NFL Shop
Reviews and Complaints

I ordered a jersey Oct 8 2023, here we are a month later and I'm still waiting. You might be wondering if I received an email letting me know that it was running late, well the answer is no. I contacted customer service, well I should have just stood in front of the mirror because NOTHING was resolved. I mean they did say they were sorry, think a refund on shipping would have been better. Then they said the item would ship on Nov 8th...let me remind you again that today is November 8th, so I go online and check on the item...surprise surprise, it's still processing. This was a birthday present... I don't even want anything anymore! Terrible! This whole experience has been terrible! Oh I would add photos of the item...BUT I have yet yo receive it!

I bought a custom Nike Vapor Elite jersey from NFL Shop on 01/03/2023. The estimated shipping date was 01/20/2023. But, guess what? That shipping date came and went without my order status ever being updated from "Processing". I was getting pretty frustrated, so I called Customer Service on 02/03/2023, which was exactly one month after I placed my order. I spoke with a representative and, as expected, they apologized for the inconvenience and said they understood how frustrating this delay could be. They told me there was a delay with the warehouse and gave me a new shipping date of 02/16/2023 with an estimated delivery date of "no later than 02/27/2023". They also emailed me a coupon for a percentage off my next order. But, I told them I wouldn't even consider ordering a second item until I received the first item I paid for a month earlier.

Now, here I am writing this review because 02/16/2023 has come and gone and I never received notice of my item being shipped. I called Customer Service again today, 02/17/2023, and was met with the same showering of apologies for this inconvenience spiel. Again, it's a warehouse delay and I'll be getting an email with my new shipping date. They offered a partial refund, which I accepted. I will not be canceling my order, all I want is my jersey. Instead, I'm met with shipping date after shipping date, which essentially are blatant lies, as I was told there is no ETA on a solution to my item's warehouse delay.

I'll just keep being given false shipping dates simply to placate me and provided scripted sympathies followed by pitied reimbursements for my troubles. I guarantee if there is a response to this review, it will be much of the same from their scripted middle-men hired, not to solve your problems, but to offer empty apologies and show their sympathy through coupon codes and partial refunds.

After nearly two months of waiting (certainly expecting it to continue into 3-4 months at the very least), my money having been taken, and without anything to show for it, please, don't tell me you're sorry for the inconvenience or how you understand my frustration. Just send me my order. The funny thing is, if there is any humor to be found amidst this insanity, they are STILL accepting orders on this very same item for which they know is experiencing a drastic warehouse delay! I guess if they pulled items experiencing delays from future order availability, they wouldn't have anything left to sell.

I recently had a less than satisfactory experience with NFL Shop. I ordered two items and paid $24.95 for next day delivery, but when I reached out to customer service the next day, I was told that the item I had paid for next day delivery on was not actually eligible for that shipping option. The customer service agent also had poor grammar, which made the experience even more frustrating.

When I asked for a refund, I was told that I could not receive one because the item was purchased directly from the manufacturer. However, I was able to return the item for a full refund once I received it. It was disappointing to have to go through this process, especially since I had paid extra for shipping that did not actually apply to the item I wanted.

Overall, I would not recommend ordering from NFL Shop. It seems like a common practice for them to bait and switch customers, and the customer service experience was not up to par. It's important to be cautious when ordering from online retailers and to read all of the fine print before making a purchase.

Recently, I had to purchase a new Aaron Rodgers Nike green captain NFL vapor jersey from NFL Shop as my previous one had become worn down with the stitching on the numbers starting to come undone. As I eagerly awaited the delivery of my ordered jersey, I was disappointed to find out that it was the wrong size and did not have the captain patch on it upon receiving it last Thursday. I immediately contacted the customer service department to rectify the situation, but was met with little explanation and an excuse that their warehouse may have made a mistake. As a paying customer, I expect to receive exactly what I paid for, as advertised on the website. It is not acceptable to send out incorrect orders, especially when this is their business of selling NFL merchandise.

After encountering this frustration, I started the return process and placed another order over the phone with assurance from the customer service representative that the correct jersey with the captain patch would be delivered by Saturday. However, when I checked my account on that day, I found that the order had been mysteriously cancelled. I again contacted customer service but was given little explanation and an apology only. To add salt to the wound, upon receiving the refund for the second cancelled order, I was refunded less than the original amount I had paid. This is simply unacceptable and unethical.

Despite these major missteps by NFL Shop, I decided to give them another chance by placing a third order for the same jersey online. Unfortunately, yet again, the order arrived without the captain patch. This marked the third time in two weeks that NFL Shop had failed to send out the exact product that I had ordered. I have had enough with their lackadaisical attitude towards customers and their fake advertising. This kind of incompetence is not tolerated by a genuine business and I will not be doing business with them ever again.

