Nokia
Reviews and Complaints

Dear Sir,

I write to you with both the utmost disgust at your “after sales service” in Dubai and barely an ounce of hope that this letter will be met with anything more than a ‘text book’ apologetic response. However, as a letter of complaint is probably the last stone to be unturned in my quest for some semblance of customer service at Nokia, I feel I have no choice but to undertake what will obviously be a colossal waste of my time and energy.

Allow me to start at the beginning. I purchased a Nokia 6710 Navigator from the Nokia showroom in Burjuman mall, Bur Dubai on the 7th of April. In just over 20 days, the keypad of my brand new phone began functioning erratically. When I took it back to Michael, the sales person who attended to me when I made the purchase, I was informed that I could only return / exchange a phone within 7 days of the purchase. However, he reassured that problem was most likely just a software glitch that could easily be rectified by performing a software upgrade which would take “approximately an hour”. Not one to make a fuss, I decided to indulge in some window shopping in the mall whilst I waited. After spending FOUR HOURS (when an estimate is quadruples, it ceases to be an estimate and ends up being just plain ignorance) memorizing every window in the mall, I was informed that the problem still persisted and that the phone would need to be taken to the Nokia service centre on Khalid Bin Waleed road where I was asked to contact the manager, Mr. Robbie.

I managed to find the time to visit the service centre only on the 29th of April. Mr. Robbie, who I must admit was a very polite gentleman, told me that he would try to have the phone returned to me the same evening, failing which, the phone would be returned on the 2nd of May as the service centre was closed on weekends. I received a text on the 2nd of May stating the job number ([protected]) and informing me that the service centre was awaiting parts for the repair. When I called the service centre for further details, the lady that answered could neither tell me what parts they were waiting for nor when the parts were expected.

By this time my usually boundless patience had began to wear extremely thin. I made a few calls in an attempt to lodge a complaint and was finally given the number of a Mr. Gilbert, who told me he was the manager in charge of all the Nokia outlets in the city. Finally! I had found someone with the authority and ability to end my saga. I poured my heart out to Mr. Gilbert who eventually asked me to send him a text message stating my name, the job number I was given and the model number of my phone. He claimed he would look into the matter “immediately” and get back to me. For a brief moment, I thought I had found the one person at Nokia who actually knew what the terms ‘customer service’ and ‘after sales service’ meant. How wrong I was! The fact that Mr. Gilbert did not bother to call me back was only half as disturbing as the fact that when I tried to call him back at least twice, he refused to answer my calls.

I was left with no option but to turn back to Mr. Robbie at the service centre for assistance. I called him up and he explained to me that the shipment he was expecting had a problem with customs at a port along the way. However, he claimed that the shipment had since been cleared and was already on it’s way to Dubai and I was given an outside limit of one week for the repair work.

This conversation took place during the first week of May. Subsequently, I received another text from the Nokia service centre that was identical to the first one. As I type this letter it is the 13th of May, which is a Thursday, and I am STILL awaiting the return of my phone. Being the weekend the service centre will be closed tomorrow and the day after that. If my phone is not returned to me today, it will be 15 days since I have given it for repairs.

Before this nightmare began, I was a staunch promoter of Nokia phones, proclaiming to all and sundry how convenient and user friendly they were. Practically every phone I have owned to date has been a Nokia. Unfortunately, I find that user friendliness is a BIG price to pay for total and complete lack of customer care. Which is why I have decided to sell my new Nokia 6710 when I get it back from your service centre and shift to another brand. I am fully aware that the loss of a single customer will not hurt your company in the least. I suppose it is that very mentality that has manifested itself in the service I had to endure over the last month.

Regretfully yours,

Sebastian Mascarenhas

Be aware of fraudulantNokia Warranty services declaration for repairing of Nokia mobiles under and after warranty through Nokia Care Centres in India as they neither accept mobiles for repairing against damages caused by mobile batteries supplied by them exploding in use with mobile phones. One such case happened with Nokia 6300 IMEI [protected] on 01.04.2010.

Further they do not furnish their genuine postal addresses, the names of their executives and company owners etc on web sites to mail complaints in writing.

