One Kings Lane’s earns a 1.0-star rating from 8 reviews, showing that the majority of home decor enthusiasts are dissatisfied with their purchases.
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Poor quality furniture and service
I ordered two chairs from One Kings Lane in July 2020 at a cost of about $3500. When the two chairs arrived in September 2020, each of them had a broken leg. I immediately reached out to the company and asked for them to pick up the broken chairs and just send me two new ones. It is now late October 2020. No one has ever called me about picking up the chairs, and their online rep is saying I will not get new chairs until December 2020. The service has been terrible. You also have to wonder why two chairs that cost $3500 would have such poor workmanship that both of them would arrive with such significant damage. It has been a stressful and extremely disappointing process. I would never order from them again. I just emailed them for approximately the 10th time to ask for a remedy, but I am to a point that I feel like I have been scammed.
return policy
One kings lane / returns / customer service
They make it next to impossible to return an item back to them.
They customer service is horrible. They purposely do not readily list a return address anywhere on their site. I love their stuff and have been shopping there for many years. I rarely return anything but when I do I get so frustrated. You'd think I would have learned my lesson by now! Beware - purchase carefully.
damaged area rug
We ordered an outdoor area rug and when we opened the package we saw it was damaged. I have sent emails to customer care without any response. I have tried their toll free number several times and the calls went directly to a hold pattern where I sat waiting for an agent up to 30 minutes. I am extremely frustrated and terribly disappointed in One Kings Lane. I want to return the damaged rug and have them send me a new undamaged one. It shouldn't be this difficult or time consuming. The idea of on line shopping is for convenience and saving valuable time. Not the case here. Order #OKK7843827
Is One Kings Lane Legit?
One Kings Lane earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for One Kings Lane. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of One Kings Lane's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Onekingslane.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Onekingslane.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up One Kings Lane and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Onekingslane.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While One Kings Lane has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- One Kings Lane protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to One Kings Lane. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Wrong order
I bought two identical pillows from One Kings Lane and received different ones!
Contacted One Kings Lane and they said that was their mistake and promised to send a replacement. I waited for over a week and there was no news and no information from One Kings Lane. I contacted them myself and they asked me to be more patient. All I wanted is to get a return address and ask about the replacement delivery date, but it seemed like they were not interested in helping me.
Horrible company!
This company has the worst customer service. I ordered a Brennan Blotter placemat and received a completely different item smaller in size. I immediately called to have the right one sent and was told they did not have the one I ordered in stock. They offered to refund however subtracting restocking fee. I had sent pictures of the item I ordered and pictures of the one I received with tape measure showing the incorrect size and they still would not refund my total amount. Even after admitting they did not have it in stock. Do not buy from here, they misrepresent their products and not reliable.
don't do business with one kings lane!!
I have made an order about four months ago and just received my stuff. All these months I have been trying to get my money back but they kept telling that it was not possible.
No one from One Kings Lane was able to tell me the exact delivery date and all the time they said that I need to wait a bit longer and that I need to be more patient.
When my order finally showed up it was not the same as I ordered! I immediately contacted these guys and demanded my money back but they said that they don't do refunds and then they just stopped replying to my messages! Ridiculous company! Don't do business with One Kings Lane!
cheap products
I ordered some items from One Kings Lane and items I received were completely broken. When I made an order I checked the description and it sated that items were "antique" or "vintage". But when I received my order nothing looked "antique" or "vintage"! All the pictures posted on their website are just photoshopped. I contacted their customer support and sent everything back to them. But when I had them returned they charged me $200 for the original shipping plus another $200 for the return shipping! Later I noticed that they took another $35 for who knows what. Huge scam! Avoid this horrible website at all costs!
bad services and communication
I ordered mirror from www.onekingslane.com. But my experience was horrible. The seller provided different colour and size of the mirror. I sent them multiple emails and told to change it, but no one contacted me back. After several weeks, I tried to reach them again, and at this time I received the rude and horrible reply. They told to calm down and they would do nothing about my problem. Please, post your comments and share your views about this company.
no response to job submittal on craigslist
One Kings Lane has had 3 CRAIGSLIST Job Postings in the pass month
and no reply to people who applied. Job-Seekers In San Francisco --Bay Area
be aware. Below, is an article of from the Contra Costa Times & Mercury News.
Hope Scramento passes AB 1450 - (Employment: discrimination: status as unemployed)
http://leginfo.legislature.ca.gov/faces/billNavClient.xhtml?bill_id=201120120AB1450&search_keywords=
Seven job-posting red flags - Contra Costa Times
http://www.mercurynews.com/jobs/ci_20437436/seven-job-posting-red-flags
Original Job Ad I applied to:
Job Ad: Date: 2012-03-20, 3:34PM PDT -
http://sfbay.craigslist.org/sfc/csr/2913093622.html
Second Job Ad Posting Date: 2012-04-12, 6:39PM PDT -
http://sfbay.craigslist.org/sfc/csr/2955321412.html
Third Job Ad Posting Date: Date: 2012-04-27, 12:20PM PDT -
http://sfbay.craigslist.org/sfc/csr/2982851868.html
One Kings Lane Reviews 0
Overview of One Kings Lane complaint handling
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One Kings Lane Contacts
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One Kings Lane phone numbers+1 (332) 333-6412+1 (332) 333-6412Click up if you have successfully reached One Kings Lane by calling +1 (332) 333-6412 phone number 1 1 users reported that they have successfully reached One Kings Lane by calling +1 (332) 333-6412 phone number Click down if you have unsuccessfully reached One Kings Lane by calling +1 (332) 333-6412 phone number 2 2 users reported that they have UNsuccessfully reached One Kings Lane by calling +1 (332) 333-6412 phone number
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One Kings Lane emailscustomercare@onekingslane.com100%Confidence score: 100%Supporteditors@onekingslane.com82%Confidence score: 82%managementsoho@onekingslane.com81%Confidence score: 81%
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One Kings Lane address315 Hudson Street, Fl. 11, New York, New York, 10013, United States
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One Kings Lane social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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