Norwegian Cruise Line review: Cancellation of connecting flight

On September 2, 2023, we were on our way to Lisbon, with a stop in Amsterdam to start our NCL cruise on the Getaway ship, leaving on September 6, 2023. I booked directly with a NCL personal Cruise Consultant. A balcony stateroom for 3, including air and transfers. We arrived in Amsterdam at 6:20 on Sept. 3rd. and our connecting flight KL1693 scheduled at 8:55, was cancelled. Went to T2 to be booked in another flight. By around 11 a.m. my husband and sister-in-law were booked on a flight Frankfurt/Lisbon, while I was left in Amsterdam because they assured me that we were under separate reservation and there were no more seats on those flights. They booked me on TAP 673 leaving at 13:30. At the gate they told me that the flight was overbooked, and my name was not on the passenger list. Went back to T2 waited for a while and was booked on TAP 675 boarding 16:30. I was denied boarding once again. I was tired, in pain, hungry and alone. They told me at the KLM desk that I might have to wait till the next day. I refused, and finally the Supervisor, found me a flight KLM 1697 leaving at 20:35 but delayed 40 minutes for bad weather. I arrived in Lisbon close to mid night. No transfer from NCL which we had paid. My husband arrived without luggage at around 17:00, paid a taxi to the hotel. I did the same, paid a taxi with my luggage and my husband's which arrived with mine at the same time. I arrived 12 hours later than expected. I had requested a wheelchair, but finally had to deal without it and in pain. I filed a complaint with Guess Services at the ship, they gave me a case #753199. It's been three months, and I haven't heard anything from NCL. A compensation for all the inconvenience and delay would be something reasonable, I expect as a customer.

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