A written complaint sent to Nokia India Pvt. Ltd. 5th Floor, Tower A&B, Cybergreen, DLF Cyber City, Sector 25A, Gurgaon, Haryana “122002. India was returned back with comments “left out without address”.

Nokia is very frequently changing its trade name from Nokia India Pvt. Ltd to Nokia India Pvt. Ltd to defraud the consumers.

Below is the written complaint sent to them which remains unreplied.

Anyone buying a Nokia Mobile Phone must be aware of the fraudulent activities of Nokia which is unlike China mobiles.

Notice
2nd Reminder

Krishna Deo, K 44 / 19 NAIK BAZAR, VARANASI (U.P.) 221001
Complainant

Verses

(1) Elite Communication, C-33/2, C Opp. Bharat Mata Mandir, Chandua, Sigra, Varanasi-221010 Phone : [protected]. E-mail: [protected]@nokiacareindia.com Nokia India Pvt Ltd.
(2) Nokia India Pvt. Ltd. 5th Floor, Tower A&B, Cybergreen, DLF Cyber City, Sector 25A, Gurgaon, Haryana “122002. India
(3) Nokia India, SP Infocity, Industrial Plot no. 243 Udyog Vihar, Phase 1, Dundahera, Gurgaon, Haryana - 122016.INDIA. Tel. +[protected], Fax +[protected]
Opposite Parties

Sub: Loss caused by you parties to the customer by Refusal to accept Nokia Mobile model 6300 for repairing.
Ref; Nokia 6300 IMEI [protected], Submitted for repairing on 01.04.2010

The customer begs to inform you parties as under:

(1) That, the battery supplied with the mobile Nokia 6300 IMEI [protected] burst out causing the mobile to be dead, as such the mobile in question was handed over to your authorized service Centre for repairing on 01.04.2010. Whereas the set was returned back saying that the repairing will be made by the factory after 15 days.

(2) That, the mobile set in question could not be repaired at your service centre on 01.04.2010 and was returned unrepaired. The copy of the job sheet was also retained by you, and issue of a photocopy denied.

(3) That, while accepting the mobile for repairing on 01.04.2010, the set in question was opened and seals tampered at your Service Centre to obtain customer’s signature at two components inside the mobile set.

(4) That, the set in question was again submitted on 05.04.2010 for repairing at your Service Centre, Elite Communication, Chandua, Varanasi, with the option to send it to factory whereat you denied to accept the mobile in question saying that Nokia 6300 was non repairable and set was neither opened and tampered at your centre on 01.04.2010.

(5) That, the customer made you known that the company seals of the mobile were opened on 01.04.2010 at your service centre, but you denied this very fact and refused to accept the mobile set for repairing.

(6) That, your service centre even denied to forward the mobile in question to Nokia Factory at Gurgaon and accept the decision of Nokia India Pvt Ltd.

(7) That, you even denied to furnish the email ID for Consumer Complaints against Nokia India Pvt Ltd and also refused to furnish the details of Nokia Mobile Distributors / Sellers in India.

(8) That, your denial to accept the hand set Nokia Mobile model 6300 for repairing and further denial to furnish the details of Nokia mobile Suppliers in India has made the customer to believe some fraudulent attempt from your side and from the side of M/S Nokia India Pvt Ltd.

(9) That, the customer appears to be defrauded by you and M/S Nokia India Pvt Ltd by selling out a defective mobile and defective battery and deny its repairing or replacement. As such you please are requested to make good the consumers the losses caused by refusal to repair the defective set sold by your Principal Nokia India Pvt. Ltd and by you within 15 days of the receipt of this letter, failing which the consumer shall be bound to refer the matter to the Court of legal action for compensation of all losses and damages at your cost and consequences.

KRISHNA DEO
Consumer
Dated 06.04.2010
13.04.2010

Congratulations! Congratulations! Congratulations!

Your email i. D was selected at random and you have therefore been awarded
The sum of gbp£ 850, 000.00 (Eight hundred and fifty thousand great british
Pounds sterling) in the ongoing uk nokia grant promotions 2010 award.

