownership to resolve the issue. I am unable to access my funds to pay my medical bills.

My Alcatel-Lucent retiree medical insurance is administered by Aon Hewitt of Lincolnshire, Il. My premium of $1287.31 is due the 10th of every month and I've always used their website to pay the premium on the 9th of each month. Their system has always put out email confirmation but that did not happen on 9 August. On the 10th I contacted Aon Hewitt to ask why the confirmation was not sent. I was told that they had no record of the payment and to make another payment via the site. The second attempt resulted in an email confirmation. Shortly after that, I checked my bank account to see that the payment on the 9th was deducted from my account. I called Aon and told them that they already had the payment from the 9th and to stop the second one from the 10th. I was told that they would not see the second payment for several days. On the 11th I checked my account again and the second payment was debited. I called Aon and asked for a supervisor after laboring through why I wanted my second payment refunded. I spoke spoke with Kadisha (ID 4N322D) who told me a ticket would be issued ([protected]). She also took all of the payment information from the10th including my bank account number, making it sound as though she may be able to do something and she would call back on the 12th. Another employee (Anna) called back on the 12th and told me it would be at least 14 days to get my money back due to their processes. I told her this was unacceptable. I called back later on the 12th and spoke to an agent, Babs, who assured me a better escalation since the unanticipated loss of $1287.31 was clearly a hardship for me and I that would have a resolution in five days. The next contact from Aon was a robo-call at about 4:30 pm (after their business hours) on Friday the 19th. The message was "Aon needs more time to resolve your issue". On Aug. 24 I had a message from Kadisha to call her. I called on Aug. 25 and was not told when my money was going to be refunded, but was asked if I still wanted it refunded. I said I did and wanted to talk with Kadisha. I was told several times during the conversation that Kadisha was unavailable. I told the employee (based in Puerto Rico) that I needed a callback telling me when I would get my refund, and that Kadisha should do it. I riterated that their processes and inflexibility were causing an unnecessary hardship for me. I also advised them that I would file a complaint with the BBB (I did on the 25th) and anyone else who would listen. Since the 25th, I've heard nothing from Aon. The BBB complaint was sent to Aon on the 26th and has not been responded to.
On September 1 I called Aon. Agent Leo answered and informed me that notes as of 31 August indicate I declined the refund. I told him I never declined and to give me a supervisor. I got Babs, who I spoke top on August 12. I reminded him that when I talked to him on the 12th he said I would have an escalation and answer within five days, and that did not happen. He then told me that Nokia (Alcatel-Lucent) had declined my refund because they have already applied it to September. I told him this was completely unacceptable as I pay on the 10th for budgetary reasons - I live on retirement and social security. He had no answer other than we have your payment and will apply it to September. I continued to say I needed my money back now and he continued to say that it had been refused. I asked for his manager since all he was doing was repeating company policy. I was told none was available but someone would call back within 24 hours. He also said that whoever that was would give me the same answer - no refund - the money would be applied to the next payment because thats what their processes are.

I have had COBRA insurance through Ricoh since 7-1-14 paying in access of $1, 200 monthly. Told premiums could be paid on the Ricoh benefit website, then told could not after trying to pay. Payments had to be received with a postmark date prior to end date. Mailed payments every 2nd to 3rd week monthly prior to end dates. I called every month on first day of month to confirm receipt. Every month payments posted to my bank within first few pays of month. We met our annual deductible with Blue Cross in June 2015 after an MRI was done for my wife Catherine. The MRI and annual deductible being met, along with my COBRA policy ending shortly with only a few premiums left, made a case to discontinue my COBRA coverage? [protected]@8am – called to check status – closed holiday 7-6-15 @8am – Called Monica – told check came in 7-2-15 will post soon 7-10-15 @8am. Monica says last check came in 6-2-15 and will put in a research ticket to follow up – will call later in day – put on hold several times to discuss with supervisor @3pm – Shamika informs policy cancelled, put on hold several times for supervisors input, said need to provide proof I sent check, suggest fax letter with my name and last 4 SS #’s with bank information to see if cashed and info on prior checks send to Fax #[protected] I asked to talk to supervisor @3:30pm – Bill - ID#6330F - Cannot give last name– said check came in 7-2-15 – #6718 for $1, 203.67, no need to fax as check could not process as amount does not match up with written amount – Asked to explain exactly what was wrong – could not explain and said returning check. Bill said Policy cancelled May 31, 2015 due to non payment. Asked why I was not contacted since they had the check within payment date– Bill said payment date meant nothing as check could not be processed and sent letter in mail on 7-8-15 with check and policy cancelled. Would assume COBRA check receipt process would require image of postal mark and copy of check, and provide proof check was unable to process per Capital One Bank. 7-11-15 – Letter from Ricoh Benefit Resources Welfare Plan COBRA Termination Notice dated 7-7-15 coverage end date 6-1-15. Entitled to a review submit a request in writing to “Ricoh 70 Valley Stream Parkway, Malvern, PA 19355. 7-12-15 - Tried to logon to Hewitt and responded with - Access to your account is locked because too many invalid attempts to your account have occurred. You must request a new password by choosing Forgot Password. (Message Number:1100004) – my access to site will not work now. 7-13-15 – Letter from Hewitt stating unable to process check and need to submit check for $2, 407.34 to make account current for June and July 2015. Sent me my original check with mismatch numeric amount (Attached) 7-15-15 – Mailed check to Hewitt to bring account current. 7-17-15 – AM - Called Hewitt confirming mismatched check received by me and asked for verification that the account to be up to date when $2, 407.34 check received. Monica said will put in another research request to confirm and will call back in 2 hours with determination. PM – Tamika called and asked for the date and amount on my returned check. Told her check was stamped by Hewitt and dated as received on 7-2-15 (Attached). Confirmed I mailed the 2, 407.34 to make account current. Said would call back in 2 hours for account update verification. 7-20-15 – Followed up to confirm policy update from research request. Talked to Keisha and put on hold again several times for updates. Asked her to make sure all our conversations are recorded. Confirmed and updated ticket. Told me Tamika will call back within 2 days. 9-15-15 – Called to confirm receipt of refund check for $2, 407.34 on 8-24-15 – [protected] - Yolanda - CSR, case #? – all noted in records - Out of town – ok to cash check #[protected] dated 8-24-15 - Currently paid thru June, 30 2015 – cancelled July 1, 2015 - Submitting new research request on appeal and update - Told insurance was cancelled on 5-321-15. 9-21-15 – Morgana – new urgent request - return within 2 days with overdraft reimbursement from Capital One – check bounced – financial hardship – case #oml21091537372 9-23-15 – Morgana – said check used to pay for July and August 2015. Said appeal was made to reinstate continuing coverage – not just for June and July. New request Case #oml23091535401 – request to return money as never told appeal separate process and not informed of process. Will call by Friday. Friday 9-25-15 –Morgana – I could not talk when called on road to wedding 9-30-15 – Yolanda - resubmitting request My coverage was through 6-30-15 and had to procure new insurance which the refund check was used for.They stopped payment on the refund check to extend coverage through September without my consent. Please help me get my $2, 407.34 back. Thanks Reggie Padgett [protected]