I recently had an experience with NFL Shop (nflshop.com) that left me feeling frustrated and disappointed. I placed an order for a Denver Broncos Manning t-shirt, which according to the website, would ship within two business days. I opted for expedited 2-day delivery for an additional fee of $15.95, expecting to receive my item no later than Saturday.

However, to my surprise, I received a notification that my order had shipped much later than expected and was set to arrive on Monday. Upon contacting customer support through the online chat, I was informed that I would receive a refund for the shipping costs, but was also told that the customer service representative had no access to a phone to contact the shipping company. Instead, they provided me with a phone number I could call directly.

During my call with customer service, I was informed that the day I had placed my order did not count towards the shipping time, and that Saturday did not count as a shipping day. Furthermore, the representative informed me that the shirt I had customized to include Manning's name was nonrefundable and nonreturnable. Instead, I was offered a $10 credit towards my next purchase.

As a result of this experience, I am hesitant to order from NFL Shop again in the future. Not only was the shipping time much longer than advertised, but the use of a relatively unknown shipping company (LaserShip) and the inconsistent information provided by customer service left me feeling misled and frustrated. I would caution anyone considering using this site to be aware of these potential pitfalls and to research other options before making a purchase.

Greetings! I’d like to share with you my recent experience while shopping at NFL Shop. To give you a little background, I am a loyal customer of NFL Shop and have had great experiences in the past with only minor glitches. However, my most recent experience has been nothing short of a nightmare.

On November 9th, I decided to purchase an LA Rams Nike jacket that was priced at $120. I had some discounts and opted for express shipping to get it in 3 days. My final total came to $108, and everything seemed good at that point. However, a few days passed and my order had not been shipped. I decided to call customer service on November 14th, but to my surprise, they told me my order had been cancelled with no explanation.

Feeling quite frustrated, I was transferred to another department and was connected with Marlin. He couldn't offer me an explanation for the cancellation, but he could offer me a reorder of the same item over the phone. Unfortunately, I was no longer able to use my discounts, making the new final cost slightly more expensive. I agreed, and all seemed well. I received my confirmation email and was charged $139, which was over my agreed-upon cost. I called customer service again, but the representative was unhelpful, and eventually got an attitude with me, prompting me to hang up.

Feeling quite frustrated, I called customer service yet again and was connected with a representative named Destiny. She was a little more helpful, but her phone connection was filled with so much static, making it difficult to communicate effectively. After waiting on hold for 27 minutes, I finally received an answer. To my surprise, NFL Shop had put a dispute on my account and wanted me to dispute the charges with my bank. This would take 7 to 10 days to resolve, and it would take NFL Shop over 45 days to unlock my account so I could make an order again. NFL Shop claimed to have never authorized the second order, but they charged me anyway!

Overall, I was disappointed with the experience. Though I am an avid football fan, I may never shop at NFL Shop again. It’s a shame that a once-respected company has fallen so far, and their customer service department is nothing short of a joke. I hope my experience can help other shoppers make informed decisions when considering purchasing from NFL Shop.

I recently had an extremely frustrating experience with NFL Shop (nflshop.com) and I would like to share my thoughts. I placed an order for a jersey on December 3rd and as of December 20th, it has not arrived. The company has over 400 customer service representatives, but let me tell you, they are all unhelpful and uninformed. Despite this, I refuse to believe that in this day and age of constant communication and overnight shipping that they cannot locate where the jersey is or expedite the shipping process.

I have made countless attempts to contact the company, from using their chat feature to phoning their customer service line, but to no avail. Though I have been promised call-backs and expediting shipping free of charge, nothing has come to fruition. I was even promised a phone call from corporate to discuss the issue and listen to a recorded conversation with a customer service representative. However, that call never came. It is extremely disappointing to deal with such a lack of communication and follow-through.

What makes this even worse is that every other company in America is doing their utmost to ensure customers receive their orders before Christmas. NFL Shop, however, seems to be lagging behind. I am deeply disappointed that it seems that my son will not receive his present for Christmas, particularly as we have ordered custom jerseys before that have been created in less than 10 minutes. We spent $125 on this and it has already been charged to my credit card, which only adds insult to injury.

I can only hope that this feedback is taken seriously by NFL Shop and they work to improve their customer service and shipping process. It is unacceptable to ruin someone's holiday with such a frustrating and unpleasant experience.

My experience with NFL Shop has been quite unpleasant, to say the least. I had a few issues from the get-go, starting with the 10% off email offer that did not work when I tried to redeem it. Despite clicking the link provided in the email, the discount was not applied, leaving me with no option but to settle for a 5% promo code found elsewhere on the website.

