NJ Unemployment Benefit Insurance Claim review: Waited 5 months for a claim to process now can't file a claim the last 2 months

I am legally entitled to this benefit for the past 13 years when I am laid off.
It has always been difficult to reach a live person when there's a problem. Since Covid it is still very difficult but they've hired people to answer the phone. Good? No! These people have no ability to fix the problem. The last three live persons have given the wrong advice and the run around.
NJ out sourced to ID. me to fix the problem It did not. After waiting two months I call the governor's office for a flippant remark that I had quit my job! I wasn't even informed they decided this, and still waiting like some yo-yo on a string. It's never been this bad.
Five months the problem was over and its November & I've got 2 claims. I've got ID. me I'm good, right? No! Online I have to file a new claim since the last one was good only for one year. Okay but, Wait! It won't let me file a claim!? It says I already have a claim. How is that? I wasn't even finished and where's a confirmation number? Which claim are they talking about?
Now I have a third claim for December. So I try filing on the phone. I give all the information and it says I haven't filed a claim until I talk to a live person in the next 10 days. They could say in the next 10 weeks because it's not going to happen. There's no one there! And when I talk to a person well, you know what good that is. At least I am getting very tired of running in circles.
The ladies on the phone say I'll get an e-mail, I should wait, and I should file online. I 've been doing all that to no avail. I think people ought to be hired who know what they're talking about. They are all very nice but they have no training or enough information. Real reform is in order.