New Century Maids
Reviews and Complaints

Estimate to clean the following was 3 hours: 1. master bath and bedroom 2. powder room 3. kitchen 4. living /dining room 5. family room 6. stairs both levels Maid said she was leaving 20 minutes early and that she was done and I would be charged full price. When I went over the list she had forgotten to clean the stairs. She stayed another 10 minutes to clean the steps and then left. Upon inspection, she did not vacuum the rugs in the house (there are not even any vacuum marks on it), did not clean cat hair off of the couch, powder room toilet not cleaned, soap dish not cleaned, stairs only partially cleaned, kitchen counter dirty, microwave dirty when it was clean when she started!, floors not cleaned by hand which is stated in their commitment, dining room not even touched, end tables etc. not moved to clean floor, bathtub partially cleaned... When I called to complain they said she needed more time. So why did she not stay when she had time left over? Why did she not mention this. She told me she was done 20 minutes early. I have stopped the payment for this lack of service. I asked for someone to come out and see what she had not done but they just insisted that maybe 6 hours was necessary.

To say I am disappointed with New Century Maids is a gross understatement. I am appalled with the service I received, and wouldn't hire the company again to clean a barn, much less a house. The company secretary was very congenial on the phone and assured me my needs would be met. I own a rental property, which I wanted cleaned in order to sell it. I expected no problems from the two maids assigned to me and greeted them enthusiastically when they arrived. In came two of the most sullen and uncommunicative women I have ever met.

After one maid was done the kitchen work, I brought it to her attention she had forgotten to do the interior of my oven. She exclaimed it was already done, so I brought her to look at her 'work' and asked her to do it again. She gave me some attitude, but redid the oven half-heartedly, sighing her discontent loudly the entire time and leaving the oven in a similar state of filth. She hotly said that's all she could do. The other maid seemed to be doing her work, but after the fact, I noticed she had also failed as a house cleaner. The bill came to more than I was quoted online, and since I did not have exact change for the overage, I ended up paying more than was required. As they left, the kitchen maid seemed furious and would not look at me. I took photographs to demonstrate what they had not done, or done improperly. These included window ledges, ceramic tile grout left dirty and the floor under a queen sized bed left unvacuumed, in addition to the oven being left in a terrible state. It was only after the maids had left that I noted dirty cleaning solution had dripped into the drawer underneath the oven, in addition to the terrible cleaning job of the oven interior. I purchased some oven cleaner and successfully cleaned up a small patch of the oven window to show the company the maid had been inadequate in her work.

I emailed and called the company, providing photographs. Next morning, I received a cheerful phone call from the office rep, saying the carpet cleaner would be coming this afternoon, but that I had yet to settled up the bill! I told her I had paid cash, and furthermore, that since I was not happy with the maids' work, I did not want their carpet cleaner coming to my home. I asked that two different maids be sent to address the errors and incomplete work, as per the company guarantee. I did not want the inadequate maids, especially not the angry woman with a bad attitude, back To my property.

Half an hour later, I received another cheerful call from the company stating a forty dollar reimbursement would be sent to me. I asked when someone would come out to the house, and was told they wouldn't be sending anyone! Little compensation when I had to turn around and hire a new company to come in and re-clean my property! I am furious that New Century Maids did not honour their commitment to me, and out of pocket because I had to start all over again with another company.