I then ordered a "special event" jersey, which was supposed to be shipped "No later than Thursday Feb. 4th." Worried that I may not receive the jersey in time for the Superbowl, I opted for next day delivery. However, when Thursday came and went with no shipping confirmation, I decided to call customer support. Adrienne, the representative I spoke to, gave me a 5% discount to make up for the failed email offer and attempted to upgrade my shipping to Saturday delivery in case the jersey did not ship on Friday. However, she could not guarantee me that either would happen.

Finally, on Monday the 8th, I received an email saying my item had shipped and would be delivered the next day. Alas, this was not before the Superbowl as I had hoped. I called again, and a customer service representative named Devin agreed to waive the $24.95 shipping fee. He tried to argue that I was still getting next day delivery, but I was frustrated that I had paid for a service that failed to deliver my item in time.

To make matters worse, Devin insisted that NFL Shop had emailed me on the 5th to inform me of the delay, even though I had never received the email. In conclusion, my experience with NFL Shop has been disappointing. They failed to uphold their promise to ship my item by a certain date, and their customer service was lacking in both communication and support.

The experience with NFL Shop (nflshop.com) has left me feeling disappointed and frustrated. I ordered a custom jersey over 2 weeks ago, and have yet to receive any update on the status of my order. When I called to inquire, I was told that an outside vendor handles the order and that they couldn't provide me with any information. Although I asked to speak with a supervisor, the representative laughed at me and offered me no support or assistance.

Recently, I was promised next business day shipping by two different customer service representatives, but this was not fulfilled. I still have yet to receive any type of update or shipment confirmation, which is unacceptable. NFL Shop's poor customer service has left me with a very disappointed family member who will not be receiving their birthday gift, and I feel stuck in an endless circle of frustration with this vendor.

It appears that NFL Shop has no interest in rectifying the situation or even acknowledging their mistakes. I am angry that I am unable to receive a refund for my custom order, despite the fact that I have received no information on its status. I have filed a complaint with the complaintsboard.com, and will continue to take legal action until my issue has been resolved.

In summary, I advise you to avoid doing business with NFL Shop (nflshop.com). Their unethical practices and lack of concern for the customer leave much to be desired. I strongly urge you to look elsewhere for your sports merchandise needs.

I have had a positive experience with NFL Shop in the past, but unfortunately my recent transaction has left me extremely disappointed. I ordered the XL Jacksonville Jaguars Telvin Smith Jersey on November 24th, and while my first choice, Jalen Ramsey, was sold out, I was able to select the size of the jersey without any issues. As it was Black Friday, I was able to get a fantastic deal - receiving 30% off my order. However, my shipment has yet to arrive and the tracking information still shows that it is in New York. As someone who lives in Vancouver, Canada, I would have expected to receive my package by now.

After reaching out to customer service via live chat, I was initially told that the jersey had not left the warehouse and that it would be resent to me promptly. However, a few minutes later, the same agent informed me that the jersey had sold out and that they would be unable to fulfill my order. This was extremely frustrating, as it was not my mistake that the item was now out of stock. I requested some form of compensation, such as a t-shirt or hat, as I had already been charged for the jersey and had not received it.

The customer service supervisor I spoke to was extremely passive-aggressive and refused to provide any form of compensation. I was appalled by their lack of accountability, as it was not my mistake that the jersey was out of stock. As a small business owner myself, I always prioritize the happiness of my customers and ensure that they leave my store satisfied with their experience. Jeff Bezos, the CEO of Amazon, has also prioritized customer satisfaction - and it is clear that this has contributed to his success.

Unfortunately, NFL Shop does not seem to prioritize customer satisfaction in the same way. This was meant to be a gift for a family member who I only see once a year, and I am now left without the jersey or my $100, which they are only offering to return instead of providing me with compensation. I could have gone to a physical store in Jersey City, where I live, and received the jersey by now - but I chose to purchase from NFL.com for convenience. Sadly, this experience has been anything but convenient. It is disheartening to see that from other reviews, it seems as though NFL Shop does not care about their customers at all. I will not be using this site again and would caution others against doing so as well.

I recently had a terrible experience with NFL Shop (nflshop.com), and I must say that I really wish someone had warned me before I ordered from them. In fact, after my experience, I would give them a zero out of five rating, and I'm usually not one to get upset easily.

Here's what happened: I ordered a jersey for my boyfriend's birthday with more than three weeks to spare before his actual birthday. However, two weeks after ordering, I had still not received any information about my order. I contacted their customer service and was shocked to learn that they had actually cancelled my order almost ten business days ago, without notifying me! They did offer me a $10 store credit, but I have yet to see that credited to my account.

