Menu
For Business Write a review File a complaint
CB Cruises and Charters Norwegian Cruise Line Missed one day due to flights and also taxes on drinks
Norwegian Cruise Line

Norwegian Cruise Line review: Missed one day due to flights and also taxes on drinks

P
Author of the review
6:56 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On the 2nd October boarded BAflight from Aberdeen to Heathrow 6.55

missed connecting flight to Marseille stranded In Heathrow not another flight there and was then diverted to Barcelona as that was next port of call. We were then stranded in Barcelona until after midnight due to a mix up with your agents.

Finally got into a hotel at 02.30 on Tuesday losing our first day on the cruise.

When on board everything was ok until they started charging taxes on your drinks. This was supposed to be a free at sea holiday without any extra costs as I have had previously with you. It certainly put a very bad atmosphere on the holiday but after 2_days it was taken off.

On our return journey from Marseille it was just as bad totally shambles.

Having been off the boat for 07.00 we finally got on board the for

the captain to hold the flight for 25 passenger's of the cruise which meant we missed your flights again and NCL finally got a flight at 21.35 finally made it home just after midnight instead of 4.40pm

It have It a long and tedious journey home totally exhausted and to finish it off

Was diagnosed with Covid.

Desired outcome: Rebate to cover inconvenience and stress

0 comments
Add a comment

More Norwegian Cruise Line reviews & complaints

Norwegian Cruise Line - No customer service at all 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Norwegian Cruise Line - Horrible service, rude staff, poor quality food! 20
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Norwegian Cruise Line - worst experience ever
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Norwegian Cruise Line - Cruise on ncl dawn aug. 23 to aug. 30 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Norwegian Cruise Line Contacts

  2. Norwegian Cruise Line phone numbers
    800 0310 2121
    800 0310 2121
    Click up if you have successfully reached Norwegian Cruise Line by calling 800 0310 2121 phone number 45 45 users reported that they have successfully reached Norwegian Cruise Line by calling 800 0310 2121 phone number Click down if you have unsuccessfully reached Norwegian Cruise Line by calling 800 0310 2121 phone number 58 58 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling 800 0310 2121 phone number
    50%
    Confidence score
    Customer Service
    +47 21 956 210
    +47 21 956 210
    Click up if you have successfully reached Norwegian Cruise Line by calling +47 21 956 210 phone number 6 6 users reported that they have successfully reached Norwegian Cruise Line by calling +47 21 956 210 phone number Click down if you have unsuccessfully reached Norwegian Cruise Line by calling +47 21 956 210 phone number 2 2 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling +47 21 956 210 phone number
    50%
    Confidence score
    Norway
    +358 931 579 407
    +358 931 579 407
    Click up if you have successfully reached Norwegian Cruise Line by calling +358 931 579 407 phone number 1 1 users reported that they have successfully reached Norwegian Cruise Line by calling +358 931 579 407 phone number Click down if you have unsuccessfully reached Norwegian Cruise Line by calling +358 931 579 407 phone number 1 1 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling +358 931 579 407 phone number
    Finland
    +46 840 308 702
    +46 840 308 702
    Click up if you have successfully reached Norwegian Cruise Line by calling +46 840 308 702 phone number 1 1 users reported that they have successfully reached Norwegian Cruise Line by calling +46 840 308 702 phone number Click down if you have unsuccessfully reached Norwegian Cruise Line by calling +46 840 308 702 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling +46 840 308 702 phone number
    100%
    Confidence score
    Sweden
    +1 (866) 234-7350
    +1 (866) 234-7350
    Click up if you have successfully reached Norwegian Cruise Line by calling +1 (866) 234-7350 phone number 0 0 users reported that they have successfully reached Norwegian Cruise Line by calling +1 (866) 234-7350 phone number Click down if you have unsuccessfully reached Norwegian Cruise Line by calling +1 (866) 234-7350 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian Cruise Line by calling +1 (866) 234-7350 phone number
    More phone numbers
  3. Norwegian Cruise Line emails
  4. Norwegian Cruise Line address
    7665 Corporate Centre Drive, Miami, Florida, 33126, United States
  5. Norwegian Cruise Line social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 14, 2024