NetGear
Reviews and Complaints

neither product works like advertised. a;; information and capabilities are exaggerated. tried to scam me with fear tactics and BLATANT lies when i called customer service to try and force me into a yearly firewall plan that is suppose to come with the router to begin with, i hate the fact i listened to my friend and bought these products

I bought an ORBI several months ago. The 90-day armor free trial expired.
Later I purchased the armor security support. I have a purchase receipt.
When I go to my ORBI device I see the armor security button which says "not activated". Nothing happens when I attempt to click on this button.

I installed the netgear armor on my cell phone and the button did work there but giving an error message. I don't know exactly the words since I am currently using my cell phone listening to "there are currently [silence] caller ahead of you. Your call will be answered in approx. [silence] minute." the error on my cell said error code had 'EXP' in it which I think means it is expired. Well, it was but I just bought it.

Netgear hardware is good, I think. But support is terrible. I'm still waiting ...

Purchased an ax3000 router to upgrade from our ac2300. It would not automaticaly connect and it wanted me to call support. The support guy told me that i have an ip address problem and it would be $79.99 to fix it. I asked how could i have an ip address problem from disconnecting and old netgear router and plugging in a new one? he said that is what his tech people told him. I told him to buy the product then have to pay the company that built it money to use it was absured and i would return the new one and plug in my original router. He stated that the old one would not work now which i told hoim that he was full of crap. Morale of the story, he was full of crap, the old one works fine and next week when i do upgrade to a better router i will not by a netgear product and make it my mission to make sure no person that i know purchases one either.

September 1 Case# [protected]
I received an email on today's date asking me to update my credit card and this would be correct. I tried to update via my account on the website but was not able to find a payment option. I entered into the Netgear Chat support function and was told that I had to call a specific number to update the card. I then spent two plus hours without being able to resolve the issue. I took screenshots and waited endlessly while the customer service agent kept asking for further instructions. My time has value so I declined to continue a fruitless experience . The inability to update online is not a sign of best In class and the absence of any meaningful customer service only rubs salt in the wound.

I received this which seems like a scam. I did not order it. Cancel it.
Called the number and got an Indian who wanted to get into my browser.
Cancel it.

Microsoft Online Store
To:[protected]@yahoo.com
Wed, Aug 25 at 2:07 PM

Microsoft Account

Never stop learning, inventing, Exploring.
We will keep you safe and secure.

Thank you again for choosing us.

Email : [protected]@yahoo.com
Invoice ID : MS-25AUG-67895
Customer ID : [protected]
Date : Wednesday, August 25, 2021

INVOICE DETAILS

Hello this is the email regarding your recent Auto-Renewal with us of Microsoft Defender Protection. Below are the details for the purchase. For more info on purchase you can contact our customer care representative.

Product
Microsoft Defender Protection
Description
1 Year subscription
Quantity
1 (One)
Amount
$299.99

Disclaimer : If you want to cancel your subscription or you haven't made this purchase or some unwanted person is using your account you can contact our customer care representative for the refund within 72 hour of purchase.

Reach us to resolve all your queries through our various self-service facilities. Our customer care service is available 24 hours a day.

Toll Free +[protected]

2021 © All Rights Reserved

•

Purchased a R6700v3 Nighthawk Router and only worked for 8 months.

Called tech support twice, and they hung up on us twice.

Chatted with some agent to guide us on perform some checks on the router before we asked for a replacement.
Netgear wanted us to pay $130.00 or $240.00 for really good support.

Netgear is selling junk and then scamming through their tech support.

They have not answered any of my emails.

I am on my 4th Job number, when I try to escalate I am put on hold and then cut off. I Purchased a mesh kit and the router had a hardware failure. The first support person recognized that after removing assumptions and actually listening. He raised an RMA and I sent unit back, thankfully I had the AusPost tracking number as they intially refused to believe they had the unit. I need to establish that for each job they raise.
on my last attempt getting close to 4 weeks I was told that the unit would arrive today, of course nothing arrives and the status in the RMA is not dispatched.

I have tried several times to find/get to a complaint service, even the customer support link is broken, hence raising with ACCC.

These are the Job numbers:
[protected]
[protected]
[protected]
[protected]
ACCC : accc-report:398333

Meanwhile my warranty and 90 day support is also being lost. Whilst I have had many Netgear products I have never encountered this from any company.

