Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Cruises and Charters Norwegian Cruise Line Cruise "exclusive" offerings not accessable to ncl cruise consultants
Norwegian Cruise Line

Norwegian Cruise Line review: Cruise "exclusive" offerings not accessable to ncl cruise consultants

S
Author of the review
4:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am trying to book a family cruise: 4 two bedroom Haven cabins on the Epic departing on 24 March, from Port Canaveral. The NCL cruise consultant (verified by the supervisor and an NCL customer service rep), stated there were NO exclusive offerings.

However, both United and Marriott offer $400 cruise credit per stateroom (plus miles or points) by booking through them. The Exclusive Offer was only effective for 9/13-9/15. That's $1600 shipboard credit for the 4 rooms that the NCL cruise consultant could not offer.

The REAL issue is that it is NCL that is giving United and Marriott the cruise credit to pass on to their customers (the Marriott cruise consultant verified that with an NCLagent just to make sure the $400/stateroom was correct - it was). That is undercutting your own NCL cruise consultants and I don't think this is fair or right.

If I were a NCL cruise consultant, I would consider quitting and hiring on with United or Marriott because I could sell more cruises by undercutting the NCL agents.

I have attached both the United and Marriott screen shots as evidence.

Desired outcome: Let NCL Cruise Consultants have access to the same "exclusive" offers you let other non-NCL agents have.

More
Send message
Copy link
Report
0 comments
Add a comment

More Norwegian Cruise Line reviews & complaints

Norwegian Cruise Line - No customer service at all 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Norwegian Cruise Line - Horrible service, rude staff, poor quality food! 20
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Norwegian Cruise Line - worst experience ever
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Norwegian Cruise Line - room, service and food
Norwegian Cruise Line - Cruise on ncl dawn aug. 23 to aug. 30 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Norwegian Cruise Line - Reimbursed for air flight 2
Norwegian Cruise Line - Customer service
Norwegian Cruise Line - check in and odor in bathroom
Norwegian Cruise Line - NCL air promo - air to Rome
Norwegian Cruise Line - Food services
View all Norwegian Cruise Line reviews and complaints

  1. Norwegian Cruise Line Contacts

  2. Norwegian Cruise Line phone numbers
    800 0310 2121
    800 0310 2121
    Click up if you have successfully reached Norwegian Cruise Line by calling 800 0310 2121 phone number 45 45 users reported that they have successfully reached Norwegian Cruise Line by calling 800 0310 2121 phone number Click down if you have unsuccessfully reached Norwegian Cruise Line by calling 800 0310 2121 phone number 58 58 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling 800 0310 2121 phone number
    50%
    Confidence score
    Customer Service
    +47 21 956 210
    +47 21 956 210
    Click up if you have successfully reached Norwegian Cruise Line by calling +47 21 956 210 phone number 6 6 users reported that they have successfully reached Norwegian Cruise Line by calling +47 21 956 210 phone number Click down if you have unsuccessfully reached Norwegian Cruise Line by calling +47 21 956 210 phone number 2 2 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling +47 21 956 210 phone number
    50%
    Confidence score
    Norway
    +358 931 579 407
    +358 931 579 407
    Click up if you have successfully reached Norwegian Cruise Line by calling +358 931 579 407 phone number 1 1 users reported that they have successfully reached Norwegian Cruise Line by calling +358 931 579 407 phone number Click down if you have unsuccessfully reached Norwegian Cruise Line by calling +358 931 579 407 phone number 1 1 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling +358 931 579 407 phone number
    Finland
    +46 840 308 702
    +46 840 308 702
    Click up if you have successfully reached Norwegian Cruise Line by calling +46 840 308 702 phone number 1 1 users reported that they have successfully reached Norwegian Cruise Line by calling +46 840 308 702 phone number Click down if you have unsuccessfully reached Norwegian Cruise Line by calling +46 840 308 702 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling +46 840 308 702 phone number
    100%
    Confidence score
    Sweden
    +1 (866) 234-7350
    +1 (866) 234-7350
    Click up if you have successfully reached Norwegian Cruise Line by calling +1 (866) 234-7350 phone number 0 0 users reported that they have successfully reached Norwegian Cruise Line by calling +1 (866) 234-7350 phone number Click down if you have unsuccessfully reached Norwegian Cruise Line by calling +1 (866) 234-7350 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling +1 (866) 234-7350 phone number
    More phone numbers
  3. Norwegian Cruise Line emails
  4. Norwegian Cruise Line address
    7665 Corporate Centre Drive, Miami, Florida, 33126, United States
  5. Norwegian Cruise Line social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 14, 2024
Norwegian Cruise Line Category
Norwegian Cruise Line is ranked 3 among 29 companies in the Cruises and Charters category
#01 Carnival Cruise Lines Carnival Cruise Lines #02 Royal Caribbean Cruises Royal Caribbean Cruises #03 Norwegian Cruise Line Norwegian Cruise Line #04 Princess Cruise Lines Princess Cruise Lines #05 Celebrity Cruises Celebrity Cruises

Most discussed Norwegian Cruise Line complaints

Caribbean cruise 12/2023 prima ship
1
(opinions to this review)
 Horrible service, rude staff, poor quality food!
1
(opinions to this review)
Norwegian Cruise Line Alternatives
AmaWaterways 11 reviews Oceania Cruises 24 reviews Caribbean Cruise Line 8 reviews Brittany Ferries 20 reviews Carnival Cruise Lines 1281 reviews