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This has to be the Worst company Ever they have you purchase Travel protection and then don't honor the Contract. I purchased this insurance for myself, daughter and grandson. When I tell you it has been a roller coaster trying to get my money back from this company. I paid 2,575.00 for the trip. I work for the federal government and because of the disaster in Tampa, we are being deployed. I provided them with the travel documents the emails along with the date, time and location. The representative advised me that they only deal with military disaster when this was mandated by the military. They have yet allowed me to speak with someone in the corp office and AON sent an email saying military travel is the only way they would pay. I really need some assistance with this matter. When I initially signed up they never told me this. I keep reaching out to AON. It clearly state on your web site work related.
Claimed loss: 2575.00
Desired outcome: 2575.00
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Contact AON’s customer support and provide a copy of your travel insurance policy with the portion which reads ‘work-related’ emphasized. Explain in detail that the terms of deployment were federally mandated and not of free will. Ask to speak to somebody higher such as a supervisor or claims manager. If this does not work, you can make a formal complaint to your state’s insurance commissioner or seek a lawyer’s guidance.