I purchased this netgear mesh extender 1/18/21 & it worked fine the 1st 4-5 months but has been DOWNHILL ever since. I've spoke with someone in tech support in April who had such a heavy accent I couldn't understand 3/4 of what she said & she messed up my ENTIRE Wifi so I ended the call. The extender hasn't worked right since & now doesn't work at all. I've had several "tickets" opened with ZERO RESOLUTION & NO ONE will respond any longer to my current open ticket.

talked to support and community no answers community gives run around and never answers question here it is download firmwear update useing netgear site on windows 10 download pits computer into airplane mode and maks it so no device can canect to internet have to resart my netgear r6400 all i want to know is why and how to fix.have given comunnity all they ask for all they say is i do not give whar they need there is nothing else i could send them i even try rewording it dose no good just insults me

Called customer Service would not honor the 12 month warranty would not help me I have identified as a hardware problem with the professional am I Internet provider they made me pre-authorize That I would pay a plan which cost as much as the unit itself Told me he would talk to a supervisor hung up on me I'm gonna return it because I've had it for eight months it should work was not treated with dignity and respect when I called the customer service number would not give me an address to send the Wi-Fi in to get checked only gave me an option to charge me $200 for three months of a warranty and then I wouldn't pay if there was a hardware problem which I knew there was absolutely unacceptable

The router mysterious failed shortly after the 90 day period to sign up for the $79 2 year service contract. I was unable to contact a NetGear service contact. So I finally sent a response that I wanted to replace the device. In minutes, a "service tech" was calling to "determine if the router was eligible to be replaced". In a little while the router came back on line. At which point the "service tech" explained that since I didn't initially sign up for a service contract, I had to sign up for one of four options -- a 3 month, 6 month, 1 year or 2 year contract. I agreed to the 1 year contract for $128.71, since it was obvious that was the only way to avoid future mysterious device failures. I am sure now that this was nothing more that a well designed scam.

Ed Zak
[protected] cell phone
[protected]@suddenlink.net

I called 4086384327 today and before talking I asked so many times that is it a toll-free number? And the girl said yes and then she transferred me to the technician and I asked him 10 times that is it a toll-free number and I repeated the number also and he also said yes yes it is. But now I have been charged for 88 minutes and both of them did not even resolve my issue and he said that I will be getting a callback and he did not call me back. I have been charged $58 for 88 minutes call even if I asked them 100 times that is it a toll-free number. It is not my mistake. I need you guys to refund me for that amount.

Please do an online search of complaints against Netgear before buying. You will see the same issue over and over. They will not support their products, but will try to get more and more $ from you every time you contact customer support. I paid $300 for this router. It is supposed to have a 1 year warranty. I also paid $70 for their virus protection. The router constantly drops internet (it is not my provider, I've checked the fiber modem and it is fine). I went to the Netgear site and checked the button/link to return item under warranty. It gives you a phone number where you reach on overseas call center. After hours on the phone troubleshooting, they were not able to resolve the issue. The tech said if I paid more money, he could fix it. I reminded him it was under warranty and asked for information to return it. He refused, and demanded $. I asked to speak to a supervisor and he hung up. I've spent the last several weeks trying to get help, but keep getting the run-around. I've filed with the BBB and same thing, just more misdirection. I've asked to speak to a supervisor repeatedly. They keep saying I will get a call. More than a month later... nothing.
Don't just believe me. Do a web search of Netgear complaints. They all say the same thing. I wish I would have searched before buying.

I have a Netgear router model c6900

Called to ask for support regarding firm wear updates

All they wanted to do was sell me a 24 service contract.

Your Support Case #[protected]

I was asking if the model was still current and if it was accepting firm wear updates.

As it turns out after spending time check with other sources, the ISP provider which in this case will automatically update my firm wear.

V1.01.35 was current. yet your rep wanted to charge me $49 to up date a firm wear that was already current.

Actually your co site if you can locate it will say that the ISP provider is responsible for updates. So why ar you misleading me and making me pay for a service I don't need, .

This is certainly a bad policy. Maybe next time I will look to a different co when I need to replace my router.

Today I had the worst customer Service with any company. This is my second device I have had to replace this year from Netgear the first one was and all in one Netgear I bought the beginning of this year. I have spent over $400 dollars. So I started calling at 7am this morning and with in 3 and a half hours I spoke to 6 people in the Philippines. I was hung up on 4 times. The last person Ms. Megsa I asked to speak to a supervisor and she had the nerve to tell me this is not a big deal. I told her I wanted to speak to a supervisor in the US after she told me her supervisor was in a meeting 6 times. I was told two times they was going to transfer me to someone to get me the new device the next day. She said that was not how it works. After four hours all she would do for me was gave me a case #[protected] and a replacement number or RMA#3616236 and said they would send me and email with instructions which I still have not gotten from anyone. Worst Customer Service ever...

I purchased a Netgear EX6150cv 9/10/20. I registered the product 9/11. Since the time of purchase I have made 3 calls to the netgear 888 number to help resolve issues with the device. The device continues to fail. I continue on zoom meeting to get unstable network errors. Since my 90 day free support is done and then I will have to purchase your services to inflict more emotional pain on me, I can't take it.
I was on the phone 4 different times tonight to netgear and best buy totaling 4 hours.
The first time, after 8 transfers I was hung up on, no return call. I called back and was told to contact best buy, even though I told the netgear rep time has expired to return. So I went I contacted best buy in which he told me, contact netgear.

