Norwegian Cruise Line review: Customer service

A Nightmare with Norwegian Cruise Line - Avoid at All Costs!

I recently endured a nightmarish ordeal with Norwegian Cruise Line (NCL) that has left me not only frustrated but also determined to warn others against sailing with them. To make matters worse, my attempts to seek resolution fell on deaf ears as NCL remained shockingly unresponsive.

My family and I had painstakingly planned and reserved a 7-day Alaska cruise on the Norwegian Encore, scheduled for August 2023. During the booking process, NCL's agent, Ms. Amy Jerez, assured us that only an American Visa was required for our Trinidad and Tobago citizenship, emphasizing that the cruise would exclusively transit American territories.

However, upon our eagerly anticipated arrival in Seattle, we were brutally blindsided. We were denied boarding due to the sudden and mandatory requirement of Canadian Visas for the portion of the voyage through Canadian waters. Our pleas for understanding and our willingness to comply with any quarantine requirements were coldly dismissed.

The ordeal didn't end there; our luggage, which was collected earlier, was held hostage, and we were left stranded in a foreign city. For over six and a half hours, we were without our belongings and offered no sustenance or even the basic comforts that a reputable cruise line should provide.

Our subsequent attempts to engage with NCL yielded nothing but cold and generic responses that lacked any trace of empathy. It was as though our distressing experience meant nothing to them.

This experience has left me resolute in urging potential cruisers to think twice before booking with NCL. My family and I had looked forward to a dream vacation, and NCL not only shattered those dreams but showed an alarming lack of empathy, fairness, and compassion.

Considering NCL's array of accolades and recognition for service excellence, I had expected a much more compassionate response from them. My family and I have been left not only disappointed but also deeply disheartened by NCL's shocking indifference to our plight.

In light of this experience, I implore anyone considering a cruise to think twice before choosing NCL. I sincerely hope they take this feedback seriously and work toward a better and more empathetic approach for the benefit of future customers. Your dream vacation could easily become a nightmare.

A.Ramhit.