On Q Financial Mortgages Simplified
Reviews and Complaints

This place is terrible. They never call back or answer emails. Some other company does all the work after you get the loan and they don't care at all. They lie all the time. It's like a big scam.

This company is a total scam. They lied to me about the interest rate and even tried to change it while I was signing other papers. My interest rate went up by .3 points and I had already been working with them for 3 months. I didn't want to start over with someone else.

I pay my mortgage on time, but it takes forever to post. Even after I get an email saying it's confirmed, it still takes 5 to 7 business days. Now it's been 9 business days and they're saying it wasn't paid, even though I have an email showing it was. They're even charging me a late fee for their own mistake. I'm definitely going to refinance as soon as I can!

I closed on my house last November and On Q Financial became my servicer. Before closing, I had an elevation shot taken of my house because I was in flood zone x. Now they're telling me that my mortgage has gone up from *** to *** and that I have to pay for flood insurance anyway, even though I'm in flood zone x. I'm going to get an attorney and fight them because they're definitely crooks. I'm also going to tell my original loan company about them. Please avoid these people, they're scams.

On Q Financial messed up my home insurance and paid someone else without asking me. Now I might not have insurance. They won't pick up the phone when I call. At closing, they asked for more stuff even though they said we were good to go. They even put in a fake time when I wasn't working in my contract. This company is bad and should be stopped before they hurt more people like me who are buying a home for the first time and don't know what's going on.

OnQ in Gilbert is pretty cool, but OnQ Financial as a whole has some messed up rules. I tried to get a refinance, and I got pre-approved and everything was looking good. But then, because of COVID 19 and my company being shut down for a bit, OnQ said I couldn't get the loan anymore. Even though I showed them emails from my company saying when we'd be back to work. Like, what the heck?! That's not fair at all.

OMG, I can't believe how frustrating my experience was with On Q Financial Mortgages Simplified. I was on the phone for like two hours trying to get answers about my loan, and it was a total disaster. It's like nobody there knows what's going on. One person tells you one thing, and then the next person tells you something completely different. And they keep transferring you back and forth. It's like, seriously? This is a big deal, people! I'm trying to get a mortgage here!

I gotta say, this is the worst company I've ever dealt with. And I'm an HR director, so I know a thing or two about training staff. These people are nice enough, but they're so confused and clueless about how to handle situations. And again, this is a HOME LOAN we're talking about. I need clear, precise, and accurate answers, not this runaround nonsense. It's such a shame.

Honestly, I wouldn't recommend On Q Financial Mortgages Simplified to anyone. They need to get their act together and train their staff properly. It's just not acceptable to be this incompetent when people's homes are on the line.

I had a recent experience with On Q Financial Mortgages Simplified and it was not good. We were almost at the deadline for our purchase when they suddenly decided not to lend to us. The reason? We participated in COVID relief programs during the shutdown in 2020, which affected our income. We have since paid off the balance owed and took steps to prevent any future income loss during a shutdown. But it didn't matter to them. They didn't ask about this at the beginning of the process, only at the end. As a result, we lost our locked-in rate and had to find another lender with a higher interest rate and monthly payment. If you're considering a loan from them, make sure you haven't participated in any COVID forbearance or loan modifications in the past.

I used On Q Financial Mortgages Simplified when Tami McNeal was there. She was sneaky and added things without telling me first. She said I got a grant for my closing costs that I didn't have to pay back. Then she said I had to live in the house for two years and it would be free and clear. Six years later, I found out from the grant company that I had to pay it back with interest when I sold the house or refinanced. She also paid the mortgage company late and it hurt my credit. Tami M is bad business no matter where she works.

OnQ is a big joke. They said they paid my insurance premiums 6 months ago but my insurance company can't find the check. I asked for a copy of the check to be sent to Farmers, but they haven't done it. My agent calls them every other day, but they still won't help. They won't even send it to me. The loan was sold and they are being even more difficult. This has been going on for months. They are a bad company. Every person I talk to says something different and gives empty promises.

I closed on a loan for my new home in May and finally moved in on December 2. The last payment was on 12/30. I paid interest on the loan and now owe interest on a 6/5% construction loan as of January 1. I sent emails and left phone messages in January, February, and March, but didn't hear back until I got a lawyer involved. Finally, I got some information, but now they say I still owe daily interest on a loan that should have been permanent by February . I have to pay 6.5% interest on a construction loan for March and April , and they say they will prorate the interest for the April payment. What? Why didn't they respond to my calls and emails until I got a lawyer involved? This is unacceptable. This isn't my first complaint with OnQ Financial. I have two neighbors who built houses at the same time, and they were done in 30 days. My lawyer is even wondering what's going on with OnQ. I'm really upset with this whole process.