The icing on the cake was that my order was still listed as new and not cancelled in my account. When I asked why no one had contacted me or updated my account, they just dodged my questions and kept parroting their usual apologies and claims of providing excellent customer service. Clearly, they didn't have any intention of coming clean and admitting their mistake.

Finally, after demanding an explanation, they claimed to have sent me an email, but I checked my inbox thoroughly and found nothing. Moreover, the jersey I ordered, in the exact size I wanted, was still listed as in-stock on their website. I felt they were simply trying to brush me off, and it was a terrible experience overall.

To make amends, they offered me $20 in store credit, which I have yet to see. However, this was only after I told them I had to pay an extra $40 for express delivery from another store due to their failure to notify me about my order status. Their lack of responsiveness was just too much, and I regret ordering from them in the first place.

In conclusion, I strongly recommend avoiding NFL Shop at all costs. They are dishonest, unresponsive, and they clearly don't value their customers. If you're looking to purchase jerseys, I suggest trying Nike instead. They have excellent customer service, everything is in stock, and they are quick to fill your order. As for me, I will never again use NFL Shop and will make sure to advise everyone I know to steer clear of them as well.

Recently, my wife and I decided to order some merchandise from NFL Shop (nflshop.com). We were excited to receive the jersey and a couple of items for our baby daughter. However, our excitement turned into disappointment and frustration when we encountered a series of issues with the company.

Firstly, our order was split into three different shipments, and the first one was estimated to arrive on October 4th, 2021. However, we received a notice that the package had been delivered, and we realized that the website had cut off half of our address, resulting in the package being delivered to the wrong house. We immediately called customer service to rectify the issue, but the initial customer service representative was unhelpful, and we had to speak to the supervisor to get any assistance. In the meantime, my wife had emailed customer service and received a call back within 15 minutes, which was great, until things started to go terribly wrong.

When my wife spoke to the customer service agent, rather than trying to rectify the issue, they suggested she go to the house where the package had been delivered and take it from them. We were appalled by this, and when they said that the package had been signed for, we were incredibly suspicious, as we had never been asked for a phone number when signing for packages ourselves. Our fears were confirmed when they called the person who had signed for the package and had my wife on the phone via a three-way call. This person proceeded to verbally abuse my wife, calling her fat and saying he had used the jersey to patch a hole in his house or car. This was incredibly disturbing and heartbreaking for my wife, who was simply trying to resolve the issue.

We then got involved in the call, and it was implied that I was drunk and told to "have another drink and walk back across 8 mile Eminem." The harassment and insults continued, even as my wife spoke to the supervisor, who tried to help but was continually interrupted by the previous agent. During the conversation, my wife heard the words "this recording has been deleted" twice, which was deeply disconcerting. The supervisor then gave my wife a website to visit to help resolve the issue, but as she went through the verification process, she was confronted with inappropriate and sexually explicit images, which was incredibly disturbing and inappropriate.

To make matters worse, after the call ended, the agent continued to call back four times, which we perceived as harassment. We were so disturbed and upset by the treatment we had received that we had to resort to telling them that we would call the police.

The behavior we experienced from the agents at NFL Shop (nflshop.com) was appalling and beyond unprofessional. We are left with a feeling of disgust and disappointment that such a well-known company could treat their customers in such a disrespectful and degrading manner. We urge anyone considering ordering from this company to reconsider, as we cannot in good faith recommend them after the experience we had.

My experience with NFL Shop and its affiliates was nothing short of a nightmare. I had ordered six items, but all six had problems, and for over a month I was on the phone with customer service trying to figure out what went wrong with my orders. This all occurred a few weeks before Christmas, and needless to say, it was extremely frustrating to experience such inconveniences and delays, especially during the holiday season.

Initially, I had an order from NFL Shop that was supposed to be sent to my home address but never arrived. When I placed a package order myself on NFL Shop, I received an order confirmation via email, but nothing after that. When I went online to track my order, I found that my order had been refunded. I called customer service and was not given any explanation as to why my order was cancelled. Apparently, the item I had ordered was no longer in stock, and no one had contacted me to let me know it wasn't available. How frustrating!

I thought my experience couldn't get any worse, but then I ordered from NBAstore a couple of days later, and the same exact situation happened. My order was refunded, and I was not notified. I discovered this myself when I attempted to track my package. I called customer service, and they informed me that the reason my orders kept getting cancelled was that someone attempted to send a package to my address, which automatically flagged my address, which meant that my orders were subsequently cancelled as well. I was incredulous - how could this happen? Why can't I have a package sent to my own address without any issues?

