Norwegian Cruise Line review: Many things

My name is Ellen Montgomery, my guest # is [protected]. I just got off the Joy and I have to make you aware of all of the disappointments that took place. I have sailed NC several other times and always had a positive experience. This cruise was very different. I’ll start with loosing 1 day in Bermuda due to a storm. I realize that you can’t control the weather but compensating us with 50.00 on board credit was a joke. NCL could have done better! For the first 2 days our cabin was not made up, and NO we did not have the do not disturb displayed. We had the make up the room. We went down to file a complaint with guest services, which did nothing as our cabin still was not made up. I could have stayed in a cheap hotel and gotten my bed made daily. By day 4, they managed to clean the room. Both headlining shows got cancelled due to the staff getting hurt. So we decided to try bingo to fill up some time, only to see that you were charging 49.00 to play. After cancelling both shoes NCL could have lifted that charge. Now for the finale we sailed thru 25-foot waves. Everyone was getting sick. Your staff in the dining rooms were terrible. One morning we had to wait approx. ½ hour to get served, and it wasn’t even crowded.

After this cruise we (6 people) all plan on switching to Royal Caribbean in hopes of a better experience,

Thank you