Aon
Reviews and Complaints

I have had COBRA insurance through Ricoh since 7-1-14 paying in access of $1, 200 monthly. Told premiums could be paid on the Ricoh benefit website, then told could not after trying to pay. Payments had to be received with a postmark date prior to end date. Mailed payments every 2nd to 3rd week monthly prior to end dates. I called every month on first day of month to confirm receipt. Every month payments posted to my bank within first few pays of month. We met our annual deductible with Blue Cross in June 2015 after an MRI was done for my wife Catherine. The MRI and annual deductible being met, along with my COBRA policy ending shortly with only a few premiums left, made a case to discontinue my COBRA coverage? [protected]@8am – called to check status – closed holiday 7-6-15 @8am – Called Monica – told check came in 7-2-15 will post soon 7-10-15 @8am. Monica says last check came in 6-2-15 and will put in a research ticket to follow up – will call later in day – put on hold several times to discuss with supervisor @3pm – Shamika informs policy cancelled, put on hold several times for supervisors input, said need to provide proof I sent check, suggest fax letter with my name and last 4 SS #’s with bank information to see if cashed and info on prior checks send to Fax #[protected] I asked to talk to supervisor @3:30pm – Bill - ID#6330F - Cannot give last name– said check came in 7-2-15 – #6718 for $1, 203.67, no need to fax as check could not process as amount does not match up with written amount – Asked to explain exactly what was wrong – could not explain and said returning check. Bill said Policy cancelled May 31, 2015 due to non payment. Asked why I was not contacted since they had the check within payment date– Bill said payment date meant nothing as check could not be processed and sent letter in mail on 7-8-15 with check and policy cancelled. Would assume COBRA check receipt process would require image of postal mark and copy of check, and provide proof check was unable to process per Capital One Bank. 7-11-15 – Letter from Ricoh Benefit Resources Welfare Plan COBRA Termination Notice dated 7-7-15 coverage end date 6-1-15. Entitled to a review submit a request in writing to “Ricoh 70 Valley Stream Parkway, Malvern, PA 19355. 7-12-15 - Tried to logon to Hewitt and responded with - Access to your account is locked because too many invalid attempts to your account have occurred. You must request a new password by choosing Forgot Password. (Message Number:1100004) – my access to site will not work now. 7-13-15 – Letter from Hewitt stating unable to process check and need to submit check for $2, 407.34 to make account current for June and July 2015. Sent me my original check with mismatch numeric amount (Attached) 7-15-15 – Mailed check to Hewitt to bring account current. 7-17-15 – AM - Called Hewitt confirming mismatched check received by me and asked for verification that the account to be up to date when $2, 407.34 check received. Monica said will put in another research request to confirm and will call back in 2 hours with determination. PM – Tamika called and asked for the date and amount on my returned check. Told her check was stamped by Hewitt and dated as received on 7-2-15 (Attached). Confirmed I mailed the 2, 407.34 to make account current. Said would call back in 2 hours for account update verification. 7-20-15 – Followed up to confirm policy update from research request. Talked to Keisha and put on hold again several times for updates. Asked her to make sure all our conversations are recorded. Confirmed and updated ticket. Told me Tamika will call back within 2 days. 9-15-15 – Called to confirm receipt of refund check for $2, 407.34 on 8-24-15 – [protected] - Yolanda - CSR, case #? – all noted in records - Out of town – ok to cash check #[protected] dated 8-24-15 - Currently paid thru June, 30 2015 – cancelled July 1, 2015 - Submitting new research request on appeal and update - Told insurance was cancelled on 5-321-15. 9-21-15 – Morgana – new urgent request - return within 2 days with overdraft reimbursement from Capital One – check bounced – financial hardship – case #oml21091537372 9-23-15 – Morgana – said check used to pay for July and August 2015. Said appeal was made to reinstate continuing coverage – not just for June and July. New request Case #oml23091535401 – request to return money as never told appeal separate process and not informed of process. Will call by Friday. Friday 9-25-15 –Morgana – I could not talk when called on road to wedding 9-30-15 – Yolanda - resubmitting request My coverage was through 6-30-15 and had to procure new insurance which the refund check was used for.They stopped payment on the refund check to extend coverage through September without my consent. Please help me get my $2, 407.34 back. Thanks Reggie Padgett [protected]

Hello,
I have a complainit about AON Hewitt whom is handling pension distribution . I worked for a telecommunications company 30+ years and decided it was time to retire. I asked AON Hewitt to send me lump sum that I was going to
invest in vanguard IRA acct. Hewitt confirmed my choices (that I had elected lumpsum and no tax to be with held that would be endorsed to vanguard) since it was to be rolled over . I received a confirmation of choices elected on March 6, 2015. Then on 7-1-2015 I was to receive distribution, I actually got 2 days early but check was written to me and $100, 000.00 of it was with held for taxes. I called Hewitt and the representative told me that I elected to have check written to me and have taxes withheld. I told them I had a confirmation of my choices from them dated march 6, 2015. They told my choices dated in may of 2015. I asked to speak to a supervisor and was told again I must have elected these choices. I got upset and they told me they needed to investigate all calls made. 2+ weeks later they tell me they discovered the error and the system is correcting it. Should I consult an attorney to Sue Hewitt for money I would have realized in the vanguard account . My fund would have made 20+ thousand invested at least. I upset, still waiting as of 7/17/15.

AON will not reimburse me for an error on their part. I sent them $711.37 to cover an "overpayment". The truth is their computer made a mistake. After hours on the phone and being told by two separate people I would be reimbursed the net result was, Sorry we were wrong, your not entitled to this refund, even though two separate people told me I should get the money back. I always thought a huge corporation would act in Good Faith to the customer and follow through on a promise. Oh well, a massive corporation with billions of profit just falls back on policy and won't follow through on a promise, valid or not, for the tiny pittance of $711.37 for a customer

I obtained the AON home buyer's insurance with my home purchase - the AON contract number is 1604841.

Recently I found my dishwasher leaks water - it is a 14 years old machine and it did not come as a surprise. I called AON and they sent a Sears technician to check the machine - I paid $50 deductible. The technician diagnosed the plumb assembly is leaking and gave me the receipt for the $50 dollar deductible and "Estimated Grand Total" of 267.45 on the receipt. (According to the technician it is $158 parts plus $109 labor)

I talked to AON and indicated I want to cash out the repair cost and buy a new one because I do not want to repair a 14 year old dishwasher.

AON only agreed to give me $44 as the cash value at the beginning - which does not even cover the $50 deductible I paid. After I talked to the "supervisor", he offer to pay me $109 (labor and parts) and insist that is how much they would pay Sears because of a discount agreement with Sears. From $267.45 to $109, that is an unbelievable discount! I asked if he can show me the agreement - got refused. I called Sear ([protected]) and nobody can confirm there is such an discount agreement and they said it is going to be more than that $109 for the repair.

I think AON is taking advantage of warranty buyers like me by not paying the actual repairing cost as the cash out option.