Nokia
Reviews and Complaints

Hi I purchased Nokia Lumia 730 in month of August, in 5 working days there was an issue with my device audio system and i given to my vendor. The Nokia service center people told me it is the problem of software and they updated the software. After 5 days again same problem, this time i went directly to Service center and ask them to check very clearly in within one day simply they updated the software and given my device and they said device is working very perfect. I kept myself for observing one month, again same problem giving. Third time also same thing the service center people did and given my device. 4th time my vendor given to another service center they said previous service center people were not updated the software properly, now the device working fine and in case of any issue we will look forward like that. 5th time i given service center then told motherboard problem and they are not ready to replace the device and they are telling we change the motherboard, please come and collect. How can we believe that they had been changed the motherboard. Really i am fed up with these people. So what i would advice please don't buy Microsoft devices.

Dear sir,

I make this complain letter on behalf of my sister who traveled by air asia last week from kul to kch and
She accidentally dropped her handphone (Nokia) at the departure waiting room at. When she realised
It she asked assistance from the cabin crew by the name of mr. Muhammad alfar and he told
My sister they found a handphone and passed it to the ground staff and advised her to lodge a
Report when she arrived in kuching. She did everything as instructed and 2 days later I help her to
Check with the lost and found in kuching airport and the lost and found staff said they there is no answer and asked me to come back again. And the following day I approached the same counter but different staff on duty and he told me the replied said they don't see any handphone left behind by passenger.
The report of my sister case is cbtkch15a00344, hold you can look into this matter as already
Confirmed by cabin crew the phone was found and how come later on said there is no sign. Actually it is just a normal phone but the most important is all the data and contact number which was save in the phone.
Kindly please investigate and reply to me as soon as possible. Thanks regards

Sir I want to register my complaint about nokia lumia 720 and nokia cust support... I bought brand new nokia lumia 720 last year my phone was under warranty when I found problems in my phone I went to nokia care at amravati (Mh) center.. They took my phone for more than one month they said that phone sent to company for repairing... After that I got my phone with same problems, they resolved not a single problem in my phone and returned with lot of scratches on my display and they replace dull display and imei no. Also changed which have no warranty... After one to two day again I got same problems again they send my phone to company now I don't having phone with me (As again in company)... Both time I check online and repairing status it says no repairing has been ever encountered with my phone... Please solve my issue... Sir, in two month about 50 days my phone in company for repairing ! And online there is no status... Kindly repair my phone and replace that defected display..

To whomsoever it may concern

I have been a loyal customer of Nokia since last 7 years. I have been using two Nokia phones since these past years. But the incident that took place yesterday has shaken up my trust over the quality of product that Nokia is delivering.

I have bought Nokia Lumia 730 a month ago on 11.01.2015. The cost of the phone is around Rs. 15, 000. Yesterday on 16.02.2015 it fell from a height of just 2 feet, It fell on its backside with cover on the floor and its glass is cracked in several places. There are so many phones in the market which have a strong screen glass including the many of the Nokia Models. This damage has occur because of the poor quality of the product.

I went to the nearest Nokia care and they are telling me that the replacement of screen will cost Rs. 8300, which is not at all reasonable and also unbearable after the purchase of a costly product.

I would request you to look into the matter and find a solution for it as soon as possible.

Dear sir,
Today I got a mail that is attached below.

Nokia co-operation united kingdom
Nokia house. Summit avenue southwoods
Farnborough hampshire gu14 0nag, uk.

Your email as been award of 750, 000 in the 2015 nokia award draw and 2 nokia lumia 1520 mobile phones, new sony vaio laptop. For more inquiry contact nokia corporate officer and send a copy of this mail to

Name: bradley anderson powell mr. )
Email: [protected]@nokiaukoffice.com
Nokia co-operation will required the following personal details.

Full names:
Home addres:
Gender:
Age:
Marital status
Mobile no:
Father’s name:
Father’s age:
Mother’s name:
Mother’s age:

Reply to this email: [protected]@nokiaukoffice.com

Nokia co-operations®
© nokia 2015. All rights reserved

Will you confirm me whether this mail is fake or not?

