Nokia
Reviews and Complaints

Nokia co-operation united kingdom
Nokia house. summit avenue southwood
Farnborough hampshire gu14 0nag.
United kingdom.

Scfn: gwk/5333/025648/03uad.
Batch: 241/2002/bll.

Attention: mr. king patrick santos,

Nokia mobile promotions 2012 united kingdom (u.k), is pleased to inform you that your company/individual email address attached to the ticket numbers 1001-[protected]-2285 with serial number 8888/03 drew from the lucky email number [protected]-12-36-50, which consequently won the promotion in the first category. you have therefore been approved for a lump sum pay out of seven hundred thousand great britain pounds (£700.000.00) in cheque credited to you. this is from a total cash prize of 19 million great britain pounds share among ten individuals and six international companies lucky winners in this category.

The administrative department and promotions department has just approved your payment of the tune of £700, 000.00. (seven hundred thousand pounds sterling) in cheque of the said sum has been written in your name, your certificate of winnings and your form b1 (otherwise known as the clearance certificate) has been compiled in as a consignment and sent to our official security courier company in your favor.

The courier company will be responsible for the remittance of the entire winnings, and your lottery winnings documents which is of high importance to you, in furtherance, to begin the final step of the claims process you are advised to contact the security firm whose details are furnished below and they shall be responsible for onward delivery of your winnings to you and you shall be expected to pay some fees along the line by the security firm for the delivery of your winning prize and documents this fees will not be more than normal shipping charges which we feel will not be a problem to you. before your winnings was released to security company a hard cover insurance policy was placed on your winnings by nokia mobile company to avoid any harm or illegal channeling due to this, deduction of any amount of money from your cheque cannot be done from your won prize.

The instructions given in line with the rules and regulation of the british gaming board is that once you get your winning cheque you are expected to deposit it in your personal bank account and there is a certain assurance that the entire one million pounds sterling you have won will be accredited into your account in not less than three to four banking days please note.

Note: you are to contact the courier company and provide them with their request so as to enable them courier your package, as your claims officer i will also be of great assistance to you so in case of any questions feel free to contact me anytime.

World courier delivery service ltd.
Name: mr. billy smith.
Suite 1, millbrook business centre, floats
Road round thorn industrial estate,
Manchester m23 9yj london, united kingdom
Direct tel no: +[protected]
Email: [protected]@msn.com

Write to them immediately upon receipt of this mail without wasting time. you are to furnish them with your full name, telephone number and postal address, once again, keep us posted on any development with the security company, in relation to your lottery winnings.

*we also urge you to keep your pin numbers confidential.
*congratulation once again from all staff and directors of nokia promotion team.

Yours sincerely,

Mr. steven dominic
Promotion coordinating center
Nokia co-operation united kingdom

I just received this email. just wanna ask if this is scam or not? thanks

Dear sir am Nsimbi Mayanja Fred from Uganda, i just received a message on my mobile number telling me that i won1.415 GBP nokia with reference number how can i access my prize

I purchase nokia model 206 mobile from rz mobile shop in muzaffarpur bihar, on date 05-02-2013.
Problem - automatically switched off and hanging problem.
For servicing—on 24-05-2013 to given nokia care name - bhawani agency gola road, durga asthan, muzaffarpur
They install new software but on 25-05-2013 the same problem start again.
Again on 29-05-2013 I given mobile to same service centre but still nokia care have my mobile and they din't solve the problem. And I m badly suffering without my phone, so please take action and delivered me my nokia 206. As soon as possible
I am attaching supporting document

My nokia n72 mobile having certificate serial no. 42cbcbe6 dated 28-02-2—6 expired by 27-02-2013 and it is not functioning i. E. Not connecting with the available network and also not installing pc suite. Provide me solution please

