Norwegian Cruise Line review: African cruise march 24

We are a party of 8 Australians on this particular cruise leaving Capetown and finishing at Barcelona. I believe it is the NCL Dawn

We are in constant contact with My cruises and have contacted various agencies for visas for Senegal and the Ivory Coast. We totally understand it is our responsibility to gain the knowledge about these visas however the embassies are stating that we need a letter from NCL to say we are on the ship and have your permission to go ashore. We have no embassy for either port in Australia, and one agency states we need to get a visa in our home country which is impossible  !Our travel agent has asked you if you will let us board the cruise with a previsa ( which the embassy says we can download) and if you will furnish the appropriate letter and your response has been unsatisfactory . One email states we don't need a visa which is incorrect as that is only true for air passengers in transit.I cannot believe that you are unaware of this situation as you have sold us all a cruise for $18.000(AUD) per person.We are all even willing to compromise and not get off in Senegal and the  Ivory Coast to ensure we get the rest of the cruise.!More crucial is that we are all expected to pay the balance of the 16th October and we do not know if you will let us on the ship. We have been told there are substantial penalties if we delay payment and this is grossly unfair if we don't now if you will let us on the ship.

We URGENTLY await a response from you