When I asked the representative to fix the issue and reorder my items, they told me there was nothing they could do, and I had to have the person who was sending the gift call in or send my items to another address. That was what the original problem was! The representative suggested that they would not be able to send the items to my address any longer. I could not believe what I was hearing - this level of customer service was incredibly appalling. I demanded that they send my items to my job address and applied for my original discount again.

They ended up sending my three items separately through FedEx SmartPost, and the first of the three was returned to the shipper. The second item was marked as delivered as of yesterday, but it was not delivered to my job, and I have no idea where it could be. The final package was still on its way, but I had lost all hope that I would receive it. I then ordered a shirt through Fan's Edge, unaware that they were all affiliated with NFL Shop. When I tried to track the order, it had also been cancelled.

Overall, I was extremely disappointed with this company and its subsidiaries for their terrible customer service, lack of communication, and inability to take responsibility and fix the issues. I was left without Christmas presents for my three boys, which left me extremely upset. I will be posting this review wherever I can to warn others about this company's terrible practices. It's unacceptable for a large retailer like NFL Shop to cause such frustration and aggravation amongst its customers.

So, I decided to order a Jersey from NFL Shop, and it said it was in stock and ready to ship out the next business day. Perfect, right? Well, I was defaulted to "expedited" 3 day shipping for $13.99 at checkout, and I thought, why not? I wanted to have my Jersey by the weekend for the game. The next business day, I got an email saying it had shipped, great! But when Friday came, I got home and there was nothing there. No package. I clicked on the email that said it had shipped and clicked on tracking, but it sent me to some janky 1990's website of a shipping company I've never heard of called Ontrac. Okay, fine, let's click the details. But there were no details. It just said "shipped" and some random thing that said "data entry" in the status.

I decided to call NFLshop, but it was a huge hassle to get through the robot system and get a human. I waited on hold for 25 minutes and finally got someone. The lady was nice enough and apologized, saying "Sorry, that's really common to think it will arrive in 3 days, but it actually means it leaves the warehouse in 3 days. Customers misread that a lot, it's very common." Okay, maybe I did misread it, but I was done for the night. I thought maybe there would be a late night delivery. But Saturday afternoon came, and there was still nothing.

I decided to check out that 3 day shipping where I might have misread it. I picked out a jersey, went through the checkout process, and the lady straight up lied to me. Why? It said right there, the jersey was in stock, ships out next business day, pay $13.99 for a 3 day delivery. I ship out products daily, and I know exactly how much a 2lb priority package flat rate package costs to ship to me through USPS. I also know exactly how much a 2lb USPS priority mail costs to ship to me, even if it's not flat rate. Guess what? It's still under $13.99, and your business will still make a profit off your "shipping" side - which is lame, but whatever, at least the product arrives here in time, right?

Why even use this other company "Ontrac"? I looked them up, and their reviews are beyond terrible. I feel completely ripped off and worse off just straight up lied to. Terrible, you guys. You should be ashamed. I hope someone reads this in time, unlike me who found the site after the fact.

I recently had an experience with NFL Shop (nflshop.com) that left me feeling frustrated and disappointed. I placed an order for a Denver Broncos Manning t-shirt, which according to the website, would ship within two business days. I opted for expedited 2-day delivery for an additional fee of $15.95, expecting to receive my item no later than Saturday.

However, to my surprise, I received a notification that my order had shipped much later than expected and was set to arrive on Monday. Upon contacting customer support through the online chat, I was informed that I would receive a refund for the shipping costs, but was also told that the customer service representative had no access to a phone to contact the shipping company. Instead, they provided me with a phone number I could call directly.

During my call with customer service, I was informed that the day I had placed my order did not count towards the shipping time, and that Saturday did not count as a shipping day. Furthermore, the representative informed me that the shirt I had customized to include Manning's name was nonrefundable and nonreturnable. Instead, I was offered a $10 credit towards my next purchase.

As a result of this experience, I am hesitant to order from NFL Shop again in the future. Not only was the shipping time much longer than advertised, but the use of a relatively unknown shipping company (LaserShip) and the inconsistent information provided by customer service left me feeling misled and frustrated. I would caution anyone considering using this site to be aware of these potential pitfalls and to research other options before making a purchase.

My experience with NFL Shop was not at all pleasant. I opted for a 3-day shipping and was assured that my order would arrive as expected. Unfortunately, that was not the case. When I contacted the customer service, I was met with Sequina, who was very unhelpful and unprofessional. She stated that my order was placed at a "bad time" and that was why it would not arrive on time. I placed the order on a Thursday at 9 pm central time, well within their operations hours. I was informed that my order was not processed until Friday at 12 am, which was strange, but even if it was one full business day, my order should still have arrived on Wednesday as expected. Three business days were enough time for my order to arrive on Wednesday, but I was later told that it would take five business days instead.

