Norwegian Cruise Line review: A cruise that I was on

We were on the Norwegian Epic on October 16 2023 to October 27 2023. We were to disembark at 8:00am in Trieste Italy but due to some flooding one exit was not being used. Due to poor planning and unorganized staff a large number of cruisers were stranded on the ship for over 3 hours. We were slated for a flight 1.5 hours away, in Venice at 1:30pm. At 11:30am we decided to speak to someone from guest services. He informed us that we would make our flight and escorted off the ship immediately. Once we got to our transfer the driver stated that we would not make our flight. The employee at guest services lied to us when he escorted off because he did not want to deal with two disgruntled guests.

I phoned Norwegian repeatedly during the ride to the airport, they kept telling us they would get us on a new flight but never did. Finally on my third call Norwegian told us to book our own flight, AON the insurance company would reimburse us a certain amount and Norwegian guest services would help out with the remainder amount.

We spent over 4000 in cost to get home and to date we have only received 1000 from AON and nothing from Norwegian. They are clearing their hands of all wrongdoings. I have called numerous times asking for assistance with no resolution. Guest experiences only takes emails and they do not thoroughly read the emails. I have asked for information and they repeatedly send me the wrong information. I have called and asked to speak to someone more superior, I spoke to a resolution specialist who told me she only deals with pre cruising not post cruising and there is nobody who can help me with post cruising issues. I continued to ask for help and she finally said I cannot help you and will hang up now and that is what she did. This is a very unprofessional company who lies or avoids complaints.