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I did not receive the product that I purchased and worked with nord/vpn for about 6 days and they still could not provide me with the service I purchased. He is all the emails that we sent back and forth.
From: [protected]@nordvpn.zendesk.com,
To: [protected]@aol.com,
Subject: Reply for your ticket (ID #[protected]) with a subject title Report a problem
Date: Mon, Oct 31, 2022 12:43 pm
##- Please type your reply above this line -##
Your request has been updated recently. To add additional comments, reply to this email.
NordVPN (NordVPN)
Oct 31, 2022, 19:43 GMT+2
Hello,
Thank you for your reply.
We are sorry for the inconvenience you faced.
As we can see, your payment has passed our 30 days refund policy and we are unable to make partial refunds of the service. You may take a look at our Terms of Service ( https://nordvpn.com/terms-of-service/ ), which you have agreed with upon making the purchase.
We aim to resolve NordVPN-related issues and help our customers use our product successfully. If it is okay with you, we would like to continue troubleshooting your issue. We can find a way to resolve it.
Could you clarify whether the issue persists on other browsers?
Also, please add the given DNS address in the NordVPN application itself by following these steps:
Open the NordVPN application and go to the Threat Protection settings (shield icon at the top-left corner of the application window).
Make sure the "Use Lite version" option is disabled.
Then go to Settings (gear icon on the bottom-left corner of the application window).
Head to the Connection tab.
Turn on the Custom DNS feature.
Click on the drop-down arrow and input the following DNS addresses: 103.86.96.100 and 103.86.99.100.
Click on the "Save" checkmark.
Reconnect to the VPN.
Let us know how it goes.
Best Regards,
Lia Santiago
Customer Success Team
NordVPN.com
[protected]@aol.com
Oct 31, 2022, 15:18 GMT+2
None of this worked. I'm not satified with nord/vpn, please cancel my subscription and refund $83.43 back to my bank card and let me know how to get rid of nord/vpn on my computer.
-----Original Message-----
From: NordVPN
To: [protected]@aol.com
Sent: Mon, Oct 31, 2022 12:50 am
Subject: Reply for your ticket (ID #[protected]) with a subject title Report a problem
NordVPN16 (NordVPN)
Oct 31, 2022, 07:50 GMT+2
Hello,
Thank you for your reply.
Please try refreshing your browser's cache. You can check the tutorial on clearing cache here:
https://nordvpn.com/blog/how-to-clear-your-cache/
After, please try connecting to these servers instead:
United States #9434
United States #9441
United States #9440
United States #9438
United States #9629
United States #9435
To connect to a specific server, click on the magnifying glass icon (search bar) in the NordVPN application and search for the country and a server number with a hashtag. For example: "United States #9435".
Let us know how it goes!
Best Regards,
Paula Borobia
Customer Success Team
NordVPN.com
[protected]@aol.com
Oct 30, 2022, 23:00 GMT+2
It does't matter if cybersec/threat lite is on or off . I use microsoft edge
-----Original Message-----
From: NordVPN
To: [protected]@aol.com
Sent: Sun, Oct 30, 2022 1:17 pm
Subject: Reply for your ticket (ID #[protected]) with a subject title Report a problem
NordVPN (NordVPN)
Oct 30, 2022, 20:17 GMT+2
Hello,
Thank you for your reply.
Could you please specify whether disabling CyberSec/Threat Protection Lite has made an impact on the issue?
Moreover, could you please specify what browser are you using to access these websites?
Looking forward to your reply!
Best Regards,
Carlos Cancel
Customer Success Team
NordVPN.com
[protected]@aol.com
Oct 30, 2022, 16:11 GMT+2
One of the reasons I got noed/vpn was to keep people from seeing what site I use. I have never had a problem getting on Macy"s web site to shop until I got nord/vpn. The is the message that I get when I try to get on that web site.
You don't have permission to access the requested URL on this server.