Yours faithfully,
Sourav modak
Email: sourav. Sourav. [protected]@gmail.com

I have had issues with my Nokia handset since I got it, and have had to send it off for repair three times. On the 3rd time I expressed my disappointment in a note sent with the handset, as a result my handset was returned to me without the back cover. I believe this was done spitefully by the repair agents as I was unhappy with their ability to repair the handset satisfactorily.
When I complained I was told to buy a new back cover!
I sent my handset to Nokia securely packaged via a reputable courier chosen by Nokia, it is then in the custody of Nokia repair centre and their responsibility to ensure it is returned as it was received. To simply tell the customer that Nokia have lost part of their phone and not take any responsibility is very unprofessional for such company.

Hi,

I am writing this to bring to your notice the way Nokia customers are being fooled and cheated by it's Nokia care centers.

Today I went to Nokia Care center (M/s Silk Teleservices, Marathalli, Bangalore) to get my Nokia Lumia 625 checked which had started showing some Touch screen problem(only specific areas of touch screen not working).
My device was purchased in April 2004 and hence it is still in Warranty and it had been maintained well, so there was no signs of scratch or Damage anywhere in the Phone.

The Customer representative checked my Phone and found no signs of Damage and then he took the Phone for further checkup (after creating Job sheet which indicate no damage/scratch).

After around 30 min, I was informed that the touch problem is due to Water damage and hence will not be covered under warranty.He showed me a small PCB card from the bottom of the phone which had USB slot. There was absolutely no sign of Water on the card, hence I confronted him for the same and he immediately went back to the engineer again to find some other excuse.

This time he came back with similar card from the top portion of the phone which had Earphone jack slot and started showing some Dust like stuff on it and claimed this has happened due to water seepage.Due to this the Touch sensor was not working.

I again failed to understand how he is relating the dust on the Phone jack with sensor problem. The touch sensor is not even near to the jack and there was absolutely no water mark anywhere inside the phone, so even if some moisture had touched the jack how can it possibly damage the touch sensor.I asked him this question but he had no answer.
He could not show me any other sign of water mark inside the phone and was adamantly saying that water could have damaged the sensor so we will have to change the Full screen which would cost more than Rs 3000.

Since the Earphone jack and USB slot both are open points and exposed to air, there is high chance that some Dust would gather inside them. How can warranty be denied by giving such weird excuses.

It should be the responsibility of the Nokia Care to prove that the issue has been caused due to Water Damage by giving sufficient proof and not just by being adamant and forcing decision onto customer. Another customer who was there at the service centre for a similar problem was being harassed in the same way by giving some weird excuse.

This is a clear instance of cheating where the Service centre is denying the Warranty so that they can sell the parts and make profit.

The Nokia Care team had no answer to any of my questions nor they could clearly prove any signs of water or damage but they just kept repeating the same statement hoping that I would agree to it finally.
Finally when they realised that they cannot prove their point easily they said they will re-look into the matter and get back to me by tomorrow and retained the device with them.

Based on today's interaction, I have strong doubts that they may resort to mischievous practice(damaging my device intentionally) to prove that indeed the problem was due to Water damage just to decline warranty.I read several such complaints about them on the web where they have declined warranty blindly.

I request you to kindly look into the matter so that Nokia customers are not cheated by NCC executives.

Request you to kindly provide the escalation matrix of Nokia support so that I can take up this issue with appropriate authorities. Nokia/Microsoft cannot take us for granted.

Regards
Deepak

Hi,

I am writing this to bring to your notice the way Nokia customers are being fooled and cheated by it's Nokia care centers.

Today I went to Nokia Care centre (M/s Silk Teleservices, Marathalli, Bangalore) to get my Nokia Lumia 625 checked which had started showing some Touch screen problem(only specific areas of touch screen not working).
My device was purchased in April 2004 and hence it is still in Warranty and it had been maintained well, so there was no signs of scratch or Damage anywhere in the Phone.

The Customer representative checked my Phone and found no signs of Damage and then he took the Phone for further checkup (after creating Job sheet which indicated no damage/scratch).

After around 30 min, I was informed that the touch problem is due to Water damage and hence will not be covered under warranty.He hesitantly showed me a small PCB card from the bottom of the phone which had USB slot. It was very clear from his expression that he himself was not convinced with that excuse due to which he wanted another customer representative(a lady) to talk to me and explain but she also refused to do so. There was absolutely no sign of Water on the card, hence when I challenged his observation, he immediately went back to the engineer again to find some other excuse.

