One Hanes Place review: Customer service & return policy 1

I ordered $288.83 worth of bras online from One Hanes Place knowing I would return about half of them because I was in between sizes. Once I knew which bras I was keeping, I called their customer service phone number ahead of time to make sure that I could return the unwanted items in store. I had to wait in line (on the phone) for about 25 minutes just to verify the answer to my question. I was told yes, I could bring them to any Hanes Outlet store and they could do the return for me there. I went to the Hanes Outlet store in Merrimack, NH on a Sunday to return the 8 bras I was not keeping. When I arrived, the first clerk said it couldn't be done because it was a Sunday. After a little prodding (basically trying to say that makes no freaking sense) that clerk got the shift leader who was able to explain the situation a little bit better. She said that when an online order is returned in store they have to call corporate which is not open on Sundays. Fair enough (I guess?). So she filled out this ancient looking form with the models, the colors, and the price I paid. I offered to let her make a copy of my receipt as well, which she did. She said the manager would call corporate to process the return the next morning and that someone would call me on Monday after it was done. She said if I hadn't heard from anyone by 3:00 PM on Monday to call back to check in on it. Monday at 4:00 PM came and I hadn't received a phone call. So I called them. I got the same clerk who took down my info on the sheets in store. I explained I hadn't received a phone call and she went into the back office to look for my paperwork. She found my paperwork and the bras I returned out of their plastic bags so she assumed return had been processed but the manager just forgot to call me to confirm. She said if I didn't see a refund on my credit card by Thursday to give a call back. By the following Monday (4 days past Thursday) I still hadn't received a refund to my credit card. So I called the store in NH again. This time I spoke to the manager since I called in the morning. She looked up my paperwork and said that no return had been called into corporate yet. I was pretty confused, and a little pissed by this point, and the only thing she offered me was this, "I don't know what to tell you. I was on vacation last week so the best I can offer you is an apology." She said this in a pretty snappy way. She then said she was pretty much just doing me a favor by even processing the return at all because I'm supposed to send the unwanted items back with the return label. Not according to corporate! They said I could return the items in store without a problem! So that manager said she would call corporate right away and process the return. She said if I didn't see a refund to my credit card by the end of the week to give a call back. To my amazement, I had a refund to my credit card by Wednesday. Wahoo, right? Except it was $7.08 too little compared to what the clerk had filled out on my return form. Which brings us to just about 10 minutes ago. I just got off the phone with corporate because I was curious about the discrepancy. When I originally placed the order, I had a promo code for $15.00 my purchase of $60.00 or more. As I already said, my original order was for $288.83 (before the $15.00 off promo). The amount I returned totaled to $135.92 and the total of the bras I kept was $152.91, well above $60.00. The customer service woman on the phone told me that each item has a discount associated with it when a promo code is used, so if I return something that discount gets deducted from my refund. I tried being nice about it and just making sure she understood the craziness of what she was saying, explaining how what I kept was indeed well over $60.00, so the full $15.00 discount should still be applied to the things that I DID buy. She was not understanding this or she didn't seem to care. She stuck to her guns. So trying to rev up the heat a little bit I actually said this to her: "So if I'm understanding this correctly, I actually am being PENALIZED for returning items?" She responded YES. How crazy is that? I told her that seems like shady business practice/false promotional code advertising. I told her I will not be shopping with them again -- there are plenty of places to purchase bras out there in the world. She literally didn't say anything else. From start to finish this has been a hassle and not a business I want to do business with again, and all over $7.08! I'm glad One Hanes Place thought $7.08 was worth loosing a 30 year old customer who has plenty of bra wearing years left in her! My advice? Only buy from One Hanes place if you are ABSOLUTELY POSITIVE you are going to keep the items -- otherwise, it's just not worth the hassle.