Whilst I was in Goa, on 03/02/2012 bought 2 Nokia phones, one was a Asha 300, in October 2012 the touch screen went faulty, and I contacted nokia in UK and was advised that devices can only be repaired in India under warranty. In January 2013 sent the phone to a friend in Goa to hand in to the Nokia Crossroads in Mapusa, Goa. It was handed in mid January 2013; about 4 days later the device was returned and was informed that the touch screen had been replaced. Due to me having a road accident in Uk I had to delay my trip to Goa. I arrived in Goa on the 04/03/2013 and my friend handed me the phone back to me, when I switched it on it froze again, just as I sent it. Since the repair I was the 1st person to use it. When I took it back the Nokia Crossroads they stated that it was out of warranty and advised me to take an additional one year warranty, I stated the repairs were not carried out but they did not want to listen to me, so I reluctantly agreed take out the warranty. Two weeks later I was informed that it has been rejected. I phoned nokia in Delhi and was told to take the device back to the Crossroads that the device will be repaired. On the 4th April & 8th 2013 I phoned them again, they said they would phone me within 72 hours. The last person from nokia Delhi stated it is out of warranty and I again I pointed out that the original fault was never repaired. On top of the £9.50 for sending the phone to India I hand to pay 900 rupees to replace the touch screen, which should have been carried out in the first place. So My complaint is when I had the screen replaced on the second occasion the protective cover which on new screens have a hand impression indicating a new screen, why was that not there when they first replaced the screen?, as all new screens have it. When I asked the agents for details of the screen replacement they say they fitted, they did not forward that information. For the 15 years I have always bought Nokia Phones, after this experience would you feel comfortable in recommending nokia products? I am fully aware that there is less competition in India than Europe but I believe nokia should monitor the agents more carefully.
I am sorry that I have to inform you of this incident but the customers are very important in any organization.

Regards

Sukhdev Bains

Lottery from nokia n series promotion. Writers email from : mr, colin howson, the nokia cash officer. Date :30/6/2013.
Voice : we are delighted to inform you of youre prize release on the 28/4/2013, from the nokia n series program. Youre email was attached to winning number :ngl/09788/60, batch:24/00319/izp. This batch draws the lucky number as follows [protected] bonus number 10, which consequently won the lottery in the first category, you have been approved a lump sum of gbp 2, 000, 000, 00 (Two million great british pound) in cash credit file ref nkn/uk 110241/01 from the total cash prize of gbp 20, 000, 000, 00 (Twenty million great british pounds) shared among 10 (Ten) lucky winners in the category.
Contact claims processing officer with below information :
Mr. Collins howson
Email: [protected]@kimo.com.
My name : francky simon johanes tuju. / from ;indonesia/email:[protected]@yahoo.com/phone number:+[protected]/addres: pare, 002/008. Blondo-mungkid. Magelang-mid of java.

I want to active "say caller name" option of call incoming, but this option is not activited. So please help us

Nokia company
London, united kingdom.
Dated 05/04/2013
Dear respected beneficiary, amitava bhattacharya
We gladly communicate with you online with the claims of your winning prize & pound;500, 000.00 gbp (Five hundred thousand great british pounds sterling only) it will be a great joy of mine and that of my colleagues working under the award remittance office of the city link courier delivery uk, chapter, to work with you in good co-operation and understanding as we process the release of your award / prize which is our major concern and assignment.

We wish to bring to your notice that your cash prize of & pound;500, 000.00 gbp (Five hundred thousand great british pounds sterling only) and other supporting documents has been prepared in favor of your name to facilitate the clearance of the cheque once it is deposited at your home bank by you. This documents includes the following:

1. Cash prize of & pound;500, 000.00 gbp.
2. The prize certificate from nokia company award board in london united kingdom.
3. Clear source of funds certificates (C. S. F. C. )
4. United nations clearance letter.
5. Letter of affidavits from the london high court of justice, stating that the prize was received legally from the universal winning prize program, and duely signed by the legal attorney to european union (Eu) uk.

Important notice:

Your parcel containing documents and cheque have been securely sealed and packaged for security reasons which make it impossible for anyone to view until it has been delivered to you the intended beneficiary of the contents please note.
Be informed that all uk taxes and shipment fees has been paid by (Nokia award headquarters). Therefore, you will only be required to pay for the custom duty, registration/clearing charges which is only for the clearing of your parcel from the indian custom upon the arrival of the delivery officer to your country. The delivery officer (Mr john stephen) will personally present to you all the supporting documents and your winning prize/certificate and also assist you through all the process of remittance there in your home country.