Reference: 18.8fb03b17.[protected].5d5585ce
I have trouble on airline web sites also, southwest,delta, american
-----Original Message-----
From: NordVPN
To: [protected]@aol.com
Sent: Sun, Oct 30, 2022 12:24 am
Subject: Reply for your ticket (ID #[protected]) with a subject title Report a problem
NordVPN16 (NordVPN)
Oct 30, 2022, 07:24 GMT+2
Hello, Gilbert,
Thank you for your response.
We have acknowledged your refund request, however, before that we would like to further troubleshoot the issue you have encountered while using our service.
The CyberSec (Threat Protection Lite on Android OS and iOS) feature protects you from ads, unsafe connections and malicious sites. It checks the traffic of the website and determines whether there are any suspicious domains, uncommon traffic floating or non-related links (such as ads) and simply blocks it.
Sometimes it might lead to the website becoming blocked as well. Regardless, we are always working towards improving the functionality of the CyberSec feature so that fewer websites are mistakenly blocked.
That being said that is why we ask our customers to turn it off as it may sometimes interfere.
Let us know if that worked and we wish you a great day!
Best Regards,
Victoria Carreiro
Customer Success Team
NordVPN.com
[protected]@aol.com
Oct 30, 2022, 01:20 GMT+3
Why would I turn off all those thing ?
-----Original Message-----
From: NordVPN
To: [protected]@aol.com
Sent: Wed, Oct 26, 2022 4:59 am
Subject: Reply for your ticket (ID #[protected]) with a subject title Report a problem
NordVPN (NordVPN)
Oct 26, 2022, 12:59 GMT+3
Hello,
Thank you for your letter.
Please turn off the CyberSec/Threat Protection Lite feature in the NordVPN application and you should be able to access the website/service.
To disable Threat Protection Lite feature on your Windows device, please open our application, click on the shield icon at the top-left, and disable "Use Lite version" option.
Also, may we ask what error are you getting when you are trying to access Macy's website?
Please provide us with a screenshot.
A guide for taking a screenshot on various systems can be found here:
https://support.nordvpn.com/General-info/1478741782/How-to-take-a-screenshot.htm
Once you have a screenshot, you can either copy/paste it into your letter or add it as an attachment.
Please make sure the file is .jpeg, .jpg or .png as we are unable to open other types of formats due to security concerns.
Furthermore, let us know if you’re using any type of antivirus, ad blocker, or different VPN software alongside NordVPN, as they might be interfering with our service.
Looking forward to hearing back from you.
Best Regards,
Lucia Garcia
Customer Success Team
NordVPN.com
[protected]@aol.com
Oct 26, 2022, 03:56 GMT+3
Hello 148.72.165.206
from St Louis, United States
Whats the difference?
IP Hostname ISP Country
148.72.164.27 None HEG US St Louis, United States
What do the results of this test mean?
-----Original Message-----
From: NordVPN
To: [protected]@aol.com
Sent: Tue, Oct 25, 2022 4:18 pm
Subject: Reply for your ticket (ID #[protected]) with a subject title Report a problem
NordVPN17 (NordVPN)
Oct 26, 2022, 00:18 GMT+3
Hello,
Thank you for your letter.
Please visit dnsleaktest.com while being connected to NordVPN and perform these steps:
Take a screenshot of the IP address that is shown on the main screen of the website;
Click "Extended test", wait for the test to fully finish and take a screenshot of the IP addresses shown in the result.
Please make sure to provide both of the required screenshots.
A guide for taking a screenshot on various systems can be found here:
https://support.nordvpn.com/1478741782
Additionally, please make sure the file is .jpg or .png as we are unable to open other types of formats due to security concerns.
This information will help us identify whether there are any issues with your connection.
Waiting for your response!
Best Regards,
Javier Jacobo
Customer Success Team
NordVPN.com
[protected]@aol.com
Oct 25, 2022, 18:50 GMT+3
Type: General
What exactly went wrong?: Since I added nordvpn I can't get on Macy's web site to shop
What steps did you take before it went wrong?:
How did you expect it to work?: I still expected to get on macy's department store site
Attachment(s)
DiagnosticsArchive.zip
This email is a service from NordVPN.
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