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Novica Customer Service Phone, Email, Contacts

Novica
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Novica Complaints 3

ComplaintsBoard
M
10:25 am EST

Novica Impossible to reach them and the phone is switched off

I recently bought painting from the website www.novica.com. I was really disappointed in this company. They charged me and provided the confirmation info, as well as they informed me that the delivery would be on Monday morning. I waited for whole day, but these jerks delivered nothing and when I tried to call them, it turned out that the phone was fault and it was impossible to reach them. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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ComplaintsBoard
M
10:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Novica Advertising practices

In searching for sterling silver jewelry, I came upon the Novica website. I viewed the products and chose not to purchase at that time. Since then, I have been continually bombarded with their ads. I've been unable to view anything online without continual pop ups from Novica obstructing the material that I choose to see. I will never purchase from them simply because of their overly aggressive sales techniques and the sheer aggravation of dealing with it.

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Renelda Moorehead
New London, US
Jun 01, 2014 12:09 am EDT
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There is. no prompt to unsubscribe. I am being Inundated with Internet advertisement.

ComplaintsBoard
M
9:44 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered jewellery from the website www.novica.com, but I wasn't satisfied with their services. I placed the order and paid for it, and after several days I received my order, but the seller sent me wrong one. I called to their customer services team, and a lady promised to check my order and send correct one. I still haven't received my order, but their...

Read full review of Novica and 7 comments

Is Novica Legit?

Novica earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Novica to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Novica is known for their high standards and safety. If you're thinking about dealing with Novica, it's wise to check how they handle complaints.

We found clear and detailed contact information for Novica. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Novica has claimed the domain name for novica.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Novica.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Novica.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Novica have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Novica and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Novica.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

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Frequently asked questions (FAQ) about Novica customer service
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Is NOVICA a legitimate platform for purchasing artisan products?

Yes, NOVICA is a legitimate and well-established platform connecting artisans from around the world with customers seeking unique, handmade items.

Can I trust NOVICA with my personal and financial information?

NOVICA has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the products sold on NOVICA authentic and high-quality?

NOVICA works directly with artisans to ensure the authenticity and quality of the products listed on their platform.

Is the NOVICA website secure for online shopping?

The NOVICA website uses encryption and secure payment processing technology to protect user data during online transactions.

How reliable is NOVICA's customer service?

NOVICA offers customer support through various channels, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.

Are the prices at NOVICA competitive compared to other artisan marketplaces?

Prices at NOVICA may vary, but they generally aim to be competitive within the artisan marketplace. It's always wise to compare prices from multiple retailers.

Does NOVICA offer a return policy for their products?

NOVICA offers a return policy for eligible items. Be sure to review the terms and conditions for more information.

Are there any known scams associated with NOVICA?

NOVICA is a reputable platform, but like any business, it may be targeted by scammers. Be vigilant and report any suspicious activity to their customer service.

How long has NOVICA been in business?

NOVICA was founded in 1999 and has since grown into a global artisan marketplace.

Can I trust the reviews I find online about NOVICA?

When researching NOVICA, read multiple reviews from different sources to get a well-rounded understanding of the company.

Does NOVICA offer any loyalty programs or discounts?

NOVICA may offer occasional promotions, discounts, or loyalty programs. Check their website or sign up for their newsletter for the latest information.

How does NOVICA handle shipping and returns for online orders?

NOVICA offers shipping options and a return policy for online orders. Be sure to review their terms and conditions for more information.

Is the NOVICA mobile app safe to use?

The NOVICA mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

Are there any hidden fees associated with purchasing from NOVICA?

NOVICA aims to provide transparent pricing, but always review the final price, taxes, and shipping fees before completing a purchase.

Does NOVICA ensure fair compensation for the artisans selling on their platform?

NOVICA aims to empower artisans by providing a marketplace that allows them to set their own prices and receive fair compensation for their work.

How can I verify the authenticity of products purchased from NOVICA?

Authentic artisan products purchased from NOVICA should include a certificate of authenticity or other documentation provided by the artisan.

Does NOVICA offer price-matching guarantees?

NOVICA may offer price-matching guarantees or promotions. Check their website or contact customer service for more information.

Can I commission custom work from artisans through NOVICA?

Some artisans on NOVICA may accept custom orders. Contact the artisan directly through the platform to discuss the possibility of commissioning custom work.

Overview of Novica complaint handling

Novica reviews first appeared on Complaints Board on Dec 12, 2013. The latest review Impossible to reach them and the phone is switched off was posted on Dec 13, 2014. Novica has an average consumer rating of 1 stars from 3 reviews. Novica has resolved 0 complaints.
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  1. Novica Contacts

  2. Novica phone numbers
    +1 (877) 266-8422
    +1 (877) 266-8422
    Click up if you have successfully reached Novica by calling +1 (877) 266-8422 phone number 0 0 users reported that they have successfully reached Novica by calling +1 (877) 266-8422 phone number Click down if you have unsuccessfully reached Novica by calling +1 (877) 266-8422 phone number 0 0 users reported that they have UNsuccessfully reached Novica by calling +1 (877) 266-8422 phone number
    +1 (210) 890-4217
    +1 (210) 890-4217
    Click up if you have successfully reached Novica by calling +1 (210) 890-4217 phone number 0 0 users reported that they have successfully reached Novica by calling +1 (210) 890-4217 phone number Click down if you have unsuccessfully reached Novica by calling +1 (210) 890-4217 phone number 0 0 users reported that they have UNsuccessfully reached Novica by calling +1 (210) 890-4217 phone number
  3. Novica emails
  4. Novica address
    2716 Ocean Park Blvd, Santa Monica, California, United States
  5. Novica social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Novica Category
Novica is ranked 236 among 1606 companies in the Online Shopping category

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