December 15 through the 22nd was the worst Christmas ever the newly built Norwegian ship prima was sailing to the Caribbean and I have to say it was the worst cruise ever. I would not be the first to tell you this as every passenger there had the same conversations about how horrible the food was how horrible the ship was the spa was low class the dining was horrific, everything about the cruise was horrible. They change the itinerary but didn’t tell many passengers who missed their excursions and were charged $50 because Norweign personnel didn’t distribute the tickets that were needed for that excursion to the passengers, who didn’t even know the itinerary had changed, they also didn’t distribute updated itineraries to the passengers. The sailing was horrible. I swear whoever was driving the boat was drunk I say that jokingly, and mean it.! The pool was drained for 2 1/2 days. The spa pool was drained for two days we were charged enormous daily fees that were supposed to be paid for when our cruise was paid in full to us departing from Galveston Here’s the best part of all after repeatedly reporting the smell in our cabin, which was continuously ignored by ship staff , my boyfriend spent the entire trip feeling horrible from a massive migraine from the smell and not being able to take part in the spa amenities due to the fact they were not working, made for a miserable time. And since itinerary changed, our first stop, became our last stop and during our last stop, we had the privilege of sharing the port with their cruise ships at the same time.! I can’t even tell you what a nightmare, trying to get off the boat and see anything was! I have to say don’t ever cruise Norwegian. It was the worst Experience! ever
Claimed loss: $6000
Desired outcome: Refund for cruise price, amount paid prior to leaving
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As I am unable to edit, I just want to say the last part of my comments that we shared the port with 4 other cruise ships. Hence the nightmare, over crowded, impassible, unenjoyable, time.