To claim your prize contact:

Dr. David gordon
Finance department
Uk nokia new year promotion 2010 award.
Information and payment bureau:
London representative office.
Tel:+[protected],
Email:[protected]@9. Cn

Send all emails to: [protected]@9. Cn

Note:
Reply as soon as possible for quick verification and claim.
Reply along with your names, mobile number, contact, address and keep this
Winning information confidential to avoid external claim.

Congratulation from all staff of nokia inc.

Best regard,
Dr. (Mrs. ) jane scort.
(Online co-ordinator).

Direct all emails to: [protected]@9. Cn

i ask about sms have been receving befor few days about i won 250.000 GBP on going nokia promo 2010 for cliams call [protected].
please tell me about this sms

my phone [protected]

email adress www.waw_300@yahoo.com

i was sent a message from [protected] stating that i had won 415, 000 pounds in an ongoing Nokia Promo and that i should email nokia world @ live.co.uk and call [protected].

please verify if this is from your legitimate people and if the promotion and my selection is real. ASAP, THANK YOU.

I am from Trinidad and Tobago and this is not on your options of countries above.

I've received a text message stating that I have won a prize of & pound;300, 000.00 gbp an ongoing nokia promotion. there is a telephone no as well as an e-mail address. the e-mail address is [protected]@hotmail.com and the tel no is +44-[protected]. after sending email I have received a mail, please find below
_____________________________________________________________________________________________________________________________________
Congratulation! congratulation! congratulation!

From the desk of the promotion officer,
Nokia mobile sweepstakes promo.
2nd floor berkley square house
Berkley square london w1j 6bd,
London. united kingdom.

Attention !
Email:sarfraz. [protected]@gmail.com
Date: 7th april, 2010.

I am dr. dave smith, the fiduciary agent assigned to your case, to help you in the claims process of your funds. I wish to congratulate you and to say you are a lucky person to have won this year's draws [nokia mobile promo] .

In line with the commemorating event marking this year anniversary we rolled out over & pound;16, 000.000.00 (sixteen million great britain pounds) for our 142nd anniversary draws. all participants were selected through a computer ballot system drawn form 25, 000 company mobile numbers, and 30, 000, 000 individual mobile numbers from the 45 mobile networks in australia, new zealand, north america, south america, europe, asia and africa as part of international promotions program, which is conducted annually in britain, london. no tickets were sold.

You are required to fill the attached donation payment verification form to facilitate the processing of your claims which will lead to the payment of your prize to you as required.
You are also to send a copy of your international passport or drivers license along with the filled form. if you do not have any of these, you can send your national identity card or any other form of identification.

This promo is approved by the british gaming board and also licensed by the international association of gaming regulators (iagr). this promo is the first of its kind and we intend to sensitize the public. to begin the verification process of your prize, you are required to fill and send the verification form below.

Section a
**personal
Prefix (mr. , mrs. , ms. , dr. , etc. ) :
First name:
Middle name:
Last name:
Date of birth (yyyy-mm-dd) :
Occupation
Address:

City/state/province:
Country:
Section b
**winning information
Winning mobile number
Network name
Amount won (in figure) & pound;
Amount won (in words)

Section c
**internet
Contact email address (s) 1.
2.
Internet connection home work public

Note that your funds have been insured and no deductions of any kind can be made on your funds. once again unbehalf of the entire members and staff of nokia I say congratulations and wish you the best of luck as you spend your good fortune.

Thank you for being part of our commemorative 142nd anniversary draws.

Yours faithfully,

Dr.. dave smith
©nokia mobile promo.
Information and payment bureau:
London representative office.

Dear Sir,

My Mobile got stolen in Local train at Goregaon
I dont have the EMI No. of my phone

Phone details - Xpress Music 5310 - Red Colour - purchased on 8th March _ Dombivli Phadke road.

I just purchased RELIANCE prepaid connection a month ago ([protected]).

Please advice me furthur procedure to block the mobile as well as sim connection.