Sequina was very rude, obnoxious and incredibly unprofessional. She spoke over me and raised her voice at me, which was rather disappointing. I have had experiences with exceptional customer service in the past, but Sequina was far from that. She could not provide any concrete explanation as to why my order was delayed for two extra days, and when I requested to speak with her supervisor, she tried hanging up on me. Moreover, she mispronounced my name and couldn't even get it right despite having my account information in front of her.

As a multi-billion dollar corporation, I expected NFL Shop to have better customer service. It was truly disappointing to be met with such utter disrespect and disregard. As a result, I will be returning my purchase and never shopping with them again. Instead, I suggest that people patronize their local football shops who often provide personalized care, and attention to customers' needs. It's disheartening to know that a company of this magnitude has an employee as unpleasant and unprofessional as Sequina. They need to hire people with class and professionalism to attend to their customers' needs.

As a huge football fan and customer of sports gear, I decided to try purchasing items online for the first time through NFL Shop. Unfortunately, it was a huge letdown as their ability and service did not match that of Amazon. The beginning of my experience was promising as I stumbled upon an amazing Black Friday deal for a nice bag and salute to service hat that I planned to give as holiday gifts to my sister and father.

However, my excitement was short-lived as the items were shipped to a different location despite my clear address instructions. Following the supposed delivery of the package, I checked my security footage only to find no sign of it arriving at my home. Despite making many calls to both NFL Shop and Fedex, it was not easy to locate the package, and both parties readily passed the blame to each other.

After many fruitless calls, a representative from NFL Shop finally promised to do everything possible to make it right. However, this assurance turned out to be just that - empty words. The item I intended to purchase ended up being sold out, so the best solution they provided was to offer a refund. Unfortunately, I was told that this was all they could do and that I would have to repurchase the item at full price instead of the Black Friday deal price.

But that's not all! The agent initially offered to assist me in finding suitable replacement items and even offered to price match. I was elated and thought that NFL Shop was a great company that valued customers. However, when I contacted another agent about the offer, they refused to honor it and stated that only the exact sold-out item could be replaced. It was quite frustrating.

The holiday season is a time when companies should go above and beyond for their customers to make their experience memorable. Unfortunately, all I got was three weeks of phone calls, headaches, and nothing in return. I cannot wrap a refund and put it under a Christmas tree, and most importantly, customers don't forget such experiences easily.

Overall, I will not be ordering again through NFL Shop, and I want to advise others to caution while dealing with this vendor.

I have been a loyal customer to NFL Shop for several years now and have always been satisfied with their products and services. Recently, I decided to order a customized jersey as a going away gift for one of my co-workers. I chose the 2 day shipping option for an extra fee, as we wanted to make sure it arrived in time for our farewell dinner.

However, I was disappointed to find out that my order had been cancelled five days later, with no explanation given as to why. To make matters worse, I received an automated email notifying me that my money would be refunded in ten business days. I was extremely frustrated, as it was already five days past the expected delivery date, and I had received no notification or explanation regarding the cancellation.

I reached out to customer service, hoping to resolve the issue and obtain a new jersey before the farewell party. However, the representative I spoke with was unhelpful and made no attempt to accommodate me or my co-workers. No waiving of the shipping fee, no expedited shipping, and no apologies or explanations were given. I found it incredibly disappointing that NFL Shop didn't take responsibility for the cancellation or offer any sort of compensation for the inconvenience this has caused.

Eventually, I ended up reordering the jersey and selecting a different shipping address since my co-worker had already moved away. It was frustrating to have to go through the process again, especially since it took several more days for the new jersey to be delivered.

As a long-time customer, I must say that I am quite disappointed in the overall experience with NFL Shop. I had always believed that they were a business that prioritized customer satisfaction, but my recent experience has shown me otherwise. I hope that they will take note of this issue and work to improve their customer service in the future.

I had an extremely frustrating experience with NFL Shop (nflshop.com) that I feel compelled to share. I ordered a jacket on December 13th, 2013, and the website warned that they were running about 72 hours behind in shipping. I paid through PayPal and the money was promptly withdrawn from my bank account and sent to nflshop.com, with confirmation of the transaction completed on December 16th. However, the status of my order remained listed as "new" even after December 17th. I made several phone calls to the company to follow up on the status of the order, but I was given the same response each time - they were swamped with orders and would try their best to have my jacket delivered by Christmas.

