Novotel review: Novotel room cancellation and transfer to mercure and difficulty in getting an invoice for the stay

Reservation at Novotel Manchester , Dickinson Street 6th September 2023 for one night - done through Corporate Travel Management confirmation no 3145X15508

On arrival at Novotel i was advised that rooms not available due to some service issue and was advised that reservation had been transferred to Hotel Mercure manchester Piccadilly . After some persuasion i was provided with a taxi to Mercure Hotel .

Checked in at Mercure - provided room 929 - no airconditioning and extremely warm with no fan . After expressing my concern I was transferred to room 1415.

I checked out 7th septemebr AM. there was a software or server issue and Deep Shah in the front desk , was not able to print a receipt for me and said he would mail me the invoice .

tghis evening 7th september i received an email to the effect that I had to contact Novotel for the receipt. I find this unacceptable - novotel may need to provide me the receipt but Mercure should take the efforts to secure the recipt from Novotel and issue it to me . This is clealry "fobbing off" customers and very poor service.

I contacted Novotel and Kit Wong in the front desk at Novotel said that Novotel can NOT provide a receipt as my stay had been in Mercure . I am at a loss here - who provides a receipt ?

This is NOT acceptable service. deep Shah in mercure was very obstructive and lacks customer service capabilities .

Sadly Ki Wong was not able to or would not provide me with a contact for customer services / complaints at Novotel .

hence i have used this forum to complain about the poor customer service . bot aht Novotel and |Mercure hotels .