Regards
Sameer Zope
[protected]@gmail.com

Dear sir,

I want to remind you I have file complaint in http://www.ccccore.co.in/complainant/cregistration. aspx site. my complaint no: is 9228/2/2010.
My complaint has been filed on date: 25 jan 2010. khushal bhatia did fake promise that your phone will not any problem. after 2 months of phone use problem started. after installing nokia suite and attached usb cable to my laptop, not able to see or copy phone contact no to laptop or not able to copy content of laptop to my cellphone, heating problem is unsolved, when I am talking with the phone, listening music form radio or music player. no changed in heating problem that previously held complaint. when I am trying to listen music from download music from bluetooth, whole phone was hanged. after 2 or 3 times when switch off phone, the phone was stuck. unable to recover at normal condition. when I was appeared interview at gandhinagar, I was supposed to switch off mobile phone. mobile phone was hanged simultaneously. I was unable to talk even.

I actually I must remember before 2 months. but I have very much busy during job. I have no single minute to inform you. my job timings are very awkward. khushal bhatia told me now onwards your phone will be new machinery with old body. I want to ask mr. khushal bhatia where are your commitment towards customers.

I am unable to upload my all types of data to my pc or laptop after installing nokia suite software in my laptop.

When I was questioning these above mention problems, khushal bhatia told me that my transfer for other department as usual.

Now after 2 or 3 times repaired, one time for whole machinery changed I must argue for a new brand piece (seal pack)

At 24th january 10:15 a. m I have received mail from customer care of hotspot.

“dear mr. mehul,

Thank you, for writing to mobicare. this has reference to your below mentioned mail.

We sincerely apologize that your experience with service centre has not been as per your expectation.

We regret the inconvenience to you in this respect. kindly submit your handset to any near by spice outlet also provide your correct contact details so that

Needful can be done asap

Regards,
Rupahaly dutta b & ndash; 13, sector & ndash; 63,
Executive-national customer relationship spice retails ltd
Noida & ndash; 201301 (up) hand phone: +91 [protected]
Url: www.hotspot.com & omega;: +[protected]”

individuals play the game, but teams win championships

These all above previous note are only for showing purpose. company like hotspot [spice retailer] does not care customer’s requirement.

Old nokia 5310 express music phone details:

Imie no: [protected]
With cash back 45189
Purchase date: 12th april, 2009

Nokia 5310 express music phone was swap.
Swap phone imie no: [protected] with battery no [protected] & ndash; [protected]
Software version: vo8.32
23-07-08
Rm-303
Product code: 0565586
Fcc id: ppirm-303.
Ic: 661u-rm303
After swap return date: 30th june 2009

For nokia.
After sending complaints to your customer care nokia was given me following reply briefly.
Dear customer,

Please buy your nokia phones to only nokia priority dealer. if company suggest us that buy your nokia phones to only nokia priority dealer then why should company got permission to sell their brand to that kind of third class retailer. company can stop selling phones to such kind of retailer.

Please do justice of this matter.

I must claim new fresh piece after 2 or 3 times get repaired. once they have swap phone with new imei and with new charger.

Sir they asked my handset. I have no spare handset for replacement. I must want my money back. I do not want to repair again and again. please do something.

Please sir try to do something legal. please provide me justice. I have 2 years extendable extra warranty worth 600 [handset rs 5001 to rs10000] sr. no. b 35132.

I will really wish that you will surely help me. actually I have no time because of hectic schedules of my office, that does not mean that I have no problem with the phone or I shut my mouth with hope. please try to sort out this issue as far as government perspective

I am waiting for your positive reply.

Yours trully customer

Mehul fozdar

Please help me.

mehul fozdar
+[protected]
[protected]@yahoo.com

I have received an sms on my mobile stating that i won 1, 000, 000 pound. i have filling in the form and requested for the payment. Could you please help me. i have received the sms from the following phone number +[protected] and i was requested to claim on [protected]@nokiacoy.co.uk or on the mobile number +[protected].

We are in new zealand and my partner received a text saying he had won 250 000 british pounds and we needed to email '[protected]@sapo. Pt' im not sure what country this email goes to but it doesnt sound like a british email address. But we thought we would email anyway because whats the harm and that money is worth more than double in new zealand! Although we both knew it sounded like a scam for sure.
I just received this email in my junk folder and reading through it sounds more and more like a scam I googled immediately and found all these different but similar emails and texts alot of other people received. So I thought I would add this on here as well as others in new zealand might have received the same thing. But this sould be stopped or announced publicly because I know alot of people howould be sucked in. Luckily I read about scams in magazines and didnt go any further.

