Onfido’s earns a 1.0-star rating from 1 reviews, showing that the majority of clients are dissatisfied with identity verification solutions.
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Disappointing Experience with Onfido
My experience with Onfido was extremely disappointing. The verification process was cumbersome and inefficient. Despite multiple attempts, the system kept encountering errors and failed to recognize valid documents. It was frustrating to deal with a service that seemed unable to fulfill its basic function. I would not recommend Onfido to anyone looking for a smooth and reliable verification process.
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Pros
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Cons
- Integration complexity for some systems
- Higher cost compared to some competitors
- Limited physical ID verification options
- Potential false positives/negatives in checks
Onfido Complaints 0
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Is Onfido Legit?
Onfido earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The age of Onfido's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Onfido.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Onfido.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Onfido as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up Onfido and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
About Onfido
The company's services include document verification, biometric analysis, and fraud detection, which are designed to help reduce the risk of identity fraud. Onfido's solutions are utilized across various industries, including financial services, online marketplaces, and healthcare, to provide a secure and user-friendly verification process.
Customers can integrate Onfido's technology into their existing systems through an API, enabling them to verify identities without requiring a significant overhaul of their current infrastructure. The process aims to be quick and efficient, minimizing the time it takes for businesses to authenticate their users while maintaining a high level of accuracy.
Onfido's approach to identity verification is built around the user experience, with an emphasis on making the process as seamless as possible for end-users. This is achieved through a combination of intuitive user interfaces and the automation of verification checks, which can help businesses to increase conversion rates and trust with their customers.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Onfido. Make it specific and clear, such as "Delayed Background Check by Onfido" or "Incorrect Report from Onfido".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Onfido. Include key areas such as:
- The specific service you used (e.g., identity verification, background check).
- Any issues with the accuracy or timeliness of the service.
- Customer service interactions, including any communication with Onfido's support team.
- Technical problems you may have encountered with Onfido's platform or app.
- Describe any transactions you had with Onfido, including dates and any reference numbers.
- Detail the nature of the issue, explaining what went wrong and how it deviated from your expectations.
- Include steps you've taken to resolve the issue with Onfido and the responses received, if applicable.
- Explain the personal impact of the issue, such as inconvenience, financial loss, or data privacy concerns.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Onfido. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, service correction, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Onfido or other users to provide additional information or to follow up on your complaint.
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Onfido Contacts
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Onfido phone numbers+1 (408) 598-0775+1 (408) 598-0775Click up if you have successfully reached Onfido by calling +1 (408) 598-0775 phone number 0 0 users reported that they have successfully reached Onfido by calling +1 (408) 598-0775 phone number Click down if you have unsuccessfully reached Onfido by calling +1 (408) 598-0775 phone number 0 0 users reported that they have UNsuccessfully reached Onfido by calling +1 (408) 598-0775 phone number
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Onfido emailsbugbounty@onfido.com96%Confidence score: 96%security@onfido.com96%Confidence score: 96%Support
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Onfido social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 16, 2024
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