This time he came back with similar card from the top portion of the phone which had Earphone jack slot and started showing some Dust like stuff on it and claimed this has happened due to water seepage.Due to this the Touch sensor was not working.

I again failed to understand how he is relating the dust on the Phone jack with sensor problem. The touch sensor is not even near to the jack and there was absolutely no water mark anywhere inside the phone, so even if some moisture had touched the jack how can it possibly damage the touch sensor.I asked him this question but he had no answer.
He could not show me any other sign of water mark inside the phone and was adamantly saying that water could have damaged the sensor so we will have to change the Full screen which would cost more than Rs 3000.

Since the Earphone jack and USB slot both are open points and exposed to air, there is high chance that some Dust would gather inside them. How can warranty be denied by giving such weird excuses.

It should be the responsibility of the Nokia Care to prove that the issue has been caused due to Water Damage by giving sufficient proof and not just by being adamant and forcing decision onto customer. Another customer who was there at the service centre for a similar problem was being harassed in the same way by giving some weird excuse.

This is a clear instance of cheating where the Service centre is denying the Warranty so that they can sell the parts and make profit.

The Nokia Care team had no answer to any of my questions nor they could clearly prove any signs of water or damage but they just kept repeating the same statement hoping that I would agree to it finally.
Finally when they realised that they cannot prove their point easily they said they will re-look into the matter and get back to me by tomorrow and retained the device with them.

Based on today's interaction, I have strong doubts that they may resort to mischievous practice(damaging my device intentionally) to prove that indeed the problem was due to Water damage just to decline warranty.I read several such complaints about them on the web where they have declined warranty blindly.

I request you to kindly look into the matter.

Request you to kindly provide the escalation matrix of Nokia support so that I can take up this issue with appropriate authorities. Nokia/Microsoft cannot take us for granted.

This phone is only a few months old. I
originally took this phone to the service center mentioned in your e-mail
on 09 OCT for a simple screen repair. Over the next couple weeks I
struggled to get any feedback from them and had to each out to their Dubai
office to even get a response from phone or e-mail. After that the Kuwait
office contacted me and told me to come get the phone. I paid 58 KD (which
seemed high) for the screen repair.

The screen was fixed, however they removed the flash (leaving a hole in the
back), disabled the wireless charging, and broke the unlock button on the
side (all of this was working fine when I brought it in). I had to once
again take it back.This time they fixed the wireless charging and replaced
the flash. They seemed to fix the unlock button, but the next day it
stopped working again. Bottom line, Technocare fixed the screen, but while
they had it they broke three other things that were fine when I took it in.

At this point I sent my original e-mail to you. You asked that I take it
back down, which I did. They informed me that they no longer work on Nokia
equipment and gave me a number to call. At this point I asked for a refund
since the phone is not usable and in worse shape than when I brought it
in. They declined to give me a refund. After all this terrible service,
before I left the employee behind the counter had the nerve to ask me if my
company was hiring.

I left the store and called the number they gave me: [protected]. The
person who answered told me that Nokia no longer has a Kuwait repair
facility, but they would be opening one in three days and would call me
when I could come by. That was well over a week ago. I told them that I
was not confident they would have a new place in three days and asked for
an alternative means to get this repaired, such as a mil in service. They
told me I had no options but to wait for the new Kuwait facility to open.
I asked two more times to be sure and was told each time that Nokia would
not offer me anyrepair option but to wait for the local store to open.

Here we are, well over a week later, and there is still no Kuwait branch.
The phone is unusable, My company has had to purchase me a new smartphone
so I'd have something to use since the Nokia 930 was unusable and
apparently unrepairable.

I have copies of all e-mails, text messages, pictures of the damage to the
phone caused by Technocare, and dates of all visits. I will be posting
these online and will provide a link for you to review once I do. It is
clear that Nokia and her service partners have no intention to fix my phone
or take care of me as a customer. I think that as a consumer, I have done
far more than I should have to for a simple repair. All I want is my money
back for the repair that never happened and working phone.

I feel I should be eligible for a refund for the faulty repair service you
provided. I also think I should have my phone replaced, since the one I
have is clearly not repairable. This should all be covered under
warranty.

