Menu
For Business Write a review File a complaint
CB Cruises and Charters Norwegian Cruise Line Caribbean cruise 12/2023 prima ship
Norwegian Cruise Line

Norwegian Cruise Line review: Caribbean cruise 12/2023 prima ship

R
Author of the review
7:30 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

December 15 through the 22nd was the worst Christmas ever the newly built Norwegian ship prima was sailing to the Caribbean and I have to say it was the worst cruise ever. I would not be the first to tell you this as every passenger there had the same conversations about how horrible the food was how horrible the ship was the spa was low class the dining was horrific, everything about the cruise was horrible. They change the itinerary but didn’t tell many passengers who missed their excursions and were charged $50 because Norweign personnel didn’t distribute the tickets that were needed for that excursion to the passengers, who didn’t even know the itinerary had changed, they also didn’t distribute updated itineraries to the passengers. The sailing was horrible. I swear whoever was driving the boat was drunk I say that jokingly, and mean it.! The pool was drained for 2 1/2 days. The spa pool was drained for two days we were charged enormous daily fees that were supposed to be paid for when our cruise was paid in full to us departing from Galveston Here’s the best part of all after repeatedly reporting the smell in our cabin, which was continuously ignored by ship staff , my boyfriend spent the entire trip feeling horrible from a massive migraine from the smell and not being able to take part in the spa amenities due to the fact they were not working, made for a miserable time. And since itinerary changed, our first stop, became our last stop and during our last stop, we had the privilege of sharing the port with their cruise ships at the same time.! I can’t even tell you what a nightmare, trying to get off the boat and see anything was! I have to say don’t ever cruise Norwegian. It was the worst Experience! ever

Claimed loss: $6000

Desired outcome: Refund for cruise price, amount paid prior to leaving

Confidential Information Hidden: This section contains confidential information visible to verified Norwegian Cruise Line representatives only. If you are affiliated with Norwegian Cruise Line, please claim your business to access these details.

Update by Rayguns333
Jan 16, 2024 7:34 pm EST

As I am unable to edit, I just want to say the last part of my comments that we shared the port with 4 other cruise ships. Hence the nightmare, over crowded, impassible, unenjoyable, time.

0 comments
Add a comment

More Norwegian Cruise Line reviews & complaints

Norwegian Cruise Line - No customer service at all 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Norwegian Cruise Line - Horrible service, rude staff, poor quality food! 20
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Norwegian Cruise Line - worst experience ever
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Norwegian Cruise Line - Cruise on ncl dawn aug. 23 to aug. 30 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Norwegian Cruise Line Contacts

  2. Norwegian Cruise Line phone numbers
    800 0310 2121
    800 0310 2121
    Click up if you have successfully reached Norwegian Cruise Line by calling 800 0310 2121 phone number 45 45 users reported that they have successfully reached Norwegian Cruise Line by calling 800 0310 2121 phone number Click down if you have unsuccessfully reached Norwegian Cruise Line by calling 800 0310 2121 phone number 58 58 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling 800 0310 2121 phone number
    50%
    Confidence score
    Customer Service
    +47 21 956 210
    +47 21 956 210
    Click up if you have successfully reached Norwegian Cruise Line by calling +47 21 956 210 phone number 6 6 users reported that they have successfully reached Norwegian Cruise Line by calling +47 21 956 210 phone number Click down if you have unsuccessfully reached Norwegian Cruise Line by calling +47 21 956 210 phone number 2 2 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling +47 21 956 210 phone number
    50%
    Confidence score
    Norway
    +358 931 579 407
    +358 931 579 407
    Click up if you have successfully reached Norwegian Cruise Line by calling +358 931 579 407 phone number 1 1 users reported that they have successfully reached Norwegian Cruise Line by calling +358 931 579 407 phone number Click down if you have unsuccessfully reached Norwegian Cruise Line by calling +358 931 579 407 phone number 1 1 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling +358 931 579 407 phone number
    Finland
    +46 840 308 702
    +46 840 308 702
    Click up if you have successfully reached Norwegian Cruise Line by calling +46 840 308 702 phone number 1 1 users reported that they have successfully reached Norwegian Cruise Line by calling +46 840 308 702 phone number Click down if you have unsuccessfully reached Norwegian Cruise Line by calling +46 840 308 702 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling +46 840 308 702 phone number
    100%
    Confidence score
    Sweden
    +1 (866) 234-7350
    +1 (866) 234-7350
    Click up if you have successfully reached Norwegian Cruise Line by calling +1 (866) 234-7350 phone number 0 0 users reported that they have successfully reached Norwegian Cruise Line by calling +1 (866) 234-7350 phone number Click down if you have unsuccessfully reached Norwegian Cruise Line by calling +1 (866) 234-7350 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling +1 (866) 234-7350 phone number
    More phone numbers
  3. Norwegian Cruise Line emails
  4. Norwegian Cruise Line address
    7665 Corporate Centre Drive, Miami, Florida, 33126, United States
  5. Norwegian Cruise Line social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Norwegian Cruise Line contacts

Most discussed Norwegian Cruise Line complaints

Caribbean cruise 12/2023 prima ship
1
(opinions to this review)