Norwegian Cruise Line review: Lies mostly, indifference too.

In Sept. 2023 I booked two cruises back to back in hopes of recovering from upcoming surgery. I once sailed NCL from LA to Miami in 2019 (before Covid) and was happy with all accommodations. Knowing I would need a long recovery after having my colon removed I thought a cruise would be perfect. I booked the Joy from Miami to Panama City then PC back to Miami and naturally thought I would have the same room both ways. Once I paid I learned I had two rooms and called NCL for help. Sales Agent Nathaly said just make the request on board after departure. Unsure I let it go trusting her judgment. Today a week after surgery I don’t have the confidence to pack disembark and reboard again in Panama City and wrote Nathaly for help. I asked her to ensure I stay in the same room and not have to disembark/embark in Panama City as the colon removal is more severe then expected and I am unable to lift anything over 10 pounds. Knowing I would have no help in PC I wanted Nathaly to give me peace of mind by making same room accommodations BEFORE the cruise. I easily reason if the pursers desk could do that after the ship sailed we could accomplish it before departure. Ha, I was quickly told by Nathaly theres nothing she can do because I was booked in the cheapest rooms. I never asked for the cheapest rooms when I booked, I told her why I was booking, I told her what I was expecting when I booked but I never asked for cheap anything. I paid her what she quoted me and learned I had two rooms after receiving my email confirmation. Cruise agent Nathly wrote me frequent emails after I booked the LA/Miami cruise in 2019. When I needed her help to covalence from surgery she seemed eager to help. My simple request for help securing one room quickly turned into a grudge match. I couldn’t understand why this woman was being so intolerable and mean. I called the Handicap help desk to ask if she could help me secure one room for 21 days as I am handicap through surgery. She inquired in depth my problem then transferred me to “The Resolution Desk” where I met an even less helpful and meaner woman than Nathaly named Myra (?) and she told me too bad, Nathaly is right and I will lose almost half my paid in full because I am cancelling within some fake window that NCL hangs as needed. At no time did anyone offer to help me to secure a single room. I know many happy cruisers who booked back to back cruises and stayed in the same room. My cruise was meant to provide me stress free recovery time in a peaceful relaxed atmosphere that allowed me 3 weeks of no chores, no cooking, no shopping, no cleaning, no making my own bed, no nothing. What NCL actually provided is chest pain, lies and arrogance. I feel cheated and abused, I was told the problem is my own fault and I was told by the great Resolutions Desk Commander Myra that there is nothing they will do and even more galling is there is no higher authority in all NCL than her who I can talk to or complain to. I am afraid she is wrong. I strongly recommend avoid NCL Cruise Line at all cost. They are not to be trusted. They will ruin your vacation then blame you. They refuse any responsibility for their own actions. I just can’t believe how shabby I was treated by these cold uncaring people. I have sailed at least 20 cruises on 5 cruise lines and never heard of such nonsense. A simple scheduling effort is all it would take but they gleefully refused. When I read all the complaints it seems the more you spend with NCL the more they refuse to own up. I don’t understand why there hasn’t been a class action suit yet. NCL-No, Carnival-Si.