You are advice to make arrangement of required available to him once he arrives india to enable him fulfill the normal indian customs clearing obligations at the international airport (I. G. I. A) so that your parcel worth the sum of & pound;500, 000.00 gbp (Five hundred thousand great british pounds sterling only) can be released to him by the indian customs so that he can proceed to your address for the delivery. The delivery of your prize is currently on the way as it is passing through the british security screening. We realize recently that such procedures have been adopted on your consignment leaving uk for asia.

The diplomatic officer will be arriving india and you are to send or scan to our diplomatic officer a scanned copy of your id proof (id card / passport / voters card or driver license copy) to enable him identify you before he arrives your country. Below is his personal flight information:
Flight information of our officer "diplomat (Mr john stephen) " to india

Departure date / time: - may - 9th - 2013 - 7:00pm ===united kingdom standard time arrival date / time: - may 10th - 2013 - 9:15am ==== (Asia) india standard time

Please ensure that you co-operate with him and follow his instructions and directives to avoid any delay in handling over your winning prize to you because he has little time to spend in india. Make available to the clearing charges immediately. Because the indian customs authority will not release your winning parcel without the payment of the clearing of your parcel.
Note: in light of the above explanation, (Mr john stephen) will stay in india for 2 (Days) and help you to convert your winning prize from london great britain pounds sterling’s into india currency before departing from india back to united kingdom.
Dr. Roy morgan
Dispatch officer{ city link courier delivery}
Tel: +[protected]
24 hours service name: barr. William morgan
Tell : +44 [protected]
Email:[protected]@live.com
Congratulations to you and your family once again!
Yours faithfully mrs moris anabel nokia mobile production company international, #2 nokia drive middlesex london, united kingdom.
2 attachments & mdash; download all attachments view all images

John-stephen-id-proof13. Jpg

237k view download
Nokia company head office
International remittance dept;
Berkley square, london wij 6bd
United kingdom.
Office number +[protected]

Dear lucky winner
We are pleased to inform you that your email address has won an award in the nokia
Company award anniversary as organized by nokia company, held on 5th january 2013
In united kingdom. Nokia company. Randomly selected 50 email addresses through a
Computer ballot system to receive an award of five hundred thousand great british pounds
(£500, 000.00) and laptop each as a part of our for-profit philanthropic wing promotion.
The online award draws was conducted from an exclusive list of over 25, 000 e-mail
Addresses of individual and corporate bodies picked by an advanced automated random
Computer search from the web. No tickets were sold. After the automated computer ballot,
Your e-mail address emerged as one of five winners in the category & lsquo;a’ with the following:
Award reference code: (Nokia568a2013)
File number : (spdc00245)
Awards must be claimed by the email owner only, not later than 4 weeks from the day of
Notification send your complete personal information with your award ref. And file no. To
Us to enable us process your claim. Please kindly forward your full information to this email
Id [protected]@hotmail.com 1. Full name:
2. Country:
3. Address:
4. Mobile number:
5. Marital status:
6. Occupation:
7. Sex:
8. Age: this
9. Email id
Ensure that you send all your information to [protected]@hotmail.com to enable us

Responds back immediately, due to possible mix up of some numbers and email contacts,
We ask that you keep this winning strictly from public notice until your claim has been
Processed and your money is being remitted to you. Is part of our security protocol to avoid
Double claims or unscrupulous acts by some participants of this program. Please do not
Reply if you are not the 0wner of this email address.

I bought new nokia mobile 5 month ago, I used it only for two week .know my mobile swiched off .know i have no mobile .please try to ask, how it work.

Nokia express music 5130 mobile with Airtel sim numbered [protected].Lost in premnanagar, Dehradun on 8/4/2013 around 5-6 pm.And IMEI no. was [protected].Here i am attaching police complaint file and bill of the phone.

i lost my mobile at 4 / dec / 2012
purchased at 24 / 09 / 12
my mobile model : nokia asha 311
imei no : [protected]
my name is manoj
please contact me on [protected]

Your name :shammi
Address:h.No 243, st no4, guru ram dass nagar,
Kot khalsa, amritsar
Phone model: nokia 5233
Make:nokia
Last used no:[protected], [protected]
Email for reply:[protected]@khannapaper.com
Missed date:13/04/2013
Imei no:[protected]

name: M.K.Dinesh Prasanth
Address: 48B Muniappan koil street, shevapet, salem-636002
Phone model: 2690
Make: Nokia
Last used No.: +[protected]
E-mail for communication: [protected]@gmail.com
Missed date: December 2011
IMEI No.: [protected]

name:Brijnath pandey
address:182/c regent colony kolkata-40
phone model: nokia6303
last used number:[protected]
email:[protected]@gmail.com
missed date:14 april, 2013
IMEI number:[protected]

