Norwegian Cruise Line review: Cruise not booked with options requested

We are totally frustrated with NCL. From the beginning we have requested PRE and POST cruise hotel stay/flight arrangements in order to tour Rome, telling several different people at NCL that this was our plan. We were repeatedly told this would all be addressed closer to the sailing date. It was difficult to get any kind of accurate information or answers but NCL did eventually get a PRE cruise 3 day stay on our reservation. No response or assistance regarding the POST cruise arrangements.

We were open to both NCL's options of a 3 day stay including hotel or a 2 day stay at a hotel of our choice. This has to be accomplished on the NCL side because they are booking the airfare and hotel arrangements. We have since received notice of flight arrangements from NCL showing us returning home on the day the cruise ends, ignoring our request for a post cruise stay.

This is a once in a lifetime trip to honor a 70th birthday and 60 year friendship.

It needs correcting as soon as possible as we will not have another opportunity to do a trip like this again.

We are traveling with our friend who has the same issues with his booking.