CB Cruises and Charters Norwegian Cruise Line Bedbugs

Norwegian Cruise Line review: Bedbugs

Rae jean Koep of Lakefield MN, US

Feb 04, 2024 5:23 pm EST

Verified customer

Featured review

My grandaughter took a NCL cruise 12/16/23 to 12/2323 to Hawaii. Ship was pride of America. We had cabin 4081. My grandaughter had bites all over her every morning. On 12/19/2023 we took everything off our beds looking for bugs. She pulled open the velcro on the head board and there was a ton of bedbugs! They were crawling all over. We got guest services to come to our room. We were sent to the infirmary and my granddaughter was given some cream for the bites and we were moved to a different room. We had 4 days left on our cruise and we wanted to go home. Our cruise experience was ruined by bedbugs, We felt dirty and violated, We went home praying the bedbugs didn't come home with us. Filed a complaint #[protected]. All we got was a 300.00 off on a future cruise! Are you kidding me! For all the stress and unhappiness we went through this 300.00 is a slap in the face. I would like a full refund of our cruise,... the cost was $5504.08. I will never recommend NCL nor will I ever take another with NCL, I expect a response from the Vice President of NCL soon.

Claimed loss: PLEASE REFUND $5504,08

Desired outcome: tOTAL CRUISE OF$5504,08

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