Good to hear from you regarding the nokia mobile promo.
In commemoration of our anniversary we rolled out over & pound;3, 000.000.00 (Three million great britain pounds) for our anniversary draws. All participants were selected through a computer ballot system drawn from mobile numbers from the 45 mobile networks from australia, new zealand, north america, south america, europe, asia and africa as part of our international promotions program.

This promotion is a bid to increase our market share in the fast growing mobile telecommunication industry. Nokia has a teeming population of customers spread all over the world, and the promo is targeted at promoting our brand, and creating awareness amongst nokia users and none users.

This promo is approved by the british gaming board and also licensed by the international association of gaming regulators (Iagr). This promo is the first of its kind and we intend to sensitize the public. To begin the process of claiming your prize, fill and send back the claims form below. The address is where your international bank draft will be delivered.

Your private data is secure and will not be accessed by any third party.

Section a

**personal

Prefix (Mr. , mrs. , ms. , dr. , etc. ) :

First name:

Middle name:

Last name:

Date of birth (Yyyy-mm-dd) :

Gender:

Male female

Occupation

Address:

City/state/province:

Country:

Section b

**winning information

Winning mobile number

Network name

Amount won (In figure)

£

Amount won (In words)

Section c

**internet

Contact email address (S)

1.
2.

Internet connection

Home work public

Congratulations on your winning.

Thank you for being part of our commemorative anniversary draws.

Yours faithfully,
Mr anderson. J. Maxwell
Tel: +[protected]

Fax: +44 [protected]

Fyi: please click reply then fill forms and send back

Hi, I received an sms recently stating that I am a grand winner of nokia mobile live easter promotion. The person name was dr. Alexandra david who he was the cash officer in charge of disbursement. The contact #given I called the person answered nokia live. Can you advise if this is true or a fraud ? Is nokia truly running an easter promotion?

Nokia emails draw 2010
Nokia co-operation united kingdom
Nokia house. summit avenue southwood
Farnborough hampshire gu14 0ng.
United kingdom.
E-mail:[protected]@live.com
=======================================

Dear winner,

Congratulations once again!. nokia is celebrating it's 25th
Anniversary in united kingdom and a general award is currently
Conducted by draws. this is done annually to promote individuals
That is using this e-mail below
(yahoo, hotmail, aol, gmail, rediffmail, rocketmail) of all email users
World wide. this is to inform you that you have won prize money of
Five hundred thousand great britain pounds (£5, 000) in ongoing euro
Nokia cash splash 2010 lottery promotion which is organized by nokia
Co-operation ltd in united kingdom, nokia company uk collects all the
E-mails addresses of the people that are active online on our random
Selector machine, among the millions that active online, we only
Select ten peoples every month as our winners through electronic
Balloting system (ebs) without the winner applying. we are
Congratulating you for been one of the people selected. all
Participants were selected through a computer balloting system drawn
From canada, australia, united states, asia, europe, middle east,
Africa and oceania as part of our international promotions program
Which is conducted annually. the draws was conducted by a random
Selection of existing e-mails of 100 from an exclusive list of
80, 731 e-mail addresses of individuals and corporate bodies, picked
By an advanced automated random computer search from over 200
Telecoms company directory all over the world. our winning
Notification is sent via e-mail to the 10 lucky winners and your
E-mail falls among the 100 lucky e-mail winner, you are to fill and
Submit the application form below via our e-mail address to verify
Your identity and within 24hrs you will receive an e-mail on how to
Proceed with your claims.

E-mail:[protected]@live.com

Full name:...
Address:...
Total amount won...
Date of birth:...
Occupation:...
Mobile number...
Citizenship:...
Next of kin...
E-mail:...
Sex:...

Warning:
Security reasons, you are advised to keep your winning information
Confidential to avoid double claim or impersonation. congratulation
Once again. !

Regards

Dr. james brown
Publicity secretary
Shevron ltd uk.

