NewspaperArchive.com
Reviews and Complaints

WITHOUT NOTICE VIA EMAIL, NewspaperArchives.com automatically renewed my subscription. Two days after the renewal became effective, I contacted this company to ask for refund (I rarely used service and found is substandard even for obituary searches). They denied my request. I've contacted Pam Williams, the Customer Service Director and have yet to receive a respond. This company is engaged in manipulation and deceit. I recommend that anyone who has been ripped off by this company, contact BBB and Iowa Attorney General.

I was researching obituaries and came across advertising for Newspaperarchives.com. I was interested so I clicked on the link that said 9.99 for a month. I didn't notice the tiny print that said billed annually. I was billed for a whole year for 119.00. I checked on a few obituaries, births, and marriage records. The database did not return any of them. The database is apparently very limited. I wasn't happy about any of this so I called asking for a refund and was refused. I sent email asking for a refund and was also refused.

I am not able to use the service since it appears the state I need info on doesn't return anything.

This company is dispicable in their practices and certainly doesn't run a good business ethically.

I really would like to get my money back. I'm not a wealthy woman and I don't like paying for something I can't use.

In August 2008 I signed up for a subscription which I intended to use for a month to review newspaper articles for my deceased nephew who was killed in a tragic trucking accident (killed while riding his bicycle.) I did not find any articles of any use.

I noticed on my statement that NEWSPAPERARCHIVE.COM billed me $128 for another year of subscription; I had no notice, no idea I even had a renewal (and if I did, I would not have renewed anyway because they suck.)

I contacted the company and let them know I have not used the service since that time, and had no intention of using it. They sent me an email saying I was not eligible for a refund, citing their policy on renewals. They claim that most people that use their services don't want to know when they have been billed for another year.

I think these people are using deceptive practices and should be investigated. I highly recommend that anyone considering using them know that they will try to get a years worth of billing no matter what the situation.

i need for your company to DEBIT MY ACCOUNT 71.88 back because while im sure your website is genuine, it was a bit misleading and i don't require your services anymore. you can reach me at [protected]@yahoo.com.

thanks,
latrina fells

I became a member of NewspaperArchives.com in June, 08. For two months, I was able to get information, but since that time, I have not been able to get into my county and some surrounding counties in Pa. My local newspaper is definitely unavailable ALL OF THE TIME "Due to errors and they are working on this and please be patient". It's been since the latter part of August and still it is not fixed. I have sent many letters, and their answer was, it should be one week and that was two months ago. The last email they sent back to me was two weeks ago, and they said they have to take it SLOW because they might very possibly lose a lot of newspaper content. Surely they have backup in case of such a loss. They have extended my subscription 4 months, and that has been almost used up and still no "got your errors fixed". So what I think that once you pay (NO REFUNDS), they make it so that your local lookups won't work. Perhaps it is possible that they save money by doing that. So, in all I had full use of their archives for 2-3 months, and now they are having all kinds of problems, blah, blah, blah. Maybe they need better tech support. I want to warn you all, don't buy unless you have money to waste.

The website charged a subscription fee of $100 per year but began blocking my service provider IP numbers from access to the website, preventing me from viewing any content of newspaper articles in pdf format. This problem has not been remedied after repeated requests from me, verified by my internet service provider, who has tried unsuccessfully to gain access to the content of the website when using my username and password. I can gain access through large ISP such as AT&T, but not through my small, locally owned internet service provider.

I live at 1755 cliftview ave I only received half of my paper today 6-29-08. I would like to get the rest of my paper. I rely on my coupons. Thank you for your cooperation! This is the first time that it has occurred I hope that it does not occur again if not I would just rather buy it from the newsstand but I thought it would be more convenient to get it delivered but I see that its not I know someone is taking my paper if you put it in my mailbox they will not touch it so that is what I prefer that the delivery person do.

I know I will receive my paper if it's in the box.