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I am one of the people that you probably called at one point. I too am now a former employee.
I will say that the product itself is not horrible, but it is a total rip off.Tthe amounts DHA/EPA is VERY low compared to fish oil suppliments that are MUCH cheaper. Many of us asked about this, as some inteligent customers asked this question of us. I could not believe the answer... "Just tell them that it is proprietary information and you can not give that out"! Says on the bottle 100mg. Company says to ignore that...it is the perna cannuliculus that makes all the difference...BS. All employees are given the product monthly, (we were give the products that were returned!) but they were still sealed bottles, kinda creepy though. Most employees didn't even take the product. They give it away. That is how much Great Healthworks employees think of the product they are selling every day That alone speaks volumes.
It is true that we only made money if we twist and turn whatever we have to to get customers not to cancel. Defer your order for up to 6 months! That way 6 months later you are not going to remember and you get shipped again. EVERY call is recorded, so that will be thrown in your face if you say you did not agree...yes you did.
Prices went up a few months ago for all customers by minimum of $5 per bottle. Little postcards mailed to let customers know. Most didn't get the postcards till after the fact, and we were not told it was happening till after the fact. So, customer's bought one day at $49.95 per bottle and we tell them the next orders will be only $39.95 going forward when they are on auto ship, they are locked in to that lower price. BUT, next day the price went up. We are now liars, the customer is pissed and calls to cancel and it's the rep that takes the hit.
The employees that work the phones are also not treated very well either, if that makes customersthat feel ripped off any better. Monday and Tuesdays only 1/2 hour lunch, with 1/2 hour mandatory OT. There are NO 15 minute breaks to be had on that floor, and you had better not have a small bladder that makes you need to use the restroom more than maybe 2-3 times a day.
They will even scam their own co-workers. If you call in and order from me and then callb ack even if it is just with a question, the next rep you speak with will bump up your auto refill schedule just by a few days so you get it sooner. This counts as them "upgrading" you, and they now get hte comission for the sale. Back stabbing is a company culture there.
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I called to try and find out what else is in the Omega XL. On the ccompany's little add posted above the complaints, they actually say this is FISH OIL. Meanwhile they advertise that it is NOT fish oil but some "green lipped muscle" oil from New Zealand! They are BUSTED! plain ole fish oil that you can get wAy cheaper and with non of this auto ship crap they try to force you into or else you pay more money.
I plan on telling eveyone i know not to buy this product and the few who do to save their money.
I have never used Omega XL before, BUT...
1. They advertise that their official website has a lot of scientific detail. I find the oposite to be true. NOWHERE do they say what the 30 EFAs their product is said to contain are.
2. What defines an Omega-3 fatty acid is that the 3rd carbon atom from the end of the chain of carbon atoms has the first Hydrogen atom bond. Alpha Linolic Acid is the main content of fish oils, and from this ESSENTIAL Fatty Acid, EPA and DHA can be made by the human body. The FISH OILS contain also the EPA and DHA. I do not trust any bottle of "FISH OIL" that doesn't spell out exactly HOW MUCH EPA and DHA it contains. The "high end" product contain 1800 mg od EPA plus DHA, and the low end is 600 mg. If it is not listed, I suspect it is LESS THAN 600 mg. of EPA and DHA.
3. The "official website" says that there are all these studies done. Why do they not give some kind of list what those studies are, and where can I read about what they say?
Omega XL scammed me. I got $39. taken out of my checking account plus an over draft. I never ordered this product so how did they get into my checking account? They don't answer their phone either. Online it says they are backed up by the BBB?
I have tryed this product for over six weeks now and nothing.I still had to go to the doctor and get a shot of cortazone in my knee! that was $60.00 I tryed to call three different times and every time I would be put on hold for 15 minutes and then the phone would go dead. I would like a refund please! what do I have to do?
I JUST WANT SAY .TO THE OWNER ITS SO SAD WHEN U HAVE SAID U DONT WANT NO .MORE OMEGA XL . AND U CALLED AND CANCELLED.AND U STILL GO IN MY ACCOUNT WITH OUT MY PROMISSION. ANYWAY IS DISRESPECTFULL.AND THEN WHEN U CALL U GET THE RUN AROUND ABOUT THE MONEY YOU TOOK.THATS THEFT.ALL OF ASUDDEN U SEND ME PILLS I DIDNT ASK FOR .AS IF YOU TRYIN TO HUSH ME UP .AND THEN SEND A FREE BOTTOM .BECAUSE UR WRONG.FOR ONE LEARN TO LISTEN TO UR CUSTOMER.AND NOT RIP THEM OFF, AND UR MANGER THEY DONT NO HOW TO HANDLE CUSTOMER THEY LIE AND GIVE U THE RUN AROUND ABOUT UR REFUND U PEOPLE STOLE OUT OF MY ACCCOUNT. THE ONLY PROFESSIONAL U HAVE WORKIN THERE THAT REALLY CARE IS MR.LOUISE. YEAH I SAID IT. HE HANDLE PEOPLE AS IF HE WAS CONCERND AND HE DID CARE THE REST OF YOUR MANGER U NEED TO GET REED OF THEM
.THEY ARE NOT PROFESSIONAL.THE SAD THING ABOUT THE HOLE IDEAL IS IT NEVER TAKE THAT LONG TO GIVE ME MY MONEY BACK.WHAT .BAD BUSINESS. UR REAPPIIN PEOPLE OFF GOD HELP U. BY THE WAY MY NAME IS HARLENE CARTER
I can't get my money back either!
Called today to stop the next shipment until further notice. I told the man I was in a hurry. It didn't matter. He still insisted on telling me how much they care about their customer. Instead of stopping the shipment he wanted to postpone it. After asking him nicely to get my request done so that I could make my appointment he continued to talk. I had to rudely interrupt and tell him that if he did not listen to my request and honor it I would NEVER order again. I believe a company who really believes in its product doesn't have to do this type of stuff. The product will sell itself and constant pressure and willingness to drop prices so that you will keep giving them money is a sign of a weak product and weak management ideas. So therefore, I will never order this product again. There are too many companies with good reputations and character to have to deal with this kind of trickery. Shame on you, Omega XL!