They are terrible to deal with and we're stuck with them. We refinanced earlier this year and were told there wouldn't be any closing costs, but that was a lie. We had to add the closing costs to the loan amount so we wouldn't have to come up with the funds. It took us 8 months to cover the additional loan amount. Now they refunded money from the escrow balance and then increased our loan amount. They say that no matter what your escrow balance is, they WILL increase the payment amount because they take the taxes and insurance and divide by 12. Even if your escrow balance covers any increase in taxes and insurance (insurance actually went down), they don't care and increase your payment amount. This goes against normal practices in the mortgage industry and your escrow account should always have enough to cover the taxes and insurance. For On Q Financial, that doesn't matter. You'll continue to get payment increases even when your escrow account completely covers the taxes and insurance. The additional amount in your escrow account just sits there and they screw you over as best they can. I can't wait to sell this house and get away from this mortgage company. I highly discourage anyone from working with them.

On May 4th, I got an email from OnQ Financial's *** Sewer. He wanted to talk to me about refinancing our home. We gave them all the info they needed, even the extra stuff on our property. But after 4 months of trying to talk to them, they finally told me they couldn't refinance our loan. They already had it! They made me get an appraisal that cost $675.00. If they had just listened to me, they would have known they couldn't refinance before I paid for the appraisal. I told them from the start that we had two homes on the property.

I talked to On Q Financial Mortgages Simplified on 07/13 about refinancing. We sent paperwork back and forth and were getting ready to close. We ordered an appraisal, but the e-disclosures were sent to the wrong address. We confirmed that it wouldn't affect our house's value and continued the process after fixing it. We gave ONQ everything they needed, like paystubs, bank statements, and taxes. I gave them the last two items they needed on Sept 9th. We were supposed to get the CD on Sept 10 and close the following week. However, on Tuesday, Sept 14th, we were told that the deal wouldn't go through. ONQ said that their underwriter didn't catch that our home was manufactured. According to federal law, it had to be a 20-year loan with a 65% LTV, and we didn't qualify because of their lack of due diligence. This isn't a new rule. I want my appraisal money back, which was $650. I should have had all my options before paying for the appraisal. Thank you for your time.

Me and my hubby are buying our first house and we got referred to On Q Financial by my cousin. We had some problems with our previous lender. At first, the guy was helpful and told us that we couldn't get approved because of 2 judgememts from ***. We paid those off and then everything went wrong. He was impossible to reach and when he did answer, he just said we have to wait longer. I'm on a time limit because my lease is up November 21st and we were supposed to be ready by now. We waited and waited until he finally said he was ready to pull our credit which was November 6th. We started working with him 3 months ago. He finally said he would let us know what's going on in a few. Hours went by and then he finally called. Instantly his tone was rude. He said he told us we had to go through *** and get a letter to give to the courts to drop the judgement which is a lie. He even said he had screenshots of the conversation which was another lie. So then he said the judgements weren't taken care of and we have to wait longer. I know for a fact those judgements were dropped because I went to the Maricopa County Website, typed in the 2 case numbers, and at the bottom of both they say satisfaction of judgement. This is people's lives he's messing with. My sister just purchased a home and is in escrow and is using him also and has experienced nothing but nightmares.

I refinanced with On Q Financial Mortgages Simplified on November 12. I had to pay closing costs out of pocket, but I decided to roll them into the new loan. I also chose not to have escrow because I had problems with them in the past. However, on the morning of closing, they revised the numbers and required flood insurance that included my entire condo building. This resulted in ballooning my closing costs and consequently my new principal of the loan. They rectified the issue prior to closing, but the principal amount of the loan was not reduced. After closing, I received $2,000.00, but I was due $2,797.84. They said they couldn't give me more because it would be a "cash out" loan. The remaining $797.84 was supposed to be applied to reduce my principal, but it wasn't. As of Feb 1, 2022, the loan was sold and will be serviced by ***. The principal still hasn't been reduced with the new bank. I inquired with On Q and was told it was done Dec 23, 2021, but it wasn't. As of 1/5/2022, the amount due me was increased by $55 due to another one of their errors, so I am due $852.84. I just want my money.