My mobile nokia asha 501 I purchased may be 1 year and 1 month ago. One day I update the latest software version. Running the under process my phone is suddenly switch off. I arrived nearest nokia care service centre. I give my mobile they look and said your warranty will expire only 15 days ago. There is no free service. If you paid some repairing charge. We sent your phone our company for repairing. And the charge is rs.1531. I said ok you will. Then after 10 days I went the nokia care centre. The receptionist said "sir apka phone company se aaya nahi he. Abhi 2 3 din aur lagege. Before 4 days when I went nokia care they give me my phone will not running. My phone is switch off & not start. To maine pu6a isme fault kya he kyu company me se bhi repair ho ke nahi aaya. To usne bola pata nahi sir aap kisi local mobile repairing karne vale ko bataiye. Aur maine bahar dikhaya to pata chala ki un logo ne company me phone bheja hi nahi tha. Balki apne aap try kiya aur koi red color ke liquid dal ke puri cercit ic fail kar di. Aur ye bhi pata chala ke nokia care koi trained technition nahi he aur 2000 ya 3000 vale sikhnevale karigar he. Aur company me koi red colour ka liquid use nahi hota. Aur aab bajar me koi mera phone thik nahi kar sakta sab kehte he aap nokia me complain karo. Mene phone liya usko bas 1 saal hi hua he. Aab un logo ki bejavabdari ke chalte muje mera phone gavana pada. Ab is phone ka kuchh nahi ho sakta. Muje 5000 ka loss hua. Ab ye kon bharega. Meri itni capicity nahi k aur paise jama karke naya phone le saku. Plz aap koi action lijiye. Ho sake to mera na sahi par aage se kisi or k sath mere jaisa n ho.

I still had the same complain and no reply from ur side ?R u still wants customers to buy nokia or to throw nokia mobiles on ground ? This is my second complain and no reply, refer back to my profile complain as no reply and no compensation my nokia lumia 1320 cracked the screen by itself (Manufacture defect) I went to nokia care egypt in dokki street, they didnt believe me, they only believe that its a mess use in order not to change my screen for free and they wrote that the mobile didnot had an accident so return to your branch nokiacare in egypt dokki mesadak street, reciept no. (1785181) I want t change my screen for free or change the whole mobile with new one this is the customer satisfaction

dear sir iam sathiyajith working in saudi arabia iam send to one mobile phone in saudi post office al jubail at the date of 12/3/2013 my parcel track no rr 111432696sa iam complant verous time in saudi postoffice but no result iam traceing the track no the parcel are coming to mumbai at date of 18/3/2013 but in this time not delivered please help me sir and s

Hello Team,
I've a Nokia Lumia 525 phone witn following details
IMEI No. - [protected]
I've given it to Authorised service center Akshay care at FC Road Pune with below details on Wednesday 20th August
Job sheet No - 140820/013
After 1 week and paying almost Rs.1500(For which I've not given any receipt) I received the phone today (26th August) to find out the problen is as is. They have not done anything to the phone.
I have completely lost trust in Nokia Brand and looking for going against Nokia in Consumercourt.

My name is Sourav Dutta.I am using Lumia 620 IMEI No.-[protected]
since last one year and facing so much problems that I cant express
those in words.
This time there is problem in speaker/mic and hanging problem in phone
and the same cant be repaired in Nokia care Ranchi, I have deposited
the phone on 3.6.14.

Full address of Nokia Care Center-Nokia care, Nirmal Enterprises, PP
Compound, Main Road, Ranchi.
* Job Sheet number-3297(manual)
* Alternate contact number-[protected]
* Exact assessment made by Nokia Care Centre-Yes
* Best time to call-10..00 am to 5.00 pm
* Date when you visited Nokia Care Centre-3.6.14

I received the below email from the email id
Dear Nokia Winner
This is to inform you that your E-mail address has won Five Hundred Thousand
Great British pounds (£500, 000. 00 GBP) and Nokia Lumia 920 in the UK Nokia promotion, your
winning
number is NK09788.
This promo is approved by the British Gaming Board and also licensed by
the International Association of Gaming Regulators (IAGR). To begin the
verification and claiming process of your prize, you are required to fill and send the
claims form below
SEND YOUR DETAILS TO:
[protected]@hotmail.co.uk
1.NAME:________
2.RESIDENTIAL ADDRESS:_________
3.AGE:_________
4.SEX:____________
5.MOBILE NUMBER:___________
6.OCCUPATION:___________
7.COUNTRY:______________
8.STATE:___________
9.WINNING E-MAIL:________
If you DO NOT contact your claims agent within 21 working days of this
notification, your winnings would be cancelled .
Dr. John Mark, (Payment Officer)
NOKIA Company Payment Department of United Kingdom,
E-mails: [protected]@hotmail.co.uk
Phone: +[protected]