On the 18th, things took a turn for the worse. The company claimed that my billing address did not match what I had listed, even though I had provided both the same shipping and billing addresses. I was told that the supervisor would have to approve it the next day and that the item should ship by the 20th. Despite calling again on the 19th and being told the same story, I was not prepared for the disappointment that awaited me on the 20th. I was told I could change the shipping to next-day delivery and would be able to receive the jacket by Monday at no extra cost. Relieved, I made the change - only to receive a notification two hours later that my order had been refunded.

When I called to inquire about the refund, I was told that the order was cancelled because payment had not been received, even though I had a paper trail and the receipt from PayPal that showed otherwise. I lodged a complaint to both PayPal and the complaintsboard.com, frustrated and disillusioned by the whole experience. But then, six hours after that call, I received another email from NFL Shop stating that my order had not been processed due to "overwhelming demand" and that payment had not been received or captured. This was a blatant lie, and I was shocked by the level of dishonesty and incompetence on display.

Unfortunately, the ordeal had soured what was supposed to be a joyful holiday season. I had no choice but to search elsewhere for the same jacket, which I ultimately found at a similar price - but the time crunch meant that I had to do without overnight delivery. In hindsight, I would never recommend NFL Shop to anyone. They are scammers who seem to have little regard for the customer experience, and I advise others to avoid them at all costs.

I had an unfortunate experience with nflshop.com when I ordered a limited edition jersey on September 13th and paid a $25 fee for expedited shipping to ensure it arrived before a specific game. However, the game came and went, and I had received no information regarding my purchase. This led me to call customer service for the first time, only to be informed that the jersey would not ship until October 13th, rendering my expedited shipping fee completely unnecessary.

Although I was frustrated, I remained patient hoping to receive the jersey the following month. Unfortunately, November 13th rolled around and I had not received any confirmation of shipment. After contacting customer service a second time, I was informed of an unexpected delay at the warehouse resulting in a delay in shipping of a few days.

Needless to say, one week passed without any news of shipment, leaving me feeling extremely irritated. After contacting customer service yet again, I was informed that the jersey had not shipped and there was no target shipping date available. I was absolutely stunned when I requested a cancellation and a full refund, only to be told that my order had progressed too far along to be cancelled. At this point, I was desperate for my money back so I could simply purchase the jersey elsewhere and enjoy the season supporting my team.

Throughout this ordeal, the only compensation I received was a $20 store credit and a 20% discount on future orders. While this was nice, I have to say that I am livid with this experience and don't think I could ever do business with this site again. I have a sneaking suspicion that it's some sort of front, given the excessive delay in processing and shipping purchases. It surprised me to see how many negative reviews have been posted recently, and I wonder if anyone has had a positive experience.

In short, I would strongly advise others to steer clear of nflshop.com if they're looking for a reliable online retailer.

I recently had an experience with nflshop.com that left me feeling frustrated and dissatisfied. I ordered a Salute to Service Jersey in the middle of November and received an email informing me that my order had been cancelled without any warning. Although this should have been my first clue that there was an issue with the company's systems, I decided to give them another chance and reordered the jersey. Unfortunately, my second order was also cancelled which made it clear that there was an issue with the stock.

In an attempt to resolve the issue, I ordered a Matt Ryan jersey worth $294.99, hoping that this time everything would go through. I was relieved when my package arrived at a much faster rate than expected. But when I opened it, I found an XL soccer shirt which was obviously not what I had ordered. I received an email from the company stating that they would refund 85% of my purchase if I returned the jersey. The problem was that I never even received the product that I had paid for!

I returned the soccer jersey with the hope of receiving the Matt Ryan jersey that I had been waiting for, but to my disappointment, it was out of stock. They had sent it to someone else in error. So my only option was to refund my order, which I did. After calling their customer service, I was supposed to receive a callback from a supervisor within 24 hours, but it has been five days and no one has got back to me. They still have not refunded my store credit, and the promo code period has passed.

It's frustrating to have to go through so many hoops just to get a product that I had ordered weeks ago. Because I needed a jersey for an approaching birthday celebration, I ended up reordering a different size and paying for it with my credit card since the store credit had not been refunded yet. However, my new order has not shipped, and I have still not received my store credit refund. I just hope that when I finally do get the jersey, it will fit me perfectly.

Despite my unpleasant experience, I recently talked to a helpful NFL shop associate who worked hard to resolve the issue and find a solution. I must admit that I appreciate this effort and I will give them another chance, hoping that the two orders I made will come with no further issues. The fact that they finally made me feel like they value my business gives me hope that I won't have to deal with similar problems in the future.