I have received an sms which say "you mobile no. Has won 850000 pounds in nokia-uk award. Claims email: [protected]@live.Co. Uk" is it true.

sir, pl go through detail of email chain between me and compony and you can understand the problem. despite having a valid warranty after swaping of my phone by NCC i releise the new pbs and submitted my phone at NCC on 15/03/2013 and today is 09/04/2013 and my phone is still awaited to be repaired and i am waiting for promises to be keep up by compony and searching for a solution i.e. emailing, contacting them trough phone whenever i get time from my job.
Pl help.

Sir,
I think there is someone appointed to see all these communication and communicate accordingly. pl go through communication chain below and telephonic conversation through your number [protected] (last one on 06/04/2013 when i was promised that my case is refer to some higher team which will communicate on monday, talking person was Mr David ), but i am still witing for response. Pl communicate.
regards
sanjay verma
[protected].

From: sanjay verma
To: "contactcentre.[protected]@nokia.com"
Sent: Saturday, 30 March 2013 10:35 AM
Subject: Re: The Service Request No. is 1-[protected]

sir,
thanks for your kind communication. Once again I am requesting you that pl go through the entire details provided by me and note it that it is not tampered at my end if it was so then how NCC recieved a tampered device for repairing under warranty. It is true that device is not tampered by me and i always seek NCC support for repairing even a small problem because device is still under warranty. pl see it it is a fair case there is something wrong in this entire process. pl check it.
regards.
Awaiting a quick and thougtfull response from your side this time.
sanjay.
From: "contactcentre.[protected]@nokia.com"
To: [protected]@yahoo.co.in
Sent: Saturday, 30 March 2013 9:31 AM
Subject: The Service Request No. is 1-[protected]

Dear Sanjay,

Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected]

This e-mail is in reference to the service provided by Nokia Care Centre. I sincerely regret the inconvenience caused.

As per the updates received from our backend team, your device has been assessed to be tempered. Further, you may also kindly note that any physical damage, water corrosion, or external tampering will not be covered under warranty and in such cases, warranty is void.

Hence, in order to get the device repaired, you need to pay the repair charges. Further, I would request you to kindly contact the same Nokia Care Centre (Shiv Communication Phone: [protected]) in this regard.

Kindly let me know if you require any further information or help.

Thanks & Regards,

Dimple Tharwani
E-mail Specialist - Nokia Care India

NOKIA Support Services:

1. Find the nearest Nokia Care Centre: Type “NCCCity Name” and send it to 55555* (e.g. NCC DELHI)
2. To book an Appointment with Nokia Care Centre, visit http://www.nokia.co.in/appointment
3. Online Support: http://www.nokia.co.in/support
4. Protect your Nokia Device -Buy Nokia Extended Warranty by visiting the nearest Nokia Care Centre
5. Warranty Terms & Conditions: http://www.nokia.co.in/warranty
* Premium SMS charges apply

[THREAD ID:1-6DLBGC0]
*--*--*--*--*--*--*--*--*--*--*--*--*

-----Original Message-----

From: [protected]@yahoo.co.in
Sent: 29/03/2013 11:28:05 AM
To:
Subject: Email to Nokia care

[First name:sanjay]
[Last name:verma]
[Personal ID:]
[User name:]
[Email address:[protected]@yahoo.co.in]
[Mobile:[protected]]
[Language:English]
[Country:INDIA]
[NA id:]
[User name confirmed:]
[Email confirmed:[protected]@yahoo.co.in]
[THREAD ID:]
[Channel:]
[City:hamirpur]
[Street address:Branch]
[State:]
[Salutations:Mr]
[Phone model:N8-00]
[Fax:]
[Landline:Individual Family]
[ZIP:210301]
[Gender:]
[IMEI:[protected]]