I have been on the phone a 3rd time, for an hour and guess what I got hung up on again without a call back. It says your products are guaranteed.

I want my money back for a product that does not work.

To date, 11/24/20, I have called Netgear over 20 times and spent hours and hours either re-explaining myself or on hold with customer service.
I had a problem with my original AC1750 cable modem router and called Xfinity to complain about my speed and buffering issues. After numerous calls with Xfinity and Netgear it was determined by Netgear that the router was defective.
Customer service recommended I purchase an extended warranty to ensure that I'd always have support and the ability to replace the unit if it ever became defective.
The extended warranty was purchased and after hours of back and forth with Netgear regarding the shipping charges Netgear agreed to waive the shipping fees. Of course, I was required to go online and fill in the RMA info which included charging my credit card $29.90 to process the exchange. I was guaranteed by customer service that I would be reimbursed within 24-48 hours after the defective unit was received. While waiting for the unit to be delivered I called to ask what was the delay and was told that the RMA had been cancelled and I had to complete the RMA process all over, including paying another $29.90 for shipping.

The replacement unit was not shipped next day as promised and when it eventually received the new unit it was installed immediately and the defective unit was returned the same day.
I never received my waived shipping fee within 24-48 hours. I had to call at least 5 more times to demand repayment for both of the separate shipping charges. All the while I am requesting to speak to a Supervisor which HAS NEVER happened.
I eventually received one of the charges refunded to my credit card but I am still waiting on the 2nd charge to my credit card.

I just hung up after 1 1/2 hours of waiting on hold. The last 45 minutes were after I spoke to customer service. She was checking to see if a Supervisor was available.

Calling to reexplain my issue AGAIN and get another case number, this'll be my 12th case number in the last 30 days.

DO NOT PURCHASE EQUIPMENT FROM NETGEAR. And do not purchase their extended warranty.
They purposely keep you on hold so that'll you will need to hang up the call and then they make you re-explain yourself if you call back.
It's a total scam.

The reason for this message is that I was automatically rebilled but never requested it. In July when the first rebill occurred, I was NOT notified by email (as the terms and conditions stated, see attachment) and did NOT request automatic repeat billing BUT another charge was taken out of my bank account.

I would have dealt with it then but I did not know it had occurred. This event (rebill and no notification) represents a violation of the terms and conditions of the purchase (see attachments). There were no notification emails in spam or trash; NONE. In September, I DID get an email about another charge that Gearhead had made and the bank reversed it.

I am asking for your help in getting the July charge refunded. The bank could NOT reverse the fraudulent bill from July because it has been more than 60 days and I have been unable to get in touch with Netgear support on the phone to resolve it. I have documentation along with snail mail letters I wrote that were unanswered AFTER I could not get phone support.

The problem:

A few weeks after I purchased a Netgear CM500 modem it stopped working but when I contacted my ISP (Comcast Xfinity) they verified that it was working properly (still under warranty). They could "see" the modem and even reset it remotely. But because they could not fix it, I was compelled to call Gearhead Netgear support (Customer #38, 430, 700) and pay $53.61 (tax included) to get the solution. It is my contention that I should not have had to pay to fix this type of problem.

Gearhead told me to plug in my Ethernet cable directly from my desktop computer to the modem itself, proving that the direct modem/computer pathway was working properly, but when the modem was connected to the router none of the other computers connected via Wi-Fi were able to connect. They had me access the router software interface to change the setting in Internet Setup from "Use Default Address" to "Use Computer MAC address". After that, everything worked again.

Unlike the years that I had been using the "Use Default Address" setting successfully, when it was on that setting the DNS and IP addresses were now all blank. They "repopulated" with numerical values only when I changed the setting to "Computer MAC address". When I wanted to know why this happened, Gearhead technical support said that it was a "workaround" that it had developed. Workaround for what?

I then called Gearhead technical support to make sure that this new setting was not somehow "exposing" my LAN to the open Internet. The CSR explained that without making the settings change the modem could no longer recognize the router. If this is a software "glitch," then why didn't reloading the software resolve it? Was this ultimately a modem problem in disguise?

Thank you for your help!

I was having issues with my WiFi. I purchased a net gear device a year ago and just recently had issues. I contacted my internet provider and it was not on their end. I contacted net gear at the request of my internet provider and I paid 49 dollars plus tax for an extended warranty and the support person didn't do anything but a speed test which I had already done. Y'all took my money for nothing. What a scam. I see a class action lawsuit in your future.