Online Coordinator
Nokia UK Company
Copyright©2013 NOKIA CORPORATION

There is a problem inn my new handset nokia 220.When i insert in to the both sim slot sim one not read the network of sim 1.A notification is show that "no sim card ".and when i goes to nokia service centre near dakbanglow chauraha then he said one month will be time taken by them.so solve my problem imidiately.

I have got the mail that my mail id has got prize money of 750.000 pounds (Brithish currency)
This mail is to inform you that I have finish with the process of the custom authority and they have directed me to deposit your cheque with the reserve bank of india for security purpose of this transfer where your funds will be remitted to your account through online transfer mode.

Right now I have already gone to the reserved bank of india (R. B. I) office to deposit your cheque with them for wire transfer of your funds to your own personal bank account. The reserve bank of india has given me their contact info to give you so that you will contact them by your self and send them your account information so that they can transfer your funds to your account.

So that they can be able to reach you directly and ask you to give them all the necessary details they will need from you to effect your funds transfer to your own bank account.

Please find below the email of the reserve bank of india.

Contact the... Reserved bank of india.
Online transfer agent email id: [protected]@gov. E-rbi-in.com

You are to contact the reserve bank of india with the email address above, introducing your self to them as the beneficiary of the funds of 750, 000 gbp together with your details that was deposited in their bank by diplomat mr. Albert derrick, delivery agent of the nokia company online lottery promotion.

Immediately the reserve bank of india has heard from you they will proceed with the transfer of your funds into your own bank account without any further delay. Please keep me updated immediately you have contacted the reserve bank of india, I will remain here in delhi until you have finally receive your funds in your account before leaving for your state because I will be bring your mobile phone and both of us will be taking picture photo together after amount has been successfully transferred to you so that I can take back to united kingdom that you have received your funds.

I wish you good luck and have a nice day.

Thanks & regards,
Diplomat albert derrick
This was his mail which was sent to us

I moved from Samsung to Nokia thinking it has better quality and service but now I completely regret doing so! I purchased Nokia Lumia 720 from flipkart 4-5 months back.
Within two months of purchasing the phone, I started facing many problems. Here are some of the issues:
1) When I switch the phone off, it automatically starts on its own!
2) While using the phone, it restarts on its own several times. No prompt is seen before this happens, and it has happened at random times.
3) Network fluctuation. The same SIM card worked fine with my earlier phone, so I am sure my SIM card is fine.
4) Bing won't automatically change the wall paper. I have to go to settings again and again to do so!
5) While surfing or playing games, phone will automatically go to the home page!
6) Internet doesn't work properly with data connection. Again, I have tried the same SIM card with a different phone, and the problems vanish.
7) Sometimes it won't detect the memory card.
8) Silence ringer is also not functioning.

I have already submitted my phone thrice at the care centre!
Every time I submit my phone they format it and give it back saying no fault found! The third and most recent time on 21st Nov 2013 I submitted the phone, I requested them not to format the phone but keep it under observation as is. However, they went ahead and formatted my phone and expect me to believe that there is no fault found! The details of this care center are:

Harmony AudioCare Center, Recycling pointAddress: Anjali Bldg, Ground
Floor, French Bridge, Opera House Junctions 400007, Mumbai, Maharashtra,
IndiaPhone: +[protected]

Job Sheet no.- [protected]/ 131121/ 53

First of all, after me specifically requesting that my phone not be formatted, why was that the only solution found? Secondly, is formatting the only option? Does this mean that I need to format my phone every now and then for it to function properly? I have refused to collect the phone and have asked for replacement, since I refuse to format all my data every every now and then. It has been 20 days now that the phone is still lying with you'll and I have received absolutely no response regarding the same!

Every time I try and talk to the contact centre, I get a reply saying someone will contact you at the earliest! May I know what is "Earliest" as per you'll? 2 days, weeks, months or years?!

