NeuroRestorative
Reviews and Complaints

Program manager allows client abuse. Also hires friends to work in the program. The entire front office is either related to one another or friends of the program manager. I worked at NeuroRestorative for over 10 years witnessing hundreds of violations and abusive situations. I have video and photos to support my allegations as well. Would love to speak with a local news network to help bring this to light. This is the Clearwater, Florida campus.

My daughter was admitted on 6 Jan 2022 for intense behavioral therapy after a horrible car crash. She sustained a brain injury and the facility in Austin, TX was recommended by the Shepard Center in Atlanta. After seeing her sit in her room and cry everyday, very little therapy, and waiting almost 2 weeks for the Physician to finally see her we decided to pull her out of this place and bring her home. Non of the "Therapist" actually worked at the this facility, my guess is they worked at one of the other 5 facilities and only visited the facility in Austin when needed. I was suspicious when they had to take my daughter to another facility for a physical therapy evaluation, this was my first clue that something wasn't right. The only way to talk to any of them was via telephone, because they weren't at the Austin facility, this was my second clue. I noticed staff members with "Therapist" and "Nurse" on their badges only to find out they were not accredited "Therapist" and "Nurses" only assistants, this was my third clue that there was an issue here and my daughter was not getting the care we were promised. While I was visiting my daughter one of the male patients tried to gain access to her bedroom, it took 3 staff members and with me standing in her doorway, to get the male patient to turn around and return to his room. After this incident we insisted on putting a camera in her room, much to the staffs disagreement, but luckily the TX State law allows it. The male patient was moved to another unit so he wouldn't be a threat to my daughters safety. I know these things because either my wife or I were there everyday for the 2 hours of visitation that was allowed. Be aware of the fact that they mix male and female patients in the same units with and only have 1 staff member to watch them at night. The bottom line is that this is nothing but an assisted living center for people with brain injuries and when its convenient to the Therapist and their Assistants schedule a little therapy might take place. I would not recommend this place unless you are looking for an assisted living center.

I arrived 30 March and flew a family member down with me to help me with admission paperwork etc. I had to badger them to GET the admission paperwork and this did not happen until after day NINE of my stay - a 42 page document I was incapable of reading/comprehending myself - this is why I'd flown someone down there with me!

Daily medication errors- giving me wrong meds at wrong time of day, giving me substances NOT prescribed for me. They withheld my anti-inflammatory for the first 2 weeks causing an increase in pain; failed to adhere to dietary restrictions (mechanical soft diet was necessary due to neck surgery) and my pain was increased because it took over 2 weeks for them to stop giving me food I had to chew! I was moved into a room that did not have a handicap accessible shower and they did not fix this for almost 2 weeks. I had no functional case manager - he never met with me, never got an individual treatment plan as described in the admission documents. I left treatment early because it was causing more harm than it was helping and NOW I'm having trouble getting them to engage in discussion with me re refunding part of my payment because I DID NOT receive the services I was supposed to and do not feel I should have to pay full price for such an abysmal stay. I was told - "you had a chance to talk to the state director but you declined" I was in severe pain (due in part to the poor quality care I received) at the time of the meeting and had my private case manager attend that meeting in my stead. They will only give me a phone # for the state director but they know I need to do this in writing due to an auditory processing disorder. Yet the only response I get is "you had a chance to talk to him"

I'm a former Board member for the Brain Injury Assoc of NC - this was an abysmal substandard, experience and I will be reporting this to CARF -

Hello:
My sister Rulla Badro has been living in a Neurorestorative group home located on 39 South Laurel Drive, in Somers Point NJ 08244.
It is well documented by several neurologists that Rulla does not have a feeling sensation in her palms and that prevents her from feeding herself, bathing herself or wearing her shoes. She doesn't feel a sandwich when placed in her hand. She does not feel a bar of soap given to her to bath herself. Worse yet, she cannot see the bar of soap if it fell out of her hand because she became blind after her brain injury.
Now since Rulla had complained about being yelled at several times at the group home by a supervisor, a campaign of retribution or reprisal has begun.
Now, no one is feeding her, no one is bathing her, no one is helping her wearing her shoes.
Of Course, everyone knows that is how you push someone out the door.

Supervisor Marisa Gonzales, has retaliated against 3 staff that they acclaimed that did follow her directives in training. She has advised all employees not to contact 911, but to contact the on-call staff to give them details of incident and they will follow up to let you know if it is an emergency situation, to contact 911. On date of September 09, 2017, there was a situation that 3 staff contacted on-call to be able to contact 911. The patient was not taken to the emergency room that night. The day shift CNA, ended up taking the patient without getting consent. She has quit the job because of the misconduct, 2 have been fired and one is still holding on to the job until Marisa Gonzales, supervisor fires them. This company has done many things of misconduct. Marisa Gonzales blamed the 3 CNA's for the patient in the hospital and being on life support. Her program coordinator Latoya made accusations the patient was fasking. And she was not taken to the E.R. when asked. The night shift lied, and stated that on call contacted them back. when she told us she did not contact them back. There is a lot that was not right at this job