NuVet Labs review: Return policy

I purchased a product from thee company and accpted the auto ship order to recive th product every 360 days.

Naturally I (as would evryon else) forgot about this situation, then on or around august 2 I receivd an email that the product has shipped, and since it shipped I couldnt stop it, till it would be delivered.

The product arrived and I called th company to get a return authorization number, I was then informed that if I returned the product I would be charged a 20% destruction fee.

Now her coms the qustion, why couldnt the company send an email to me 2-3 days befor shipping it to remind me of the shipment?

They informed me that I signed up for auto ship, I asked them can you remember what you bought or did 360 days ago?

Nobody can!

They could not give me a direct answer why thy couldnt send a reminder email.

I will tell you why they don't because they know that people will forget about the autoship and this way they will make the 20% for every item that was not cancelled ahead of time.

Look at yelp ovr 400 complaints from customers and how they were treated the same way as I was, and we all lost money

Poor, custmer service, unethical, and no regard for people!

They should be investigated for their terrible return policy.

If they would have sent m a email 2-3 days before I would have cancelled the order completely and I would not be writing this letter