Service Request No. is 1-[protected]

If there was no defect in the phone why would one need to keep visiting the care centre? I have been to the center 3 times, with no luck. My phone is only 5 months old and still under warranty for the next 7 months. Please let me know how much longer I have to wait for a response. I need a replacement phone, and if that is not possible, I would like to return the phone and get my money back.

I was very excited to finally get on board with the wondows phone/nokia with the release of the nokia lumia 920.

1)Dust under forward facing lense:
Shortly after purchasing the phone I noticed dust collecting under the forward facing lense, so I decided to send it in for repair.

I did a hard reset to erase any data and sent it off. A few weeks later it was returned saying that there had been water damage so they couldnt repair it.

2) Phone gets bricked when you do a hard reset:
I was shocked to find out that my previously working phone was now no longer working upon getting it back from repair shop, my lense was not repaired and nokia was telling me I was sh** out of luck.

The phone WAS WORKING, and their repair department sent me back a bricked device. Nokia turned a blind eye because of the liquid damage despite 2 major defects and now I'm stuck in a 3 year contract with a blackberry loaner phone.

Unfortunately I would not recommend buying any nokia product. ESPECIALLY if its only been released in the last 6 months. Who knows what kind of defects you'll run into.

Nokia corporation
International remittance dept:
2nd floor berkley square house,
Berkley square, london w1j 6bd,
United kingdom.
Tel: + [protected]
Date: 31/07/2013

Your winning numbers:
Batch number: nk146/003
Pin number: 85568vpg24
Ticket number: [protected]

Dear mobile award recipient:-
Congratulations!
We wish to formally announce to you that you have successfully pass the requirements, statutory obligations, verifications, validations and satisfactory report test conducted for all international email award winners for beginning of year 2013 bonanza. A cheque value (£750, 000.00) seven hundred and fifty thousand great british pound sterling's has been issued in your name.

Your prize document include: -
1. Nokia corporation prize endorsed certificate.
2. Certified cheque valued & pound;750, 000.00 great british pound.
3. Clear source of funds certificate (Certified by international monetary fund).
4. Letter of affidavit from british judiciary crown court (Duly signed by the legal attorney).
5. Nokia n95
These documents has been securely sealed and packed for security reasons, to avoid mishandling of your prize document. On this note we hereby inform you that delivery of your prize document has commenced via globelink courier delivery diplomatic officer { mr. Albert derrick }, who has been assigned by us to deliver your prize document directly to you at your home in india.

Important note: diplomat mr. Albert derrick from globelink courier company, will arrive india from united kingdom with your prize document at the early hours of thursday 1st august 2013.] be informed that the designated point that globelink courier diplomat will arrive in india is at indira gandhi international airport - new delhi.

Note: you therefore advice by nokia mobil company to please stay at home by the time of delivery parcel to you by our delivery officer mr. Albert derrick, you are to provide your valid id card, (International passport, driving license, pan card) any of the above id card you are to provide to our delivery officer before parcel can be handover to you.

Kindly be inform that nokia mobile company have already pay for the courier charges only, it's your duty to provide india airport governmental tax clearance fee immediately it arrived in new delhi international airport. Due to the value content of your certified parcel it most be approve by the customs authority before delivery can commence to your home of residence. The amount which you are require to remit is {rs 21, 000 } to the customs of your country for the india government tax clearance fee at the airport. The amount will be use for clearance of your parcel immediately it arrived india, customs will also issue receipt of clearance payment to our diplomatic agent who will deliver your parcel to your home of residence. Note winning prize most be approved by customs stamp duty before any bank can accept the cheque.

Do contact our chief operating officer with the below contact details and re-confirm your delivery address to him within 24 hours.

Globelink courier company india post.
Chief operating officer: mr. Albert derrick
Contact email:[protected]@nokiamail.com

Congratulations once more.
Sincerely,
Mr. Mike john.
Tel: + [protected]
Event manager
Nokia corporation.

============================== =============================
Disclosure: this e-mail is intended only for the above addressee. It may contain privileged information. If you are not the addressee you must not copy, distribute, disclose or use any of the information in it. If you have received it in error please delete it and immediately notify the sender.
============================== =============================
Copyright & copy;2013 nokia. All rights reserved.

Date: tue, 30 jul 2013 16:03:48 +0530
Subject:
From: bad. [protected]@gmail.com
To: [protected]@outlook.com