I’ve bought a Nokia 6700 classic on 25th Jan 2010. Ever since I’ve got this phone there is a problem of phone switching off on its own while talking, while on charging even when it lying idle. We went to the dealer and were told that the dealer has no responsibility after the sale is made and were directed to a Nokia Care centre. The care centre told us that the problem is with software of the phone and can be rectified by updating the software was given a target delivery 4 days. we got the handset back from the Care centre on without checking whether the phone was working properly it was delivered to us. Ever since then there is a same problem that the phone switched off again on its own and is not switching ON at all. After that the phone was again given for repair again there was the same problem phone switched off this is reaped after it is given for repair for 3 times .A temporary mobile was given to me after 3rd time of my phone send to repair and which was not even working. and they said they will try and give me a fresh phone as there is a problem in the phone now that I went to take the delivery of the new phone what I find is they are giving me a black phone instead of the chrome model which I had. and they tell me this is more expensive then your Chrome phone what I bought and which was up for repair or replacement and what they said is nokia is out of stock with the chrome phone and they will try and get it is next 7days. it’s been all most 3 moths I have got this handset and I got to use the handset I think for 1 month else its been with nokia care centre for repair
I would request you to kindly give me a credit note as I can`t trust your services anymore its hopeless I am in business of stock market and I know what pain I have gone throw by keeping a trust on your brand name NOKIA hope I won’t have a pain to use your new handset and will get my hard eared money back as follow I am giving my job sheet numbers

IMEI NUMBER -[protected]
Product Code -0571233
Model Name -6700C
Warranty Ref Number -APAINY226300214
Job Sheet Number -[protected]/100309/104

Thanking You

Dhaval Shah/Sejal Shah

I bought a Nokia 5130 Music Express at Goa [protected] in The CELL TOUCH- Madgaon).After 4 month at the time of incoming and outgoing call the mobile automatically switched off .one time it rectified. They told that was software problem. After 4 days again same problem came . When reached same service center (Nokia unique biz solution Madgaon)they checked and told the UI shield gone. They told for changing this need to wait for 15 days . Without a solution how can I waiting for long days ? I am working in railway service and this device is essential thing for my job. Till they not provide a simple solution for that. I am fed up with this Nokia customer care service.

name : hari prasad
place : banglore
address : no631 9 th block vishveshvaraih layout mallathalli banglore
EMI NO : [protected]
sir i lost my mobile when i was walking out of the rajarajeshvari theatre ... i was the last person to come out of the theatre ... i am sure that the theatre people have taken the mobile ... i begged them to return the mobile but they were about to beat me ... so please kindly see to it that you register the complaint ... thank you... if you get the mobile please contact us on ph : [protected] ...or mail me on [protected]@yahoo.co.in

Sir,
I have bought a brand new nokia bluetooth headset BH-105 within 2 weeks the earpiece of it got broken. I immediately, went to a Nokia care in chennai (ADYAR) I had a very irresponsible response saying that, they cant replace such damages, I dont think if u are selling a product U should also have alternatives options for the damage if faced. Im really upset with the response of the Nokia Care. I need a proper reponse for it. In Nokia website you have given a lot for your mobiles but very few for products like these.

Hello sir / madam
I buy i cell phone from nokia pvt. Ltd. On 17 march 2010 and it got a black spot on mid of screen. I give it in nokia care but they repled me that it is not a recover problem you have to pay screen charges for new screen.
I just wnat to know i did't complete even one month and phone screen has dameged.

Today I received the following sms :

"congratulation! Your mobile number has won & pound;350, 000:00 in the uk nokia lotto promo. Call +[protected] and email to [protected]@live.Co. Uk for your prize claim"

The message came from +229 [protected].

Please note that the body text has a non-standard english first word, and the sum in gbp is also non-standard : I have copied them exactly as I received them.

+229 appears to be the international calling code for the republic of benin.

Could anyone advise me how to prosecute these people?

congratulation message on my mobile number has won 250, 000 sterling pounds in the ongoing nokia promo.

please.. i would like you to stop sending me sms because i have downloaded enough from you. i hope you will help me unsubscribe me. thanks