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We purchased our home in 2009 from the Oak Creek Homes Tulsa lot. We were very impressed with the homes we looked at on the lot. Also we have good friends that own an Oak Creek home and they are very happy with this house. Upon receipt of this home we had many troubles with the house. Some things have been dealt with by Oak Creek. The reason it has taken so long to file this complaint is because Oak Creek would come out and take care of one issue and the next week another one would occur. This has gone on and on until now. Oak Creek did come out and fix most cosmetic issues but there are still some ligering structural problems that need to be dealt with and they are refusing to do anything to make this right. We are at the point now that we have been fighting with Oak Creek for almost 2 years and we have also been dealing with troubles on this house as long now we are wanting Oak Creek to take this house back. Upon receipt of this house we invited the guy who sold the house to us to come out and have a look at the quality home that we were given and still Oak Creek was hesitant to cooperate with us. The salesman told us he was in shock of our house. If this is true and Oak Creek does put out as good quality of homes as they claim then there should be no issue helping us get that. All we want is to live in the quality home we were shown on their lot and receive the customer service we were promised upon purchase of this house.
Don't feel alone, I have been having the same problem for two years .
we are just now having to deal with them /please help me get thru it anybody got a lawyer we can all share and fight as a group
my new home was wrecked 2 times being delivered there are 432 places that need fixed can not move in it has been 4 months dont know what to do just getting the run around
We had the Regional Vice President of Sales come through our home and cut his hand on the glass embedded in the walls. He couldn't believe the poor quality of the home. He was shocked that we had to use a cement block and a five gallon bucket to get into the house. His report went to the "compliance officer" and now we are engaged in a battle. All the timelines I keep mentioning about completion times are "not in your contract." I replied, that yes, I got this information from the 42 pages we were given and signed by both ourselves and OCH. Would the compliance officer like to have a file of the 42 pages and please let me know just what in these 42 pages OCH is responsible for. They are sending out an engineer, who works for RCS Enterprises, who works for Oak Creek Homes. The gentlemen is a "foundations" specialist and I asked the "compliance officer" if OCH is looking to point fingers and blame someone else for the poor construction of the home. At this point, the houses is un-liveable and basically in two pieces after being cut apart to re-level, with so many cracks, broken trim, shoddy work. However, since it is a HUD-Code house, it must meet HUD regulations that I have been researching. Since the outside doors do not open easily (the back door cannot close correctly or lock) the house is not level and it is in violation of HUD regulations. Thanks for listening.
I ended up calling Austin and had a inspector come out he sent responsible parties a certified letter giving them 30 days