I recently had an experience with NFL Shop and unfortunately, I must say it was one of the worst customer experiences I have had in a while. I was excited to use my 20% off coupon that came with Madden 18, however, when I went to use the discount on the website, the coupon would only apply to a Nike shirt with limited quantities(though this was the one thing it explicitly stated was excluded).

Upon calling the customer service department to inquire about the issue, I was informed that the jersey I ordered was not included in the promotion because it was made by someone else, despite being an official NFL product. However, after expressing my displeasure, the representative eventually honored the promotion.

Unfortunately, my experience did not end there. Shortly after receiving an email confirming my purchase, I realized that the order was incorrect and that the wrong hoodie had been included in the order. I called the customer service department once again to rectify the issue, but was informed that they couldn't make any changes to the order and that I needed to make a new transaction. After another call and some convincing, I was ultimately able to receive the correct order, but I was surprised that it took so much effort to simply receive what I had originally paid for.

Further adding to my frustration, the order was delayed due to Hurricane Irma, however, not a single representative had informed me of this, despite several interactions before and after the purchase. I was eventually able to request expedited shipping, but it took a few days to even determine the shipping status.

Finally, my items were delivered to my local FedEx location, but to my surprise, I was unable to pick them up due to the NFL Shop placing a hold on my property. This was an unprecedented situation for me as a customer, and I could not believe that I was forced to wait even longer to receive items that I had already paid for.

Overall, my experience with NFL Shop was incredibly disappointing. I would caution others against using this website and instead recommend finding comparable items from other online retailers or local stores. While the NFL Shop may have official products, their service and policies are overpriced and extremely lacking.

My experience with NFL Shop (nflshop.com) was a true disappointment. After a bad experience with a previous company named Fanatics, my husband and I decided to switch to NFL Shop. We ordered hoodies for him and his father, and paid extra for shipping to ensure that the package would arrive on time. However, we were let down once again.

The package tracking indicated that the delivery would be made today, but sadly, it did not arrive. After making a call to Laser Ship, our frustration grew as we realized that Fanatics would once again be involved in this transaction. Not only did they fail to inform us that Laser Ship was going to make the delivery, but we also found out that NFL Shop is indeed part of the Fanatics company (a fact that was hiddlen under their logo).

This was a massive blow. Dealing with both Fanatics and Laser Ship was a disaster, and I have lost any interest in making any online orders this year. I cannot emphasize enough how much stress this whole situation has caused us. It is crucial to read all the little details and do your research on companies associated with Fanatics before placing an order. Don't pay for extra shipping since it is doubtful it will speed up the process. Also, don't count on your order arriving on time for important events like birthdays, Christmas or Father's Day.

I never thought that I would be one to say this, but it is better to buy in person or find a trustworthy company that is not affiliated with Fanatics. I hope that other people can share their experiences and make enough noise about their frustration with the Fanatics company until NFL Shop decides to breakaway from the brand. In conclusion, I will not be ordering from NFL Shop again, and I am disheartened that my father-in-law's Christmas present may not arrive in time. As for my kids' birthdays, we will have to do without this year. Thanks, Fanatics, for another unforgettable holiday season full of extra stress.

Hello everyone,

I recently had a less-than-stellar experience with NFL Shop (nflshop.com) and I wanted to share it with you all. I placed an order (Order # 20-***194138) for a white Leonard Fournette Jacksonville Jaguars jersey, which arrived with multiple markings and blemishes. As a fan of the older jersey style, I was disappointed to receive a damaged version of what I had hoped for.

I attempted to reach out to customer service by email, but received an auto response that my message had not been received. When I finally spoke to a representative over the phone, I was met with unhelpful and unsatisfying resolutions – they only wanted to offer a refund and would not cover the shipping cost or send a replacement jersey without additional hassle on my part. I was frustrated and felt like my concerns were not being taken seriously.

For comparison, I regularly order sneakers from a company called GOAT, which always includes a letter verifying that the items have been checked for quality before shipping. This kind of accountability made me realize that NFL Shop needs better policies in place to avoid mistakes like the one that led to my damaged jersey.

As a customer of a well-known and established brand like NFL, I expected better treatment and a more efficient resolution process for my issue. I had to resort to posting on Site Jabber last year for another problem with NFL Shop, and I don't want to have to do that again. I am dismayed and frustrated by the fact that it seems like I have to struggle to get what I paid for – a simple, undamaged jersey.

I hope that by sharing my experience, other potential NFL Shop customers can be aware of the possible pitfalls of shopping with them. While I've been a fan of the league for years, I won't be buying merchandise from their official store again until they can prove that they value their customers' time and satisfaction.