[ANY FIELD NN]
[Type:Complaint]
[Topic:Nokia devices and accessories]
[Sub topic:Support, Service Points or repair]
[Message:Sir,
I got my N 8 repaired(swap/changed) from Nokia care centre hamirpur(shiv communication, ward no 24, jail talab road, hamirpur, u.p.) on 02/02/2013. I came to know that my phone is getting hanged and its screen got blank after dialing or while any incoming call and i can see the number only after sliding the side key.I contacted NCC hamirpur, they suggested to go through S/W update. I done the s/w update from my phone but problem was still there hence i once again contacted NCC hamirpur and was suggested to get s/w update through there computer and i submitted the phone to them for the same purpose and later collected it after few hours when i got time(04/03/2013). After taking backup through Nokia suite and downloading my application from my Nokia account([protected]@yahoo.co.in) I once again notice the same problem i.e. screen going blank while dialing in sunlight and phone get hanged sometime, hence i again visited NCC hamirpur on 15/03/2013 and they tried to solve the problem by gong through varias settings of phone and factory setting and suggested me that it is minor problem and i can bear with it but i asked them to solved it as i was not satisfied with its status of working, then they asked m to submit the phone and open a printed job sheet to fill, i asked them to provide me a computer generated job sheet, then they issued the same(job sheet no.-[protected]/130315/1). On contacting Nokia care on(26/03/2013) 080 [protected] i got the news that my phone is tampered hence it was returned to NCC hamirpur without repairing under warranty.I am writing all these thing to you in detail so that you can get all the information from my side. I want to say that i think if my phone is tampered it can be done at NCC hamirpur either on 02/02/2013 i.e before delivering to me or on 04/03/2013 with any malafide intention or at your end i.e. before swapping/changing it without proper checking of phone. Please go through the matter properly so that there must be a clean system for proper servicing of phone. You can see that i have no reason or time to do that or to submit my phone to unauthorised person as my phone is still under warranty.
Hope, you go through above points and see the matter with prompt and effective manner so that i can get my N-8 back in proper working condition.
Awaiting a quick and positive response from your side this time.
With festival greetings.
Regards.
Sanjay
Detail-: Name -sanjay verma
IMEI NO-[protected]
JOB SHEET NO-[protected]/130315/1
MOBILE-[protected]
EMAIL- [protected]@yahoo.co.in
Address-Sanjay Verma,
Divisional Accounts Officer,
Minor Irrigation Division,
Hamirpur, U.P.-210301.

I had mailed to [protected]@vsnl.net for recovery of my lost mobile phone on 14th april 2012 and till now there is no response. I mailed them again and now i get the msg back saying it is undelivered. Please help me in finding out my mobile. Details are as follows:

Name...Ganesh singh bisht
modle no...nokia 5233
imei no...[protected]
battry no...[protected]
missed date...14/4/2012

I bought a brand new Nokia cell phone on 7 March 2013. It was time for my 2 yearly upgrade. I desperately needed a laptop, so I took the special: Nokia Asha 201 with a laptop.
Yesterday the 31 I took the phone back to Game, because when I removed the sim card to get all my contact saved to the sim, the little silver plate that hold the sim in place broke of. The lady who help my, immediately asked "who took the sim out" why did you take the sim out" did you forced it open. I am a 55 year old woman whos first Nokia was a brick size phone with a little arial. Iv never never had to take any of my phone in for repairs, Im am positive that this was a fault in manufacturing. But Realy I am not used to be treated the way they did and I am sure that Nokia would not like me to have that phone back. Please if you can assist me in this matter, it will be highly appreciated. Thank you for your time.

My phone Nokia E7 was booked for repair for a week, after a week they send me sms to collect my phone with the same default, they didn`t fix my phone, when i charge my phone it gives me problem i struggle to charge it and my earphone aswell i can`t listen to music or radio is not working, now when i charge my phone it doesn`t charge, when i called them they telling me about liquid damage which i dont understand because i never put my phone in water, worsepart when i collect my phone they dont explained nothing to me they just said my phone is fixed.M tired of this poor service i just need my phone to be fixed or they must give another phone if they cant fixed because m paying for it, and i`v been using the service for 3yrs now, i`v never experience this problem, Pls assist me on this matter.

Name:Vishal More
Address: A/ 604 Rashmi garden, manvel pada, Virar (east), dist Thane, pin 401-305, Maharashtra
mobile no of the phone lost .[protected] (Nokia asha 311 imei no:[protected])
contact : [protected]